Are there any parking spots at Aston Kemayoran City Hotel ?

Yes: Yes, there are parking spots at Aston Kemayoran City Hotel

What do past guests say about Aston Kemayoran City Hotel?

Aston Kemayoran City Hotel is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Aston Kemayoran City Hotel

Name: Aston Kemayoran City Hotel
Address: Jl. HBR Motik Blok B-10 No.4, Kemayoran, Gunung Sahari, Jakarta, Indonesia, 10720, Jl. HBR Motik Blok B-10 No.4, Jakarta, 10720, Indonesia
Rating: 8.6

Hotels

8.6

/10

Very Good

1,476 reviews

What Guests Say About Their Stay

Bedroom (82)

Bathroom (75)

Staff Friendliness (74)

Room Space (70)

I***a

10.0

/ 10

The room was so spacious and clean. The hotel has so many various menu for breakfast, and all taste is good. My family really enjoyed the breakfast.

Very S.

9.4

/ 10

great experience holiday with four kids, clean room, access to private room, friendly staff, good cleanliness

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ANA

9.4

/ 10

First time staying at Aston Kemayoran, the view and service are really cool. I even extended for 2 more nights, it was perfect when I was on vacation and wanted to go to Ancol, it was really close. Welcome drinks were also provided in the lobby. The room was also clean.. neat.. really cool 👍🏻 The building is also adjacent to Hermina Hospital, then downstairs there is also Indomaret/lawson 24h/Maxx coffee/janji jiwa/CFC.. so if you want to buy snacks you don't have to go far or don't need to go to a goshop or something like that. The Sky Rooftop is the coolest, you can see the cool view of Jakarta city, especially at sunset, it's really cool and then see the city lights at night is beautiful. If I go to Jakarta again, I will continue to stay here ❤️👍🏻

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D***o

9.7

/ 10

What I like about this hotel is the taste of the food is the best. They focus on quality and taste. For the price per night is also very worth it with what we get. The staff are also all friendly.

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Dean G.

9.7

/ 10

The best is indeed getting a room on the 20th floor at the very end, nice view, spacious room, clean and comfortable, I bring a baby and it's safe. The food is also delicious and there are many choices. The best!

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In the Area

See Map

Jl. HBR Motik Blok B-10 No.4, Kemayoran, Gunung Sahari, Jakarta, Indonesia, 10720

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Aston Kemayoran City Hotel is a hotel in a good neighborhood, which is located at Gunung Sahari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Aston Kemayoran City Hotel

Jl. HBR Motik Blok B-10 No.4, Kemayoran, Gunung Sahari, Jakarta, Indonesia, 10720

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Aston Kemayoran City Hotel Rates per Night

Aston Kemayoran City Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Aston Kemayoran City Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Kemayoran City Hotel Location & Address

Aston Kemayoran City Hotel is located at Jl. HBR Motik Blok B-10 No.4, Kemayoran, Gunung Sahari, Jakarta, Indonesia, 10720, Jl. H. Benyamin Sueb, RW.10, Pademangan Tim., Kec. Pademangan, Jkt Utara, Daerah Khusus Ibukota Jakarta 14410, Indonesia. It's situated in the Jakarta Pusat area of Indonesia, known for its vibrant city life and accessibility. The hotel is approximately 7 km from the city center.

How to go to Aston Kemayoran City Hotel from Airport

Getting to Aston Kemayoran City Hotel from Soekarno-Hatta International Airport (CGK) is relatively straightforward. Several options are available, depending on your budget and preference for speed. Consider these options for your hotel transfer from airport to hotel.

Taxi
(most direct): Taxis are readily available at the airport. This is the most direct option, taking approximately 30-45 minutes depending on traffic.
Ride Hailing
(convenient): Ride hailing services offer a convenient way to get to the hotel. Simply book a ride through the app after you land.
Airport Bus
(most affordable): The DAMRI airport bus offers a budget-friendly option. Take the bus to a central location like Gambir Station, then take a taxi or ride hailing service to the hotel.
Train
(combination): Take the airport train to Sudirman Baru Station, then transfer to a taxi or ride hailing service for the final leg to the hotel.

