Fairmont Jakarta

8.9
/10
Very Good
1,513 reviews

What Guests Say About Their Stay

Bedroom (60)
Staff Friendliness (56)
Hotel Area (55)
Bathroom (52)
Yultrianty D. P.
10.0
/ 10
I have a very pleasant staycation at Fairmont Hotel. Thank you for giving me and my family the best experience to stay, friendly staff, great breakfast, and also for the best view from our room. Thank you so much and willing to stay again at Fairmont soon.
D***n
10.0
/ 10
We had an awesome stay! Lovely hotel! Perfect location! Clean and the staffs are super professional and kind
C***a
10.0
/ 10
A memorable stay. Definitely would go back and spend longer time in Fairmont Jakarta.
T***a
9.4
/ 10
I stayed at this hotel during a recent concert trip and had a truly memorable experience. Upon check-in, I was pleasantly surprised to receive a room upgrade, which made my stay even more special. A special shoutout to Mas Dicky, who went above and beyond to make sure everything was perfect. Overall, I couldn't have asked for a better place to stay for the concert. Highly recommend for anyone attending events in the area!
Daniel R. K.
10.0
/ 10
Fully satisfied staying at Fairmont Hotel Jakarta. Top notch services and facilities!
In the Area
See Map
Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Fairmont Jakarta is a good choice when you are visiting Senayan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Fairmont Jakarta

Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
Discover More Places
Others Fairmont Jakarta
Others 2 Fairmont Jakarta

Discover More About Fairmont Jakarta

Fairmont Jakarta Rates per Night

Looking for the best Fairmont Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Fairmont Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Fairmont Jakarta Location & Address

Fairmont Jakarta is located at Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270. It's situated in the Jakarta Selatan area of Indonesia, known for its upscale shopping and dining. The hotel is approximately 7 km from the city center.

How to go to Fairmont Jakarta from Airport

Need to know the best way to get to Fairmont Jakarta from Soekarno-Hatta International Airport (CGK)? Don't worry, we've got you covered! Here are a few options for your hotel transfer from the airport to hotel.
  • Taxi (most direct):

    A taxi is the most straightforward option. You can easily find a taxi at the airport's designated taxi stands. The journey to Fairmont Jakarta typically takes around 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride Hailing services are readily available at the airport. Simply book a ride through the app, and your driver will meet you at the designated pick-up point. This is a convenient and often cost-effective option.
  • Airport Train (partially affordable):

    Take the Airport Train to Sudirman Baru Station, then continue with a taxi or Ride Hailing to Fairmont Jakarta. This option can be faster than a taxi during peak hours, but requires a transfer.
  • Airport Bus (most affordable):

    Several bus lines connect the airport to different parts of Jakarta. Check for a bus that stops near Fairmont Jakarta and then take a short taxi or Ride Hailing ride to the hotel. This is the most budget-friendly option, but it can be time-consuming.

Tips:

For the most convenient route, especially if you have a lot of luggage, a Ride Hailing service is recommended. It offers a door-to-door service and can be booked in advance.

Fairmont Jakarta Reviews & Summary

Want to know what other guests think about Fairmont Jakarta? Hotel reviews can give you a great insight into what to expect during your stay. This hotel consistently receives high praise for its exceptional service and luxurious amenities. Guests particularly love the hotel's spacious and well-appointed rooms, the stunning views of the Jakarta skyline, and the delicious dining options. The attentive staff and impeccable cleanliness are also frequently mentioned. A standout feature is the Willow Stream Spa, offering a range of rejuvenating treatments. Here's a snippet from a recent review: "Absolutely loved my stay at Fairmont Jakarta! The staff were incredibly friendly and helpful, the room was beautiful, and the breakfast buffet was amazing. I highly recommend this hotel!"

