Hotel Indonesia Kempinski Jakarta

8.9
/10
Very Good
5,523 reviews

What Guests Say About Their Stay

Staff Friendliness (134)
Bedroom (125)
Distance To City Center (124)
Ambiance (123)
A***a
10.0
/ 10
Booked here to celebrate an achievement, and did not disappointed. The staffs was very friendly, helpful, and respectful. Had a great experience here, got a free room upgrade and free cakes. Spacious bedroom and clean bathroom, nice view to Bundaran HI. Easy transportation with Silverbird, it helped me so much. Thanks Kempinski!
NADYA T. B.
10.0
/ 10
Very comfortable, friendly, and professional staff, great ambiance. We had a great time✨
A***i
9.7
/ 10
My son's first experience staying at the hotel and it's a really wonderful experience. All of the staff is really helpful!
A***e
10.0
/ 10
Super nice hotel. The best I've been so far. Staff was impeccable and super friendly. Will return for sure!
H***a
10.0
/ 10
The service and hospitality is very top notch. We asked for room decoration for our anniversary celebration, and they did very well. Also, they upgraded our room for free. All equipment in our room also functioned well. Surely, we'll come back next time.
In the Area
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Jalan MH Thamrin No. 1, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Hotel Indonesia Kempinski Jakarta is a hotel in a good neighborhood, which is located at Thamrin. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Indonesia Kempinski Jakarta

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Jalan MH Thamrin No. 1, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310
Lobby Hotel Indonesia Kempinski Jakarta
Exterior 2 Hotel Indonesia Kempinski Jakarta

Discover More About Hotel Indonesia Kempinski Jakarta

Hotel Indonesia Kempinski Jakarta Rates per Night

Hotel Indonesia Kempinski Jakarta room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Hotel Indonesia Kempinski Jakarta hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hotel Indonesia Kempinski Jakarta Location & Address

Hotel Indonesia Kempinski Jakarta is located at Jalan MH Thamrin No. 1, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310, Jalan M.H. Thamrin No. 1, Jakarta Pusat, 10310, Indonesia. It's situated in the Jakarta Pusat area of Indonesia, known for its historical landmarks and bustling business district. The hotel is approximately 5 km from the city center.

How to go to Hotel Indonesia Kempinski Jakarta from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze with several options available. Whether you're looking for speed, affordability, or convenience, Jakarta has you covered. Here's a breakdown of how to get to Hotel Indonesia Kempinski Jakarta from Soekarno-Hatta International Airport (CGK):

  • Taxi (Most Direct):

    A taxi is the most straightforward option. You can find official airport taxis readily available outside the arrival terminals. Expect the journey to take around 45 minutes to 1.5 hours, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient way to get to the hotel. Simply book a ride through the app, and a driver will pick you up from the designated area. This option is often more affordable than a regular taxi.
  • Airport Train (Affordable):

    The Airport Rail Link connects Soekarno-Hatta International Airport to Sudirman Baru Station in the city center. From Sudirman Baru Station, you can take a taxi or Ride Hailing to Hotel Indonesia Kempinski Jakarta, which is about a 15-minute drive away.
  • Airport Bus (Budget-Friendly):

    DAMRI buses operate from the airport to various points in Jakarta. You can take a bus to Gambir Station and then take a taxi or Ride Hailing to the hotel. This is the most budget-friendly option but also the most time-consuming.

Tips:

For the most convenient route, consider using a Ride Hailing service or a taxi, especially if you have luggage. If you're on a budget and have time to spare, the Airport Rail Link followed by a taxi or Ride Hailing is a good option.

Hotel Indonesia Kempinski Jakarta Reviews & Summary

Looking for all about hotel Hotel Indonesia Kempinski Jakarta? This iconic hotel consistently receives glowing Hotel reviews, praised for its luxurious accommodations, impeccable service, and prime location. Guests rave about the hotel's elegant design, comfortable rooms, and stunning views of the city.

