How many rooms are available at Episode Gading Serpong

Episode Gading Serpong has 320.

Are there any parking spots at Episode Gading Serpong ?

Yes: Yes, there are parking spots at Episode Gading Serpong

Is there a swimming pool at Episode Gading Serpong?

Yes, a swimming pool is available at Episode Gading Serpong.

Does Episode Gading Serpong offer early check in?

Yes, early check-in is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

Does Episode Gading Serpong offer late check out?

Yes, late check-out is available at Episode Gading Serpong, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Episode Gading Serpong?

Episode Gading Serpong is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Episode Gading Serpong

Name: Episode Gading Serpong
Address: Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810, Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Banten, 15810, Indonesia
Rating: 9.1

Hotels

Preferred Partner Plus

9.1

/10

Exceptional

1,583 reviews

What Guests Say About Their Stay

Staff Friendliness (286)

Bedroom (274)

Ambiance (268)

Bathroom (244)

Q***s

10.0

/ 10

The staff from the beginning until the end were friendly and very helpful, even the parking attendants were very helpful.

V***n

10.0

/ 10

The hotel was wonderful, staff was really amazing. Will come back for sure.

R***i

10.0

/ 10

From the moment you enter the hotel, you are greeted by friendly security, the check-in process is assisted, and the experience of staying here is very impressive... The best, yes.

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Verified Traveler

8.5

/ 10

The staff is friendly, the service is fast, and the place is just like the photos. It was a pleasant experience to be here.

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M***a

10.0

/ 10

My family and I stayed at Episode Hotel for the first time. I booked two rooms. The rooms were very spacious, my kids loved them, they said they felt spacious and luxurious, and they happened to stay in the family room. The service was friendly, clean, the food was varied and delicious, the room was peaceful, and I got almost everything I needed for my stay here. Hopefully, if you come here again in the future, it will still be like this. Best of luck to Episode Hotel Gading Serpong.👍🙏

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In the Area

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Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

Staying at Episode Gading Serpong is a good choice when you are visiting Gading Serpong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Episode Gading Serpong

Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810

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Episode Gading Serpong Rates per Night

Episode Gading Serpong room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Episode Gading Serpong hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Episode Gading Serpong Location & Address

Episode Gading Serpong is located at Jl. Gading Serpong Boulevard Barat Blok S 6 - 7 Gading Serpong, Tangerang, Banten, Gading Serpong, Tangerang, Banten, Indonesia, 15810. It's situated in the Tangerang area of Indonesia, known for its modern developments and convenient access to Jakarta. The hotel is approximately 25 km from the city center.

How to go to Episode Gading Serpong from Airport

Arriving at Soekarno-Hatta International Airport (CGK) and wondering about the best way to get to Episode Gading Serpong? Don't worry, there are several options available to suit your budget and time constraints. Here's a breakdown of how to make your hotel transfer as smooth as possible.

Taxi (Most Direct):
A taxi is the most straightforward option. You can find official taxi counters inside the airport. Make sure the driver uses the meter or agrees on a fixed price beforehand.
Ride Hailing (Convenient):
Ride hailing services are readily available at the airport. Simply book a ride through the app and meet your driver at the designated pick-up point.
Airport Bus (Most Affordable):
The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Tangerang and then take a local taxi or Ride Hailing to the hotel.
Private Airport Transfer (Pre-booked Comfort):
Pre-booking a private airport transfer ensures a hassle-free experience. Your driver will meet you at the arrival hall and take you directly to the hotel.

Tips:

For the most convenient route, consider Ride Hailing or a pre-booked private transfer, especially if you have a lot of luggage. If you're on a budget, the DAMRI bus is a good option, but be prepared for a longer journey.

Episode Gading Serpong Reviews & Summary

Want to know all about Episode Gading Serpong before you book? Hotel reviews offer valuable insights into what you can expect during your stay. From the comfortable rooms to the friendly service, guests consistently praise this hotel for its excellent value and convenient location.

Guests love the hotel's modern design, clean rooms, and the helpfulness of the staff. The hotel's standout feature is its rooftop pool, offering stunning views of the city. Many reviewers also appreciate the on-site restaurant and its delicious Indonesian cuisine.

"I had a fantastic stay at Episode Gading Serpong! The room was spacious and well-equipped, and the staff went above and beyond to make me feel welcome. The rooftop pool was a definite highlight. I would highly recommend this hotel to anyone visiting Tangerang."