Tips:

For the most convenient route, especially if you have luggage, a taxi or ride hailing service is recommended. During peak hours, the train to Sudirman Baru followed by a taxi might be faster to avoid traffic congestion.

Aston Kemayoran City Hotel Reviews & Summary

Looking for all about hotel experiences at Aston Kemayoran City Hotel? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Jakarta Pusat. Guests frequently praise its convenient location, comfortable accommodations, and excellent service. What do guests love about the hotel? Many highlight the cleanliness of the rooms, the friendly and helpful staff, and the delicious breakfast buffet. A standout feature is the rooftop pool, offering stunning city views. Here's a short review to encourage bookings: "I had a fantastic stay at Aston Kemayoran City Hotel! The staff were incredibly welcoming, the room was spotless, and the location was perfect for exploring Jakarta. I highly recommend it!"

Aston Kemayoran City Hotel Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Aston Kemayoran City Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

Superior Room:
A comfortable and well-appointed room, perfect for solo travellers or couples. Offers city views and is available in smoking and non-smoking options.
Deluxe Room:
Slightly larger than the Superior Room, with added amenities. Some Deluxe Rooms feature bathtubs.
Executive Room:
Ideal for business travellers, offering a dedicated workspace and enhanced comfort.
Family Room:
Spacious rooms designed to accommodate families, often with multiple beds or connecting rooms.
Suite:
The most luxurious option, featuring a separate living area, bedroom, and often a kitchenette.

Aston Kemayoran City Hotel is not a pet-friendly hotel.

Hotel Facilities in Aston Kemayoran City Hotel

Aston Kemayoran City Hotel boasts a range of hotel facilities designed to enhance your stay. Whether you're travelling for business or leisure, you'll find plenty of hotel amenities to enjoy.

Swimming Pool:
Take a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM.
Fitness Center:
Stay active during your trip with access to the well-equipped fitness center, open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the service.
Restaurant:
Enjoy a variety of culinary delights at the hotel restaurant, open for breakfast, lunch, and dinner.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club, open from 9:00 AM to 6:00 PM.
Meeting Rooms:
Host your business meetings or events in the hotel's modern meeting rooms.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Aston Kemayoran City Hotel

Aston Kemayoran City Hotel offers several dining options to satisfy your culinary cravings. Whether you're looking for a hearty hotel buffet or a quick bite at the hotel cafe, you'll find something to suit your taste.

Citruz Restaurant:
The hotel's main restaurant, serving a variety of Indonesian and international cuisine. The hotel restaurant offers a daily buffet breakfast for approximately SGD 25 per person. Open from 6:00 AM to 10:00 PM.
Lobby Lounge:
A relaxed setting to enjoy coffee, tea, and light snacks. Open from 9:00 AM to 11:00 PM.
Poolside Bar:
Sip on refreshing cocktails and enjoy light bites by the pool. Open from 10:00 AM to 7:00 PM.

A special dish to try is their Nasi Goreng, a flavorful Indonesian fried rice.

Aston Kemayoran City Hotel Airport pickups and How to Book

Need hotels with airport shuttle services? Aston Kemayoran City Hotel offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details, including arrival time and flight number. The hotel staff will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Convenient access to public transportation is essential for exploring Jakarta. Here are some nearby MRT station and bus stops nearby Aston Kemayoran City Hotel:

Ancol MRT Station:
Approximately 3 km from the hotel.
Sunter Boulevard Barat Bus Stop:
Approximately 1 km from the hotel.
Kemayoran Landas Pacu Timur Bus Stop:
Approximately 1.5 km from the hotel.

