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Horison Grand Serpong

Hotels
Jl. MH. Thamrin KM 2,7 Kebon Nanas, Serpong, Tangerang City Center, Tangerang, Banten, Indonesia, 15143
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EXTERIOR_BUILDING Horison Grand Serpong
LOBBY Horison Grand Serpong
LOBBY Horison Grand Serpong
BAR_CAFE_LOUNGE Horison Grand Serpong
RESTAURANT Horison Grand Serpong
RESTAURANT Horison Grand Serpong
RESTAURANT Horison Grand Serpong
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8.1
Convenient
From 6,434 reviews

About Accommodation

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Horison Grand Serpong is a hotel in a good neighborhood, which is located at Tangerang City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

See All Reviews
Strategic Location (49)
Friendly Staffs (27)
Clean Room (42)
Affordable Price (2)
9.7
/ 10
Anang T. W.
Great experience stay here, good staff, good facilities and good ambience. The breakfast is yum. I will come back to this place again. I promise

Available Room Types in Horison Grand Serpong

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Location Info

Discover More Places
Jl. MH. Thamrin KM 2,7 Kebon Nanas, Serpong, Tangerang City Center, Tangerang, Banten, Indonesia, 15143

Discover More About Horison Grand Serpong

Location


Horison Grand Serpong is a hotel in a good neighborhood, which is located at Tangerang City Center.

The hotel has a very good location, also near the Soekarno Hatta International Airport (CGK), which is only 11.03 km away.

Not only well positioned, but Horison Grand Serpong is also one of hotels near the following Alun Alun Rangkasbitung within 45.35 km and Transmart Kalimalang within 33.2 km.

About Horison Grand Serpong

From business event to corporate gathering, Horison Grand Serpong provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Horison Grand Serpong exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Horison Grand Serpong is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Horison Grand Serpong.

All Facilities

Bar, Cafe and Lounge
Functional Hall
Common Space
Lobby
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Theatre/auditorium

Food and Drinks

  • Bar
  • Breakfast
  • Brunch
  • Early bird breakfast
  • Set menu dinner

Things to Do

  • Massage
  • Spa

Nearby Facilities

  • ATM/Banking
  • Shops

Connectivity

  • Free WiFi

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 31-1-2023 to 11-2-2023.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Horison Grand Serpong?
There are top facilites at Horison Grand Serpong such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Horison Grand Serpong?
The standard check-in time at Horison Grand Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Horison Grand Serpong provide breakfast?
Yes, Horison Grand Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 6,434 verified guests reviews
8.1
Convenient
Fantastic
1,342
Very Good
3,450
Satisfying
466
Average
1,174
Poor
2
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (49)
friendly staffs (27)
clean room (42)
affordable price (2)
tasty breakfast (12)
easy access (8)
complete facilities (6)
tasty food (13)
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Language
English
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JM
Jerry M.
Business
6.1
/ 10
30 Jan 2023
I stayed here because I had work-related business near the hotel. The reception asked for Rp 100.000 for security. I thought because the hotel had snacks or beverages in the minibar. But the receptionist said no, and it was guarantee money, for the key card. The money would be returned when the key card was already returned. Weird, because in my experience, hotels ask for guarantee money usually had mini bars. No more hotels ask for it just for the key card. Maybe there were many cases of stolen key card or some kind in this hotel. The room was okay. It had small balcony. All of the lamps was not bright enouh, just dim. It's really annoying not having even just one lamp that's bright. Even so in the hallway. It's a big hallway, and with dim lights it felt kind of spooky. The bed was not clean. Not really that dirty, but there were obvious dirt spots. The bathroom was fully functional. Actually, this was the only positive thing that I got from the hotel. Many hotels had the same of problem of the shower getting clogged in some spots. I couldn't comment in the service because I only met with the receptionist, and it was just standard. I didn't expect much because I stayed here just to rest. But I would not stay here again. I didn't realize it when I booked the room, but this was actually a 4 star hotel. I don't really care how many stars the hotel had, but you gotta at least give the service accordingly to the price. It felt like I was staying in a hotel that's priced half from this hotel. Please provide at least one bright light in the room. I don't think it will increase the cost that much. And please clean the bedsheets properly.
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TA
Tri A. M.
Staycation
9.7
/ 10
11 Oct 2021
Next will stay there again. Thank you Horison grand serpong. Thank you traveloka often for the epic promos .
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4 liked this review

