FOX Hotel Pekanbaru

Hotels
Preferred Partner
8.5
/10
Very Good
4,878 reviews

What Guests Say About Their Stay

Bedroom (135)
Room Space (133)
Staff Friendliness (131)
Ambiance (125)
T***a
10.0
/ 10
Fox Hotel Pekanbaru offers clean, comfortable rooms in a great location above Ciputra Seraya Mall. The staff is friendly, breakfast is enjoyable, and facilities like the rooftop pool and gym are a plus. Perfect for both business and leisure stays.
Harris F. N.
10.0
/ 10
I really enjoyed my time at this Hotel. It was clean, comfortable, and had everything I needed. The location was convenient, and the management was responsive whenever I had questions. Would definitely stay here again!
Ade L.
10.0
/ 10
Kamarnya bersih, rapi, dan wangi. Air hangat lancar, untuk air minum bisa refill. Kolam renang juga mantap, resepsionis ramah.
susanti
9.7
/ 10
nice and clean hotel. reception helpful hotel is clean and comfortable
Surya M. W.
9.7
/ 10
This hotel is the best hotel we have ever stayed in, clean and spacious rooms, good food, friendly and fast service, our holiday was very memorable at this hotel.
In the Area
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Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
FOX Hotel Pekanbaru is located in area / city Senapelan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around FOX Hotel Pekanbaru

Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154
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Lobby FOX Hotel Pekanbaru
Lobby 2 FOX Hotel Pekanbaru

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FOX Hotel Pekanbaru Rates per Night

FOX Hotel Pekanbaru room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best FOX Hotel Pekanbaru hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

FOX Hotel Pekanbaru Location & Address

FOX Hotel Pekanbaru is located at Jalan Riau No. 147, Senapelan, Pekanbaru, Riau, Indonesia, 28154. It's situated in the Pekanbaru area of Indonesia, known for its vibrant city life and local culinary scene. The hotel is approximately 5 km from the city center.

How to go to FOX Hotel Pekanbaru from Airport

Arriving at Sultan Syarif Kasim II International Airport and wondering about the best way to get to FOX Hotel Pekanbaru? Don't worry, there are several convenient options available. Whether you're looking for speed, affordability, or comfort, here's a breakdown to help you choose the best hotel transfer.

  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking you straight to the hotel without any stops.
  • Ride Hailing (Convenient):

    Ride hailing services are also available at the airport. Simply book a ride through the app and wait for your driver at the designated pick-up point.
  • Airport Bus (Most Affordable):

    The airport bus is the most budget-friendly option. However, it may involve a longer travel time and a walk from the bus stop to the hotel.
  • Hotel Shuttle (Pre-booked):

    Check if FOX Hotel Pekanbaru offers an airport shuttle service. This can be a convenient option, especially if you pre-book it.

Tips:

For the most convenient route, consider booking a ride hailing service or taking a taxi directly from the airport. This will save you time and hassle, especially if you have luggage.

FOX Hotel Pekanbaru Reviews & Summary

Looking for all the details about FOX Hotel Pekanbaru? Want to know what other guests think? This section provides a summary of hotel reviews, highlighting the best aspects of this popular accommodation choice.

Guests consistently praise FOX Hotel Pekanbaru for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's modern design and the cleanliness of the facilities. The hotel's central location makes it easy to explore the city's attractions and dining options. A standout feature is the rooftop pool, offering stunning views of Pekanbaru.

One recent guest wrote: "Excellent hotel! The staff were incredibly helpful, the room was spacious and clean, and the location was perfect for exploring the city. I especially enjoyed the rooftop pool and the delicious breakfast buffet. Highly recommended!"

FOX Hotel Pekanbaru Room Types Available

Choosing the right hotel room type can make all the difference in your stay. FOX Hotel Pekanbaru offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's something for everyone.

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples.
  • Deluxe Room:

    A larger room with added amenities, such as a seating area and a minibar.
  • Executive Suite:

    A spacious suite with a separate living area, ideal for business travellers or families.
  • Family Room:

    Designed to accommodate families, these rooms often feature multiple beds or connecting rooms.

All rooms are non-smoking and offer city views. Bathtubs are available in some room types, while bidets are standard in all bathrooms. FOX Hotel Pekanbaru is not a pet-friendly hotel.

Hotel Facilities in FOX Hotel Pekanbaru

FOX Hotel Pekanbaru boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxing amenities to convenient services, the hotel has everything you need for a memorable experience. These hotel amenities cater to both adults and children.