Fairmont Jakarta Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Fairmont Jakarta offers a variety of categories of hotel rooms to suit every traveller's needs. From luxurious suites to comfortable guest rooms, there's something for everyone.
  • Fairmont Room:

    These stylish rooms offer city views, a spacious layout, and a luxurious bathroom with a bathtub and bidet. Non-smoking options are available.
  • Deluxe Room:

    Enjoy enhanced city views and additional space in these well-appointed rooms. Bathrooms feature both a bathtub and a separate shower. Non-smoking.
  • Fairmont Gold Room:

    Experience exclusive benefits, including access to the Fairmont Gold Lounge, complimentary breakfast, and evening canapés. City views, bathtub, and bidet included. Non-smoking.
  • Suites:

    Indulge in the ultimate luxury with a spacious suite, featuring a separate living area, bedroom, and a lavish bathroom. Some suites offer panoramic city views. Bathtub and bidet included. Non-smoking.
  • Presidential Suite:

    The epitome of luxury, this suite boasts multiple bedrooms, a private dining area, a fully equipped kitchen, and breathtaking views. Bathtub and bidet included. Non-smoking.
Fairmont Jakarta is

not

a pet-friendly hotel.

Hotel Facilities in Fairmont Jakarta

Looking for a hotel with top-notch amenities? Fairmont Jakarta boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find everything you need right here.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, open from 6:00 AM to 8:00 PM daily.
  • Fitness Centre:

    Stay in shape at the fully equipped fitness centre, open 24 hours a day.
  • Willow Stream Spa:

    Indulge in a relaxing massage or treatment at the spa. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Business Centre:

    Stay connected and productive at the business centre, offering printing, faxing, and other services.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a variety of activities and games. Open from 9:00 AM to 6:00 PM.
  • Restaurants and Bars:

    Enjoy a diverse culinary experience at the hotel's various restaurants and bars.
  • Concierge Service:

    The concierge team is available 24/7 to assist with any requests, from booking tours to arranging transportation.

Hotel Buffet or Restaurant/Cafe in Fairmont Jakarta

Craving a delicious meal or a quick bite? Fairmont Jakarta offers a variety of hotel restaurants and cafes to satisfy your appetite. From international cuisine to local delicacies, there's something for everyone.
  • Spectrum:

    This all-day dining restaurant offers a lavish buffet breakfast, lunch, and dinner, featuring a wide selection of international dishes. Buffet prices start from SGD 60 per person. Open from 6:00 AM to 10:00 PM.
  • 1945 Restaurant:

    Indulge in authentic Indonesian cuisine at this elegant restaurant. Signature dishes include Nasi Goreng and Sate Ayam. Open for lunch and dinner.
  • Sapori Deli:

    Enjoy freshly baked pastries, sandwiches, and coffee at this cozy cafe. Open from 7:00 AM to 8:00 PM.
  • Motion Blue Jakarta:

    A sophisticated jazz bar offering live music, cocktails, and light bites. Open from 6:00 PM to 2:00 AM.

Fairmont Jakarta Airport pickups and How to Book

Looking for a hassle-free hotel to airport transfer? Fairmont Jakarta offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. To book an airport pick-up, simply contact the hotel's concierge service at least 24 hours in advance. You'll need to provide your flight details, including your arrival time and flight number. The concierge will then arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Want to explore Jakarta using public transport? Fairmont Jakarta is conveniently located near several MRT nearby stations and bus stops nearby.
  • MRT Istora Mandiri Station:

    Located approximately 1 km from the hotel.
  • MRT Senayan Station:

    Located approximately 1.5 km from the hotel.
  • Bus Stop Gelora Bung Karno 1:

    Located approximately 500 meters from the hotel.
  • Bus Stop Senayan JCC:

    Located approximately 700 meters from the hotel.
To use the MRT and buses, you'll need a JakLingko card, which can be purchased at most MRT stations and bus terminals. You can also use electronic money cards from major banks.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Jakarta Selatan offers a variety of nearby places to go that are perfect for kids and adults alike. Here are a few suggestions for nearby sightseeing places:
  • KidZania Jakarta:

