Aston Karimun City Hotel

Hotels
8.2
/10
Very Good
463 reviews

What Guests Say About Their Stay

Room Space (10)
Distance To City Center (9)
Staff Friendliness (8)
Ambiance (8)
Muhamad A.
8.5
/ 10
A nice place, nice breakfast and comfortable room.
In the Area
See Map
Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Aston Karimun City Hotel is a good choice when you are visiting Tanjung Balai Karimun City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Aston Karimun City Hotel

Discover More Places
Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Tanjung Balai Karimun City Center, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661
Lobby Aston Karimun City Hotel
Exterior 2 Aston Karimun City Hotel

Discover More About Aston Karimun City Hotel

Aston Karimun City Hotel Rates per Night

Aston Karimun City Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Aston Karimun City Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Karimun City Hotel Location & Address

Aston Karimun City Hotel is located at Jl. Pertambangan Tg Balai Karimun Kepulauan Riau, Pusat Kota Tanjung Balai Karimun, Tanjung Balai Karimun, Kepulauan Riau, Indonesia, 29661. It's situated in the Tanjung Balai Karimun area of Indonesia, known for its vibrant local culture and coastal scenery. The hotel is approximately 2 km from the city center.

How to go to Aston Karimun City Hotel from Airport

Navigating your way from the airport to Aston Karimun City Hotel is a breeze with several convenient options. Whether you're looking for a quick hotel transfer or a budget-friendly route, Tanjung Balai Karimun has you covered. Here's a breakdown of how to get to the hotel:
  • Taxi (Most Direct):

    A taxi from Raja Haji Abdullah Airport (TJB) is the most straightforward option. You'll find taxis readily available outside the arrival terminal. The journey to Aston Karimun City Hotel typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are available in Tanjung Balai Karimun. Simply book a ride through the app after you land. This option offers a fixed price and can be more convenient than negotiating with a taxi driver.
  • Hotel Transfer (Pre-arranged):

    Aston Karimun City Hotel may offer a hotel transfer service. Contact the hotel in advance to arrange for a driver to pick you up from the airport. This is a hassle-free option, especially if you're arriving late at night or with a lot of luggage.

Tips:

For the most convenient route, pre-book a hotel transfer or use a ride hailing service. This will save you time and ensure a smooth journey to Aston Karimun City Hotel.

Aston Karimun City Hotel Reviews & Summary

Looking for all about hotel Aston Karimun City Hotel? This popular hotel consistently receives positive hotel reviews for its comfortable accommodations and excellent service. Guests particularly appreciate the hotel's convenient location and the friendly, helpful staff. One of the standout features of Aston Karimun City Hotel is its rooftop pool, offering stunning views of the city and the sea. The hotel also boasts a well-equipped fitness center and a variety of dining options. Here's what one satisfied guest had to say: "The Aston Karimun City Hotel was a fantastic choice! The room was clean and spacious, the staff were incredibly friendly, and the rooftop pool was a real highlight. I would definitely stay here again."

Aston Karimun City Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Aston Karimun City Hotel offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to spacious suites, here's a breakdown of the different hotel bedroom types available:
  • Superior Room:

    These rooms offer comfortable accommodation with a choice of a king-size bed or twin beds. Non-smoking rooms are available.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer extra space and enhanced amenities. Some rooms offer city views.
  • Executive Suite:

    These suites feature a separate living area and a bedroom, providing ample space for relaxation and work. Bathtubs are available in the en-suite bathrooms.
  • Family Suite:

    Designed for families, these suites offer two bedrooms and a spacious living area.

Aston Karimun City Hotel is not a pet-friendly hotel. Please contact the hotel directly for more information.

Hotel Facilities in Aston Karimun City Hotel

Aston Karimun City Hotel offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay. From relaxing by the pool to staying active in the fitness center, there's something for everyone. Here's a list of the hotel amenities available:
  • Rooftop Swimming Pool:

    Enjoy a refreshing dip in the rooftop pool while taking in panoramic views of the city and the sea. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
  • Business Center:

    Stay connected and productive with the hotel's business center, offering computer access and printing services.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a variety of activities and games. Open from 9:00 AM to 6:00 PM.