To use the public transportation system, you'll need a JakLingko card, which can be purchased at most MRT stations and bus terminals. The card can be topped up with credit for easy travel.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Jakarta Pusat offers a variety of nearby places to go that are perfect for kids and adults alike. Here are some nearby sightseeing places to consider:

Dunia Fantasi (Dufan):
A popular amusement park with thrilling rides and attractions. Located approximately 6 km from the hotel. Entry price: Approximately SGD 25 per person.
Sea World Ancol:
Discover marine life at this impressive aquarium. Located approximately 5 km from the hotel. Entry price: Approximately SGD 20 per person.
Taman Mini Indonesia Indah (TMII):
Explore Indonesian culture and architecture at this expansive park. Located approximately 20 km from the hotel. Entry price: Approximately SGD 15 per person.
Jakarta Aquarium & Safari:
An indoor aquarium and safari experience. Located approximately 8 km from the hotel. Entry price: Approximately SGD 22 per person.
National Museum of Indonesia:
Learn about Indonesian history and culture at this fascinating museum. Located approximately 7 km from the hotel. Entry price: Approximately SGD 10 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Kemayoran City Hotel (Jakarta Pusat)

Exploring the nearby dining scene is a must when visiting Jakarta Pusat. From trendy cafes to authentic local food, there's something for everyone. Here are some recommendations for food eatiries near me:

Cafes/Restaurants:

Starbucks:
A well-known coffee chain offering a variety of beverages and snacks.
Pizza Hut:
A popular pizza restaurant with a wide selection of pizzas and pasta dishes.
Hoka Hoka Bento:
A Japanese fast-food chain serving bento boxes and other Japanese favorites.

Local Street Food:

Nasi Goreng:
Indonesian fried rice, often served with egg and vegetables.
Satay:
Grilled meat skewers served with peanut sauce.
Gado-Gado:
A vegetable salad with peanut sauce dressing.
Soto Ayam:
Chicken soup with noodles and vegetables.
Ketoprak:
A vegetarian dish made with tofu, rice noodles, and peanut sauce.

Shopping places near Aston Kemayoran City Hotel (Jakarta Pusat)

Looking for nearby shopping options? Jakarta Pusat offers a variety of shopping destinations, from modern malls to traditional markets. Here are some shops near me:

Mangga Dua Mall:
A large shopping complex with a wide variety of electronics, clothing, and accessories.
Pasar Baru:
A historic market offering textiles, clothing, and traditional Indonesian goods.
ITC Cempaka Mas:
A wholesale shopping center with affordable clothing and accessories.

Other Places to Stay Near Aston Kemayoran City Hotel

If Aston Kemayoran City Hotel is fully booked or you're looking for alternative accommodations, here are some other options in Jakarta Pusat:

Luxury/5–6 star hotels nearby:

Hotel Indonesia Kempinski Jakarta:
A luxurious hotel with stunning city views.
The Ritz-Carlton Jakarta, Mega Kuningan:
An elegant hotel with exceptional service.
Grand Hyatt Jakarta:
A sophisticated hotel with a wide range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

Holiday Inn Jakarta Kemayoran:
A comfortable hotel with a convenient location.
Mercure Jakarta Kemayoran:
A stylish hotel with modern amenities.
Swiss-Belhotel Mangga Besar:
A well-appointed hotel with a rooftop pool.

...on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

Ibis Styles Jakarta Mangga Dua Square:
A budget-friendly hotel with a vibrant atmosphere.
Amaris Hotel Mangga Dua Square:
A simple and clean hotel with essential amenities.
favehotel Pasar Baru:
A modern hotel with a convenient location near Pasar Baru.