    An interactive city where kids can role-play different professions. Located in Pacific Place Mall, about 1 km from the hotel. Entry price: SGD 25 per child.
  • Ragunan Zoo:

    Home to a wide variety of animals from around the world. Located about 15 km from the hotel. Entry price: SGD 3 per person.
  • Taman Mini Indonesia Indah (TMII):

    A cultural park showcasing the diversity of Indonesia's provinces. Located about 20 km from the hotel. Entry price: SGD 2 per person.
  • Museum Layang-Layang (Kite Museum):

    A unique museum dedicated to kites from all over Indonesia and the world. Located about 8 km from the hotel. Entry price: SGD 2 per person.
  • Dunia Fantasi (Dufan):

    An amusement park with thrilling rides and attractions. Located in Ancol Dreamland, about 25 km from the hotel. Entry price: SGD 30 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Fairmont Jakarta (Jakarta Selatan)

Craving some delicious nearby dining options? Jakarta Selatan is a food lover's paradise, with a wide variety of local food and international cuisine to choose from. Here are a few recommendations for food eatiries near me:

Cafes/Restaurants:

  • Common Grounds:

    A popular cafe serving specialty coffee and delicious brunch dishes.
  • Union Brasserie, Bakery & Bar:

    A stylish restaurant offering a mix of Western and Asian cuisine.
  • Paul Bakery:

    A French bakery serving freshly baked bread, pastries, and sandwiches.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a classic Indonesian dish.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Gado-Gado:

    A vegetable salad with peanut sauce dressing.
  • Ketoprak:

    A vegetarian dish made with tofu, rice noodles, and peanut sauce.
  • Martabak:

    A sweet or savory pancake, often filled with chocolate, cheese, or meat.

Shopping places near Fairmont Jakarta (Jakarta Selatan)

Need some retail therapy? Jakarta Selatan is home to a variety of shops near me, from upscale malls to local markets. Here are a few nearby shopping destinations:
  • Plaza Senayan:

    A luxury mall featuring high-end brands and department stores.
  • Senayan City:

    A modern mall with a wide selection of shops, restaurants, and entertainment options.
  • Pacific Place:

    An upscale mall with designer boutiques and a department store.

Other Places to Stay Near Fairmont Jakarta

Looking for alternative accommodations? Jakarta Selatan offers a variety of hotels to suit every budget and preference. Here are a few options:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    A luxurious hotel offering exceptional service and amenities.
  • JW Marriott Hotel Jakarta:

    A stylish hotel with a range of dining options and a rooftop pool.
  • The Langham, Jakarta:

    A sophisticated hotel with elegant rooms and a Michelin-starred restaurant.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Hotel Gran Mahakam:

    A classic hotel with a central location and comfortable rooms.
  • Wyndham Casablanca Jakarta:

    A modern hotel with a range of facilities, including a swimming pool and fitness centre.
  • DoubleTree by Hilton Jakarta - Diponegoro:

    A stylish hotel with a convenient location and excellent service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Amaris Hotel Panglima Polim 2:

    A budget-friendly hotel with clean and comfortable rooms.
  • Pop! Hotel Tebet Jakarta:

    A modern and affordable hotel with a convenient location.
  • Ibis Budget Jakarta Menteng:

    A simple and practical hotel with essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Jakarta? Finding the perfect hotel availability is crucial for a smooth and enjoyable experience. Fairmont Jakarta offers a luxurious stay with excellent amenities and a convenient location. Don't wait, make your hotel reservations today! Book your stay through Traveloka for the best deals and a hassle-free booking experience. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Fairmont Jakarta

Others Fairmont Jakarta
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Parking with surcharge
  • Bus/truck parking

General

  • Swimming pool

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in Fairmont Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Fairmont Jakarta
32
Another facilities in Fairmont Jakarta
Concierge, Express check-out, 24-hour Receptionist, Outdoor pool, Children play area