Hotel Buffet or Restaurant/Cafe in Aston Karimun City Hotel

Aston Karimun City Hotel boasts several dining options, including a hotel buffet and a hotel restaurant, catering to a variety of tastes. Whether you're looking for a quick bite or a leisurely meal, you'll find something to satisfy your cravings.
  • Altitude Rooftop Restaurant:

    Enjoy stunning views while savouring a delicious meal at the Altitude Rooftop Restaurant. The restaurant serves a variety of international and Indonesian dishes. Open for lunch and dinner. Main courses range from SGD 15 to SGD 30.
  • The Lobby Lounge:

    Relax and unwind with a cup of coffee or a light snack at The Lobby Lounge. Open daily from 7:00 AM to 11:00 PM. Coffee and pastries range from SGD 5 to SGD 10.
  • Grand Ballroom Buffet:

    The hotel occasionally hosts buffet dinners in the Grand Ballroom, featuring a wide selection of dishes. Prices per person range from SGD 40 to SGD 60.

The Altitude Rooftop Restaurant is known for its signature grilled seafood platter, a must-try for seafood lovers.

Aston Karimun City Hotel Airport pickups and How to Book

Looking for hotels with airport shuttle services? Aston Karimun City Hotel offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including your arrival time and flight number, and the hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

While Tanjung Balai Karimun doesn't have an MRT system, there are several nearby bus stops that provide convenient access to various parts of the city. Knowing the nearby MRT station and nearby bus station locations can greatly assist your travel plans. Here are a few options:
  • Karimun Bus Terminal:

    Located approximately 3 km from the hotel, this terminal offers connections to various destinations within Karimun Island and beyond.
  • Halte Imam Bonjol:

    This bus stop is located on Jalan Imam Bonjol, about a 5-minute walk from the hotel. Buses from this stop serve local routes within Tanjung Balai Karimun.
  • Halte Sei Lakam:

    Situated near the Sei Lakam area, this bus stop provides access to the northern parts of Tanjung Balai Karimun.

Public transport in Tanjung Balai Karimun typically requires cash payment. Consider purchasing a local SIM card with a data plan to use ride-hailing apps for more convenient transportation.

Nearby Attractions for Family / Kid Friendly

Tanjung Balai Karimun offers a variety of nearby activities and nearby places to go for families and kids. From beaches to cultural sites, there's plenty to see nearby and things to see nearby. Here are five family-friendly attractions near Aston Karimun City Hotel:
  • Pantai Pelawan:

    A beautiful beach located approximately 10 km from the hotel. Enjoy swimming, sunbathing, and building sandcastles. Entry is free.
  • Taman Bunga Karimun:

    A lovely flower garden located about 5 km from the hotel. Perfect for a relaxing stroll and taking photos. Entry fee is approximately SGD 2.
  • Vihara Avalokitesvara:

    A stunning Buddhist temple located approximately 8 km from the hotel. Explore the intricate architecture and serene surroundings. Entry is free, but donations are appreciated.
  • Air Terjun Pongkar:

    A scenic waterfall located about 20 km from the hotel. Enjoy a refreshing dip in the cool water and admire the natural beauty. Entry fee is approximately SGD 3.
  • Coastal Area Food Street:

    A vibrant food street located along the coast, offering a variety of local delicacies. A great place to sample Indonesian cuisine and enjoy the sea breeze. Prices vary depending on the dish.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Karimun City Hotel (Tanjung Balai Karimun)

Looking for nearby dining options near Aston Karimun City Hotel? Tanjung Balai Karimun offers a variety of local food and local restaurant choices to satisfy your cravings. Here are a few recommendations:

Cafes/Restaurants:

  • Starbucks:

    Located in the nearby mall, Starbucks offers a familiar selection of coffee, tea, and pastries.
  • Pizza Hut:

    A popular choice for pizza and pasta, located within a short drive from the hotel.
  • RM Sederhana:

    A well-known Indonesian restaurant chain serving authentic Padang cuisine.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a classic Indonesian dish.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Mie Goreng:

    Fried noodles with vegetables and meat or seafood.
  • Soto Ayam:

    Chicken soup with rice noodles, vegetables, and spices.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.