What guests love about the hotel is its blend of modern amenities and classic Indonesian hospitality. The hotel's standout features include its multiple dining options, ranging from fine dining restaurants to casual cafes, and its extensive spa and wellness facilities. The rooftop pool is also a popular spot for relaxation and enjoying panoramic city views.

Here's a short, positive review to encourage bookings: "From the moment I arrived, I was treated like royalty. The staff were incredibly attentive, the room was beautiful, and the location was perfect for exploring Jakarta. I highly recommend Hotel Indonesia Kempinski Jakarta for a truly unforgettable stay!"

Hotel Indonesia Kempinski Jakarta Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Hotel Indonesia Kempinski Jakarta offers a variety of categories of hotel rooms to suit every traveller's needs. Here's a breakdown of the different hotel bedroom types available:

  • Deluxe Room:

    These rooms offer comfortable accommodations with city views. Available in smoking and non-smoking options, with a choice of bathtub or shower.
  • Grand Deluxe Room:

    Slightly larger than the Deluxe Rooms, these rooms offer enhanced amenities and panoramic views. Non-smoking only, with both bathtub and bidet.
  • Executive Suite:

    These spacious suites feature a separate living area and bedroom, perfect for business travellers or families. Non-smoking only, with bathtub and bidet.
  • Presidential Suite:

    The ultimate in luxury, these suites offer unparalleled space, privacy, and stunning views. Non-smoking only, with bathtub and bidet.
  • Family Room:

    Designed with families in mind, these rooms offer ample space and connecting options. Non-smoking only, with shower.

Hotel Indonesia Kempinski Jakarta is not a pet-friendly hotel. Please check with the hotel directly for any exceptions or nearby pet-friendly accommodations.

Hotel Facilities in Hotel Indonesia Kempinski Jakarta

Hotel Indonesia Kempinski Jakarta boasts a wide array of Hotel amenities and hotel facilities designed to enhance your stay. Whether you're travelling for business or leisure, you'll find everything you need for a comfortable and enjoyable experience. Here's a glimpse of what's on offer:

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool, open from 6:00 AM to 10:00 PM daily.
  • Fitness Center:

    Stay active at the state-of-the-art fitness center, equipped with cardio and weight training equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the treatment. Open from 10:00 AM to 10:00 PM.
  • Kids Club:

    Keep the little ones entertained at the Kids Club, offering a range of activities and games. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected and productive at the business center, offering printing, faxing, and other services. Open 24 hours.
  • Restaurants and Bars:

    Choose from a variety of dining options, including fine dining restaurants, casual cafes, and lively bars.

Hotel Buffet or Restaurant/Cafe in Hotel Indonesia Kempinski Jakarta

Hotel Indonesia Kempinski Jakarta offers a delightful culinary journey with its diverse selection of restaurants and cafes. Whether you're craving local Indonesian cuisine or international flavours, you'll find something to satisfy your palate. Here's a taste of what's on offer:

  • Signatures Restaurant:

    Indulge in a lavish hotel buffet featuring a wide array of international dishes. Price per person: SGD 60. Open for breakfast, lunch, and dinner.
  • OKU:

    Experience modern Japanese cuisine at this elegant hotel restaurant. Signature dishes include Wagyu beef and fresh sushi. Open for lunch and dinner.
  • Paulaner Brauhaus:

    Enjoy authentic German cuisine and freshly brewed beer at this lively hotel cafe. Open for lunch and dinner.
  • Sweet Boutique:

    Treat yourself to delectable pastries, cakes, and chocolates at this charming hotel cafe. Open daily from 7:00 AM to 10:00 PM.

Hotel Indonesia Kempinski Jakarta Airport pickups and How to Book

Looking for hotels with airport shuttle services? Hotel Indonesia Kempinski Jakarta offers convenient hotel to airport transfer options to ensure a seamless arrival and departure experience. Here's how to arrange your airport pick-up:

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport. Alternatively, you can book an airport transfer through Traveloka when making your hotel reservation.

