ibis Pontianak City Center

Hotels
8.5
/10
Very Good
3,768 reviews

What Guests Say About Their Stay

Andreas
10.0
/ 10
Good hotel with short walking distance to Mega Mall, complete bathroom necessities. Small bathroom and no cooler, great for short stay
Idden V.
9.4
/ 10
Great hospitality and hygiene, new hotel (2019), located just beside the most prominent shopping mall in Pontianak, value for money. just for improvements: many of the important products they offered are not visible easily, such as rapid test antigen, car/driver rentals, etc. Those are very good products, but not informed to the customers.
Aji S.
9.6
/ 10
Due to the arrival of our flight we were at the hotel at noon, Ms. Laila and Ms. Okta on the reception was very helpful in organizing my request. It’s a wonderful place to stay at the heart of the city. Highly recommend this hotel!
Muhammad N. A. B. C. O.
9.7
/ 10
very nice, the receptionist, staff and breakfast very good, giving 5 star for their service, location in the center of city pontianak, close to one mall that famous there
Badrul
10.0
/ 10
Good and clean room, great customer service and great experience staying here
In the Area
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Jl Jendral Ahmad Yani No 81, West Kalimantan, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78124

Main Facilities

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24-Hour Front Desk
Parking
WiFi
ibis Pontianak City Center is a hotel in a good neighborhood, which is located at South Pontianak. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81, West Kalimantan, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78124
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ibis Pontianak City Center Rates per Night

Looking for the best ibis Pontianak City Center hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! ibis Pontianak City Center room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

ibis Pontianak City Center Location & Address

ibis Pontianak City Center is located at Jl Jendral Ahmad Yani No 81, West Kalimantan, Pontianak Selatan, Pontianak, Kalimantan Barat, Indonesia, 78124. It's situated in the Pontianak area of Indonesia, known for its vibrant culture and delicious street food. The hotel address makes it easy to explore the city. The hotel is approximately 2 km from the city center.

How to go to ibis Pontianak City Center from Airport

Need a hotel transfer from the airport to the hotel? Getting to ibis Pontianak City Center from Supadio International Airport (PNK) is a breeze. Here are a few options for your hotel transfer:
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Pontianak. Simply book a ride through the app, and your driver will meet you at the designated pick-up point.
  • Airport Bus (Most Affordable):

    The Damri airport bus offers a budget-friendly option. The bus route usually includes stops near major hotels in the city center. Check the schedule upon arrival.
  • Hotel Shuttle (Pre-booked):

    Some hotels, including ibis Pontianak City Center, may offer airport shuttle services. Contact the hotel in advance to arrange your hotel transfer.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging an airport shuttle with the hotel. This ensures a smooth and hassle-free transfer, especially if you're arriving late at night or with a lot of luggage.

ibis Pontianak City Center Reviews & Summary

Looking for all about hotel ibis Pontianak City Center? Hotel reviews can give you a great insight into what to expect during your stay. This hotel consistently receives positive feedback for its comfortable rooms, friendly staff, and convenient location. Guests love the hotel's cleanliness and modern amenities. The central location makes it easy to explore Pontianak's attractions and enjoy the local cuisine. A standout feature is the rooftop pool, offering stunning city views. Here's a short review to encourage bookings: "Excellent hotel with a great location! The staff were incredibly helpful, and the rooms were spotless. The rooftop pool was a definite highlight. Highly recommend!"

ibis Pontianak City Center Room Types Available

Choosing the right hotel room type can make all the difference to your stay. ibis Pontianak City Center offers a variety of categories of hotel rooms to suit different needs and preferences. Here are the different hotel bedroom types available:
  • Standard Room:

    A comfortable and well-equipped room with a double or twin beds, ideal for solo travellers or couples. Non-smoking rooms are available.
  • Superior Room:

    Offering more space and enhanced amenities, such as a seating area and a work desk. Some rooms offer city views.
  • Family Room:

    Designed for families, these rooms feature a double bed and a sofa bed, providing ample space for everyone.
  • Connecting Rooms:

    Perfect for larger families or groups, these rooms can be connected to create a larger living space.
  • Accessible Rooms:

    These rooms are designed to accommodate guests with disabilities, featuring wider doorways, grab bars, and accessible bathrooms.
Please note that ibis Pontianak City Center is not a pet-friendly hotel.