Shopping places near Aston Karimun City Hotel (Tanjung Balai Karimun)

If you're looking for nearby shopping options near Aston Karimun City Hotel, Tanjung Balai Karimun offers a few choices. While there aren't any large dept stores near me directly adjacent to the hotel, here are some shops near me and nearby shopping destinations to explore:
  • Karimun City Square:

    A small mall located a short drive from the hotel, offering a selection of shops and restaurants.
  • Pasar Malam Tanjung Balai Karimun:

    A night market offering a variety of local products, clothing, and souvenirs.
  • Hypermart:

    A supermarket located in Karimun City Square, offering a wide range of groceries and household items.

Other Places to Stay Near Aston Karimun City Hotel

Looking for alternative accommodations? Here are some other options for places to stay near Aston Karimun City Hotel:

Luxury/5–6 star hotels nearby:

  • There are no 5 or 6-star hotels in Tanjung Balai Karimun.

Four-star hotels nearby:

  • Holiday Inn Karimun:

    Offers comfortable accommodations and a range of amenities.
  • H3 Hotel Karimun:

    A modern hotel with stylish rooms and a convenient location.
  • Maximillian Hotel Karimun:

    Provides a comfortable stay with friendly service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Hotel Alishan Karimun:

    A budget-friendly option with basic amenities.
  • Witz Prime Hotel Karimun:

    Offers clean and comfortable rooms at an affordable price.
  • Pristine Hotel Karimun:

    Provides a simple and convenient stay.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Tanjung Balai Karimun and looking for the perfect place to stay? Aston Karimun City Hotel offers a comfortable and convenient base for exploring this vibrant island. With its excellent location, comfortable accommodations, and a range of amenities, it's a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Visit Traveloka to book cheap hotels in Indonesia and find cheap hotels nearby.

All facilities in Aston Karimun City Hotel

Bar, Cafe and Lounge Aston Karimun City Hotel
Bar, Cafe and Lounge
Swimming Pool Aston Karimun City Hotel
Swimming Pool
Fitness Center Aston Karimun City Hotel
Fitness Center
Lobby Aston Karimun City Hotel
Lobby
Accommodation Services Aston Karimun City Hotel
Accommodation Services

Public Facilities

  • 24-hour room service
  • Room service
  • Parking
  • Safety deposit box
  • WiFi in public area
  • Coffee shop
  • Restaurant
  • Elevator

Things to Do

  • Massage
  • Fitness center
  • Spa
  • Outdoor pool
  • Indoor pool

In-room Facilities

  • Desk
  • Refrigerator
  • TV
  • Minibar
  • Cable TV

Hotel Services

  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • 24-hour security
  • 24-hour Receptionist

Nearby Facilities

  • Shops
  • ATM/Banking
  • Supermarket

Food and Drinks

  • Bar
  • Breakfast and dinner

General

  • Smoking area
  • Ballroom

Business Facilities

  • Business center
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • LAN Internet

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Aston Karimun City Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 13:00

General Check-in Instructions

During Pandemic Covid 19, guests who stay 5 nights or more must show a negative swab/ PCR result upon check-in.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Read All

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - Before 13:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Karimun City Hotel
148
Number of floors in Aston Karimun City Hotel
7
Another facilities in Aston Karimun City Hotel
24-hour room service, Room service, Safety deposit box, WiFi in public area, Coffee shop

