Hotel Istana Ratu

Hotels
Preferred Partner
7.0
/10
Pleasant
985 reviews

What Guests Say About Their Stay

Nadhi S. S.
9.1
/ 10
Strategic location, close to office area and also recreation center.
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calvin m.
9.7
/ 10
Strategic and satisfying place.
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Delon p.
8.5
/ 10
Amazing, convenient and strategic, smoothly
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Nurul
8.2
/ 10
location is very strategic for where to go
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Decky Afriansyah
9.7
/ 10
Satisfactory, strategic location ...
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In the Area
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Jalan Jaksa No. 7 & 9 Kebon Sirih Jakarta Pusat, Menteng, Jaksa Street, Jakarta, Indonesia

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Hotel Istana Ratu is a hotel in a good neighborhood, which is located at Jaksa Street. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Istana Ratu

Jalan Jaksa No. 7 & 9 Kebon Sirih Jakarta Pusat, Menteng, Jaksa Street, Jakarta, Indonesia
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Lobby Hotel Istana Ratu
Lobby 2 Hotel Istana Ratu

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Hotel Istana Ratu Rates per Night

Hotel Istana Ratu room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Hotel Istana Ratu hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hotel Istana Ratu Location & Address

Hotel Istana Ratu is located at Jalan Jaksa No. 7 & 9 Kebon Sirih Jakarta Pusat, Menteng, Jaksa Street, Jakarta, Indonesia. It's situated in the Jakarta Pusat area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately XX km from the city center.

How to go to Hotel Istana Ratu from Airport

Arriving at Soekarno-Hatta International Airport and wondering about the best way to get to Hotel Istana Ratu? Don't worry, there are several convenient options for your hotel transfer. Whether you're looking for speed, affordability, or comfort, Jakarta has you covered.

  • Taxi (most direct):

    A taxi is the most straightforward way to get to the hotel. You can find taxi counters at the airport or use ride hailing. The journey typically takes around 30-60 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride hailing services are readily available at the airport. Simply book a ride through the app and meet your driver at the designated pick-up point. This option offers a balance of convenience and cost.
  • Airport Bus (budget-friendly):

    The DAMRI airport bus offers a more affordable option. Several routes serve different parts of Jakarta. Check the schedule and route that best suits your destination and transfer from the bus terminal to the hotel.

Tips:

For the most convenient route, consider using a ride hailing service or a taxi, especially if you have luggage. These options offer door-to-door service and can save you time and hassle.

Hotel Istana Ratu Reviews & Summary

Want to know all about Hotel Istana Ratu before you book? Reading hotel reviews is a great way to get a feel for what to expect during your stay. Guests consistently praise the hotel for its comfortable accommodations and convenient location in the heart of Jakarta Pusat.

What do guests love about Hotel Istana Ratu? Many highlight the friendly and helpful staff, the clean and well-maintained rooms, and the delicious breakfast buffet. A standout feature is the rooftop pool, offering stunning city views. One recent review raved, "The perfect place to stay in Jakarta! Excellent service, comfortable rooms, and a fantastic location. I highly recommend it!"

Hotel Istana Ratu Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Hotel Istana Ratu offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's something for everyone.

  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Offers a choice of smoking or non-smoking rooms.
  • Deluxe Room:

    A larger room with enhanced amenities, including a seating area and a work desk. Some rooms offer city views.
  • Suite:

    A spacious and luxurious option with a separate living area and bedroom. Features a bathtub in the bathroom.
  • Family Room:

    Designed for families, with extra beds or a connecting room option.

Hotel Istana Ratu is not a pet-friendly hotel.

Hotel Facilities in Hotel Istana Ratu

Hotel Istana Ratu boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay. Whether you're travelling for business or leisure, you'll find plenty of hotel amenities to keep you entertained and relaxed.

  • Swimming Pool:

    Take a dip in the refreshing outdoor swimming pool, open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active at the well-equipped fitness center, available 24 hours a day.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Prices vary depending on the service.
  • Business Center:

    Stay connected and productive at the business center, offering printing and photocopying services.
  • Kids' Club:

    Keep the little ones entertained at the supervised kids' club.