Nearby MRT Station & Bus Stops

Getting around Jakarta is easy with its extensive public transportation network. If you're looking for MRT nearby or nearby bus station options, here are some of the nearest stations to Hotel Indonesia Kempinski Jakarta:

  • Bundaran HI MRT Station:

    Located approximately 500 meters from the hotel, this is the nearest MRT station.
  • TransJakarta Bus Stop Hotel Indonesia:

    Situated right in front of the hotel, this bus stop provides access to various parts of the city.

To use the MRT or TransJakarta buses, you'll need a public transport card, such as the JakLingko card. These cards can be purchased and topped up at MRT stations, bus stops, and convenience stores.

Nearby Attractions for Family / Kid Friendly

Jakarta offers a plethora of nearby activities and nearby sightseeing places perfect for families and kids. From theme parks to cultural attractions, there's something for everyone to enjoy. Here are some of the best places to visit nearby:

  • Dunia Fantasi (Dufan):

    A popular theme park with thrilling rides and attractions. Located approximately 10 km from the hotel. Entry price: SGD 25 per person.
  • Taman Mini Indonesia Indah (TMII):

    A cultural park showcasing the diversity of Indonesia's provinces. Located approximately 15 km from the hotel. Entry price: SGD 10 per person.
  • Jakarta Aquarium:

    Discover a fascinating underwater world at this aquarium. Located approximately 8 km from the hotel. Entry price: SGD 20 per person.
  • Ragunan Zoo:

    Home to a wide variety of animals from around the world. Located approximately 20 km from the hotel. Entry price: SGD 5 per person.
  • National Museum of Indonesia:

    Explore Indonesia's rich history and culture at this museum. Located approximately 4 km from the hotel. Entry price: SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hotel Indonesia Kempinski Jakarta (Jakarta Pusat)

Jakarta Pusat is a culinary paradise, offering a wide range of nearby dining options to satisfy every craving. From trendy cafes and restaurants to authentic local food, you'll find plenty of delicious eateries near me. Here are some recommendations:

Cafes/Restaurants:

  • Starbucks Coffee:

    Enjoy your favourite coffee and snacks at this popular cafe chain.
  • Pizza Hut:

    Indulge in classic pizzas and pasta dishes at this family-friendly restaurant.
  • The Cafe - Hotel Mulia Senayan:

    A luxurious dining experience with a wide variety of international cuisines.

Local Street Food:

  • Nasi Goreng:

    A classic Indonesian fried rice dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    A traditional Indonesian salad with peanut sauce.
  • Soto Ayam:

    A flavourful chicken soup with noodles and vegetables.
  • Ketoprak:

    A vegetarian dish with tofu, rice noodles, and peanut sauce.

Shopping places near Hotel Indonesia Kempinski Jakarta (Jakarta Pusat)

If you're looking for some retail therapy, Jakarta Pusat offers a variety of nearby shopping destinations to explore. From upscale malls to bustling markets, you'll find plenty of dept stores near me and shops near me to satisfy your shopping desires. Here are some of the best places to shop:

  • Grand Indonesia:

    A sprawling mall with a wide range of international and local brands.
  • Plaza Indonesia:

    A luxury shopping destination with high-end boutiques and designer stores.
  • Pasar Tanah Abang:

    A bustling textile market offering a wide variety of fabrics and clothing at affordable prices.