Frequently asked question in Aston Karimun City Hotel

Is Aston Karimun City Hotel parking free for hotel guests, and do you offer valet parking services?
No, Aston Karimun City Hotel doesn't offer free hotel parking for guests. We do, however, provide valet parking services for your convenience, though this is a paid service. Please enquire at reception for current pricing and availability.
Does Aston Karimun City Hotel offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like those regarding smoking. To find out whether Aston Karimun City Hotel offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Aston Karimun City Hotel offer free hotel Wi-Fi for guests during their stay?
To confirm whether Aston Karimun City Hotel provides complimentary hotel wifi, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy for guests. Many hotels offer free wifi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Aston Karimun City Hotel? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Aston Karimun City Hotel, offering easy access to explore. For MRT stations, you'll find the nearest one a bit further away, so a taxi or Grab might be more convenient. Regarding visitor attractions, you'll find several things to do nearby, depending on your interests. More specific recommendations would require knowing your preferences.
Is Aston Karimun City Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Aston Karimun City Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, or you can call and ask. Many hotels advertise whether they are pet friendly hotels or offer animal friendly hotels options, so this should be easy to confirm.
See All

More Reviews from Other Guests in Aston Karimun City Hotel

8.2
Very Good
From 463 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Aston Karimun City Hotel
All
Staff Friendliness (8)
Distance to City Center (6)
Variety (6)
Ambiance (5)
Bedroom (5)
Accessibility (4)
Bathroom (4)
Check-in/out Time (3)
Room Space (3)
Soundproof (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Karimun City Hotel