Episode Gading Serpong Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Episode Gading Serpong offers a variety of categories of hotel rooms to suit different needs and budgets. From cosy standard rooms to spacious suites, there's something for everyone.

Standard Room:
A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
Deluxe Room:
A larger room with extra space to relax. Some Deluxe Rooms offer city views.
Executive Suite:
A spacious suite with a separate living area, ideal for families or business travellers.
Family Room:
Designed specifically for families, these rooms offer ample space and may include bunk beds for children.
Connecting Rooms:
Available upon request, connecting rooms are perfect for larger families or groups travelling together.

Please note that Episode Gading Serpong is not a pet-friendly hotel. Guests with service animals should contact the hotel directly to confirm arrangements.

Hotel Facilities in Episode Gading Serpong

Looking for a hotel with top-notch amenities? Episode Gading Serpong boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find everything you need right here.

Rooftop Swimming Pool:
Enjoy a refreshing dip in the rooftop pool with panoramic city views. Open daily from 7:00 AM to 9:00 PM.
Fitness Centre:
Stay in shape at the well-equipped fitness centre. Open 24 hours.
On-site Restaurant:
Indulge in delicious Indonesian and international cuisine at the hotel's restaurant.
Meeting Rooms:
Host your business meetings or events in the hotel's modern meeting rooms.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open on weekends and holidays.

Hotel Buffet or Restaurant/Cafe in Episode Gading Serpong

Craving a delicious meal without leaving the hotel? Episode Gading Serpong offers a fantastic hotel buffet and on-site restaurant to satisfy your culinary desires. From local Indonesian specialties to international favourites, there's something to please every palate.

The Restaurant:
Serves a wide variety of Indonesian and international dishes. Open for breakfast, lunch, and dinner.
Buffet Breakfast:
Enjoy a hearty buffet breakfast with a selection of hot and cold dishes. Price: Approximately SGD 25 per person.
Lobby Cafe:
Relax with a cup of coffee or tea and a light snack at the Lobby Cafe.

Don't miss the restaurant's signature dish, Nasi Goreng Episode, a flavorful fried rice dish with a unique blend of spices.

Episode Gading Serpong Airport pickups and How to Book

Need a convenient hotel to airport transfer? Episode Gading Serpong offers airport pick-up services to make your arrival and departure as smooth as possible. Forget the hassle of finding a taxi – simply book your airport transfer in advance.

To book an airport pick-up, contact the hotel directly at least 24 hours before your arrival. Provide your flight details and estimated arrival time. The hotel will arrange for a driver to meet you at the airport. Additional charges may apply.

Nearby MRT Station & Bus Stops

Exploring Tangerang is easy with convenient access to public transportation. Episode Gading Serpong is located near several MRT stations and bus stops, making it a breeze to get around the city.

Nearest Bus Stop:
Summarecon Mal Serpong Bus Stop (500 meters)
Nearest MRT Station:
Currently, there is no operational MRT station in Tangerang. The closest MRT access would be in Jakarta, requiring a connecting bus or train journey.

For bus travel, you can purchase a JakLingko card, which can be used on most public buses in the Greater Jakarta area. These cards are available at convenience stores and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for fun nearby activities for the whole family? Tangerang offers a variety of nearby places to go that are perfect for kids of all ages. From theme parks to water parks, there's plenty to keep everyone entertained.

Dunia Fantasi (Dufan):
A popular theme park with thrilling rides and attractions. (Approx. 40 km from hotel, Entry Price: SGD 35)
Waterbom Jakarta:
A water park with slides, pools, and other water-based activities. (Approx. 35 km from hotel, Entry Price: SGD 30)
Ocean Park BSD City:
An ocean-themed park with marine animal shows and exhibits. (Approx. 10 km from hotel, Entry Price: SGD 20)
Scientia Square Park (SQP):
A green space with playgrounds, gardens, and educational exhibits. (Approx. 5 km from hotel, Free entry)
Branchsto Equestrian Park:
Offers horse riding lessons and pony rides for children. (Approx. 8 km from hotel, Price varies depending on activity)

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Episode Gading Serpong (Tangerang)

Tangerang is a food lover's paradise, with a wide array of nearby dining options to suit every taste and budget. From trendy cafes to authentic local eateries, you'll find plenty of delicious food eatiries near me.