  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the treatment.
  • Restaurant:

    Enjoy delicious meals at the hotel restaurant, serving a variety of local and international dishes.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in FOX Hotel Pekanbaru

FOX Hotel Pekanbaru offers a delightful culinary experience with its on-site hotel restaurant and cafe. Whether you're looking for a hearty buffet or a quick coffee, you'll find something to satisfy your cravings. The hotel buffet is a popular choice among guests.

  • The Cafe:

    Enjoy a selection of coffee, tea, pastries, and light meals. Open from 7:00 AM to 10:00 PM.
  • The Restaurant:

    Indulge in a variety of local and international dishes. The restaurant also offers a breakfast buffet.
  • Breakfast Buffet:

    Start your day with a delicious breakfast buffet featuring a wide selection of hot and cold items. Price: SGD 25 per person.

The restaurant is known for its signature dish, Nasi Goreng FOX, a flavorful Indonesian fried rice with a special blend of spices.

FOX Hotel Pekanbaru Airport pickups and How to Book

Need a convenient hotel to airport transfer? FOX Hotel Pekanbaru offers hotels with airport shuttle services to make your arrival and departure as smooth as possible. Booking a hotel to airport transfer is easy and ensures a hassle-free journey.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Pekanbaru is easy with the convenient public transportation options near FOX Hotel Pekanbaru. Several MRT nearby and bus stops nearby provide easy access to the city's attractions and business districts. Knowing the nearby MRT station and bus stops can save you time and money.

  • Bus Stop Jalan Jenderal Sudirman:

    Located approximately 500 meters from the hotel.
  • Bus Stop Trans Metro Pekanbaru:

    Located approximately 1 km from the hotel.

To use the public transportation system, you can purchase a Trans Metro Pekanbaru card at designated kiosks or convenience stores. The card can be topped up with credit and used to pay for fares on buses.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Pekanbaru offers a variety of attractions that are perfect for kids and adults alike. From theme parks to cultural sites, there's plenty to see and do nearby. Discover the best nearby sightseeing places for a memorable family vacation.

  • Riau Cultural Park (3 km):

    Explore traditional Riau architecture and learn about the local culture. Entry is free.
  • An Nur Great Mosque (4 km):

    Visit this stunning mosque, a landmark of Pekanbaru. Entry is free.
  • Siak Sri Indrapura Palace (120 km):

    Take a day trip to this historical palace, the former residence of the Sultan of Siak. Entry fee: SGD 5.
  • Asia Farm Hay Day (15 km):

    A fun-filled farm with animals, playgrounds, and activities for kids. Entry fee: SGD 10.
  • Alam Mayang Fishing Pond (8 km):

    Enjoy a relaxing day of fishing at this scenic pond. Rental fee: SGD 8.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near FOX Hotel Pekanbaru (Pekanbaru)

Craving some delicious nearby dining options? Pekanbaru offers a wide variety of local food and international cuisine to satisfy your taste buds. From cozy cafes to bustling local restaurants, there's something for everyone. Explore the best food eatiries near me for a culinary adventure.

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Pizza Hut:

    Enjoy classic pizzas, pasta, and other Italian-American dishes.
  • Marugame Udon:

    A Japanese noodle restaurant serving freshly made udon noodles.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice with various toppings.
  • Sate Padang:

    Grilled meat skewers served with a spicy peanut sauce.
  • Gulai Ayam:

    Chicken curry cooked in coconut milk and spices.
  • Mie Goreng:

    Indonesian fried noodles with vegetables and meat.
  • Martabak Manis:

    Sweet pancake filled with chocolate, cheese, or peanuts.

Shopping places near FOX Hotel Pekanbaru (Pekanbaru)

Looking for some retail therapy? Pekanbaru offers a variety of nearby shopping destinations, from modern malls to traditional markets. Find the best dept stores near me and discover the perfect souvenirs or gifts. Explore the nearby shopping options for a memorable shopping experience.

  • Mal SKA:

    A large shopping mall with a variety of stores, restaurants, and entertainment options.
  • Plaza Citra:

    A popular shopping mall with a mix of local and international brands.
  • Pasar Bawah:

    A traditional market selling a variety of goods, including textiles, handicrafts, and souvenirs.

