Mercure Hotel Aachen am Dom

My second visit in this hotel , for us everything is good 👍

We stayed here for two nights. It's a really convenient location for the Altstadt, cathedral and Christmas markets. The staff were very friendly and helpful, the hotel is clean and in good condition, and our room was comfortable. We did hear some noise from the street in the night, but that was the only minor issue. Overall we were very happy with our stay here.

Had a wonderful time at this hotel. Staff were wonderful.

They are very rude and will not give you a chance to late checkout not even a minute which is very terrible.

Great location! Rooms were spacious and very clean! Hotel spotless and a great location for walking everywhere!

Everything is good I like my stay in this hotel , really good quality of staying and very friendly staff at reception 👍😊thank you

The hotel was really close to bars, restaurants and the shopping centre. The cathedral was literally round the corner. The staff were all helpful and friendly.

Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception. Room was clean and comfortable and a good size.

Wonderful hotel and staff in a great location

Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.

Close to train station

Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.

There was a water leak from the ceiling and we had to lose time for our plans while the worker fixed it. The management refused to give us a new room or compensate us for our inconvenience. In addition, the water kettle leaked and we needed to get a new one, but had to retrieve it ourselves-it was not brought to us. The neighborhood is noisy and the wi does do not keep out the street noise, even on the third floor. We asked the front desk staff to reserve us a taxi in the morning and they would not, claiming that there are “always taxis out front.” When we needed one in the morning to catch our train however there were none, and we had to deal with it ourselves. Overall a very disappointing experience for the money paid.

1 night stay, very comfortable hotel. Parking is a challenge in the city but hotel does have designated spots in a nearby garage. Excellent room and breakfast, everyone was friendly. Very-city center, great for the sites and dining, shopping but very busy area.

The property is very close to the main shopping area of Aachen. It is kept very clean. The gentleman who checked me in and seemed to be the only one on duty every time I walked by was really friendly and helpful.

We always stay here because it is in the centre of the city. One disappointment water was cooler for a shower in the evening. Otherwise all good. Crazy price for breakfast as we only need Coffee and cake

Nice fairly modern hotel. Close to the city center. Our room was quiet, however both my brothers complained of noise at night. Nice breakfast. Pleasant stay.

Friendly staff, good hotel overall, clean, good value for money

I had emergency to go back home, I requested refund on the remaining 3 days. But the hotel refused and refused to give me checkout paper or any documents to prove that I checked out!!!! So I can request a refund. I called and I requested email confirmation they didn’t even send that. I do t understand why !!! Not even invoice !!!!

It was a great room we were there for CHIO Aachen Clean, quiet and convenient