Hotel Buffet or Restaurant/Cafe in Hotel Istana Ratu

Hotel Istana Ratu offers a delightful culinary experience with its hotel restaurant and cafe. Whether you're craving local Indonesian cuisine or international dishes, you'll find something to satisfy your taste buds. Enjoy a delicious hotel buffet or a casual meal at the cafe.

  • Ratu Restaurant:

    Serves a buffet breakfast, lunch, and dinner with a variety of Indonesian and international dishes. The buffet is priced at approximately SGD 30 per person. Open from 6:00 AM to 10:00 PM.
  • Lobby Cafe:

    Offers a selection of coffee, tea, pastries, and light snacks. Open from 7:00 AM to 11:00 PM.

A signature dish at Ratu Restaurant is the Nasi Goreng Istana, a flavorful fried rice dish with a special blend of spices.

Hotel Istana Ratu Airport pickups and How to Book

Looking for hotels with airport shuttle services? Hotel Istana Ratu offers a convenient hotel to airport transfer service to make your arrival and departure hassle-free. Avoid the stress of finding transportation and enjoy a smooth journey to or from Soekarno-Hatta International Airport.

To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport. The cost of the airport transfer is approximately SGD 40 per trip.

Nearby MRT Station & Bus Stops

Getting around Jakarta is easy with the convenient MRT and bus network. Hotel Istana Ratu is located near several MRT nearby and bus stops nearby, making it easy to explore the city's attractions. Whether you're heading to a shopping mall or a cultural site, public transport is a great option.

  • Bundaran HI MRT Station:

    Approximately 1.5 km from the hotel.
  • Sarinah Bus Stop:

    Approximately 500 meters from the hotel.

To use the MRT and bus network, you'll need a JakLingko card, which can be purchased and topped up at MRT stations and bus terminals. Alternatively, you can use electronic money cards from major banks.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Jakarta Pusat offers a variety of nearby places to go that are perfect for families and kids. From theme parks to museums, there's plenty of stuff to see nearby and keep everyone entertained.

  • Dunia Fantasi (Dufan):

    A popular theme park with thrilling rides and attractions. Located approximately 10 km from the hotel. Entry price is around SGD 25 per person.
  • Sea World Ancol:

    An aquarium showcasing a variety of marine life. Located approximately 11 km from the hotel. Entry price is around SGD 20 per person.
  • KidZania Jakarta:

    An interactive city where kids can role-play different professions. Located approximately 8 km from the hotel. Entry price is around SGD 22 per person.
  • National Museum of Indonesia:

    Explore the history and culture of Indonesia. Located approximately 4 km from the hotel. Entry is free.
  • Jakarta History Museum:

    Learn about the history of Jakarta in this historic building. Located approximately 5 km from the hotel. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hotel Istana Ratu (Jakarta Pusat)

Jakarta Pusat is a food lover's paradise, with a wide range of nearby dining options to suit every taste. Whether you're looking for a cozy cafe, a fancy restaurant, or some delicious local food, you'll find it all near Hotel Istana Ratu. Explore the vibrant culinary scene and discover your new favorite spot.

Cafes/Restaurants:

  • Starbucks:

    A popular coffee chain with multiple locations in Jakarta Pusat.
  • Pizza Hut:

    A family-friendly restaurant serving a variety of pizzas and pasta dishes.
  • The Cafe, Hotel Mulia Senayan:

    Offers a luxurious dining experience with a wide selection of international cuisine.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Ketoprak:

    Tofu, vegetables, and rice vermicelli in peanut sauce.

Shopping places near Hotel Istana Ratu (Jakarta Pusat)

Shopaholics rejoice! Jakarta Pusat is a shopper's paradise, with plenty of nearby shopping options to satisfy your retail cravings. From upscale malls to bustling markets, you'll find everything you need and more. Explore the dept stores near me and discover the latest trends.

  • Grand Indonesia:

    A large shopping mall with a wide variety of international and local brands.
  • Plaza Indonesia:

    A luxury shopping mall featuring high-end designer stores.
  • Pasar Tanah Abang:

    A large textile market offering a wide selection of fabrics and clothing at affordable prices.

Other Places to Stay Near Hotel Istana Ratu

If Hotel Istana Ratu is fully booked or you're looking for alternative accommodations, there are plenty of other places to stay nearby. Jakarta Pusat offers a wide range of hotels, from luxury five star hotels near me to affordable hotels nearby. Find the perfect hotel for your needs and budget.