Frequently asked question in Fairmont Jakarta

Is Fairmont Jakarta parking free for hotel guests, and do you offer valet parking services?
Parking at Fairmont Jakarta is not complimentary for hotel guests. We do, however, offer valet parking services for your convenience. For details on valet parking fees and availability, please contact the hotel directly upon arrival or inquire when making your reservation. We hope this clarifies our hotel parking options.
Does Fairmont Jakarta offer hotel smoking rooms or designated smoking areas for guests?
Fairmont Jakarta's policy regarding smoking is best confirmed directly with the hotel. While some hotels offer designated smoking areas or hotel smoking rooms, it's advisable to contact them beforehand to avoid disappointment. Their official website or a phone call will provide the most up-to-date and accurate information on their smoking policy.
Does Fairmont Jakarta offer free hotel Wi-Fi for guests during their stay?
Yes, Fairmont Jakarta provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Fairmont Jakarta? What are the top visitor attractions near the hotel?
The nearest MRT station and bus stops are a short taxi ride from Fairmont Jakarta; precise locations depend on your specific needs, but readily available apps can help you find the closest "bus stops nearby" or "mrt near me". For visitor attractions, the National Museum of Indonesia and the Jakarta Cathedral are within easy reach, offering a blend of history and culture. Plenty of other "things to do nearby" are easily accessible.
Is Fairmont Jakarta a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the specific pet policies of individual hotels like the Fairmont Jakarta. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
See All

More Reviews from Other Guests in Fairmont Jakarta

Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,226)
Other sources (287)
8.9
Very Good
From 1,226 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.0

People often mention about Fairmont Jakarta
All
Staff Friendliness (34)
Bedroom (31)
Surroundings (28)
Ambiance (28)
Family Friendly (27)
Bathroom (26)
Hotel Area (26)
Taste (26)
Accessibility (25)
Distance to City Center (24)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Fairmont Jakarta

