City Empire New Delhi

Really good

Lovely Clean Atmospheric Hotel.

All the photos shown were taken at least ten years ago, nothing is true when you walk in. All the rooms are exceptionally tiny, so you can’t even walk around the room. There is not even a wardrobe or space to keep your suitcase or clothes. The air conditioning is very poor and you have to call the reception every time to switch it on. There was no extractor fan in the shower. They highlighted far too many facilities but when I went nothing was there. They simply asked me to go to the nearest slum for everything. The breakfast was absolutely disgusting.. overall I had a such a horrible experience and it’s completely waste of money..

Rooms were not ready , dirty terrible,

Not too clean, no amenities in the bathroom. No hot water in the shower. Bad smell in the room.

iT WAS FINE THANK YOU THOUGH A SMALL HOTEL THINGS WERE FINE AND NEAT

I picked this hotel because of it’s proximity to the Railway Station. The train trips I booked all seemed to leave early in the morning & it was a short 2 minute walk to the station with no need for a tuk tuk. This was a great convenience for me & meant that I could say in bed just a little longer. The staff provided good service & even knocked on my door to present me with a lovely slice of cake. This was a clean & basic hotel & reasonably priced. It did the job for me & I would stay there again.

Not much toilet paper. Tv didn't work. Shower not to western standards. Tea and coffee was good though. Pre Arranged driver to pick us up from airport never turned up. Breakfast overpriced. Staff service was average

Pros: Great location, good-helpful staff, and excellent tour-driver. It is better and cheaper to take the driver the hotel offers to do sight-seeing and to go to places like Agra and Jaypur, instead of taking the train. Do not try to buy tickets on-line; it is a nightmare and American cards are not accepted for some reason. Stay away from travel agencies since their prices are too high. The hotel is close to Connaught Place, and we recommend to take the Tuk Tuk instead so you will not be harassed by people selling you stuff or working for agencies. You can see all the main attractions in Delhi in three days. Cons: Breakfast was always Indian style (with curry and spicy). Everything was always dirty (plates, glasses, silver ware, etc.) despite the fact that we pointed this issue out many times. The room is also hot. The rooms of the hotel may be cleaned upon request, and when they do it, it is not properly done. The bathroom has no curtain, which gets the bathroom wet all the time. We asked the TV to be fixed and they did not do it properly. Also, when the tour-driver takes you to do sight-seeing, at lunch time the restaurants do not let him eat with you. Bosses mistreat workers. And we did not like that. We always invited the driver to eat with us. Many people in India still have to learn the lessons from Mahatma Gandhi. We let the manager of the hotel know what we thought about discrimination and mistreatment.

This hotel is not a 3 star hotel as claimed by orbitz. Staff is very unprofessional and lying about the available facilities. Pictures of the room are misleading as they do not reflect how small the rooms are. To summarize, this hotel is a scam.

The AC did not work and the staff wouldn’t give an extra water bottle even though we paid for an extra person. The bill ended up being 3 times the cost of the listing on Expedia and we were subject to a crazy amount of hidden fees. Would not recommend.

The staff were really kind and the hotel facility is up to date in general

over all good The complimentary breakfast is not sufficient and also coffee has been served alongwith breakfast

Dirty bed sheets small room bad local area.not suggested..

Didn't pick us up at airport as promised and then blamed us, said they would track the flight and meet us there but didn't. Bed was horrible and found staff rude and unhelpful.

The locality is very thrash. Horrible place near the railway station. The metro station is far away. No places to eat nearby and the hotel does not offer breakfast. The room is tiny. But hotel service is friendly.

Communication with the hotel was good from the start and were willing to help. A pick up from the airport was arranged and was there on time. On arrival check in was efficient and the room was ok however it was next to the restaurant and was a bit noisy so I asked for a different room in the morning and thematic agent sorted it immediately. The manager was extremely helpful and arranged a taxi for the day for 1600INR for the day which took me around Delhi for the day. He was willing and able to help with anything you needed. Nothing is ever perfect but the hotel was decent for what your paying and very accessible to the main parts of the city.

Nice friendly staff, great location clean room, hot water .

What a wonderful place .Girish who was the reception manager/ checking in host could not have been more helpful . I got my booking date wrong and they still honoured it at no extra charge . They do not overcharge or try to take advantage. Breakfast was lovely wifi excellent and comfortable bed .i could not have found better at this great price .so good i booked again .Thank you Girish ...from GS UK Tourist

Excellent hotel service from the staff. Made us feel safe and welcomed. Very near to Connaught Place, and on the way to Connaught Place, you can walk into the bazaar. Good location. Good service. Good rooms. Great value for money!!!