Cafes/Restaurants:

Starbucks:
A popular coffee chain serving a variety of coffee drinks, pastries, and sandwiches.
Pizza Hut:
A well-known pizza restaurant offering a range of pizzas, pasta dishes, and appetizers.
HokBen:
A Japanese fast-food chain serving bento boxes, ramen, and other Japanese dishes.

Local Street Food:

Nasi Goreng:
Indonesian fried rice with various toppings.
Satay:
Grilled meat skewers served with peanut sauce.
Gado-Gado:
Indonesian salad with peanut sauce dressing.
Soto Ayam:
Chicken soup with noodles and vegetables.
Ketoprak:
Tofu, vegetables, and rice noodles with peanut sauce.

Shopping places near Episode Gading Serpong (Tangerang)

Shopaholics rejoice! Tangerang offers a fantastic selection of nearby shopping destinations, from modern malls to traditional markets. Whether you're looking for high-end brands or local souvenirs, you'll find it all here.

Summarecon Mal Serpong:
A large shopping mall with a wide variety of stores, restaurants, and entertainment options.
Supermal Karawaci:
Another popular mall with a diverse range of shops and dining options.
TangCity Mall:
A modern shopping mall with a focus on fashion and lifestyle brands.

Other Places to Stay Near Episode Gading Serpong

If Episode Gading Serpong is fully booked or you're looking for alternative accommodations, Tangerang offers a variety of other hotels to suit different budgets and preferences. From luxury hotels to budget-friendly options, you'll find the perfect place to stay.

Luxury/5-Star Hotels Nearby:

The Ritz-Carlton Jakarta, Mega Kuningan:
Offers luxurious accommodations and exceptional service.
Hotel Mulia Senayan, Jakarta:
A grand hotel with a wide range of amenities and facilities.
Shangri-La Hotel, Jakarta:
A renowned hotel known for its elegant design and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Mercure Serpong Alam Sutera:
A modern hotel with comfortable rooms and a convenient location.
Swiss-Belhotel Serpong:
Offers stylish accommodations and a range of amenities.
Atria Hotel Gading Serpong:
A well-appointed hotel with a focus on comfort and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Serpong Tangerang:
A budget-friendly hotel with clean and comfortable rooms.
POP! Hotel BSD City Tangerang:
A colourful and modern hotel with a focus on value.
Fame Hotel Gading Serpong:
Offers affordable accommodations and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Episode Gading Serpong? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for your next trip to Tangerang. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka and enjoy exclusive discounts and promotions. Start planning your Tangerang adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby.

All facilities in Episode Gading Serpong

Swimming Pool

Fitness Center

Functional Hall

Common Space

Lobby

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Front desk
24-hour Receptionist
24-hour security
Late Check-out
Laundry service
Luggage storage
Multilingual staff

Public Facilities

Early check-in
Elevator
24-hour room service
Late check-out
Restaurant
Breakfast restaurant
Room service
Safety deposit box

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Shower
TV

General

AC
Ballroom
Banquet
Family room
Non-smoking room
Swimming pool
Smoking area

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Hair salon
Shops
Supermarket

Business Facilities

Business center
Business facilities
Conference room
Meeting facilities
Projector

Things to Do

Fitness center
Health club
Massage
Outdoor pool
Spa

Food and Drinks

Bar
Breakfast
Buffet breakfast

Transportation

Secure parking
Valet parking (surcharge)

Accessibilty

Accessible bathroom
Accessible parking

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Kids and Pets

CRIBS

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Episode Gading Serpong

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Reservation Voucher. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-2-2024 to 31-5-2025.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Episode Gading Serpong	320
Number of floors in Episode Gading Serpong	28
Another facilities in Episode Gading Serpong	Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Episode Gading Serpong

What are available facilities at Episode Gading Serpong?

There are top facilites at Episode Gading Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Episode Gading Serpong?

The standard check-in time at Episode Gading Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Episode Gading Serpong provide breakfast?

Yes, Episode Gading Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Episode Gading Serpong

Episode Gading Serpong has a 4.0-star rating.

How many floors does Episode Gading Serpong have?

Episode Gading Serpong has 28.