Other Places to Stay Near Hotel Indonesia Kempinski Jakarta

If Hotel Indonesia Kempinski Jakarta is fully booked or you're looking for alternative accommodations, there are plenty of other hotels nearby to choose from. Here's a selection of the best hotel nearby options in different star categories:

Luxury/5–6 star hotels nearby:

  • The Ritz-Carlton Jakarta, Mega Kuningan:

    A luxurious hotel offering exceptional service and amenities.
  • The Langham, Jakarta:

    A stylish hotel with stunning city views and world-class dining.
  • Four Seasons Hotel Jakarta:

    An elegant hotel with a tranquil atmosphere and impeccable service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Pullman Jakarta Indonesia:

    A modern hotel with a rooftop pool and stylish rooms.
  • Ascott Jakarta:

    A serviced apartment offering spacious accommodations and convenient amenities.
  • Holiday Inn Express Jakarta Wahid Hasyim:

    A comfortable and affordable hotel in a central location.

...on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • ibis Styles Jakarta Tanah Abang:

    A colourful and budget-friendly hotel in the heart of Tanah Abang.
  • Amaris Hotel Thamrin City:

    A simple and convenient hotel close to shopping and dining options.
  • favehotel Wahid Hasyim:

    A stylish and affordable hotel with a central location.

...on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Jakarta doesn't have to be a chore. With its prime location, luxurious amenities, and impeccable service, Hotel Indonesia Kempinski Jakarta is an excellent choice for both business and leisure travellers. However, with so many fantastic options available, it's worth exploring all your choices to find the perfect fit for your needs and budget. Check Hotel availability and make your Hotel reservations today!

Ready to experience the best of Jakarta? Don't wait! Book your stay at Hotel Indonesia Kempinski Jakarta or explore other fantastic accommodations through Traveloka. With a wide selection of hotels and exclusive deals, Traveloka makes room booking easy and affordable. Start planning your dream trip today and book cheap hotels in Indonesia or find cheap hotels nearby!

All facilities in Hotel Indonesia Kempinski Jakarta

Bar, Cafe and Lounge Hotel Indonesia Kempinski Jakarta
Bar, Cafe and Lounge
Swimming Pool Hotel Indonesia Kempinski Jakarta
Swimming Pool
Fitness Center Hotel Indonesia Kempinski Jakarta
Fitness Center
Functional Hall Hotel Indonesia Kempinski Jakarta
Functional Hall
Lobby Hotel Indonesia Kempinski Jakarta
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Gluten-free meals
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Theatre/auditorium

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Sauna
  • Spa

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Car rental
  • Valet parking (surcharge)

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi
  • WiFi (surcharge)

Kids and Pets

  • CRIBS
  • Highchairs

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Hotel Indonesia Kempinski Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 1,000,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Indonesia Kempinski Jakarta
289
Number of floors in Hotel Indonesia Kempinski Jakarta
15
Another facilities in Hotel Indonesia Kempinski Jakarta
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Hotel Indonesia Kempinski Jakarta

Is Hotel Indonesia Kempinski Jakarta parking free for hotel guests, and do you offer valet parking services?
Hotel parking at the Hotel Indonesia Kempinski Jakarta is complimentary for guests. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest.
Does Hotel Indonesia Kempinski Jakarta offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Hotel Indonesia Kempinski Jakarta. To clarify, the hotel's policy on smoking may vary, so it's best to contact them directly to confirm whether they offer hotel smoking rooms or designated smoking areas. Their website or a quick phone call will provide the most up-to-date and accurate information regarding their smoking policy.
Does Hotel Indonesia Kempinski Jakarta offer free hotel Wi-Fi for guests during their stay?
Yes, Hotel Indonesia Kempinski Jakarta provides complimentary hotel wifi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues, contact the reception desk for assistance with your internet access. Enjoy your stay and your complimentary wifi!
Where is the nearest MRT station or bus stops nearby Hotel Indonesia Kempinski Jakarta? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Hotel Indonesia Kempinski Jakarta, offering easy access to various destinations. While there isn't an MRT station immediately adjacent, several are within a reasonable taxi or ride-hailing distance. Nearby visitor attractions include the iconic Selamat Datang Monument and the vibrant Grand Indonesia shopping mall, providing plenty of things to do nearby.
Is Hotel Indonesia Kempinski Jakarta a pet friendly hotel?
I'm afraid the Hotel Indonesia Kempinski Jakarta is not advertised as a pet-friendly hotel. Their policy on accepting animals isn't publicly stated, so it's best to contact them directly to enquire about their pet policy. If you're looking for animal-friendly hotels in Jakarta, it's always advisable to check each hotel's specific pet policy before booking.
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More Reviews from Other Guests in Hotel Indonesia Kempinski Jakarta

