Horison Grand Serpong

I stayed here because I had work-related business near the hotel. The reception asked for Rp 100.000 for security. I thought because the hotel had snacks or beverages in the minibar. But the receptionist said no, and it was guarantee money, for the key card. The money would be returned when the key card was already returned. Weird, because in my experience, hotels ask for guarantee money usually had mini bars. No more hotels ask for it just for the key card. Maybe there were many cases of stolen key card or some kind in this hotel. The room was okay. It had small balcony. All of the lamps was not bright enouh, just dim. It's really annoying not having even just one lamp that's bright. Even so in the hallway. It's a big hallway, and with dim lights it felt kind of spooky. The bed was not clean. Not really that dirty, but there were obvious dirt spots. The bathroom was fully functional. Actually, this was the only positive thing that I got from the hotel. Many hotels had the same of problem of the shower getting clogged in some spots. I couldn't comment in the service because I only met with the receptionist, and it was just standard. I didn't expect much because I stayed here just to rest. But I would not stay here again. I didn't realize it when I booked the room, but this was actually a 4 star hotel. I don't really care how many stars the hotel had, but you gotta at least give the service accordingly to the price. It felt like I was staying in a hotel that's priced half from this hotel. Please provide at least one bright light in the room. I don't think it will increase the cost that much. And please clean the bedsheets properly.

Next will stay there again. Thank you Horison grand serpong. Thank you traveloka often for the epic promos .

It's quite satisfying to stay here. There are 2 things that need to be improved/improved, one of which is a dead hairdryer. But besides that there is also something impressive.

The room needs to be repaired because the door is difficult to close tightly.

The room looks cramped but pretty clean, it's just that the drain in the sink is clogged so the water stagnates. Overall okay the food is also delicious.

Stop and relax for a moment to relieve fatigue.

The size of the mattress is too small for 2 adults. The room is clean, the balcony cannot be opened. The ac is not cold even though it's 16°

The bedroom door can't be locked from the outside, the bathroom drain doesn't flow. But the room service helps quickly. The swimming pool contains leaves, cigarette butts, and food wrappers. The breakfast is good. Soap, shower cap and slippers only 1 even though for 2 guests. Hopefully the next one will be better. Oh yeah, the motorbike parking is a bit scary.

AC is not cold. The toilet spray doesn't work. Fridge not cold. The narrow room does not match the photo and description.

During a pandemic, we have to be proactive. A class of horizon masks float in the pool on the let. I contacted that one of the guards spoke couldn't clean it because it was busy, until I called 2 times to Fo and they said it would be fixed. Until the masks are taken by hotel guests. Swimming pool water is not clean. Cloudy, there are ceramics on the sharp edges. When I was at the place, there was an incident that a small child was bleeding from his knee when he hit the tip of the ceramic. I stayed at the hotel, one of which saw the swimming pool because the children liked it when they were in the pool. Think again staying at this place. Bye Horizon Grand Serpong.