Luxury/5–6 Star Hotels Nearby:

  • Hotel Indonesia Kempinski Jakarta:

    A luxurious hotel with a rich history and stunning city views.
  • The Ritz-Carlton Jakarta, Mega Kuningan:

    Offers elegant accommodations and exceptional service.
  • Grand Hyatt Jakarta:

    A sophisticated hotel with a wide range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Holiday Inn Express Jakarta Wahid Hasyim:

    A modern hotel with comfortable rooms and a convenient location.
  • Mercure Jakarta Sabang:

    Offers stylish accommodations and a rooftop pool.
  • Ashley Hotel Jakarta Wahid Hasyim:

    A boutique hotel with a cozy atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Ibis Jakarta Harmoni:

    A budget-friendly hotel with clean and comfortable rooms.
  • Amaris Hotel Juanda Jakarta:

    Offers simple and affordable accommodations.
  • Pop! Hotel Pasar Baru Jakarta:

    A trendy hotel with a minimalist design.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to experience the best of Jakarta Pusat? Hotel Istana Ratu offers a comfortable and convenient base for exploring this vibrant city. With its excellent location, friendly staff, and wide range of amenities, it's the perfect choice for your next trip. Check Hotel availability and book your room today!

Don't miss out on the opportunity to create unforgettable memories in Jakarta. Book your stay at Hotel Istana Ratu through Traveloka and enjoy exclusive deals and discounts. Start planning your adventure now and book cheap hotels in Indonesia or find cheap hotels nearby!

All facilities in Hotel Istana Ratu

Lobby Hotel Istana Ratu
Lobby
Exterior Hotel Istana Ratu
Exterior
Bedroom Hotel Istana Ratu
Bedroom
Restaurant Hotel Istana Ratu
Restaurant

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Non-smoking room
  • Smoking area

In-room Facilities

  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

Transportation

  • Car rental
  • Secure parking

Things to Do

  • Garden

Accommodation Policy & General Information in Hotel Istana Ratu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 13:00

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 13:00
Available rooms at Hotel Istana Ratu
76
Number of floors in Hotel Istana Ratu
7
Another facilities in Hotel Istana Ratu
Coffee shop, 24-hour room service, Room service, WiFi in public area, ATM/Banking

Frequently asked question in Hotel Istana Ratu

What are available facilities at Hotel Istana Ratu?
There are top facilites at Hotel Istana Ratu such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Istana Ratu?
The standard check-in time at Hotel Istana Ratu is starting from From 14:00 while the latest check-out time is at Before 13:00
What is the star rating of Hotel Istana Ratu
Hotel Istana Ratu has a 1.0-star rating.
How many floors does Hotel Istana Ratu have?
Hotel Istana Ratu has 7.
How many rooms are available at Hotel Istana Ratu
Hotel Istana Ratu has 76.
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More Reviews from Other Guests in Hotel Istana Ratu

7.0
Pleasant
From 985 reviews
Provided by travelers on
Cleanliness

6.4

Room Comfort

6.6

Meal

6.6

Location

7.6

Service and Facilites

6.9

People often mention about Hotel Istana Ratu
All
Bathroom (14)
Bedroom (12)
Ambiance (11)
Distance to City Center (10)
Surroundings (8)
Accessibility (7)
Wifi (7)
Activity Option (7)
Hotel Area (7)
Staff Friendliness (5)
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Traveler Reviews Hotel Istana Ratu