8.9
Very Good
From 5,069 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.9

Location

9.3

Service and Facilites

9.1

People often mention about Hotel Indonesia Kempinski Jakarta
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Staff Friendliness (111)
Bedroom (104)
Bathroom (104)
Accessibility (102)
Distance to City Center (100)
Taste (98)
Ambiance (96)
Room Space (95)
Hotel Area (95)
Variety (92)
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Traveler Reviews Hotel Indonesia Kempinski Jakarta

Number of reviews per page
20
40
Customer reviews
B***h
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
everything good, amazing, nice stay
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Ingelina S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Very nice location. Spacious rooms, friendly staff. Absolutely top notch 👍
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Adrian P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Love the breakfast. One of the best in Jakarta
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Rendy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
My daughter loves this room. Big room, big bathtub, and best views
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I***N
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Thank you Hotel Indonesia Kempinski.. I was really satisfied staying there with all the facilities available & the view overlooking the HI roundabout was very nice.. I will stay there again if I have another assignment in Jakarta.. The friendly hotel staff were very helpful because it was my first time staying there.. The breakfast also had a lot of variety & it tasted really good.. Thank you HIKS 🤩
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R***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Breakfast is varied and delicious. Comfortable rooms overlook Bundaran HI. The staff is very friendly.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta, and thank you for your comments. We will contact you as needed. Best regards, Hotel Indonesia Kempinski Jakarta Management Team.
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Sigit S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Impressive. I'd love to come back here sometime if I get the chance.
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Accommodation's Reply
21 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta, and thank you for your comments. We will contact you as needed. Best regards, Hotel Indonesia Kempinski Jakarta Management Team.
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firdaus a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
always the best....❤️❤️❤️..........
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Accommodation's Reply
21 Jul 2025
Dear Valuable Guest, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments, it is much appreciated! We shall get back to you in due time, should it be required. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
h***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Everything was very pleasant and memorable, only when checking in we had to wait 1 hour to be informed via WhatsApp that the room was ready.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta, and thank you for your comments. We will contact you as needed. Best regards, Hotel Indonesia Kempinski Jakarta Management Team.
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a***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Excellent... Got upgraded to Grand Deluxe King Bundaran HI View room
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Accommodation's Reply
21 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta, and thank you for your comments. We will contact you as needed. Best regards, Hotel Indonesia Kempinski Jakarta Management Team.
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k***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff is very friendly, the rooms are spacious and clean... only the breakfast is not very varied, the bakery is delicious
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Accommodation's Reply
21 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta, and thank you for your comments. We will contact you as needed. Best regards, Hotel Indonesia Kempinski Jakarta Management Team.
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I***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 4 week(s) ago
The luggage took more than an hour to be delivered and the room was smaller than the standard size. The bathroom smelled bad and had lots of black mold. The toilet smelled bad. The hairdryer was broken.
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Accommodation's Reply
21 Jul 2025
Dear Guest, Thank you for taking the time to leave a review. We are truly sorry to hear about your unsatisfactory experience during your stay with us. We apologize for the delay in delivering your luggage, which took over an hour. This is certainly not in line with our service standards. Furthermore, we are very concerned to hear about the cleanliness and amenities issues in your room, including the unpleasant odor, black mold in the bathroom, the smelly toilet, and the broken hair dryer. These are completely unacceptable and we will immediately follow up with the relevant teams, especially Housekeeping and Engineering, to ensure thorough improvements and prevent recurrence. We understand your disappointment and greatly appreciate this feedback as it is an important evaluation for us. We hope you will give us another opportunity to provide an even better stay in the future. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team.