Number of reviews per page
20
40
Customer reviews
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Always stay at this hotel when visiting Karimun. Friendly staff.
Find this review helpful?
A***N
icon-origin-TRAVELOKA
5.8
/10
Reviewed 8 week(s) ago
Cleanliness should be improved. Disappointed with the noisy rats on the ceiling. Worse, I had to ask to move rooms in the middle of the night because the rats came down into the room.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to provide a review and share your experience with us. We sincerely apologize for the serious inconvenience you experienced related to cleanliness and the disturbance from animals in the ceiling area of the room. This situation is certainly not in line with the standards of service and comfort that we promise to all guests. We regret that it disturbed your rest time and made you have to move rooms in the middle of the night. This is an experience that we really do not expect to happen. I have coordinated with our housekeeping and engineering teams to immediately conduct a thorough inspection and take concrete actions so that similar incidents do not happen again. We will seriously and periodically improve the process of handling cleanliness and pest control. Once again, we apologize for this unpleasant experience. We really hope to be given the opportunity to welcome you back and provide a much better stay experience in the future. Best regards, Management Hotel Aston Karimun
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA
8.4
/10
Reviewed 9 week(s) ago
everything is okay.. except there is a little leak of water from who knows where it came from.. seeping out of the bedroom wall
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Warm greetings from Aston Tanjung Balai Karimun. Thank you for taking the time to share your experience during your stay at our hotel. We are pleased to know that overall you are satisfied with the services and facilities we provide. However, we apologize for the inconvenience you experienced regarding the water seepage in the room. This is certainly a serious concern for us. Our engineering team will immediately conduct a thorough inspection and repairs to ensure that guest comfort is not disturbed in the future. Your input is very valuable for us to continue to improve the quality of hotel services and facilities. We look forward to welcoming you back with a more perfect stay experience in the future. Best regards, Management Hotel aston karimun
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 16 week(s) ago
If check in takes a long time, waiting
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your review. We apologize for the inconvenience you experienced during the check-in process. Long waiting times are certainly not the standard of service we expect for our guests. We will immediately evaluate and improve the check-in process to make it more efficient and convenient in the future. Your satisfaction is our priority, and we look forward to providing a better experience on your next visit. Sincerely, Management Hotel aston karimun
Translated by Google Icon
See original
N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 26 week(s) ago
1. the room phone doesn't work properly, so you have to go downstairs to order food 2. the breakfast vegetables (tomatoes) are no longer fresh, 3. the staff at the dining area are not very friendly, need to improve their SLA 4. the room is okay, comfortable and clean, 5. rate 8/10
Translated by Google Icon
See original
1 people find it helpful
E***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 29 week(s) ago
The hotel staff was very friendly and very helpful in the check-in process.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jan 2025
Dear Valued Guest, Thank you for your positive review! We are glad to know that you were satisfied with the friendliness and assistance provided by our staff during the check-in process. Friendly and helpful service is our top priority to ensure every guest feels comfortable since their arrival. We will convey your appreciation to our team as motivation to continue providing the best service. We look forward to welcoming you back in the future! Best regards, Management Hotel aston karimun
Translated by Google Icon
See original
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
The place is good but I think not family friendly and mostly are work trip guests
Find this review helpful?
Accommodation's Reply
05 Dec 2024
Dear Valued Guest, Thank you for sharing your honest feedback. I’m glad you found the place good and appreciate your observation about the guest demographic. We acknowledge that the hotel might feel more catered to business travelers at times, but we value all our guests, including families. Your comment is valuable, and we’ll consider how we can make our facilities and services more family-friendly in the future. We hope to have the opportunity to welcome you back, whether for business or leisure, and provide an even better experience. Best regards, Management ASTON Karimun Hotel
Dewi M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Many times I've stayed here at the hall, everything is really nice.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Nov 2024
Dear Mrs. Dewi, Thank you for your trust in returning to stay at our hotel every time you visit Tanjung Balai! We are happy to hear that your experience is always pleasant. We greatly appreciate your positive review and hope to continue to provide the best service on every visit. See you on your next visit! Sincerely, Management Hotel Aston Karimun
Translated by Google Icon
See original
E***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 38 week(s) ago
The sheets smell bad, the toilet is not very clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Nov 2024
Dear Valued Guest, Thank you for your feedback. I apologize for the inconvenience you experienced during your stay. Bad Smell Bed Sheets: We are sorry to hear that the bed sheets did not meet the expected cleanliness standards. We will immediately share this with the housekeeping team to ensure that the bed sheets are washed and checked more thoroughly before use. Cleanliness of Toilets: We will also instruct the housekeeping team to improve their attention to detail, especially the cleanliness of the toilets, to prevent similar incidents from happening again. We are committed to providing a better stay experience in the future. Thank you for bringing this to our attention. Best regards, Management Hotel aston karimun
Translated by Google Icon
See original
E***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
The hotel staff was very friendly in helping with the check-in process. The room was clean and comfortable.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
02 Nov 2024
Dear Madam, Thank you for your positive review! We are glad to hear that you were satisfied with the friendliness of our staff during the check-in process, as well as the comfort and cleanliness of the room we provided. Feedback like this really motivates our team to continue providing the best experience for every guest. We look forward to welcoming you back in the future. Best regards, Management Hotel aston karimun.
