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The Roker Hotel, BW Premier Collection

Name: The Roker Hotel, BW Premier Collection
Address: Roker Terrace, Sunderland, England, SR6 9ND, Roker Terrace, SR6 9ND, England

Hotels

8.2

/10

Very Good

741 reviews

What Guests Say About Their Stay

Jason

10.0

/ 10

arrived at hotel and staff were very eager to help and also upgraded the next day and I was so shocked by how good the rooms are and I would highly reccomend staying there if you are looking for somewhere in the Sunderland/South Shields area even for a night away

Darren

10.0

/ 10

First visit to this hotel and wont be my last. Friendly and welcoming on reception and lovely clean hotel. Room perfect for 1 night and the bar is lovely.

Patricia

10.0

/ 10

Our stay was lovely. The only beef I have is that you allow dogs in the bar. I have nothing against dogs but I don’t agree with them being in a bar or restaurant where you eat and drink, it is not hygieneic

In the Area

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Roker Terrace, Sunderland, England, SR6 9ND

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

The Roker Hotel, BW Premier Collection is a hotel in a good neighborhood, which is located at Sunderland. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in The Roker Hotel, BW Premier Collection

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What's around The Roker Hotel, BW Premier Collection

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Roker Terrace, Sunderland, England, SR6 9ND

Discover More About The Roker Hotel, BW Premier Collection

Location

The Roker Hotel, BW Premier Collection is a hotel in a good neighborhood, which is located at Sunderland.

About The Roker Hotel, BW Premier Collection

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Roker Hotel, BW Premier Collection exclusively for you.

Get precious and unforgettable moment during your stay at The Roker Hotel, BW Premier Collection.

All facilities in The Roker Hotel, BW Premier Collection

Others

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Wedding service
Luggage storage
Express check-out
Multilingual staff
24-hour Receptionist

Public Facilities

Others
Restaurant
Smoke-free area
Coffee shop
Coffee/tea in lobby
Elevator

General

Banquet
Ballroom
Parking
Terrace

Food and Drinks

Bar
Breakfast
Snack bar

Business Facilities

Meeting facilities
Conference center

Connectivity

Free WiFi

Accommodation Policy & General Information in The Roker Hotel, BW Premier Collection

Important Note

Fee for cooked-to-order breakfast: approximately GBP 12.95 per person
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 11:00 AM and 1:00 PM
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A damage deposit of GBP 50 will be collected before check-in.

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests might experience some noise from the bar located downstairs.

The following facilities are closed seasonally each year. They will be closed from December 25 to December 26:

Dining venue(s)
Meeting facilities

The following facilities are closed on New Year's Eve:

Bar/lounge
Dining venue(s)

The following facilities are closed on Sunday:

Dining venue(s)

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - Before 11:00
Breakfast Availability	Yes, some room provide breakfast
Available rooms at The Roker Hotel, BW Premier Collection	43
Number of floors in The Roker Hotel, BW Premier Collection	3
Another facilities in The Roker Hotel, BW Premier Collection	Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Roker Hotel, BW Premier Collection

What are available facilities at The Roker Hotel, BW Premier Collection?

There are top facilites at The Roker Hotel, BW Premier Collection such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Roker Hotel, BW Premier Collection?

The standard check-in time at The Roker Hotel, BW Premier Collection is starting from From 15:00 while the latest check-out time is at Before 11:00

Does The Roker Hotel, BW Premier Collection provide breakfast?

Yes, The Roker Hotel, BW Premier Collection provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Roker Hotel, BW Premier Collection

Overall Ratings & Reviews The Roker Hotel, BW Premier Collection

Other sources (741)

8.2

Very Good

From 741 reviews

Cleanliness

8.6

Room Comfort

7.8

Location

8.6

Service and Facilites

8.6

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Traveler Reviews The Roker Hotel, BW Premier Collection

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Top reviews

Jason

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Darren

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

First visit to this hotel and wont be my last. Friendly and welcoming on reception and lovely clean hotel. Room perfect for 1 night and the bar is lovely.