Accommodation's Reply
21 Oct 2021
Dear Mrs Tri, Warm greetings from Hotel Horison Grand Serpong. Thank you for choosing Hotel Horison Grand Serpong as your place to stay and thank you for taking the time to write this positive review. We are very happy to hear that you are satisfied and comfortable with our facilities and services. It is an honor for us to be able to serve you and we look forward to welcoming you back here. Best regards, Yos Andri General Manager
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Muhamad R.
9.4
/ 10
25 Oct 2021
It's quite satisfying to stay here. There are 2 things that need to be improved/improved, one of which is a dead hairdryer. But besides that there is also something impressive.
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t
timoty
Business
8.8
/ 10
22 Dec 2022
The room needs to be repaired because the door is difficult to close tightly.
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1 liked this review

AS
Akmal S.
Staycation
8.8
/ 10
28 Mar 2022
The room looks cramped but pretty clean, it's just that the drain in the sink is clogged so the water stagnates. Overall okay the food is also delicious.
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Eko S.
This is a private profile
Holiday
8.5
/ 10
03 Nov 2021
Stop and relax for a moment to relieve fatigue.
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ss
setyana s.
Staycation
8.5
/ 10
03 Oct 2021
The size of the mattress is too small for 2 adults. The room is clean, the balcony cannot be opened. The ac is not cold even though it's 16°
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Accommodation's Reply
21 Oct 2021
Dear Mr. hangar, Warm greetings from Hotel Horison Grand Serpong. Thank you for choosing Hotel Horison Grand Serpong as your place to stay and thank you for taking the time to write a review for us. We apologize for your stay experience that did not meet expectations, we will try to provide and improve the best service for every guest in the future. Your feedback and complaints are very important to us, rest assured that we will take appropriate action to resolve your inconvenience during your stay and prevent this from happening again in the future, we really appreciate your opinion and we hope to have another opportunity to serve you. better in the near future. Best regards, Yos Andri General Manager
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RA
Retno A.
Staycation
6.7
/ 10
04 Sep 2022
The bedroom door can't be locked from the outside, the bathroom drain doesn't flow. But the room service helps quickly. The swimming pool contains leaves, cigarette butts, and food wrappers. The breakfast is good. Soap, shower cap and slippers only 1 even though for 2 guests. Hopefully the next one will be better. Oh yeah, the motorbike parking is a bit scary.
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Accommodation's Reply
13 Sep 2022
Dear Mrs, Retno, Warm greetings from Hotel Horison Grand Serpong. Thank you for choosing Hotel Horison Grand Serpong as your place to stay and thank you for taking the time to write a review for us. We apologize for your stay experience that did not meet expectations, we will try to provide and improve the best service for every guest in the future. Your feedback and complaints are very important to us, rest assured that we will take appropriate action to resolve your inconvenience during your stay and prevent this from happening again in the future, we really appreciate your opinion and we hope to have another opportunity to serve you. better in the near future. Best regards, Yos Andri General Manager
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HM
Husni M.
Staycation
5.1
/ 10
20 Mar 2022
AC is not cold. The toilet spray doesn't work. Fridge not cold. The narrow room does not match the photo and description.
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2 liked this review

RG
Ricky G.
Business
4.8
/ 10
30 Dec 2021
During a pandemic, we have to be proactive. A class of horizon masks float in the pool on the let. I contacted that one of the guards spoke couldn't clean it because it was busy, until I called 2 times to Fo and they said it would be fixed. Until the masks are taken by hotel guests. Swimming pool water is not clean. Cloudy, there are ceramics on the sharp edges. When I was at the place, there was an incident that a small child was bleeding from his knee when he hit the tip of the ceramic. I stayed at the hotel, one of which saw the swimming pool because the children liked it when they were in the pool. Think again staying at this place. Bye Horizon Grand Serpong.
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1 liked this review

Accommodation's Reply
12 Jan 2022
Dear Mr Ricky, Warm greetings from Hotel Horison Grand Serpong. Thank you for choosing Hotel Horison Grand Serpong as your place to stay and thank you for taking the time to write a review for us. We apologize for your stay experience that did not meet expectations, we will try to provide and improve the best service for every guest in the future. Your feedback and complaints are very important to us, rest assured that we will take appropriate action to resolve your inconvenience during your stay and prevent this from happening again in the future, we really appreciate your opinion and we look forward to having another opportunity to serve you. better in the near future. Best regards, Yos Andri General Manager
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.