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More Reviews from Other Guests in Episode Gading Serpong

Overall Ratings & Reviews Episode Gading Serpong

Traveloka (1,549)

Other sources (34)

9.2

Exceptional

From 1,549 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.3

Meal

9.1

Location

9.3

Service and Facilites

9.3

People often mention about Episode Gading Serpong

All

Staff Friendliness (195)

Ambiance (182)

Bedroom (177)

Variety (161)

Taste (160)

Bathroom (156)

Room Space (150)

Accessibility (143)

Hotel Area (143)

Family Friendly (140)

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Traveler Reviews Episode Gading Serpong

Number of reviews per page

Customer reviews

Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

I will come back to stay at this hotel

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Accommodation's Reply

23 Nov 2025

Dear Valued Guest, Thank you for your positive review of our hotel. We are very pleased that you had a wonderful stay and we hope to welcome you back soon. Best regards, Muhammad Victor, General Manager

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S***y

10.0

/10

Reviewed 2 week(s) ago

Top.. My favorite place to stay when I'm in Jabodetabek..

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Accommodation's Reply

23 Nov 2025

Dear Ladies/Gentlemen, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Muhammad Victor Sin, General Manager

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P***i

9.7

/10

Reviewed 3 week(s) ago

very good kids friendly hotel

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Accommodation's Reply

18 Nov 2025

Dear Valued Guest, Thank you for your wonderful review of our hotel. We are very pleased that you enjoyed your stay and we hope to welcome you back again soon. Best regards, Muhammad Victor Berdoza General Manager

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K***h

Business

9.6

/10

Reviewed 3 week(s) ago

Hope the hotel can increase the standards of food. it used to be good!

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Accommodation's Reply

17 Nov 2025

Dear Valued Guest, Thank you for sharing your feedback and for staying with us at Episode Gading Serpong. We’re sorry to hear that our food didn’t meet your expectations this time. Your comments are extremely valuable, and we’ll be reviewing them with our culinary team to improve our standards. We hope to welcome you back soon for a much better experience. Sincerely, Muhamad Viktor A Sin General Manager

K***i

Transit

6.4

/10

Reviewed 3 week(s) ago

The hotel wasn’t cheap for 4 stars hotel in Gading serpong.. so i was expecting more.. at least standard. 1. The staff saw me with my luggage, even scan my bag but didnt pointed me where the hotel entrance is, instead just letting me walk around and figuring out the entrance by myself 2. Lift was very confusing, its like office, also had to take diff lift to breakfast resto and spa… which is very full and hard to catch since its the same lift for parking and maybe access to ballroom 3. They have 3 check in counter, but only 2 was opened, during busy hour had to wait just to check in 4. The kettle pot was dirtyyy, idk why the water turn into greenish gray color 🤮 good thing we saw it before we ingest it 5. The body wash pump… first pump and its broken alrdy 🙃 Im not coming back, sorry

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Accommodation's Reply

14 Nov 2025

Dear Value Guest, Thank you for taking the time to share your feedback. We sincerely apologize that your recent stay did not meet your expectations, and we truly appreciate the opportunity to improve. We are sorry to hear about the difficulties you experienced upon arrival. Our team should have been more proactive in assisting you, and we will reinforce our guest-assistance procedures to ensure this does not happen again. We also understand your frustration regarding the lift access to different hotel facilities. Your comments have been shared with our management team for further review so we can improve guidance and ensure smoother accessibility for our guests. Regarding your check-in experience, we apologize for the waiting time during busy hours. We will review our staffing schedule to ensure sufficient support at the reception. We are particularly concerned about the condition of the electric kettle and the soap pump in your room. This is not the standard we aim to uphold. Our housekeeping and engineering teams have been informed to conduct thorough inspections and take immediate corrective action. We regret that your stay left you disappointed, and we hope you will reconsider giving us another opportunity to provide the comfortable and seamless experience you deserve. Sincerely, Muhamad Viktor A Sin General Manager

S***i

Leisure

9.4

/10

Reviewed 3 week(s) ago

The breakfast is average The variety is less The taste is average too

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Accommodation's Reply

13 Nov 2025

Dear Valued Guest, Thank you for choosing Episod Gading Serpong and sharing your experience. We apologize if the variety and taste of the breakfast did not meet your expectations. This feedback is very valuable for us to improve our quality and menu in the future. We hope to welcome you back again with an even better experience. Best regards, Muhammad Victor Berdoza, General Manager

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L***o

6.0

/10

Reviewed 4 week(s) ago

The receptionist named Livia needs to be better educated. I ordered a junior suite, but couldn't check in before 2 PM (I arrived at 12:30 PM). I promised to let you know via WhatsApp when the room was ready, but I waited until the moss covered my stomach, but it wasn't there. I requested a high floor, but was given a low floor with the excuse that "Sir will arrive at 2:30 PM," even though I've been signing with that damn Livia since 12:30 PM. After finishing the administration with Livia, she couldn't even say "thank you." The receptionist is trash.

