The Guardsman Hotel and Residences

The hotel is rated as a 5 star, charging 5 star prices. With that I expect 5 star accommodations. While the room was clean, bed comfortable, the bathroom kept having a musty mildew odor, as I then discovered the shower was not properly being maintained and there was mildew everywhere. Definitely NOT 5 stars. Reported smell to hotel housekeeping, smell was removed but the mildew remained. Upon checkout was provided a 1 night 50% discount which is definitely not compensation for the amount paid. 5 stars is deceptive.

We were put into a room on the first floor which was above the entrance of the property and right next to the road. It was noisy even with ear plugs, a banging sound could be heard (probably the front doors below every time they were used throughout the night). Staff friendly and location convenient but wouldn’t stay again due to noise.

Hotel is very upscale and comfortable. The staff are exceedingly nice and helpful (they significantly stepped up and helped us with a minor medical problem my daughter had upon checkin). The rooms are a smaller size comparable to other large city hotels, but are feature packed, very updated and very comfortable.

This was a great hotel with great amenities.

Strange check-in; instead of signing the papers and getting a key, I was asked to sit in the lobby; after a couple of minutes, they came with the paperwork; then after a couple more minutes, they came with the room key and brought me up there. Having had a long journey I would have preferred the traditional system which would have got me into my room faster. The main problem was that the room was the size of a prison cell in Alcatraz. I needed to iron a shirt and there was barely room to open the ironing board and stand beside it. I had to move some of their stuff from both the bathroom and the 'desk' just to have room for my own things without everything constantly falling on the floor. I even had to move the wastebasket. Their 'desk' was a kind of a shelf, and the chair was not the right height for it. The window was frosted, perhaps because it was about 3 feet from the building next door; you had to crane your neck to see a bit of sky and know whether the sun was out. The room was oddly-shaped too; like a triangle. On the positive side, the shower was nice (although the door did not close properly leading to water all over the floor). If you're happy with a tiny room, you can get one for half the price in this area.

Great location to buckingham palace, walkable to the underground. The staff were very friendly!

Had a great experience with staying at this beautiful hotel! VIP treatment from the check in to check out! Great location for all the major attractions within walking distance!

We stayed here at the end of our trip and wished we had gotten to stay here longer. Place was beautiful, staff super nice and breakfast was outstanding. We had a little hiccup with our TV and the guy helping us was very professional. He had to come back 3 times but fixed the problem and then the hotel made it right by comping our breakfast. Made us feel like they really were apologetic towards our mishap. Would definitely stay here again when back in town. Everything was great.

The staff was super friendly and caring. The place was safe and clean. Walkable to Victoria or St James station. Walkable to Buckingham palace. Very convenient. Good amenities.

It was excellent no complaints about anything Our best review is that we intend to return

Our stay was good, overall. We didn’t have any concern - bed and pillows were comfortable, room is small but I’m sure that’s the case for most hotels in that area, love the heated bathroom floor, staff were nice and we were greeted with coffee/tea when we arrived. So close to Buckingham, Big Ben and London Eye!

A very well appointed hotel a short walk from Buckingham Palace and all the high-end theaters. Staff was uber professional, from front desk, usher, and room service. Had the breakfast in the morning, and the service and food were all great. Would stay again.

Great room, loved the bath!

Great property incredible service

Very modern almost to excess. Video menu was not the same as the actual in restaurant menu (Monkfish was listed on digital but not offered in the restaurant. This was disappointing.) But overall the experience was restful.

Small, welcoming. A little birthday treat was waiting for me in the room. The room was slightly smaller than expected and dark without lights on and curtains open, but to be honest we were hardly there - just to sleep. Loved that the complimentary milk for the tea and coffee, was in a glass bottle in the mini bar fridge. Much better that the UHT milk you get in the little pods! Perfectly located - very near to St James's Park tube and not too far from Victoria Station. And every where we wanted to go to was within walking distance. Very friendly and helpful staff. Very quiet.

Beautiful room for a short romantic break

Overall a disappointing stay. We booked this hotel on the basis it was very well reviewed and it didn’t live up to our expectations. Communication was good in advance of our stay. Having informed them of our arrival in advance our room wasn’t available to check in to. We were offered a welcome drink during the wait but only after asking how long our room would take to be ready. The room itself was good but let down by the drain smell in our room which required us to keep the bathroom door shut. The TV also didn’t work on a number of channels. The location is very good for access to the Park and Victoria train station. I’ve stayed in a lot of hotels in London and sadly this didn’t live up to the hype!

The original room booked was quite small for the price paid, however I did upgrade to the largest room option, which was large enough, and the hotel did reduce the normal upgrade fee because I was a VIP guest. The hotel itself was really nice, clean and nicely decorated, the facilities were very good, and the staff were very helpful and professional.

Location amazing, great staff, breakfast ok. Shame the restaurant was shut, but luckily there was an amazing restaurant across the road. I would definitely come back.