Number of reviews per page
20
40
Customer reviews
I***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The hotel staff was friendly, but unfortunately, I got a room with a door that was difficult to lock. When I entered the bathroom, there was a broken part and an unpleasant odor came out. Then, when I was about to enter, there was a cockroach in the bathroom coming out of a hole. 🙏 Hopefully, they'll pay more attention in the future.
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Accommodation's Reply
07 Nov 2025
Thank you so much for your valuable review and feedback 🙏 We apologize for any inconvenience you experienced during your stay. We have already acknowledged your concerns regarding the room door, bathroom condition, and cleanliness. Our team will follow up immediately to ensure this does not happen again. We sincerely look forward to welcoming you back for an even more comfortable stay. Best regards,
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S***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 10 week(s) ago
totally bad experience.. and hotel bathroom too bad bedroom also small.. I am from India
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
Decent place to stay for just 1-3 days. No wifi and the cleanliness just not it.
Find this review helpful?
Accommodation's Reply
24 Aug 2025
Thank you for taking the time to share your review.We sincerely apologize for the inconvenience you experienced regarding cleanliness and the absence of Wi Fi during your stay. We truly value your input and hope to have the opportunity to welcome you again in the future, providing you with more comfortable.
A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The staff was very accommodating during check in and check out.
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
Thank you for your review. We hope it makes us even better. We look forward to seeing you again. Best regards.
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H***m
icon-origin-TRAVELOKA
7.9
/10
Reviewed 21 week(s) ago
This hotel is very old. No room.service. I should asked them for change my towel. No cleaning room eventthough I was stay more than 5 days . Many crocks in the room.
3 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mr./mrs Thank you for your feedback. We're truly sorry for the inconvenience during your stay. Your comments about the room condition and service are noted, and we will work to improve. We appreciate you bringing this to our attention. Best regards, Hotel Istana Rat
Diko A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Very strategic, close to offices and places to eat.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Good morning ma'am/sir. Thank you for your review. Hopefully it will make us even better. We look forward to your return. Best regards. Management of Istana Ratu Hotel
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 26 week(s) ago
The room atmosphere needs to be improved to be more comfortable and the cleanliness of the bathroom needs to be improved to look clean as well as the lack of Wi-Fi and food facilities.
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Good morning. Hopefully you are always in good health. Thank you for your review. And we apologize for the inconvenience you experienced during your visit. It will be our reference to be even better. Thank you
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R***d
icon-origin-TRAVELOKA
6.5
/10
Reviewed 29 week(s) ago
The room doesn't smell good and I want to put clothes in the wardrobe but the wardrobe smells.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Good afternoon Sir/Madam. We apologize for the inconvenience. Your review will be a reference for our motivation in the future to be better. Once again we apologize for the inconvenience. Best regards. Hotel Management
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 29 week(s) ago
Actually the facilities are okay for a budget hotel. The room is quite spacious, the AC works well, the heater is also okay. It's just not well maintained. The bathroom is not clean, toiletries are not provided. There is a horror nuance because there are many spider webs at the entrance to the room. Hopefully it can be improved again.
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4 people find it helpful
Accommodation's Reply
12 May 2025
Good afternoon. Thank you for your input. We apologize for the inconvenience. Your review is a valuable input for us to improve in the future. Once again, we, the management, apologize for the inconvenience. We look forward to welcoming you back. Thank you. Best regards.
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D***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 44 week(s) ago
very bad, there are rats in the room, the staff is so-so, dirty towels, dirty bathroom, very disappointing service
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3 people find it helpful
Accommodation's Reply
05 Feb 2025
Good Morning Greetings. We apologize for the inconvenience sir/madam. Your review will be a note for us to be better. Hopefully in the future we will be better and we await your return. Thank you and warm regards.
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Aji F.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 46 week(s) ago
very shabby old hotel, only strategic location
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2 people find it helpful
Accommodation's Reply
20 Jan 2025
Good afternoon, Sir. We apologize in advance for the inconvenience and will be our reference to be better in the future. Be a note for us in service and comfort. Thank you for the review. We look forward to your return visit.
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L***o
icon-origin-TRAVELOKA
8.1
/10
Reviewed 51 week(s) ago
Some of the room lights were out, the room was not clean, the bathroom needs to be renovated, soap, shampoo, toothbrush, toothpaste were not available, there was an additional 100 thousand per night for 1 additional person, in other hotels there was no additional money, please pay attention in the future.
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Accommodation's Reply
16 Dec 2024
Good afternoon, Sir. Hope you are always healthy. We apologize in advance for the inconvenience. Hopefully it will be a reference for us to be better in our service in the future. Thank you.
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Y***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Suitable for travelers who want to test for a visa
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1 people find it helpful
Accommodation's Reply
28 Nov 2024
We, the management, would like to thank you for your review, hopefully it will make us even better. We look forward to your return. Hopefully you will always be given health.
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Agus s.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 64 week(s) ago
The hotel is not very clean, boss.
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3 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 65 week(s) ago
Bad experience, clogged sink, musty smelly room, just checked in there were used towels, lots of hair, AC was not cold. That's all and thank you 😔🙏🏼
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6 people find it helpful
B***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 68 week(s) ago
Nice place but not clean enough.
1 people find it helpful
Dewa W.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 68 week(s) ago
Friendly staff very helpful, close to US embassy.
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2 people find it helpful
Profile Picture
Andi F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 71 week(s) ago
Queen Jaya palace hotel always.
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3 people find it helpful
Accommodation's Reply
30 Jul 2024
Good morning sir. Thank you for the review. Hopefully we will continue to get better. We are waiting for your return, sir. Best regards.
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A***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 73 week(s) ago
The toilet couldn't be flushed. But other than that OK for the price.
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1 people find it helpful
Accommodation's Reply
16 Jul 2024
Good morning. We apologize in advance for the inconvenience sir/madam. Thank you for the review which we will use as a reference to make it even better. We are waiting for your return. Thank you and always be healthy.
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R***A
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 74 week(s) ago
The hotel is derty. The bathroom is smelly and cigarettes bud every wheree, never been clean maybe, bed room smells cigarettes, spider wab every where, no food is OK, no water to drink, no toiletries, Hotel place is OK
Find this review helpful?
Accommodation's Reply
16 Jul 2024
Good morning We apologize in advance for the inconvenience, sir/madam. Thank you for the review which we will use as a reference to make it even better. Thank you and always be healthy.
Number of reviews per page
20
40