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Accommodation's Reply

14 Nov 2025

Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced during check-in and we sincerely appreciate you giving us the opportunity to improve our service. We apologize for the delay in preparing your room and the lack of follow-up information regarding room availability as promised. This is not the standard of service we strive to provide and we will review our team’s communication procedures to ensure accurate and timely information to all guests. We also apologize for the failure to accommodate your request for a higher floor and for the inconsistency regarding your arrival time. Your feedback on the service at the front desk is extremely important to us and will form part of our internal evaluation and training to ensure our team provides a friendly, professional and responsive service. We will immediately follow up with the relevant staff to avoid similar incidents in the future. We sincerely apologize that this experience did not meet your expectations and we hope that you will give us another opportunity to provide even better service. Sincerely, Muhammad Victor Berdoza, General Manager

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M***i

9.1

/10

Reviewed 4 week(s) ago

A good stay, with friendly and informative service and staff. The bedroom and bathroom were clean and comfortable. Breakfast was quite comprehensive and tasty. The only downside is that the family suite doesn't have a city view.

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Accommodation's Reply

13 Nov 2025

Dear Ladies/Gentlemen, Thank you for choosing Episod Gading Serpong and for taking the time to share your experience. We are delighted that you were impressed with our friendly staff, the comfort of our rooms and the variety of delicious breakfast options. We also appreciate your feedback regarding the view from our Family Suite. We will take this feedback into consideration when improving our facilities in the future, to make your next stay even more enjoyable. We look forward to welcoming you back to Episod Gading Serpong again! Best regards, Muhammad Victor Berdoza, General Manager

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C***a

Business

10.0

/10

Reviewed 4 week(s) ago

Good stay, friendly staff, clean room, many food nearby

1 people find it helpful

Accommodation's Reply

13 Nov 2025

Dear Mr/s, Thank you for staying with us at Episode Gading Serpong and for sharing your kind feedback! We’re delighted to hear that you enjoyed your stay, appreciated our friendly staff, clean rooms, and the convenient location with many food options nearby. We look forward to welcoming you back for another pleasant stay soon! Warm regards, Muhamad Viktor A Sin General Manager

trie a. k. i.

9.7

/10

Reviewed 4 week(s) ago

I stayed in a family suite. Overall, I was satisfied with the room, amenities, cleanliness, and friendly staff. The only downside was that the door wouldn't lock (it was broken). Good!!! I also attended a Halloween event. What I found less than satisfactory was the limited buffet menu, which matched the theme. Drinks were limited to three flavors (water, infused water, and tea).

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Accommodation's Reply

06 Nov 2025

Dear Trie A, Thank you for choosing Episod Gading Serpong and for taking the time to share your experience. We are delighted to hear that you were satisfied with our Family Suite, our facilities, our cleanliness, and our team’s friendliness. We apologize for the inconvenience you experienced regarding the room door not being able to lock. We have forwarded this feedback to our technical team for immediate repair. Regarding our Halloween event and buffet menu, we highly appreciate your feedback. This will be taken into consideration to improve the quality and variety of food at our next event, so that our guests have an even more enjoyable experience. Thank you once again for your review and trust in Episod Gading Serpong. We look forward to welcoming you back in the future for an even better experience. Sincerely, Muhammad Victor Berdoza, General Manager

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H***n

Staycation

10.0

/10

Reviewed 4 week(s) ago

I once stayed here on takbiran night, honestly I liked it because it was soundproof, I can't sleep if it's noisy, at most the sound of motorbikes or cars can be heard a little but not too loud, the staff are friendly, I asked them to help me with my luggage, the food is ok, but not all of it is delicious, the swimming pool is small for a big hotel.

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2 people find it helpful

Accommodation's Reply

13 Nov 2025

Dear Ladies/Gentlemen, Thank you for sharing your experience at Episod Gading Serpong! We are very glad that you were satisfied with our soundproofed rooms and the friendly service from our staff. We also highly appreciate your comments on the variety of food and the size of the swimming pool. We will take this into consideration in order to improve our services and facilities to make your next stay even more enjoyable. We look forward to welcoming you back to Episod Gading Serpong! Best regards, Muhammad Victor Berdoza, General Manager

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Verified Traveler

Leisure

9.7

/10

Reviewed 5 week(s) ago

The staff is friendly and the restaurant is quite good.

