Westgate Winchester

Cleanliness of the room and friendly staff

The staff made our stay amazing and the location can't be beat!

VERY steep, narrow and twisting stairs to access the bedrooms. BE WARNED!!! Also bar refuses to take cash. Thats a big deal in my world. Very convenient location for a Winchester visit if these are not important issues.

went to check in and receptionist said I should have paid hotel.com direct and that i couldn’t pay hotel directly. Spoke to Hotel.con who were really good and they confirmed the booking was pay on arrival. The hotel receptionist didn’t seem to understand the booking/payment process. Breakfast was absolutely rubbish, possiblly the worst breakfast I have encountered in 42 years of travelling and I would say I have stayed at over 1,500 hotels. The cold buffet were packets of cereals , wet/soggy pain au chocolate and pathetic croissant, had to ask for milk, jam , butter etc. Ordered the Eggs Royale and one cold poached egg arrived on salmon on a cold toasted soggy bread. The hollandaise sauce came separately and was cold. I did complain to the hotel - however their response was “ Wow, I am really surprised to receive his feedback - we generally get excellent feedback about our breakfasts but I can see we missed the mark this morning with that Eggs Royale! I am so sorry for the issues you encountered and I have a meeting set for this afternoon with the kitchen team to discuss your feedback. I apologise about the small offering; Unfortunately, due to an exceptionally busier than expected week, our breakfast selection was smaller than usual which generally includes sliced meats, cheeses and yoghurts; all of which are currently out of stock”

We had a lovely stay at The Westgate, lovely big room, bed was super comfy and it’s in a great location for visiting Winchester and its shops, cathedral and lovely Christmas markets! Breakfast was excellent and staff were always helpful. Wonderful stay.

We will be back!

Brilliant room fantastic value only thing was i booked it on hotels site and took the staff about 30 minutes to find booking

The room was great, perfect for what I needed, really comfortable bed. The toiletries smelt amazing (I will probably hunt them down to purchase). Location for Winchester is also ideal. The only downside was breakfast I'm sure it would have been delicious but as I was needing to get to the office for 9am I was tight for time even if breakfast had been available at the advertised time of 8am but as there was a note on the stairs in the morning to say it was delayed (these things happen) I missed it

Lovely pub and hotel. Food was great, room was lovely although a little tired and dusty and lots of grime build up in the bathroom. Service was overall very good as well

For a Pub with rooms I was pleasantly surprised how nice the rooms were. The rooms are obviously newly refurbished but in really nice style. All staff friendly and the Breakfast was delicious, included in our room rate too. We stayed here because we had a family garden party, 5mins easy walk from Train Station and the town Cathedral super close. I gave a 4 star rating on property only because my brothers room had a bad drain smell, they were a little miffed.

The hotel/pub was clean and the room was of a good size with a comfortable bed and decent en-suite.

We also did a pub quiz, which was so fun!

Unsatisfactory experience my partner and I had during our stay here from the 13 th to the 15 th July. We booked our stay through Expedia and expected a relaxing and enjoyable visit, but unfortunately, our experience was far from pleasant. Upon arrival after a 6.5-hour drive from Newcastle, we were greeted with a notice on the external board informing us that the hotel was closed to the public due to an event. This information was not communicated to us at the time of booking or prior to our arrival. When we inquired if this restriction applied to hotel guests, the receptionist confirmed that it did. This effectively confined us to our room for the evening, as we had our dog with us and could not spend the entire evening out at local restaurants or pubs. Additionally, the checkout process was highly unprofessional and inconvenient. On the morning of our departure, I asked if we could leave our bags in bar until we retrieved our car, as there was no parking available on the premises. The manager agreed and instructed us to drop our keys in the night door box and leave our items in the room, assuring us that he would let us back in to retrieve them. However, when we returned at 10:50 AM, just ten minutes before the checkout time, we found the pub doors locked. Repeated calls to the mobile number on the door and the pub's landline went unanswered, leaving us stranded in the rain. We were finally able to enter when another guest happened to open the night door.

Perfetto per una notte

Fab location … but need to get a car park space on street. If you don’t mind a walk to the car this is great !

A very handy hotel with great location and surprisingly nice rooms

Location was great, 5 min walk from the train station, and central for the city attractions. Ben and the team were really friendly and helpful. The food we had was good value and tasty. We stayed in a 'comfy double'which was spacious and comfortable. The bed was extremely comfortable. Checkout was at 11am which is helpful.

Business trip. Nice stay nice pub nice staff although and I booked this B&B on the reviews I read (only the top 4 when viewing) if I had seen more reviews on the fact that they didn't do breakfast unless you book directly with them I would of chosen somewhere else. Also noted when leaving/checking-out the property you do so via the night entrance which the stairs down are very steep and you must be very careful if you have heavy or a large case with you. All that being said I did enjoy my stay.

Perfect location

Beautiful hotel, very friendly staff. The bar was warm and welcoming with a lovely cosy Christmas feel. Great central location. Clean and well kept room. Thank you Ben and the rest of your team. Marie & Dan