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Exterior 4 Hotel Istana Ratu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.0
Pleasant
From 985 reviews
Provided by travelers on
Cleanliness

6.4

Room Comfort

6.6

Meal

6.6

Location

7.6

Service and Facilites

6.9

People often mention about Hotel Istana Ratu
All
Bathroom (14)
Bedroom (12)
Ambiance (11)
Distance to City Center (10)
Surroundings (8)
Accessibility (7)
Wifi (7)
Activity Option (7)
Hotel Area (7)
Staff Friendliness (5)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Istana Ratu

Number of reviews per page
20
40
Customer reviews
I***i
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The hotel staff was friendly, but unfortunately, I got a room with a door that was difficult to lock. When I entered the bathroom, there was a broken part and an unpleasant odor came out. Then, when I was about to enter, there was a cockroach in the bathroom coming out of a hole. 🙏 Hopefully, they'll pay more attention in the future.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Nov 2025
Thank you so much for your valuable review and feedback 🙏 We apologize for any inconvenience you experienced during your stay. We have already acknowledged your concerns regarding the room door, bathroom condition, and cleanliness. Our team will follow up immediately to ensure this does not happen again. We sincerely look forward to welcoming you back for an even more comfortable stay. Best regards,
Translated by Google Icon
See original
S***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 10 week(s) ago
totally bad experience.. and hotel bathroom too bad bedroom also small.. I am from India
Find this review helpful?
M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 15 week(s) ago
Decent place to stay for just 1-3 days. No wifi and the cleanliness just not it.
Find this review helpful?
Accommodation's Reply
24 Aug 2025
Thank you for taking the time to share your review.We sincerely apologize for the inconvenience you experienced regarding cleanliness and the absence of Wi Fi during your stay. We truly value your input and hope to have the opportunity to welcome you again in the future, providing you with more comfortable.
A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The staff was very accommodating during check in and check out.
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
Thank you for your review. We hope it makes us even better. We look forward to seeing you again. Best regards.
Translated by Google Icon
See original
H***m
icon-origin-TRAVELOKA
7.9
/10
Reviewed 21 week(s) ago
This hotel is very old. No room.service. I should asked them for change my towel. No cleaning room eventthough I was stay more than 5 days . Many crocks in the room.
3 people find it helpful
Accommodation's Reply
15 Jul 2025
Dear Mr./mrs Thank you for your feedback. We're truly sorry for the inconvenience during your stay. Your comments about the room condition and service are noted, and we will work to improve. We appreciate you bringing this to our attention. Best regards, Hotel Istana Rat
Diko A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 23 week(s) ago
Very strategic, close to offices and places to eat.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Good morning ma'am/sir. Thank you for your review. Hopefully it will make us even better. We look forward to your return. Best regards. Management of Istana Ratu Hotel
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 26 week(s) ago
The room atmosphere needs to be improved to be more comfortable and the cleanliness of the bathroom needs to be improved to look clean as well as the lack of Wi-Fi and food facilities.
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2 people find it helpful
Accommodation's Reply
09 Jun 2025
Good morning. Hopefully you are always in good health. Thank you for your review. And we apologize for the inconvenience you experienced during your visit. It will be our reference to be even better. Thank you
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R***d
icon-origin-TRAVELOKA
6.5
/10
Reviewed 29 week(s) ago
The room doesn't smell good and I want to put clothes in the wardrobe but the wardrobe smells.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Good afternoon Sir/Madam. We apologize for the inconvenience. Your review will be a reference for our motivation in the future to be better. Once again we apologize for the inconvenience. Best regards. Hotel Management
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 29 week(s) ago
Actually the facilities are okay for a budget hotel. The room is quite spacious, the AC works well, the heater is also okay. It's just not well maintained. The bathroom is not clean, toiletries are not provided. There is a horror nuance because there are many spider webs at the entrance to the room. Hopefully it can be improved again.
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4 people find it helpful
Accommodation's Reply