Daniel

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

The good: This is a lovely looking hotel from when you walk through the doors. The staff were friendly and helpful. The bar attached was really good and the breakfast was enjoyable. Good looking furnishings in the room overall great look and feel. The bad: The bed was a bit rickety and the mattress was the cheapest of cheap and lessened the overall quality. It’s a cheap and cheerful hotel if they got some quality mattress’s it would be great

louize

Business and Leisure with Friends

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

On arrival at the hotel we found out we were in the basement !! The window opened only slightly as the fire escape was in the way! I explained I'd chosen the hotel for views I had last time I stayed, but this was awful. Made even worse by the amount of stairs up and down to get to a basement room, not ideal when one of us has very limited mobility. The breakfast both days was till 10am, however when we got there before 9, everything was dried up, nothing fresh came out and the fruit and cheese was gone. Both days there were no pastures and the tables were grubby.

Claire

Business

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Overall stay was good, but the rooms heating wasn’t on when I arrived, admins are only radiators, and either on or off…. Gap under door which let the light through from the corridor all night, I ended up putting a pillar to cover the gap on the floor to try and stop most coming through. Service was amazing, as I forgot my toothbrush and they provided one free.

Patricia

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

David

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Loud music Sunday night from the function room not ideal

lynne

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Stayed in the executive suite top floor ,view amazing .Few things needed in that room ,there is only one arm chair that had seen better days cushion was loosing all the feathers The settee was so low to sit on you couldnt see the lovely view of the sea.More mirrors need too.Grab rail needed in spa bath ..Wardrobe door wouldnt close .Heating is on a timer so if you want to be in youre room through the day it was very cold .We had to wrap up in bed throws. Staff very friendly in breakfast bar. The Poetic licence bar was nice but yet again so cold to sit in .

Melanie

Leisure with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The receptionist was very helpful as our checkin was not until 3pm, but we had a family funeral to attend, completed check in even though room not ready. Meaning we could attend funeral and celebration of life at yacht club, walk up get bag out of car go to room.

Leigh

8.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Our second stay here, good welcoming service. Had some lovely food in the tea room and enjoyed some small plates in the main bar. Hotel has a nice ambience in the public areas. Bit disappointed with the range of food now offered. Not as good as last year on daytime and evening menus but everything we ordered was tasty and well prepared. A few delays on cooked breakfast item availability on the second of our two days stay. A small inconvenience but still an inconvenience. I'd urge staff to ensure items are available throughout the breakfast service.

john

8.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Very friendly staff,very clean and great bar to relax and chill out. Great place if you heading to the match

John R

Business

8.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Have stayed at this property a number of times. While still a good hotel the standards seem to have fallen and servicing of rooms has been cut back to every thrid day.

Richard

Business

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Very friendly and helpful staff throughout the property. Enjoyed an excellent steak with all trimmings in the bar. Plenty of parking. Will stay again.

Karl

Business

8.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

everything was satidfactory

Alison

4.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

On Friday they had a wedding which then led to kids running up and down the hallway screaming and shouting throughout the night, then Saturday night was arguments until after 3am which meant another sleepless night

Gary

Business

6.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Stayed here plenty of times in the past with work, room wasn't as nice as other which i can live with, still get the free drink which is a good touch. I was there for 2 nights and only noticed once i got back the 2nd night that my room wasn't serviced, can live with the bed not being made, but no tea and coffee replaced or loo roll.

Helen

10.0

/10

Reviewed 27 week(s) ago

Hotels.com verified review

Amazing night . You could easily spend more than one night here . Very self contained . We didn’t even bother to eat in the restaurant the room was so large and comfortable. We opted for room service which again was to a high standard.

Steven

Business

10.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

Good location for north east business visit

craig

Leisure with Partner

6.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Our room looked nothing like the room we thought getting & nothing like the pictures we were shown. We were put in a upstairs room that we had to climb stairs too. Kettle station was there but no plug socket had to get on my knees to move it by the bed. Whole room was on a slope so wardrobe doors constantly fell open. 1 bath towel between 2 for 2 days . Bed so low was difficult getting in & up.

Alexander

Leisure with Partner

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The Roker Hotel is is our favourite hotel in Sunderland and it's the one me and my partner keep coming back too each year. It has a prime location by the sea and it's easy to get out to Durham, Newcastle or the surrounding area. The beach is just a short walk away, and has some lovely coffee spots and restaurants on it. The Stadium of Light is also in walking distance if you are vising to see Sunderland play. The rooms are clean, comfortable, and the staff are very friendly and helpful. The on-site bar is also really good!

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.