Shangri La Eros New Delhi

May be the best hotel in Delhi

Wonderful Hotel , clean updated rooms , the breakfast was excellent lots of choices

Everything excellent

The Horizon Club is the difference maker with this hotel. Other club floors in other hotels are not as good as this one. The staff including AMit, Sagar, Aditi and Dharmi, are fantastic - helpful, attentive, kind, professional. The food and beverage offering especially between 6-8pm is fabulous. This lounge is the reason alone why we keep coming back.

Great and enjoyable stay

Comfortable, spacious rooms with an excellent breakfast buffet. Good location near Connaught Place.

Great property

This property was clean, excellent location, friendly staff, we had dinner at the Chinese Resturant it was great. Be sure the download the Shangri La circle app to be able to get reward points.

I loved my stay here… the hotel was beautiful and very centrally located in terms of tourist sites and shopping. This is an important consideration in a large city like Delhi where one can end up spending significant time in travel. I would highly recommend the hotel.

Excellent service. You get what you paid for.

This is a beautiful property with amazing service!

Excellent hotel and staff throughout. Breakfast was great with plenty of choice and quality food. My stay was only let down by no pool or spa facilities on site due to works so had to go to neighbouring hotel which was hassle and ruined experience.

The hotel was perfectly located for my business meetings and the entire staff was friendly and helpful and went out their way to make me feel comfortable and welcome.

Everything good except I’m not sure if the tap water is clean for brushing my teeth.

I reached a bit early but was only given a room when I had to pay extra for a Horizon Package. The room I was given originally had a leaking toilet so I had to change soon after. For the Horizon lounge, when the staff knew I had kids with me, and I had paid extra for the package, the staff in the lounge told us it was a business lounge and asked us to keep our kids quiet which was frustrating. The policy didn't seem consistent when they insisted I had bought the Horizon package knowing full well I had kids with me. Quite a few of the staff at the hotel were quite rude, though some very helpful and even after checking out and leaving the hotel, some of the staff continue to hassle me even though I have given them feedback on the negative experiences during my stay.

Very high-level hotel, large rooms in excellent condition. All is clean and bright. Great breakfast with many choices and options, great location close to the Connaught place

This is a great hotel in the center if Delhi. The staff are courteous and professional. Easy walk to street market, near Connaught Place, about a 30-40 minute drive to DEL Indira Ghandi International Airport.

Hotel pool was not available and it was not mentioned anywhere at the time of booking that it is inaccessible.

This stay was the last night of our trip and the hotel was amazing! The staff was very attentive and courteous!

The stay at shangrila was great, service, cleanliness, everything was good. But I have been to 5 star properties before, lets take example of oberoi’s their breakfast is topnotch but you people can work more on the food served during breakfast. Otherwise all great