Hotel Facilities in ibis Pontianak City Center

When choosing a hotel, the hotel amenities and hotel facilities can greatly enhance your experience. ibis Pontianak City Center offers a range of amenities to ensure a comfortable and enjoyable stay.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active during your trip with the well-equipped fitness center, open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant, serving a variety of local and international dishes.
  • Meeting Rooms:

    Host your business events in the hotel's modern meeting rooms, equipped with audio-visual equipment.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
  • 24-Hour Front Desk:

    The friendly staff are available 24/7 to assist with any requests or inquiries.
  • Laundry Service:

    Keep your clothes fresh with the hotel's laundry service (additional fees apply).
  • Kids' Club:

    A dedicated play area for children, ensuring they have a fun and engaging stay.

Hotel Buffet or Restaurant/Cafe in ibis Pontianak City Center

Looking for a great hotel buffet or hotel restaurant? ibis Pontianak City Center offers a delightful dining experience with its on-site restaurant and cafe. Here's what you can expect:
  • ibis Kitchen Restaurant:

    This is the main hotel restaurant, serving a variety of Indonesian and international cuisine. They offer a daily buffet breakfast, lunch, and dinner. The buffet price is approximately SGD 25 per person. Opening hours are from 6:00 AM to 10:00 PM.
  • ibis Cafe:

    A cozy cafe serving coffee, tea, pastries, and light snacks. It's the perfect spot for a quick bite or a relaxing afternoon. Opening hours are from 10:00 AM to 11:00 PM.
A special dish to try is their signature Nasi Goreng, a flavorful Indonesian fried rice dish.

ibis Pontianak City Center Airport pickups and How to Book

Are you looking for hotels with airport shuttle services? ibis Pontianak City Center offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. You'll need to provide your flight details, including arrival time and flight number. The hotel staff will arrange for a driver to meet you at the airport and transport you to the hotel.

Nearby MRT Station & Bus Stops

Navigating Pontianak using public transport is relatively straightforward. While there isn't an MRT nearby, there are several nearby bus stations and bus stops nearby that provide easy access to different parts of the city.
  • Trans Pontianak Bus Stop (Jl. Ahmad Yani):

    Located approximately 500 meters from the hotel, this bus stop is served by several Trans Pontianak bus routes.
  • Terminal Siantan:

    A major bus terminal located about 5 km from the hotel, offering connections to various destinations within and outside Pontianak.
To use the Trans Pontianak buses, you'll need to purchase a Trans Pontianak card, which can be topped up at designated kiosks or convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Pontianak offers a range of attractions that are perfect for families and kids. Here are a few nearby sightseeing places to consider:
  • Equator Monument (Tugu Khatulistiwa):

    A must-visit landmark marking the equator line. Kids will love standing with one foot in each hemisphere. Distance from hotel: 5 km. Entry is free.
  • Alun Alun Kapuas:

    A vibrant city square with playgrounds, food stalls, and cultural performances. Distance from hotel: 1 km. Entry is free.
  • Museum Negeri Pontianak:

    Learn about the history and culture of West Kalimantan at this museum. Distance from hotel: 3 km. Entry fee: SGD 2.
  • Waterfront City Park:

    A scenic park along the Kapuas River, offering beautiful views and recreational activities. Distance from hotel: 1.5 km. Entry is free.
  • Gereja Katedral Santo Yosef:

    A beautiful cathedral with stunning architecture. Distance from hotel: 2.5 km. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near ibis Pontianak City Center (Pontianak)

Exploring nearby dining options and local food is a must when visiting Pontianak. Here are some fantastic food eatiries near me:

Cafes/Restaurants:

  • Warung Kopi Asiang:

    A popular coffee shop known for its strong coffee and traditional snacks.
  • Abang Kepiting Restaurant:

    A seafood restaurant specializing in crab dishes.
  • Restoran Gajah Mada:

    A well-known restaurant serving a variety of Indonesian and Chinese cuisine.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Sate:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Martabak:

    Sweet or savory pancake.