Other Places to Stay Near FOX Hotel Pekanbaru

Looking for alternative accommodations? Pekanbaru offers a variety of hotels to suit different budgets and preferences. Whether you're looking for a luxury hotel or an affordable hotels nearby, you'll find the perfect place to stay. Explore the best hotel nearby for a comfortable and convenient experience.

Luxury/5-6 Star Hotels Nearby:

  • Grand Jatra Hotel Pekanbaru:

    A luxurious hotel with spacious rooms, a swimming pool, and a spa.
  • The Premiere Hotel Pekanbaru:

    A stylish hotel with modern amenities and a rooftop restaurant.
  • Aryaduta Pekanbaru:

    A sophisticated hotel with elegant rooms and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Whiz Prime Hotel Sudirman Pekanbaru:

    A modern hotel with comfortable rooms and a convenient location.
  • Hotel Dafam Pekanbaru:

    A stylish hotel with a swimming pool and a fitness center.
  • Furaya Hotel Pekanbaru:

    A well-appointed hotel with a variety of amenities and services.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Red Planet Pekanbaru:

    A budget-friendly hotel with clean and comfortable rooms.
  • Amelia Hotel Pekanbaru:

    A simple hotel with basic amenities and a convenient location.
  • OYO 1685 Hotel Mutiara Merdeka:

    A budget-friendly option with comfortable rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at FOX Hotel Pekanbaru? With its convenient location, comfortable accommodations, and excellent facilities, it's the perfect choice for your next trip to Pekanbaru. Check hotel availability and make your hotel reservations today!

Don't miss out on the opportunity to experience the best of Pekanbaru. Book your room booking now through Traveloka and enjoy exclusive deals and discounts. Start planning your trip today and create unforgettable memories! book cheap hotels in Indonesia cheap hotels nearby

All facilities in FOX Hotel Pekanbaru

Bar, Cafe and Lounge FOX Hotel Pekanbaru
Bar, Cafe and Lounge
Swimming Pool FOX Hotel Pekanbaru
Swimming Pool
Entertainment Facility FOX Hotel Pekanbaru
Entertainment Facility
Fitness Center FOX Hotel Pekanbaru
Fitness Center
Functional Hall FOX Hotel Pekanbaru
Functional Hall

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Barbecue
  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

General

  • AC
  • Banquet
  • Swimming pool
  • Smoking area

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Poolside bar

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • Gift shop
  • Shops
  • Supermarket

Sports and Recreations

  • Fitness center

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in FOX Hotel Pekanbaru

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges IDR 150,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at FOX Hotel Pekanbaru
225
Number of floors in FOX Hotel Pekanbaru
14
Another facilities in FOX Hotel Pekanbaru
Bellhop, Concierge, Express check-in, Express check-out, Front desk

Frequently asked question in FOX Hotel Pekanbaru

Is Fox Hotel Pekanbaru parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for our guests at Fox Hotel Pekanbaru. We don't currently offer valet parking services, however, ample parking is available for your convenience. Should you require assistance with your vehicle, please don't hesitate to ask at reception.
Does Fox Hotel Pekanbaru offer hotel smoking rooms or designated smoking areas for guests?
To clarify whether Fox Hotel Pekanbaru offers smoking rooms or designated smoking areas, it's best to contact the hotel directly. Their website or a quick phone call will provide the most accurate and up-to-date information regarding their policy on hotel smoking rooms and designated smoking areas. Policies can change, so contacting them ensures you have the correct details before your stay.
Does Fox Hotel Pekanbaru offer free hotel Wi-Fi for guests during their stay?
To confirm whether Fox Hotel Pekanbaru provides complimentary hotel WiFi, it's best to contact the hotel directly. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their Wi-Fi availability and any associated costs. Checking their website for details on amenities is also a good idea.
Where is the nearest MRT station or bus stops nearby Fox Hotel Pekanbaru? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Fox Hotel Pekanbaru; precise locations are best checked using a map app like Google Maps. Unfortunately, there isn't an MRT station nearby. Regarding visitor attractions, you'll find several things to do nearby, depending on your interests. Again, a quick online search or map check will reveal the closest options, such as local markets or historical sites.
Is Fox Hotel Pekanbaru a pet friendly hotel?
I do not have access to real-time information, including the specific pet policies of individual hotels like the Fox Hotel Pekanbaru. To find out if they are a pet friendly hotel, or if they are among animal friendly hotels, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be easily available online.
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More Reviews from Other Guests in FOX Hotel Pekanbaru