Number of reviews per page
20
40
Customer reviews
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff was very helpful, friendly, and efficient. The rooms and facilities were excellent. There was in-room dining and a safety deposit box.
Translated by Google Icon
See original
Find this review helpful?
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
We love staying here. Very close to two big shopping malls, Plaza Senayan and Senayan City also close to GBK, so in the morning or evening we can go there, walking distance, to do our workout
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Staff very friendly. Little bit a lack of amenities
1 people find it helpful
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Never failed selama bbrp kali stay di Fairmont. keep the good work team!
Find this review helpful?
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 8 week(s) ago
Stayed here twice, hoping it would get better, but so far there’s no improvement in the service staff. The only advantage is the location
Find this review helpful?
Yultrianty D. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I have a very pleasant staycation at Fairmont Hotel. Thank you for giving me and my family the best experience to stay, friendly staff, great breakfast, and also for the best view from our room. Thank you so much and willing to stay again at Fairmont soon.
Find this review helpful?
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
We had an awesome stay! Lovely hotel! Perfect location! Clean and the staffs are super professional and kind
Find this review helpful?
H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 10 week(s) ago
The air quality in the bedroom was poor, which could be particularly noticeable for people sensitive to dust or with allergies. Possible sources included the bed, curtains and aircon. In addition, the pillows were already worn out and lacked proper support.
Find this review helpful?
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
A memorable stay. Definitely would go back and spend longer time in Fairmont Jakarta.
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, We’re delighted to hear your stay was a memorable one. Thank you for choosing Fairmont Jakarta, and we truly look forward to welcoming you back for a longer visit soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Fredy W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I like overall of the Hotel Environment, the hospitality, the foods and the rooms
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Fredy W, Thank you for your kind words. We’re delighted you enjoyed the hotel’s environment, hospitality, food, and rooms. We look forward to welcoming you back for another pleasant stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The hotel is recommended, but the mattress and pillows are not very comfortable for a hotel like the Fairmont.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for recommending our hotel and for sharing your feedback. We’re truly sorry to hear that the bed and pillows did not meet your expectations. Your comfort is very important to us, and we will share your comments with the team for improvement. We hope to have the pleasure of welcoming you back and providing you with a more comfortable experience in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
I stayed at this hotel during a recent concert trip and had a truly memorable experience. Upon check-in, I was pleasantly surprised to receive a room upgrade, which made my stay even more special. A special shoutout to Mas Dicky, who went above and beyond to make sure everything was perfect. Overall, I couldn't have asked for a better place to stay for the concert. Highly recommend for anyone attending events in the area!
Read More
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for choosing Fairmont Jakarta for your concert trip and for sharing such wonderful feedback. We’re delighted to know that your stay was made even more memorable with the room upgrade and that Dicky’s service stood out during your visit. We truly appreciate your recommendation and look forward to welcoming you back for more memorable stays in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
LordRyo L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
The room is huge and clean. Wonderful place to stay.
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear LordRyo L., Dear Valued Guest, Thank you for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed the spaciousness and cleanliness of your room. It’s always our goal to provide a comfortable and memorable stay, and we’re glad to know we delivered that for you. We look forward to welcoming you back to Fairmont Jakarta for another wonderful stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 21 week(s) ago
My first experience staying here, all the way from the other side of the island, I deliberately wanted to watch the national team at GBK because the distance is very close to GBK, unfortunately when I went out and entered the hotel, I was suspected of not being a hotel guest by several security guards, I understand for the sake of hotel security and guest comfort, but I am also a guest staying at this hotel, I felt uncomfortable as if I was being interrogated by one of the security guards until I was asked who I was waiting for, where I wanted to go, what room number I was staying in, even though I had just gotten off the hotel elevator, and the room was being cleaned, only because I was standing in the lobby and couldn't sit because the hotel lobby was so full, then when I asked the luggage storage, the officer at that time did not see me, kept his head down and answered casually, in my opinion it was very impolite, I have stayed at 5 star hotels several times, this is the first time I have felt the service was not pleasant at this Fairmont Hotel