Translated by Google Icon
See original
D***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
It's okay, it's not okay. it's ok ~ hehe
Translated by Google Icon
See original
Find this review helpful?
N***a
icon-origin-TRAVELOKA
7.0
/10
Reviewed 48 week(s) ago
Telpon kamar utk layanan 3 hari 2 malam tidak berfungsi. Tidak disediakan hanger (harus request), tidak disediakan sandal hote (harus request), wastafel pipa nya lambat turun seperti ada yg sumbat (?) Sistem QC manajemen nya Bener-bener harus dievaluasi.
1 people find it helpful
Accommodation's Reply
04 Sep 2024
Dear Sir/Madam, Thank you for providing feedback regarding your experience during your stay at our hotel. I apologize for the inconvenience you experienced during your three days and two nights here. Room Phone: I am very sorry to hear that your room phone was not working. This is a serious issue, and we will immediately check and fix all room phones to ensure smooth communication for all guests. Room Amenities: I also regret that hangers and hotel slippers were not provided in your room and had to be requested in advance. We will ensure that in the future, all these basic amenities are available in every room without having to be requested. Washbasin: Regarding the slow-flowing washbasin issue, we will immediately instruct the maintenance team to check and fix any pipes that may be clogged. I greatly appreciate your feedback on our Quality Control (QC) system. Evaluation and improvement of service quality is our priority, and we will take steps to ensure that such incidents do not recur. We hope that you will give us the opportunity to improve your experience in the future. Thank you for bringing this issue to our attention. Sincerely, Hotel Management aston karimun.
Translated by Google Icon
See original
L***t
icon-origin-TRAVELOKA
6.0
/10
Reviewed 49 week(s) ago
The receptionist + restaurant service is very, very bad! Not friendly, hard to smile / GRUFFY, like there is no soup even though this is a hotel like Aston! Noisy with music, the rice cooker is no longer suitable for an Aston class + DIRTY.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
04 Sep 2024
Dear Sir/Madam, Thank you for your feedback, and I apologize for the less than pleasant experience during your stay at our hotel. Front Desk and Restaurant Service: I am very sorry to hear that you felt that the service from the front desk and restaurant was unfriendly and substandard. This is not the type of service we want to provide, especially in a hotel of Aston's stature. We will immediately provide retraining to our team to ensure that all guests are greeted with the friendliness and professionalism they deserve. Noise and Cleanliness: Regarding the noisy music and the unsuitable and dirty condition of the rice cooker, we will review our policy regarding the volume of music in public areas and check and repair the equipment in the restaurant to ensure its cleanliness and suitability. I really appreciate you for sharing this feedback with us. We will make improvements immediately so that no other guests experience the same thing. Our hope is to be able to provide you with a much better stay experience in the future. Thank you for your attention and understanding. Best regards, Management Hotel Aston Karimun.
Translated by Google Icon
See original
N***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 50 week(s) ago
Friendly staff, good service and clean hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Aug 2024
Dear Sir/Madam, Thank you for this short but very positive review! We are glad to know that you are satisfied with the friendliness of our staff, the good service, and the cleanliness of the hotel. We will continue to be committed to providing the best service for every guest. We look forward to welcoming you back in the future. Sincerely, Management Hotel aston karimun.
Translated by Google Icon
See original
N***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 51 week(s) ago
The staff is friendly and the hotel is clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Aug 2024
Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you found our staff friendly and our hotel clean. Your satisfaction is our top priority, and reviews like this are a great motivation for our team to continue providing the best service. We look forward to welcoming you back in the future and providing you with a great stay experience every time you visit. Best regards, Management Hotel aston karimun.
Translated by Google Icon
See original
N***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 54 week(s) ago
Service is very good and friendly. Lamar is clean and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Aug 2024
Dear Sir/Madam, Thank you very much for your positive review! We are very happy to hear that you were satisfied with our good and friendly service, and found our rooms clean and comfortable. We will continue to strive to maintain these standards and ensure that every guest feels as comfortable as possible during their stay at our hotel. We look forward to welcoming you back in the near future. Sincerely, Management Hotel Aston Karimun.
Translated by Google Icon
See original
N***l
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 54 week(s) ago
Strategic location, friendly and kind staff, okay service.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 Aug 2024
Dear Sir/Madam, Thank you very much for your positive review! We are glad to hear that you enjoyed the strategic location of our hotel, and were satisfied with the friendliness and service of our staff. We will continue to strive to maintain the quality of service that you appreciate and ensure that every guest has a satisfying experience. We look forward to welcoming you back to our hotel. Sincerely, Management Hotel aston karimun.
Translated by Google Icon
See original
Profile Picture
Bambang S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
For such a luxurious hotel. One struggle. There are no towels for towels. Please oasang.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2024
Dear Mr Bambang S, Warm Greetings From Aston Karimun City Hotel! Sorry for the shortcomings that occurred in your room when you stayed at our hotel. For this reason, I will follow up with the team. Thank you for your input sir.
Translated by Google Icon
See original
niky a. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 55 week(s) ago
Thank you for all your services.
Translated by Google Icon
See original
1 people find it helpful
B***n
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 61 week(s) ago
Every time I go to Karimun I always stay here, for some reason this time I was given a room like that.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
31 May 2024
Dear Our Guest War Greetings From Aston Karimun, I do apologize about this problem we'll handle this issue, I'm really sorry about this.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Aston Karimun City Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.