Shopping places near ibis Pontianak City Center (Pontianak)

Looking for nearby shopping options? Pontianak offers a variety of dept stores near me and shops near me. Here are a few places to indulge in some retail therapy:
  • Ayani Mega Mall:

    A large shopping mall with a wide range of stores, restaurants, and entertainment options.
  • Pontianak Mall:

    Another popular mall with a mix of local and international brands.
  • Pasar Flamboyan:

    A traditional market where you can find local produce, handicrafts, and souvenirs.

Other Places to Stay Near ibis Pontianak City Center

If ibis Pontianak City Center is fully booked, or you're simply looking for alternative accommodations, here are some other options to consider:

Luxury/5–6 star hotels nearby:

Unfortunately, there are no 5 or 6-star hotels in the immediate vicinity of ibis Pontianak City Center.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Mercure Pontianak City Center:

    A modern hotel with comfortable rooms and a range of amenities.
  • Aston Pontianak Hotel & Convention Center:

    A popular choice for business and leisure travelers.
  • Golden Tulip Pontianak:

    Offering stylish accommodations and excellent service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Hotel Neo Gajah Mada Pontianak:

    A budget-friendly option with clean and comfortable rooms.
  • Orchardz Hotel Gajah Mada Pontianak:

    Offering a convenient location and good value for money.
  • Hotel Kapuas Palace:

    A traditional hotel with a charming atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel availability and making hotel reservations can be a breeze with the right information. ibis Pontianak City Center offers a comfortable and convenient base for exploring Pontianak, with its central location and range of amenities. Whether you're travelling for business or leisure, this hotel provides a great value for your money. Ready to book your stay? Don't miss out on the best deals and promotions. Visit Traveloka today to secure your room booking and experience the best of Pontianak! book cheap hotels in Indonesia cheap hotels nearby

All facilities in ibis Pontianak City Center

Others ibis Pontianak City Center
Others

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Kids and Pets

  • Babysitting

Transportation

  • Bus/truck parking

In-room Facilities

  • TV

Accommodation Policy & General Information in ibis Pontianak City Center

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in ibis Pontianak City Center
12
Another facilities in ibis Pontianak City Center
WiFi in public area, Concierge, 24-hour Receptionist, Babysitting, Bus/truck parking

Frequently asked question in ibis Pontianak City Center

What are available facilities at ibis Pontianak City Center?
There are top facilites at ibis Pontianak City Center such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ibis Pontianak City Center?
The standard check-in time at ibis Pontianak City Center is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of ibis Pontianak City Center
ibis Pontianak City Center has a 3.0-star rating.
How many floors does ibis Pontianak City Center have?
ibis Pontianak City Center has 12.
Are there any parking spots at ibis Pontianak City Center ?
Yes: Yes, there are parking spots at ibis Pontianak City Center
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More Reviews from Other Guests in ibis Pontianak City Center

Overall Ratings & Reviews ibis Pontianak City Center

Traveloka (3,727)
Other sources (41)
8.5
Very Good
From 3,727 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about ibis Pontianak City Center
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Bedroom (34)
Distance to City Center (33)
Staff Friendliness (31)
Bathroom (31)
Ambiance (29)
Hotel Area (27)
Accessibility (25)
Room Space (25)
Taste (21)
Wifi (20)
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Traveler Reviews ibis Pontianak City Center