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for sharing your experience during your stay at Fairmont Jakarta. First of all, we sincerely apologize for the inconvenience experienced, especially regarding the interaction with the security team and the service from our staff in the lobby area. We greatly appreciate your arrival who has traveled a long way to support the National Team and choosing Fairmont Jakarta as a place to stay because of its location close to GBK. Regarding the situation in the lobby area and the approach of the security officers, we understand how it can make you feel uncomfortable. We will review our procedures so that the balance between security and hospitality is maintained properly, especially in welcoming guests who are staying. Likewise with the service from the luggage storage officers, your input is a serious concern for us for future improvements. Once again, we apologize for this less than impressive experience. Your review means a lot to us to continue to improve the quality of service for the comfort of all guests. We hope to welcome you back on another occasion with a much better experience. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta
Translated by Google Icon
See original
Daniel R. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Fully satisfied staying at Fairmont Hotel Jakarta. Top notch services and facilities!
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Daniel R. K., Dear Valued Guest, Thank you very much for your wonderful feedback! We are truly delighted to know that you were fully satisfied with your stay at Fairmont Jakarta. Your kind words about our top-notch service and facilities mean a lot to us and will surely motivate the team to continue delivering exceptional experiences. We look forward to welcoming you back again soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***D
icon-origin-TRAVELOKA
6.8
/10
Reviewed 22 week(s) ago
Overall Ok, it's just that when we were about to enter from the parking lot or from the lobby when we entered and exited the hotel, we were asked too much in detail by the hotel staff and security guards, even though we already knew that we were guests, we had a room key and were staying for 2 nights, until we were asked how many people were staying, etc., the hotel staff and security guards made us guests feel uncomfortable, if we had shown them the room key, there would be a room number on the key, etc., they would have known that we were guests, but the hotel staff and security guards did not respect us as guests when we entered and exited, we were asked for quite a long time and checked our belongings for quite a long time and in too much detail, even though we had shown them the room key and there was a room number on the key, even though we were staying in the Fairmont Gold 2Bedroom Signature Suite for 2 nights, the hospitality was very lacking
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for taking the time to share your experience during your stay at Fairmont Jakarta. We sincerely apologize for the inconvenience you experienced, especially regarding your experience when entering and exiting the hotel and interactions with our security team and staff. We understand how you feel when you have shown your room key but are still asked questions that you feel are excessive. Our goal is to ensure the safety and comfort of all our guests, but we also recognize the importance of maintaining friendliness and respect in every interaction. Your feedback is very valuable and we will immediately follow up with the relevant team to prevent similar incidents from happening again in the future. We apologize if this experience did not meet your expectations. We hope that we will be given the opportunity to welcome you back and provide a better and more memorable experience in the future. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta
Translated by Google Icon
See original
H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
So closed to Mall, Stadion GBK and many place
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed our strategic location, with easy access to the nearby shopping mall, Gelora Bung Karno Stadium, and many key destinations around the city. It’s always our pleasure to provide a convenient and comfortable stay for our guests. We look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
I used to have a meeting here..at that time the food choices in the restaurant were interesting because they were many and delicious.. Finally now decided to staycation with family.. Really fun.. The kids are also happy.. The room is quite spacious.. The pool is kids friendly from end to end, an average of 1.2 meters.. There is a small children's pool, there is a jacuzzi/hot water pool.. Breakfast in the restaurant has not changed, the taste of the food is still delicious, there are many choices.. The staff are friendly, helpful too.. Cleanliness is not in doubt.. Close to everywhere Want to go to GBK, Plasa Senayan, Senayan City, just walk. Will come here again..
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for sharing your wonderful experience. We’re delighted to hear that your staycation with your family was enjoyable, from the spacious rooms and kids-friendly pool to the delicious breakfast and helpful, friendly staff. It’s great to know you appreciated our convenient location near GBK, Plaza Senayan, and Senayan City. We truly look forward to welcoming you and your family back to Fairmont Jakarta for another memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Easy access to plaza senayan.
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for your feedback. We’re glad you enjoyed the easy access to Plaza Senayan from Fairmont Jakarta and look forward to welcoming you back soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Stayed here to watch Jhope, because it's close to GBK.. staff, food facilities, etc. are the best🥰
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed your stay at Fairmont Jakarta for the J-Hope concert and that our staff, facilities, and dining made your experience memorable. We look forward to welcoming you back for another fantastic stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Fairmont Jakarta