Overall Ratings & Reviews FOX Hotel Pekanbaru

Traveloka (4,870)
Other sources (8)
8.6
Very Good
From 4,870 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about FOX Hotel Pekanbaru
All
Staff Friendliness (75)
Room Space (74)
Bedroom (73)
Ambiance (62)
Distance to City Center (59)
Bathroom (58)
Hotel Area (55)
Surroundings (53)
Accessibility (48)
Check-in/out Time (48)
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Traveler Reviews FOX Hotel Pekanbaru

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 1 week(s) ago
At 2 pm the room was not made up, then when I entered, there were lots of black ants in the room.
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V***y
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 1 week(s) ago
I'll DEFINITELY regret staying here. I've complained, but the same thing still happens. 1. None of the staff are friendly or greet you except for the security guard. 2. The hotel room is nice and clean, but it's uncomfortable because you paid a high price for it, but no one greets or smiles at this hotel except for the security guard. 3. BASIC HOTEL service standards, such as greetings, smiles, and friendliness, are met except for the security guard. 4. I'M INCREDIBLY CONFUSED THAT HOTEL STAFF EAT BREAKFAST WITH GUESTS WHILE WEARING THE HOTEL LOGO. (I asked the waitress, and she said they were at the MANAGER LEVEL) No wonder the MANAGER LEVEL IS THAT LESS, LET ALSO KNOW THEIR SUBORDINATES. WE RECOMMEND STAYING HERE: PLEASE STAY HERE. THE ROOM IS NICE, BUT DON'T EXPECT SERVICE, GREETINGS, OR SMILES. BECAUSE YOU ARE STAYING IN A HOTEL WHOSE EMPLOYEES ARE KINGS AND WE ARE THE ONE WHO SHOULD GIVE YOU A GREETING AND A SMILE EVEN THOUGH WE ARE PAYING
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1 people find it helpful
A***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
Strategic and comfortable location
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E***n
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
The hotel is nice, clean and quiet, in a location close to the mall.
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Riza S.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and check in and out is fast, the security is prompt and friendly, but the food taste is a bit lacking,
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P***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room is quite clean and not very spacious.
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
mantappppppppppppppppppppppppppp
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R***y
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Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 4 week(s) ago
the cable TV is intermittent & the WiFi signal is weak
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P***p
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Every time I visit Pekan Baru, I always stay here. The rooms are comfortable, the location is great, and there's acoustic guitar every night. It's so much fun.
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1 people find it helpful
w***i
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and helpful.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Recommended, clean and cozy, near mall
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
I've been to this Fox Hotel many times, and it's incredibly satisfying. Every time I go on vacation, I always stay at a Fox Hotel. It's beyond words, just a simple experience. I've experienced the service here, and I've always found it to be exceptional. It's fantastic.
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1 people find it helpful
N***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I stay here often, and it's always great.
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l***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Safe, comfortable, basically good... Always stay here, satisfied, comfortable
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for your continued trust and loyalty to Fox Hotel Pekanbaru. We’re delighted to know that you always enjoy a safe, comfortable, and satisfying stay with us. Your kind words truly motivate our team to keep providing excellent service and hospitality. We look forward to welcoming you back again soon! Warm regards, Reza Satria Putra Front Office Manager
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Thank you for the stay, everything was good, the food was delicious.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for sharing your kind review. We’re delighted to know that you had a pleasant stay and enjoyed the food during your visit. Your appreciation means a lot to our team, and we look forward to welcoming you back again soon at Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
A***i
icon-Business
Business
icon-origin-TRAVELOKA
7.1
/10
Reviewed 8 week(s) ago
I booked a Deluxe Queen Bed room and checked in around 7 p.m. because I had just finished work. The staff member who assisted me said that my room wasn’t ready yet, so I had to wait for a while. I decided to go to the mall to have a drink. When I came back around 9:15 p.m. to collect my key, the receptionist had already changed shifts, and the new staff member didn’t know about my booking. I saw my signed check-in paper showing that I was assigned to a room on the 10th floor (which I assumed it was the Deluxe Queen Bed room). However, he said I wasn’t assigned yet, and that the room listed on my paper had already been given to another guest. He then apologized and assigned me to a Deluxe Twin Bed room on 5th floor instead. Honestly, I don’t really mind the bed type, but if the room I booked wasn’t actually available, you should have just told me the truth. I was exhausted after a long day at work, and you made me wait while you were supposedly preparing my requested room—but in the end, I didn’t even get it. Shame on you.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and miscommunication you experienced during check-in. It is truly regrettable that the room you originally booked was not ready upon arrival and later reassigned without proper coordination. We completely understand how disappointing this must have been, especially after a long day at work. Please rest assured that this issue has been reviewed with our Front Office and Housekeeping teams to ensure better communication and room readiness for future guests. We deeply value your honesty and patience, and we truly hope you will allow us another opportunity to serve you better and provide the comfortable experience you rightfully expected. Warm regards, Reza Satria Putra Front Office Manager
h***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Staffs were friendly, hassle-free check out
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Anggia M. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
the staff is friendly & the hotel is clean
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Accommodation's Reply
21 Oct 2025
Dear Ms Anggia Thank you for your kind feedback. We’re delighted to hear that you were pleased with our friendly staff and the cleanliness of our hotel. Your positive comments truly encourage our team to continue providing the best service possible. We look forward to welcoming you back again at Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
w***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Stayed here for 2 days, very comfortable, close to the mall and various souvenir shops, friendly staff, thank you very much
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for sharing your wonderful review. We’re delighted to know that you had a comfortable two-night stay with us and enjoyed our convenient location near the mall and souvenir shops. We also truly appreciate your kind words about our friendly staff — your feedback means a lot to our team. We look forward to welcoming you back again soon at Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
Whereson
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Clean hotel, friendly service, only the requested room with a connecting door had to wait a long time, in the end I didn't get it because I wanted to rest.
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2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you appreciated our clean hotel and friendly service. We sincerely apologize for the inconvenience you experienced while waiting for the connecting room. Your feedback has been shared with our team to ensure better room preparation and communication for future stays. We truly value your understanding and hope to have the opportunity to serve you better on your next visit to Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
Number of reviews per page
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Lobby 4 FOX Hotel Pekanbaru