12 May 2025
Good afternoon. Thank you for your input. We apologize for the inconvenience. Your review is a valuable input for us to improve in the future. Once again, we, the management, apologize for the inconvenience. We look forward to welcoming you back. Thank you. Best regards.
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D***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 44 week(s) ago
very bad, there are rats in the room, the staff is so-so, dirty towels, dirty bathroom, very disappointing service
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3 people find it helpful
Accommodation's Reply
05 Feb 2025
Good Morning Greetings. We apologize for the inconvenience sir/madam. Your review will be a note for us to be better. Hopefully in the future we will be better and we await your return. Thank you and warm regards.
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Aji F.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 46 week(s) ago
very shabby old hotel, only strategic location
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2 people find it helpful
Accommodation's Reply
20 Jan 2025
Good afternoon, Sir. We apologize in advance for the inconvenience and will be our reference to be better in the future. Be a note for us in service and comfort. Thank you for the review. We look forward to your return visit.
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L***o
icon-origin-TRAVELOKA
8.1
/10
Reviewed 51 week(s) ago
Some of the room lights were out, the room was not clean, the bathroom needs to be renovated, soap, shampoo, toothbrush, toothpaste were not available, there was an additional 100 thousand per night for 1 additional person, in other hotels there was no additional money, please pay attention in the future.
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Accommodation's Reply
16 Dec 2024
Good afternoon, Sir. Hope you are always healthy. We apologize in advance for the inconvenience. Hopefully it will be a reference for us to be better in our service in the future. Thank you.
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Y***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
Suitable for travelers who want to test for a visa
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1 people find it helpful
Accommodation's Reply
28 Nov 2024
We, the management, would like to thank you for your review, hopefully it will make us even better. We look forward to your return. Hopefully you will always be given health.
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Agus s.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 64 week(s) ago
The hotel is not very clean, boss.
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3 people find it helpful
F***y
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 65 week(s) ago
Bad experience, clogged sink, musty smelly room, just checked in there were used towels, lots of hair, AC was not cold. That's all and thank you 😔🙏🏼
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6 people find it helpful
B***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 68 week(s) ago
Nice place but not clean enough.
1 people find it helpful
Dewa W.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 68 week(s) ago
Friendly staff very helpful, close to US embassy.
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2 people find it helpful
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Andi F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 71 week(s) ago
Queen Jaya palace hotel always.
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3 people find it helpful
Accommodation's Reply
30 Jul 2024
Good morning sir. Thank you for the review. Hopefully we will continue to get better. We are waiting for your return, sir. Best regards.
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A***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 73 week(s) ago
The toilet couldn't be flushed. But other than that OK for the price.
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1 people find it helpful
Accommodation's Reply
16 Jul 2024
Good morning. We apologize in advance for the inconvenience sir/madam. Thank you for the review which we will use as a reference to make it even better. We are waiting for your return. Thank you and always be healthy.
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R***A
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 74 week(s) ago
The hotel is derty. The bathroom is smelly and cigarettes bud every wheree, never been clean maybe, bed room smells cigarettes, spider wab every where, no food is OK, no water to drink, no toiletries, Hotel place is OK
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Accommodation's Reply
16 Jul 2024
Good morning We apologize in advance for the inconvenience, sir/madam. Thank you for the review which we will use as a reference to make it even better. Thank you and always be healthy.
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