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,226)
Other sources (287)
8.9
Very Good
From 1,226 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.0

People often mention about Fairmont Jakarta
All
Staff Friendliness (34)
Bedroom (31)
Surroundings (28)
Ambiance (28)
Family Friendly (27)
Bathroom (26)
Hotel Area (26)
Taste (26)
Accessibility (25)
Distance to City Center (24)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Fairmont Jakarta

Number of reviews per page
20
40
Customer reviews
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff was very helpful, friendly, and efficient. The rooms and facilities were excellent. There was in-room dining and a safety deposit box.
Translated by Google Icon
See original
Find this review helpful?
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
We love staying here. Very close to two big shopping malls, Plaza Senayan and Senayan City also close to GBK, so in the morning or evening we can go there, walking distance, to do our workout
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Staff very friendly. Little bit a lack of amenities
1 people find it helpful
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Never failed selama bbrp kali stay di Fairmont. keep the good work team!
Find this review helpful?
K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 8 week(s) ago
Stayed here twice, hoping it would get better, but so far there’s no improvement in the service staff. The only advantage is the location
Find this review helpful?
Yultrianty D. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
I have a very pleasant staycation at Fairmont Hotel. Thank you for giving me and my family the best experience to stay, friendly staff, great breakfast, and also for the best view from our room. Thank you so much and willing to stay again at Fairmont soon.
Find this review helpful?
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
We had an awesome stay! Lovely hotel! Perfect location! Clean and the staffs are super professional and kind
Find this review helpful?
H***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 10 week(s) ago
The air quality in the bedroom was poor, which could be particularly noticeable for people sensitive to dust or with allergies. Possible sources included the bed, curtains and aircon. In addition, the pillows were already worn out and lacked proper support.
Find this review helpful?
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
A memorable stay. Definitely would go back and spend longer time in Fairmont Jakarta.
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, We’re delighted to hear your stay was a memorable one. Thank you for choosing Fairmont Jakarta, and we truly look forward to welcoming you back for a longer visit soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Fredy W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
I like overall of the Hotel Environment, the hospitality, the foods and the rooms
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Fredy W, Thank you for your kind words. We’re delighted you enjoyed the hotel’s environment, hospitality, food, and rooms. We look forward to welcoming you back for another pleasant stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The hotel is recommended, but the mattress and pillows are not very comfortable for a hotel like the Fairmont.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for recommending our hotel and for sharing your feedback. We’re truly sorry to hear that the bed and pillows did not meet your expectations. Your comfort is very important to us, and we will share your comments with the team for improvement. We hope to have the pleasure of welcoming you back and providing you with a more comfortable experience in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
I stayed at this hotel during a recent concert trip and had a truly memorable experience. Upon check-in, I was pleasantly surprised to receive a room upgrade, which made my stay even more special. A special shoutout to Mas Dicky, who went above and beyond to make sure everything was perfect. Overall, I couldn't have asked for a better place to stay for the concert. Highly recommend for anyone attending events in the area!
Read More
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for choosing Fairmont Jakarta for your concert trip and for sharing such wonderful feedback. We’re delighted to know that your stay was made even more memorable with the room upgrade and that Dicky’s service stood out during your visit. We truly appreciate your recommendation and look forward to welcoming you back for more memorable stays in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
LordRyo L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 21 week(s) ago
The room is huge and clean. Wonderful place to stay.
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear LordRyo L., Dear Valued Guest, Thank you for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed the spaciousness and cleanliness of your room. It’s always our goal to provide a comfortable and memorable stay, and we’re glad to know we delivered that for you. We look forward to welcoming you back to Fairmont Jakarta for another wonderful stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 21 week(s) ago
My first experience staying here, all the way from the other side of the island, I deliberately wanted to watch the national team at GBK because the distance is very close to GBK, unfortunately when I went out and entered the hotel, I was suspected of not being a hotel guest by several security guards, I understand for the sake of hotel security and guest comfort, but I am also a guest staying at this hotel, I felt uncomfortable as if I was being interrogated by one of the security guards until I was asked who I was waiting for, where I wanted to go, what room number I was staying in, even though I had just gotten off the hotel elevator, and the room was being cleaned, only because I was standing in the lobby and couldn't sit because the hotel lobby was so full, then when I asked the luggage storage, the officer at that time did not see me, kept his head down and answered casually, in my opinion it was very impolite, I have stayed at 5 star hotels several times, this is the first time I have felt the service was not pleasant at this Fairmont Hotel
Read More