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1 people find it helpful

Accommodation's Reply

03 Nov 2025

Dear Valued Guest, Thank you for your wonderful review of our hotel. We are glad you enjoyed your stay and hope to welcome you back soon. Best regards, Muhammad Victor Sin, General Manager

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Yudi H.

9.0

/10

Reviewed 5 week(s) ago

The make-up room wasn't done, even though we were told...

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Accommodation's Reply

03 Nov 2025

Dear Mr. UD H, Thank you for sharing your experience during your stay at Episod Gading Serpong. We apologize for the inconvenience caused by the incomplete service, even though we had informed you in advance. This does not reflect the standard of service that we strive to provide to our guests. Your feedback is highly valuable in our assessment and to ensure that the same situation does not happen again in the future, we sincerely hope to welcome you back and provide you with an even better guest experience. Sincerely, Muhammad Victor Berdoza, General Manager

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Verified Traveler

10.0

/10

Reviewed 7 week(s) ago

Always pleasant staying here.

Find this review helpful?

Accommodation's Reply

17 Oct 2025

Dear Mr/s, Thank you for your continued trust in Episode Gading Serpong! We're delighted to hear that staying with us is always a pleasant experience. Looking forward to welcoming you back again soon! Sincerely, Muhamad Viktor A Sin General Manager

Iwan S.

Staycation

10.0

/10

Reviewed 7 week(s) ago

The hotel is very good for staying with family.. just the TV please upgrade to a new one😀

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Accommodation's Reply

17 Oct 2025

Dear Mr. Ivan, Thank you very much for your positive review! We are very glad that you and your family enjoyed your stay at Episod Gading Serpong. Regarding your comments regarding the TV, we will pass them on to the relevant team for future improvements. We look forward to welcoming you and your family back again soon! Best regards, Muhammad Victor Berdoza, General Manager

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D***y

Business

9.7

/10

Reviewed 7 week(s) ago

Good facilities and good location, only the variety of food needs to be increased.

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Accommodation's Reply

17 Oct 2025

Dear Ladies/Gentlemen, Thank you for your review and for taking the time to write a review! We are delighted that you enjoyed our facilities and location. Your comments on the variety of food are highly appreciated and we will take them into consideration to further improve our service quality in the future. We look forward to welcoming you back to Episod Gading Serpong! Best regards, Muhammad Victor Berdoza, General Manager

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Verified Traveler

10.0

/10

Reviewed 7 week(s) ago

Room is clean and tidy. Love staying here with good food. However, the shampoo has a bad smell and the bottle is broken. Other than that, all is good.

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Accommodation's Reply

17 Oct 2025

Dear Mr/s, Thank you for taking the time to share your feedback! We're so glad to hear that you enjoyed the cleanliness of the room and the food. We sincerely apologize for the issue with the shampoo bottle and its smell. We'll make sure to address this immediately to ensure a better experience for future guests. We truly appreciate your understanding, and we hope to welcome you back soon for another great stay! Sincerely, Muhamad Viktor A Sin General Manager

H***o

Transit

9.3

/10

Reviewed 8 week(s) ago

If you stay here, don't choose room number 5, because there is a pillar in the room, so the room feels narrower.

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Accommodation's Reply

19 Oct 2025

Dear Valued Guest, Thank you for sharing your experience at Episod Gading Serpong. We apologize for the inconvenience regarding the room layout. Your feedback is highly appreciated and we will use it to improve the comfort of our guests in the future. We encourage you to specify your preferred room type during your next booking so that we can help you find the room that best suits your needs. We look forward to welcoming you back with an even better experience. Best regards, Muhammad Victor Berdoza General Manager

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L***r

Leisure

9.4

/10

Reviewed 9 week(s) ago

Friendly staff, responsive check in, very comfortable sleep...

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1 people find it helpful

Accommodation's Reply

09 Oct 2025

Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager

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R***i

Staycation

10.0

/10

Reviewed 9 week(s) ago

From the moment you enter the hotel, you are greeted by friendly security, the check-in process is assisted, and the experience of staying here is very impressive... The best, yes.

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2 people find it helpful

Accommodation's Reply

09 Oct 2025

Dear Sir/Madam, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Muhamad Viktor a sin. General Manager

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