The Kingslodge Inn - The Inn Collection Group

Stayed here several times lovely hotel set back on a quiet road. Short walk to train station to get to newcastle. Easy walk to town centre. Lots of bars and places to eat around. Room clean and everything we needed for a 2 night stay comfy beds and good breakfast although it finished a bit early for a weekend. Car parking free . Will be back.

Lovely all around

Quick and easy check in , nice location and plants of seating. Busy bar and food area with good service. Worth booking when in Durham.

Staff were friendly and the hotel, location and bar area were good. Unfortunately there was a group of very noisy people sat outside on the benches after midnight for a couple of hours on both nights of our stay just outside our room. This kept us awake and will stop us rebooking this hotel for future visits.

My two night stay gave me a very comfortable room, with a well equipped ensuite bathroom. Breakfast was self service, with hot food being ordered at the bar. Staff were very attentive during my stay and I would definitely recommend staying here.

I stayed two nights at the King’s Lodge. Excellent staff and dining options. My bathroom was very clean, well appointed and it had great water pressure. 👍 It’s just a stone’s throw away from Durham High Street and some magnificent views. My biggest take on the Kings Lodge was how polite and friendly the staff were. Makes a good stay.

Very nice

It was lovely esme and alex were great esma checked us in and explained everything about the hotel.Parking and loction was super for us

A single room does not need two bedside tables, and if one could be replaced by an easy chair for when reading or watching Television that would be great. Not a dog person so not particularly keen on dogs in the restaurant when having evening meal, but a minor thing they were well behaved. Overall very good and will come again

Overall, a most enjoyable stay, the only let down being the management, who seemed disinterested, and lacked basic understanding of courtesy. I wondered at times, had they received any training in hospitality? As a contrast, the Housekeeper, Fiona, is delightful and a gem - very friendly, extremely helpful. I'll explain my gripe about the management! On the first evening of my stay, I chose to eat in the restaurant. Not having had dinner in the Kingslodge previously, I had expected to be briefed on the protocol for ordering food - but that didn't happen, and I sat at my table being ignored for at least 20 mins before I went to the bar to ask if someone could take my order. The manager then told me bluntly, without apology, that "It's order at the bar - it's printed on the menu." And so it was - but I had just seen a couple having a food order taken at the table, and I certainly didn't appreciate being talked to in that way. The following morning, I arrived at breakfast to find the water heater for tea was empty, and the coffee jugs down to the dregs. Pointing this out to the chap behind the bar (another manager, it transpired), he disappeared for a minute and returned - with a teapot full of hot water! There was no "sorry sir, let me top it up", or "what would you like to drink, sir". These may seem minor points, but it is reasonable to expect attentive management in any hotel or inn, and to be treated politely and with some effort at customer service.

Excellent service and good food, near town facilities and good clean facilities

I loved my stay at Kingslodge. The staff were all friendly, the restaurant was cozy with delicious food, the setting had charm and comfort. In addition to all that, the room with full breakfast was very affordable.

Situated in a quiet cul-de-sac a short walk to the city centre. Rooms were clean but the decoration was a bit dull and the bathroom was starting to look a little tired. One of the very few places that provide free parking. Breakfast was excellent and we would have no hesitation in staying again

The nicest, mist accommodating staff I have encountered in a long time. A gorgeous property!

Quiet & comfortable.

Nice pub and restaurant and the rooms were comfortable if a little dated, though that's maybe adds to the charm for some people

Stayed here for 2 nights. The staff were very friendly and helpful. Upon arrival the housekeeper helped my mum upstairs with her bag. The rooms were extremely clean, so special mention to Fiona for this. The hotel is handily situated for the town centre and train station. We ate in the bar both nights and the food was good.

Convenient for the train station and the town centre, but at the same time quiet and tucked away. My room was comfortable and I liked the incentive of a free drink in return for not having the room serviced.

Loved the quiet location away from center city but within walking distance of everything.

While we were not in the room, the hotel staff took our belongings from our room to the reception before 12 noon. They could have called us. They are so rude.