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for sharing your experience during your stay at Fairmont Jakarta. First of all, we sincerely apologize for the inconvenience experienced, especially regarding the interaction with the security team and the service from our staff in the lobby area. We greatly appreciate your arrival who has traveled a long way to support the National Team and choosing Fairmont Jakarta as a place to stay because of its location close to GBK. Regarding the situation in the lobby area and the approach of the security officers, we understand how it can make you feel uncomfortable. We will review our procedures so that the balance between security and hospitality is maintained properly, especially in welcoming guests who are staying. Likewise with the service from the luggage storage officers, your input is a serious concern for us for future improvements. Once again, we apologize for this less than impressive experience. Your review means a lot to us to continue to improve the quality of service for the comfort of all guests. We hope to welcome you back on another occasion with a much better experience. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta
Translated by Google Icon
See original
Daniel R. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Fully satisfied staying at Fairmont Hotel Jakarta. Top notch services and facilities!
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Daniel R. K., Dear Valued Guest, Thank you very much for your wonderful feedback! We are truly delighted to know that you were fully satisfied with your stay at Fairmont Jakarta. Your kind words about our top-notch service and facilities mean a lot to us and will surely motivate the team to continue delivering exceptional experiences. We look forward to welcoming you back again soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***D
icon-origin-TRAVELOKA
6.8
/10
Reviewed 22 week(s) ago
Overall Ok, it's just that when we were about to enter from the parking lot or from the lobby when we entered and exited the hotel, we were asked too much in detail by the hotel staff and security guards, even though we already knew that we were guests, we had a room key and were staying for 2 nights, until we were asked how many people were staying, etc., the hotel staff and security guards made us guests feel uncomfortable, if we had shown them the room key, there would be a room number on the key, etc., they would have known that we were guests, but the hotel staff and security guards did not respect us as guests when we entered and exited, we were asked for quite a long time and checked our belongings for quite a long time and in too much detail, even though we had shown them the room key and there was a room number on the key, even though we were staying in the Fairmont Gold 2Bedroom Signature Suite for 2 nights, the hospitality was very lacking
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
19 Jun 2025
Dear Guest, Thank you for taking the time to share your experience during your stay at Fairmont Jakarta. We sincerely apologize for the inconvenience you experienced, especially regarding your experience when entering and exiting the hotel and interactions with our security team and staff. We understand how you feel when you have shown your room key but are still asked questions that you feel are excessive. Our goal is to ensure the safety and comfort of all our guests, but we also recognize the importance of maintaining friendliness and respect in every interaction. Your feedback is very valuable and we will immediately follow up with the relevant team to prevent similar incidents from happening again in the future. We apologize if this experience did not meet your expectations. We hope that we will be given the opportunity to welcome you back and provide a better and more memorable experience in the future. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta
Translated by Google Icon
See original
H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 22 week(s) ago
So closed to Mall, Stadion GBK and many place
Find this review helpful?
Accommodation's Reply
19 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed our strategic location, with easy access to the nearby shopping mall, Gelora Bung Karno Stadium, and many key destinations around the city. It’s always our pleasure to provide a convenient and comfortable stay for our guests. We look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
I used to have a meeting here..at that time the food choices in the restaurant were interesting because they were many and delicious.. Finally now decided to staycation with family.. Really fun.. The kids are also happy.. The room is quite spacious.. The pool is kids friendly from end to end, an average of 1.2 meters.. There is a small children's pool, there is a jacuzzi/hot water pool.. Breakfast in the restaurant has not changed, the taste of the food is still delicious, there are many choices.. The staff are friendly, helpful too.. Cleanliness is not in doubt.. Close to everywhere Want to go to GBK, Plasa Senayan, Senayan City, just walk. Will come here again..
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for sharing your wonderful experience. We’re delighted to hear that your staycation with your family was enjoyable, from the spacious rooms and kids-friendly pool to the delicious breakfast and helpful, friendly staff. It’s great to know you appreciated our convenient location near GBK, Plaza Senayan, and Senayan City. We truly look forward to welcoming you and your family back to Fairmont Jakarta for another memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Easy access to plaza senayan.
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for your feedback. We’re glad you enjoyed the easy access to Plaza Senayan from Fairmont Jakarta and look forward to welcoming you back soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Stayed here to watch Jhope, because it's close to GBK.. staff, food facilities, etc. are the best🥰
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
25 Aug 2025
Dear Valued Guest, Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed your stay at Fairmont Jakarta for the J-Hope concert and that our staff, facilities, and dining made your experience memorable. We look forward to welcoming you back for another fantastic stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Number of reviews per page
20
40