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The Charles Hotel

Name: The Charles Hotel
Address: 15 New Road, Medway, England, ME4 4QJ, 15 New Road, ME4 4QJ, England
Rating: 7.4

Hotels

7.4

/10

Pleasant

171 reviews

What Guests Say About Their Stay

Francis

10.0

/ 10

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.

Paul

10.0

/ 10

It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history

frances

10.0

/ 10

Very reasonably priced. Very central - near the train station. Staff couldnt do enough for us. The adjoining restaurant was lovely. Very posh and food good- especially as we were in a hurry. Shower/ loo very clean and swish. Single room warm and you could open the windo. THANK GOD! I hate the major chains who rely on aircon only as it never works all might long and it's noisy and you feel so stuffy in the morning. Brakfast was fine. I had no complaints and the staff did their upmost to accommodate my....awkward friends. Veil drawn on them, I'm afraid!

In the Area

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15 New Road, Medway, England, ME4 4QJ

Main Facilities

Restaurant

WiFi

Staying at The Charles Hotel is a good choice when you are visiting Medway.

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What's around The Charles Hotel

15 New Road, Medway, England, ME4 4QJ

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Location

Staying at The Charles Hotel is a good choice when you are visiting Medway.

About The Charles Hotel

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Charles Hotel.

Savor your favorite dishes with special cuisines from The Charles Hotel exclusively for you.

With all facilities offered, The Charles Hotel is the right place to stay.

All facilities in The Charles Hotel

Others

General

Banquet
Smoking area
Parking
Terrace

Hotel Services

Luggage storage
Front desk
Newspaper in lobby
Concierge

Public Facilities

Others
Restaurant
Safety deposit box

Food and Drinks

Connectivity

Free WiFi

Business Facilities

Meeting rooms

Accommodation Policy & General Information in The Charles Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

The front desk is open daily from 3:00 PM - 11:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 23:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, WiFi
Check-In / Check-Out Time	From 15:00 - 23:00 - to 11:00
Available rooms at The Charles Hotel	20
Another facilities in The Charles Hotel	Banquet, Smoking area, Parking, Terrace, Luggage storage

Frequently asked question in The Charles Hotel

What are available facilities at The Charles Hotel?

There are top facilites at The Charles Hotel such as Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Charles Hotel?

The standard check-in time at The Charles Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00

What is the star rating of The Charles Hotel

The Charles Hotel has a 3.0-star rating.

How many rooms are available at The Charles Hotel

The Charles Hotel has 20.

What do past guests say about The Charles Hotel?

The Charles Hotel is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in The Charles Hotel

Overall Ratings & Reviews The Charles Hotel

Other sources (171)

7.4

Pleasant

From 171 reviews

Cleanliness

7.8

Room Comfort

7.8

Service and Facilites

8.0

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Traveler Reviews The Charles Hotel

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Top reviews

Verified traveler

Friends and Family

4.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

The room look like clean, but I can feel some insects on my body when I was sleep and I can see very small insects on my belongings. Window was very strange, It will hit the body when opened. It will hurt when careless. No staff stay in reception, customer needs to ring someone to open the entrance door. Customer need to climb stair from car park to lobby, don't carry anything, it very inconvenient.

Verified traveler

Business

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

I registered my car on their ipad at reception, but have still received a fine for staying in the car park. Tried to contact the hotel, but have been completely ignored....

Francis

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Great location, close to shops, restaurants etc. Room was good size, clean and well maintained.

Fatai

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Good

DAVIES

Leisure

2.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

No mobility & disabled access. No elevator. Very noisy area. Tiny rooms. Very old building, unfitted for hotel lodger. Very dirty old narrow garage.

Simon

Business

8.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Really large triple/family room, could have got another bed or two in and still had space to wonder about. Comfy bed, good bathroom, breakfast didn't start til 7.30 so had to miss that as I had an early start, however, they also have a restaurant next door, had a very tasty curry. Will be back, not very much onsite parking but plenty of free street parking out front that is free 7pm til 8 am. Will be back if i'm in the area, hopefully not such an early start so I can try the breakfast, hope it's as good as the curry.

EDWARD

Business

4.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

SHOWER TRAY WAS SPLIT IN THREE WITH CRACKS RIGHT ACROSS MOULD IN THE SHOWER THE SHOWER CONTROLS WE BARELY FUNCTIONAL STIFF A BUTTON MISSING .BATHROOM LIGHT WAS TOO SESITIVE TO GOING OFF EITHER WHEN ON THE TOILET OR SHOWER.MY PLANS CHANGED I REPORTED BEFORE 10AM I DID NOT NEED SECOND NIGHT NO REFUND AND HOTELS SEEM TO HAVE SAME CLAUSE.FROM CARPARK TIGHT 30 FT SPIRAL STAIRCASE TO GET TO RECEPTION NO GOOD IF I HAD HEAVY BAGS OR ANY DISABILITY. AND ON MY OWN.

Phil

Leisure with Friends

6.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

I thought my booking included breakfast but it didn’t

Mark

Business

2.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Looks really good from the outside and on the pictures, but it’s an absolutely hell hole

Verified traveler

4.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

The check-in and out time was too long. There’s no one fixed in the reception so you just have to keep waiting and waiting. You may have a tired day already and come up with this kind of no mans land is absolute terrible.

Andrew

4.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Parking validation tablet didn't work, worn out mattress, cracked shower tray didn't drain very well, dirty carpets.

Sarah

6.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

Everything was perfectly ok for a reasonable and good value overnight stay - the room was clean and had everything needed but the mattress was very uncomfortable indeed, needs replacing. Sadly I had a poor night's sleep due to mattress being long past its use by date. A shame because everything else was ok.

jeffrey

Leisure

8.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Very nice polite staff and friendly service.

Jackie

2.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

The photo that was advertised was ABSOLUTLEY NOT THE SAME ROOM THAT WE HAD - IT WAS A SHOE BOX AND I WOULD RECOMMEND ANYTONE STAYING THERE PLEASE, PLEASE DOUBLE CHECK BEFORE YOU EVEN CONSIDER THIS PLACE WHAT ELSE DO YOU WANT ME TO SaY !

Mark

Friends and Family

4.0

/10

Reviewed 49 week(s) ago

Hotels.com verified review

Disappointed that this hotel is listed by hotels.com Having stayed at many, we were surpised to find this as poor as it was. No english-speaking night staff made communication difficult. We had two rooms, both of which smelled of the indian restaurant below. This isn't mentioned.

Johnathan

Leisure with Partner

2.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Was supposed to be a soundproof room but you could hear everything outside of the room including the constant noise of traffic and people talking in the street and outside the room and the shower had only one temperature which was extremely hot and the temperature would not adjust. Other than that the room was clean and the bed was comfortable

Verified traveler

Business

2.0

/10

Reviewed 66 week(s) ago

Hotels.com verified review

The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around. There was a lot of mould around the seals in the shower. The bed had a large dent in the mattress and clearly needs replaced. The walls of the room need cleaned, tv remote was filthy. I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.

Verified traveler

Business

2.0

/10

Reviewed 66 week(s) ago

Hotels.com verified review

Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.

Paul

Business

4.0

/10

Reviewed 66 week(s) ago

Hotels.com verified review

Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.

Rufaro

Leisure Family

4.0

/10

Reviewed 67 week(s) ago

Expedia Group verified review

The rooms are very spacious and reception and dining area is very nice. We were however made to wait outside for a while before we could get in. In fact another resident eventually opened the door. And there was no apology nor explanation when staff came. The carpets are dirty and the room smelled musty . We slept with the window own to minimise the smell. The breakfast service was good though

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.