...on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Jakarta Pusat doesn't have to be a chore. With its convenient location, comfortable accommodations, and excellent amenities, Aston Kemayoran City Hotel is a great choice for your next trip. Hotel availability can vary, so it's always best to book in advance to secure your preferred room type. Ready to plan your stay? Make your hotel reservations through Traveloka for the best deals and a seamless booking experience. Whether you're looking for a luxurious suite or a budget-friendly room, Traveloka has options to suit every traveller. Don't miss out on the opportunity to book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in Aston Kemayoran City Hotel

Functional Hall

Lobby

Bedroom

In-room Bathroom

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

24-hour Receptionist
Laundry service
Luggage storage

Kids and Pets

Babysitting

Transportation

Valet parking

Business Facilities

Meeting facilities

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in Aston Kemayoran City Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Aston Kemayoran City Hotel	140
Number of floors in Aston Kemayoran City Hotel	25
Another facilities in Aston Kemayoran City Hotel	24-hour room service, Room service, Safety deposit box, WiFi in public area, 24-hour Receptionist

Frequently asked question in Aston Kemayoran City Hotel

What are available facilities at Aston Kemayoran City Hotel?

There are top facilites at Aston Kemayoran City Hotel such as Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Aston Kemayoran City Hotel?

The standard check-in time at Aston Kemayoran City Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Aston Kemayoran City Hotel

Aston Kemayoran City Hotel has a 3.0-star rating.

How many floors does Aston Kemayoran City Hotel have?

Aston Kemayoran City Hotel has 25.

How many rooms are available at Aston Kemayoran City Hotel

Aston Kemayoran City Hotel has 140.

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More Reviews from Other Guests in Aston Kemayoran City Hotel

Overall Ratings & Reviews Aston Kemayoran City Hotel

Traveloka (1,464)

Other sources (12)

8.7

Very Good

From 1,464 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.6

Service and Facilites

8.8

People often mention about Aston Kemayoran City Hotel

All

Bedroom (56)

Taste (50)

Staff Friendliness (49)

Bathroom (48)

Ambiance (46)

Hotel Area (43)

Variety (41)

Room Space (40)

Distance to City Center (36)

Accessibility (36)

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Traveler Reviews Aston Kemayoran City Hotel

Number of reviews per page

Customer reviews

Verified Traveler

Business

8.5

/10

Reviewed 3 day(s) ago

The room is clean, quite spacious, has a bathtub and a minibar too.

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Accommodation's Reply

18 Dec 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were pleased with your clean and spacious room, including the bathtub and minibar. Your comfort is always our top priority, and we hope these amenities enhanced your stay. We look forward to welcoming you back soon. Sincerely, Sirila Bertania Sari, General Manager

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Verified Traveler

Business

8.8

/10

Reviewed 3 day(s) ago

In the middle of the room there is a large pillar

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Accommodation's Reply

18 Dec 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! Thank you for your feedback regarding the room condition. We apologize if the pillar in the middle of the room made your stay uncomfortable. This feedback is very important to us and we will take it into consideration to improve the guest experience in the future. If you have the opportunity to stay with us again, please let our team know your room preferences so that we can help you find the most suitable and comfortable room. Sincerely, Cerila Bertania Sari, General Manager

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S***o

5.6

/10

Reviewed 4 week(s) ago

-Check-in time was 30 minutes late. -The room was not soundproof, the noise from other rooms in the hallway entered the room. -Water refill for the room, 2 empty dispenser spots on the 20th floor, replaced after I reported it to the operator. -The room phone line was broken, IT was not available on the weekend. -No hot water, the elevator was unable to accept access cards to the rooms from several guests when coming from the lobby

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Accommodation's Reply

26 Nov 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel. We apologize for the inconvenience you experienced during your stay, including delays in check-in, noise in the hallway, water filters, in-room telephones not working, hot water system not working, and intermittent elevator malfunctions. The hotel has addressed all your concerns, including re-inspection of in-room amenities, installation of hot water system on each floor, repair of telephone and elevator lines, and maintenance of the hot water system. We value your valuable feedback and will work hard to provide an even better experience for your future stay. Sincerely, Sirila Bertania Sari General Manager

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S***a

Staycation

10.0

/10

Reviewed 4 week(s) ago

Strategic location. Friendly service. Friendly staff and easy check-in.