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews FOX Hotel Pekanbaru

Traveloka (4,870)
Other sources (8)
8.6
Very Good
From 4,870 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about FOX Hotel Pekanbaru
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Staff Friendliness (75)
Room Space (74)
Bedroom (73)
Ambiance (62)
Distance to City Center (59)
Bathroom (58)
Hotel Area (55)
Surroundings (53)
Accessibility (48)
Check-in/out Time (48)
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Traveler Reviews FOX Hotel Pekanbaru

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40
Customer reviews
Verified Traveler
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Business
icon-origin-TRAVELOKA
7.9
/10
Reviewed 1 week(s) ago
At 2 pm the room was not made up, then when I entered, there were lots of black ants in the room.
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V***y
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Business
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5.0
/10
Reviewed 1 week(s) ago
I'll DEFINITELY regret staying here. I've complained, but the same thing still happens. 1. None of the staff are friendly or greet you except for the security guard. 2. The hotel room is nice and clean, but it's uncomfortable because you paid a high price for it, but no one greets or smiles at this hotel except for the security guard. 3. BASIC HOTEL service standards, such as greetings, smiles, and friendliness, are met except for the security guard. 4. I'M INCREDIBLY CONFUSED THAT HOTEL STAFF EAT BREAKFAST WITH GUESTS WHILE WEARING THE HOTEL LOGO. (I asked the waitress, and she said they were at the MANAGER LEVEL) No wonder the MANAGER LEVEL IS THAT LESS, LET ALSO KNOW THEIR SUBORDINATES. WE RECOMMEND STAYING HERE: PLEASE STAY HERE. THE ROOM IS NICE, BUT DON'T EXPECT SERVICE, GREETINGS, OR SMILES. BECAUSE YOU ARE STAYING IN A HOTEL WHOSE EMPLOYEES ARE KINGS AND WE ARE THE ONE WHO SHOULD GIVE YOU A GREETING AND A SMILE EVEN THOUGH WE ARE PAYING
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1 people find it helpful
A***N
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Leisure
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8.2
/10
Reviewed 1 week(s) ago
Strategic and comfortable location
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E***n
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Business
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8.2
/10
Reviewed 1 week(s) ago
The hotel is nice, clean and quiet, in a location close to the mall.
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Riza S.
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Business
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8.5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly and check in and out is fast, the security is prompt and friendly, but the food taste is a bit lacking,
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P***A
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8.5
/10
Reviewed 4 week(s) ago
The room is quite clean and not very spacious.
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
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R***y
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Staycation
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8.9
/10
Reviewed 4 week(s) ago
the cable TV is intermittent & the WiFi signal is weak
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P***p
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9.7
/10
Reviewed 5 week(s) ago
Every time I visit Pekan Baru, I always stay here. The rooms are comfortable, the location is great, and there's acoustic guitar every night. It's so much fun.
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1 people find it helpful
w***i
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Staycation
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8.5
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly and helpful.
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Verified Traveler
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10.0
/10
Reviewed 7 week(s) ago
Recommended, clean and cozy, near mall
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
I've been to this Fox Hotel many times, and it's incredibly satisfying. Every time I go on vacation, I always stay at a Fox Hotel. It's beyond words, just a simple experience. I've experienced the service here, and I've always found it to be exceptional. It's fantastic.
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1 people find it helpful
N***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I stay here often, and it's always great.
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l***a
icon-Leisure
Leisure
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8.5
/10
Reviewed 8 week(s) ago
Safe, comfortable, basically good... Always stay here, satisfied, comfortable
