Grand Mercure Jakarta Kemayoran

Everything is good. I'd like to stay again in this hotel in the future.

I had a great time. I booked superior twin bed with my friend. The room was so clean and quite spacious. The service was nice and the food also delicious too. We ordered room service and the portion & the taste was great and worth the price. I think we'll comeback later for our future staycations.

Stayed for 3 nights in the establishment's non-smoking option. Room is spacious, room service is great. Reception is proper and efficient. Security officers are polite and helpful. They have Bluebird taxis on standby in the premises so in all of my trips I had my taxi ready in less than three minutes. Cleanliness is almost great if not for the stains on bedsheets. Towels are mostly stain-free. Bathroom have a slight cigarette smell sometimes, but not much of an issue. Need to rethink rules and traffic on food deliveries — nowadays in Jakarta guests order food via online delivery services so hotel needs to accommodate with a proper food traffic system instead of having guests come down to take their food outside of the building + letting delivery couriers wait in the heat. Lovely stay!

I arrived at the hotel using car. Hoping to park near the entrance as I'm traveling with my kids of 2 years old. But we can't park there as they put cones in each parking slot. When I ask, they won't open it even though I clearly state I'm bringing toddler. Also the service is not good, they clearly just ignore as when we ask for concierge service. So we have to literally ask for the security to call concierge in order to get them to help us. This will be the last time. I stayed in this hotel

Easy access everywhere, friendly and clean staff.

First time staying here, for a nice room for a really good rest! The swimming pool is okay because there is a pool for children, I asked for a birthday cake, it was really good, at check-in the female receptionist did not give much info because usually I always explain where to have breakfast. Another minus for the security guard who guarded the parking lot, I returned to the hotel around 9 pm when I wanted to park in the lower lobby, it said it was full even though there were still around 7 empty slots when I was asked for tomorrow's event (?) after the final question and answer was given in the corner (I immediately asked my husband this is a minus that is often given by other high school reviews) for many kinds of breakfast, but the taste is ordinary. Overall, for a 5-star hotel, it seems that you still don't see the staff who are less like a 5-star hotel, and for the taste of the breakfast, thank you Grand Mercure Jakarta Kemayoran, thank you traveloka.

The hotel is comfortable, nice. It's a shame if you order grab/gojek you have to leave the road.

Like good happy happy happy comfortable beautiful quiet safe.

A very good hotel and the service is okay, the staff is friendly, clean, suitable for relaxing or meetings. Access near toll road.

I like the comfort of the hotel and the facilities, only the room service is slow to respond.