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1 people find it helpful

Accommodation's Reply

26 Nov 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that our excellent location and friendly service team provided you with a comfortable stay. We also appreciate your kindness to our staff who helped facilitate your check-in. We look forward to welcoming you back on your next stay. Best regards, Sirila Bertania Sari General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 6 week(s) ago

Clean rooms, strategic location.

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Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate your positive feedback. We’re delighted to hear that you enjoyed our clean rooms and strategic location. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. We look forward to welcoming you back on your next visit. Warm regards, Cyrila Bertania Sari General Manager

F***y

9.4

/10

Reviewed 6 week(s) ago

Room is clean but the noise from other rooms is heard while walking through the aisle but once in the room, the noise is not heard. The elevator to the parking is really slow, probably because offices are there too

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Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We truly appreciate you taking the time to share your experience. We’re glad to hear that you found our rooms clean and comfortable. On behalf of management, We apologize for the noise you experienced in the corridor, as well as the slow elevator access to the parking area. Your feedback is very valuable, and we are coordinating with the related departments to improve elevator flow and overall guest comfort. Thank you once again for your input. We hope to have the pleasure of welcoming you back with an even better experience. Warm regards, Cyrila Bertania Sari General Manager

Y***i

10.0

/10

Reviewed 6 week(s) ago

The room was very clean, spacious, and had a wide variety of breakfast options. Good job.

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Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. Our location near JIEXPO Kemayoran and our clean and fragrant interior are designed to provide the best possible experience for all our guests. Thank you also for the kind words from housekeeping, Ms. Chendee. Such positive feedback means a lot and it drives our team to continue to provide the best service. We look forward to welcoming you back soon. Sincerely, Cyrila Bertania Sari General Manager

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Fakhry A. A.

Business

10.0

/10

Reviewed 7 week(s) ago

Good food, friendly staff, clean room atmosphere.

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Accommodation's Reply

04 Nov 2025

Dear Mr. Fakhri, Thank you for choosing Aston Kemayoran City Hotel! We are delighted that you were satisfied with our food, our friendly service from our team, and our clean and comfortable atmosphere in our rooms. Your positive feedback is a driving force for us to continue to strive to provide the best service to all our guests. We look forward to welcoming you back on your next visit. Best regards, Sirila Bertania Sari, General Manager

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r***a

Business

10.0

/10

Reviewed 7 week(s) ago

The hotel is strategically located for business trips, just a short walk to the office. Breakfast is delicious, and the staff is friendly. The atmosphere is also comfortable 😁 The best

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Accommodation's Reply

30 Oct 2025

Dear Valued Guest, Thank you for choosing to stay at Aston Kemayoran City Hotel! We are delighted that you enjoyed your stay with us. With our great location, comfortable rooms and delicious breakfast, your positive feedback will be a driving force for us to continue to provide you with high quality service. We look forward to welcoming you back to Aston Kemayoran City Hotel! Thank you, General Manager Sirila Bertania Sally

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I***a

Staycation

10.0

/10

Reviewed 9 week(s) ago

The room was so spacious and clean. The hotel has so many various menu for breakfast, and all taste is good. My family really enjoyed the breakfast.

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Accommodation's Reply

21 Oct 2025

Dear Valued Guest, Thank you very much for choosing Aston Kemayoran City Hotel! We’re delighted to hear that you enjoyed your spacious and clean room, as well as the variety and taste of our breakfast. It’s wonderful to know your family had a pleasant dining experience with us. We truly appreciate your positive feedback and look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Cyrila Bertania Sari General Manager

Sonny S.

9.4

/10

Reviewed 10 week(s) ago

Good hotel but unfortunately my room air condition quite hot

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Accommodation's Reply

21 Oct 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! On behalf of management, Please accept our sincere apologies for the inconvenience caused by the air conditioning in your room. We understand how important comfort is during your stay, and we truly regret that we fell short of your expectations. Our engineering team has been informed and is taking immediate steps to inspect and improve the air conditioning performance to prevent similar issues in the future. We truly appreciate your understanding and hope to have the opportunity to welcome you back with a more comfortable experience. Warm regards, Cyrila Bertania Sari General Manager

Verified Traveler

Leisure

10.0

/10

Reviewed 10 week(s) ago

The location is close to JIEXPO. Perfect for those who want to watch concerts or other events without having to travel far.