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for your continued trust and loyalty to Fox Hotel Pekanbaru. We’re delighted to know that you always enjoy a safe, comfortable, and satisfying stay with us. Your kind words truly motivate our team to keep providing excellent service and hospitality. We look forward to welcoming you back again soon! Warm regards, Reza Satria Putra Front Office Manager
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Thank you for the stay, everything was good, the food was delicious.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for sharing your kind review. We’re delighted to know that you had a pleasant stay and enjoyed the food during your visit. Your appreciation means a lot to our team, and we look forward to welcoming you back again soon at Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
A***i
icon-Business
Business
icon-origin-TRAVELOKA
7.1
/10
Reviewed 8 week(s) ago
I booked a Deluxe Queen Bed room and checked in around 7 p.m. because I had just finished work. The staff member who assisted me said that my room wasn’t ready yet, so I had to wait for a while. I decided to go to the mall to have a drink. When I came back around 9:15 p.m. to collect my key, the receptionist had already changed shifts, and the new staff member didn’t know about my booking. I saw my signed check-in paper showing that I was assigned to a room on the 10th floor (which I assumed it was the Deluxe Queen Bed room). However, he said I wasn’t assigned yet, and that the room listed on my paper had already been given to another guest. He then apologized and assigned me to a Deluxe Twin Bed room on 5th floor instead. Honestly, I don’t really mind the bed type, but if the room I booked wasn’t actually available, you should have just told me the truth. I was exhausted after a long day at work, and you made me wait while you were supposedly preparing my requested room—but in the end, I didn’t even get it. Shame on you.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience and miscommunication you experienced during check-in. It is truly regrettable that the room you originally booked was not ready upon arrival and later reassigned without proper coordination. We completely understand how disappointing this must have been, especially after a long day at work. Please rest assured that this issue has been reviewed with our Front Office and Housekeeping teams to ensure better communication and room readiness for future guests. We deeply value your honesty and patience, and we truly hope you will allow us another opportunity to serve you better and provide the comfortable experience you rightfully expected. Warm regards, Reza Satria Putra Front Office Manager
h***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Staffs were friendly, hassle-free check out
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Anggia M. N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
the staff is friendly & the hotel is clean
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Accommodation's Reply
21 Oct 2025
Dear Ms Anggia Thank you for your kind feedback. We’re delighted to hear that you were pleased with our friendly staff and the cleanliness of our hotel. Your positive comments truly encourage our team to continue providing the best service possible. We look forward to welcoming you back again at Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
w***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Stayed here for 2 days, very comfortable, close to the mall and various souvenir shops, friendly staff, thank you very much
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for sharing your wonderful review. We’re delighted to know that you had a comfortable two-night stay with us and enjoyed our convenient location near the mall and souvenir shops. We also truly appreciate your kind words about our friendly staff — your feedback means a lot to our team. We look forward to welcoming you back again soon at Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
Whereson
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Clean hotel, friendly service, only the requested room with a connecting door had to wait a long time, in the end I didn't get it because I wanted to rest.
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2 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, Thank you for sharing your feedback. We’re glad to hear you appreciated our clean hotel and friendly service. We sincerely apologize for the inconvenience you experienced while waiting for the connecting room. Your feedback has been shared with our team to ensure better room preparation and communication for future stays. We truly value your understanding and hope to have the opportunity to serve you better on your next visit to Fox Hotel Pekanbaru. Warm regards, Reza Satria Putra Front Office Manager
Number of reviews per page
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40