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly highly recommended choice to always come back to stay here, the best 👍
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Accommodation's Reply
11 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta, and thank you for your comments. We will contact you as needed. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team
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B***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
Unfortunately, during my stay, I experienced something quite upsetting. While having breakfast, I noticed a mouse running around on the ceiling of the dining area. I immediately reported this to the manager on duty. For a hotel that holds a 5-star rating, this was truly unexpected and disappointing. Cleanliness and hygiene—especially in food service areas—should be a top priority. I hope the management takes this seriously and ensures that such incidents do not happen again in the future.
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2 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Valued Guest, We sincerely apologize for the distressing experience you encountered during your breakfast at Hotel Indonesia Kempinski Jakarta. The presence of a mouse in our dining area is unacceptable and falls far below the five-star standards we are committed to upholding. Please be assured that we are taking this incident with the utmost seriousness. We have launched an immediate and thorough investigation and are implementing comprehensive corrective measures to address this issue and prevent any recurrence. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. It enables us to continuously enhance our services and maintain the exceptional quality our guests expect. We hope to have the opportunity to welcome you back and demonstrate our unwavering commitment to providing a flawless experience. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
n***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
very friendly hotel staff but the checkin process took up to 1 hour for the room to be ready
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Accommodation's Reply
07 Jul 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta and thank you for your comments. We regret to learn that the room you booked was not available according to check in time, we have conveyed your complaint to the relevant department in order to improve our service. We will contact you, if necessary. Best regards, Hotel Indonesia Kempinski Jakarta Management Team.
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A***a
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Booked here to celebrate an achievement, and did not disappointed. The staffs was very friendly, helpful, and respectful. Had a great experience here, got a free room upgrade and free cakes. Spacious bedroom and clean bathroom, nice view to Bundaran HI. Easy transportation with Silverbird, it helped me so much. Thanks Kempinski!
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Accommodation's Reply
07 Jul 2025
Dear Valuable Guest, Greetings from Hotel Indonesia Kempinski Jakarta and thank you for the recent posting of your comments, it is much appreciated! We shall get back to you in due time, should it be required. Sincerely, The Management Team of Hotel Indonesia Kempinski Jakarta
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Nida A. T.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
very satisfied. next time I will come here again with my family. overall is good
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+2
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Accommodation's Reply
26 Jun 2025
Dear Ms. Nida, Thank you for your excellent rating! We are delighted to know that you had a wonderful experience with us and greatly appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay. Sincerely, Petra Baumann. General Manager.
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R***n
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Big room with HI roundabout view also available. There is special access to Grand Indonesia. The staff are friendly. The food is delicious. Recommended to stay here if you have extra money.
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1 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Guest, Warm greetings from Hotel Indonesia Kempinski Jakarta and thank you for your comments. We will contact you, if necessary. Sincerely, Hotel Indonesia Kempinski Jakarta Management Team.
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NADYA T. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable, friendly, and professional staff, great ambiance. We had a great time✨
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Accommodation's Reply
26 Jun 2025
Dear Ms. Nadya, Thank you for your perfect rating! We’re thrilled to know you had a great experience with us and truly appreciate your feedback. It was a pleasure hosting you, and we hope to welcome you back soon for another outstanding stay. Sincerely, Petra Baumann General Manager
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Kadek C. D.
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8.5
/10
Reviewed 7 week(s) ago
Very good, I like this hotel
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4 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear Valued Guest, Thank you for your excellent rating! We are delighted to know that you had a wonderful experience with us and greatly appreciate your feedback. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay. Sincerely, Petra Baumann. General Manager
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Bedroom 4 Hotel Indonesia Kempinski Jakarta

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