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Accommodation's Reply

21 Oct 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to know that our convenient location near JIEXPO provides you with convenience, especially for attending concerts or other events. We look forward to welcoming you back to Aston Kemayoran City Hotel and providing you with a comfortable and enjoyable stay. Best regards, Sirila Bertania Sari General Manager

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E***n

Staycation

8.4

/10

Reviewed 12 week(s) ago

The hotel staff is very friendly, the service is good, the hotel is nice. I stayed in room 2325, but the room was not soundproof, aka it was very noisy all night long, the sound of vehicles was very loud so I couldn't sleep all night. Try to make the room soundproof so that guests can sleep comfortably.

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2 people find it helpful

Accommodation's Reply

06 Oct 2025

Dear Valued Guest, Thank you for choosing Aston Kemayoran City Hotel! On behalf of the management, we sincerely apologize for the inconvenience you experienced due to the noise from outside your room during your stay. We understand how important a quality restful sleep is for every guest. We have forwarded your feedback to the relevant team for further consideration and evaluation. We will conduct additional checks and consider soundproofing measures in the affected areas to ensure guest comfort in the future. We appreciate your appreciation of the friendliness of our staff and service. We hope to welcome you back for a more comfortable stay in the future. Best regards, Cyrila Bertania Sari, General Manager

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Airlangga S. K.

Staycation

10.0

/10

Reviewed 13 week(s) ago

The hotel staff are very friendly and provide the best service.

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Accommodation's Reply

24 Sep 2025

Dear Mr. Airlangga, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to learn that the friendliness and excellent service from our staff provided a pleasant experience for you. We look forward to welcoming you back for an even more memorable stay. Best regards, Cyrila Bertania Sari, General Manager

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Supriyanto

Business

9.4

/10

Reviewed 14 week(s) ago

Quiet, comfortable, with good and friendly service, and close to JIEXPO. Thank you.

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1 people find it helpful

Accommodation's Reply

15 Sep 2025

Dear Mr. Supriyanto, Thank you for choosing Aston Kemayoran City Hotel! We are delighted to hear that you felt at ease and comfortable during your stay, and were satisfied with the friendly service from our team. We are also delighted that our location close to JIEXPO provides additional convenience for you. We look forward to welcoming you back on your next visit. Best regards, Cyrila Bertania Sari, General Manager

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arzaf f. f.

10.0

/10

Reviewed 15 week(s) ago

Highly recommend for guests aiming for nearby activities.

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Accommodation's Reply

11 Sep 2025

Dear Mr Arzaf, Thank you for choosing ASTON Kemayoran City Hotel! We truly appreciate your recommendation and are delighted to know that our location suited your needs for nearby activities. Your feedback motivates us to continue providing the best experience for our valued guests. We look forward to welcoming you back soon. Warm regards, Cyrila Bertania Sari General Manager

Putra

6.3

/10

Reviewed 17 week(s) ago

This is my first time staying at an Aston Hotel, and it was very disappointing. 1. I asked for a prayer mat from Asr until Maghrib, and it was only delivered before Isha. And even then, I had to call several times. 2. The receptionist, especially the male, was unfriendly. 3. The AC wouldn't cool. Requests for a technician didn't come from check-in until the next day. Even then, we called in an angry tone before the technician arrived. 4. The alarm kept going off, disturbing and panicking guests. Then there was an announcement over the speaker, but the language used didn't say "Sorry for the inconvenience" or even just "Sorry." 5. The next day, there was another electrical problem. As usual, there was an announcement over the speaker, but there was no apology. 6. The room wasn't soundproof, so outside noise, vehicles, ambulances, etc., were very loud, disrupting my rest. Please train the Aston employees more to improve their service and improve the facilities.

