Apatel U Residence 2

😊👍 refund deposit cepat, cuma ga bs nonton tv. overall.. I enjoyed my stay. thanks

Location near the mall, easy to access and deposit refund process 2 days from check out. The officers are also cooperative and easy to contact. The rooms are clean and the AC is cold.

The location is close to Supermall Karawaci. Holidays with family are quite enjoyable. Nice swimming pool. Friendly staff. Next you can come back.

You can't bring a private vehicle if you don't have an Apatel parking member card. So you have to park at the mall parking location.

Hopefully in the future it will be better, the response is fast and you get free parking.

The hotel is very responsive, and quick response. Nice view, under the mall. Will be back.

It's been more than 2 weeks since I checked out of this apartment. The refund money has not yet been returned. However, this should be the responsibility of the relevant parties. When I wanted to check in, I was asked for a deposit of 300 thousand, the promise was to return it in a maximum of 7 days. It's been more than 2 weeks, the deposit has not been returned. Is it on purpose? Luckily, I remember that the deposit money has not been returned. Should not have to be billed first and then returned. It's your responsibility. Those who want to stay here must be firm. Not to mention the experience when I want to check out. I have called several times, I have called dozens of times to ask about check out. There were times when I called, I didn't pick up. Have chatted many times and no reply. Very slow respond! Just picked up at 12 o'clock, then the answer was "what's wrong sis" no apology or anything. My chat didn't even reply afterwards, there should have been pleasantries apologizing and thanking you like that. Enough to get emotional.

Every time we stay here to return a deposit of IDR 300000, it always takes a long time to return it, even though the information that takes the longest to process the return is 7 days, it's been 7 days if we don't remind the apatel then they also don't care about our deposit every time we stay, and events always repeat themselves.

The contact person is slow to respond. It was their turn to check out, they were asked when to check out, it was uncomfortable.

For cleanliness & comfort, OK, it's good. There are a few shortcomings for the tools that can no longer be used because they are all rusty, it would be nice to replace them for renewal and a few cooking & eating utensils are incomplete.