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Accommodation's Reply

26 Aug 2025

Dear Mr. Putra, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience with us. On behalf of the management of Aston Kemayoran City Hotel, please allow us to extend our sincerest apologies for the inconvenience you experienced during your stay. We deeply regret the delay in handling your prayer mat request, the slow response from our technicians, and the unfriendly receptionist. We also apologize for any inconvenience caused by the non-cooling air conditioning, the alarm sound, the power outage, and the lack of apologies in any announcements we made. We also understand the inconvenience you experienced regarding the soundproofing in your room. Your feedback is very valuable to us. We have forwarded your comments to the relevant department for immediate improvement. We are also strengthening our training program for all staff to be more responsive, friendly, and communicative in serving guests. Regarding our facilities, our technical team will improve our maintenance procedures so that any issues can be handled more quickly and without disrupting guest comfort. Once again, we apologize for this unpleasant experience. We sincerely hope to welcome you back on your next visit with even better service and comfort, in line with Aston Kemayoran City Hotel standards. Warmest regards, Cyrila Bertania Sari, General Manager

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Jeinet C. Y.

Business

8.1

/10

Reviewed 19 week(s) ago

Everything was fine: the bed was comfortable, the room was clean, and check-in was easy... The only downside was that the room wasn't soundproof, and early in the morning (around 7 a.m.) it was already very noisy in the adjacent room. I thought someone was checking out, but the AC was being repaired nearby. I stayed here because it was close to an event I was organizing. I needed a good night's sleep, but the timing of the AC repairs disrupted my sleep until 10 a.m. What was even more unfortunate was that the room was empty. I thought it was already occupied and asked for the AC to be fixed. Hopefully, things will improve in the future. I have lots of events nearby.

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Accommodation's Reply

18 Aug 2025

Dear Jeinet, Thank you for choosing Aston Kemayoran City Hotel! Thank you for taking the time to share your experience staying at Aston Kemayoran City Hotel. We are pleased to know that you were comfortable with the bed, the cleanliness of the room, and the easy check-in process. However, on behalf of the management, we sincerely apologize for the inconvenience caused by the noise of the AC repairs in the morning. We understand that good quality sleep is very important, especially when you have activities and events that require peak condition. We regret that the timing of the work was not suitable and disturbed your rest. We will immediately follow up on this valuable feedback by improving internal coordination, especially in scheduling repair work to avoid disturbing guest comfort. We hope you will give us the opportunity to welcome you back with an even better experience on your next visit. Warmest Regards, Cyrila Bertania Sari. General Manager

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Ristia H.

10.0

/10

Reviewed 20 week(s) ago

3 days stay here was enjoyable

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1 people find it helpful

Accommodation's Reply

07 Aug 2025

Dear Ms. Ristia, Thank you for choosing Aston Kemayoran City Hotel! Thank you for sharing your pleasant experience during your 3-day stay. We are very happy to know that your stay went well and left a positive impression. Short but meaningful reviews like this mean a lot to us and motivate us to continue providing the best service to every guest. We look forward to your next visit for an equally pleasant experience. Best regards, Cyrila Bertania Sari, General Manager

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Nurul Q. R.

8.5

/10

Reviewed 20 week(s) ago

Clean, fragrant, and spacious, with easy access. Suitable for families.

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1 people find it helpful

Accommodation's Reply

31 Jul 2025

Dear Ms. Nurul, Thank you for choosing Aston Kemayoran City Hotel! Thank you very much for your positive review. We are very pleased to know that you felt comfortable with the cleanliness, aroma, and spaciousness of our rooms. Ease of access and comfort for families are indeed one of our top priorities at Aston Kemayoran City Hotel. We hope to welcome you and your family again in the future for an equally pleasant stay. Best regards, Cyrila Bertania Sari, General Manager

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