Number of reviews per page
20
40
Customer reviews
N***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 day(s) ago
The room is clean, comfortable and pleasant.
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Wahyu T. K.
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10.0
/10
Reviewed 3 day(s) ago
Suitable for resting and relaxing
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Accommodation's Reply
18 Dec 2025
Dear Mr. Wahyu T.K., We greatly appreciate your positive review of your stay at the ibis Pontianak City Centre. We are delighted to hear that our hotel provided a wonderful vacation experience. We hope to welcome you back again soon. Sincerely, Ulysses Jeffrey, General Manager
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Putut F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Ibis Pontianak City Center is located in a very strategic location, just walking distance to the biggest mall in West Kalimantan, other places are also close, what's even better is the breakfast, the food is plentiful and the taste is generally delicious.
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Accommodation's Reply
09 Dec 2025
Dear Mr. Putut F., Best regards from Ibis Pusat Bandar Pontianak! Thank you for your positive review. We are very pleased that you enjoyed our great location and our wide selection of breakfast options. We look forward to welcoming you back to ibis Pusat Bandar Pontianak again. Best regards, Ulysses Jeffrey, General Manager
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A***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very pleasant and joyful because of the clean environment.
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Accommodation's Reply
27 Nov 2025
Dear A*y, Warmest regards from Ibis Pusat Bandar Pontianak! We sincerely appreciate you taking the time to write us a positive review. We are delighted to hear that you enjoyed your stay at ibis Pontianak City Centre. Thank you for your support and we look forward to welcoming you back again soon. Best regards, Ulysses Jeffrey, General Manager
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W***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The atmosphere is comfortable and not far from the city center shopping center, the environment is clean and beautiful, especially the staff are very friendly in providing service from the moment we enter the hotel until we leave the hotel, in short it is the best.
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Accommodation's Reply
04 Nov 2025
Dear W*u, Thank you for your positive review. We are so glad that you were impressed with the hotel's ambiance, the cleanliness of the surroundings, and the friendly service from our staff. Your review means a lot to us and will serve as encouragement and support for our team to continue to provide the best service. Best regards, Ibis Pusat Bandar Pontianak
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Andrian I.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very great experience. Next time I visit Pontianak, I'll stay here again.
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Accommodation's Reply
31 Oct 2025
Dear Mr. Andrea I., Best regards from Ibis Pusat Bandar Pontianak! Thank you for taking the time to write us a review. We are very glad that you enjoyed your stay at Ibis Pontianak City Center. Any positive feedback will be an inspiration for us to provide the best service to all our guests. We hope to welcome you back again in the future with even better service. Best regards, Ulysses Jeffrey, General Manager
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EP PUDJIWIDODO
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8.5
/10
Reviewed 9 week(s) ago
friendly and helpful staff, good room cleanliness but not enough hot water
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Accommodation's Reply
20 Oct 2025
Hello Mr. Aep Pudjiwidodo from Ibis Pusat Bandar Pontianak! Thank you for your valuable review. We appreciate your comments regarding your experience staying at our hotel. We are committed to continuously improving our services and facilities to provide an even better experience for our guests. We will take your feedback seriously and strive to meet your expectations on your next stay at our hotel. We appreciate the opportunity to improve our services. Thank you! General Manager Ulysses Jeffrey
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very good stay experience
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards from Ibis Pusat Bandar Pontianak! Thank you for taking the time to write us a review. We are delighted that you enjoyed your stay at Ibis Pontianak City Centre. Any positive feedback will be an inspiration for us to continue to provide the best service to all our guests. We sincerely hope to welcome you back again in the future with even better service. Best regards, Ulysses Jeffrey General Manager
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y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
ordinary service, asking housekeeping to come to check the AC took quite a long time, even though we came at night and were tired, the bathroom exhaust also didn't work well
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards, Ibis Pusat Bandar Pontianak Thank you for taking the time to share your feedback regarding your stay at Ibis Pontianak City Center. We highly appreciate your valuable comments and suggestions on areas for improvement. Your feedback helps us grow and serve you even better in the future. Rest assured that we take your feedback seriously and will work closely with our team to improve and make improvements as needed. We look forward to welcoming you back and providing you with an even better experience. Sincerely, Ulysses Jeffrey General Manager
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y***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The room facilities are poor, the AC is not cold enough, the bathroom exhaust fan is not on, so it smells a bit.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards, Ibis Pusat Bandar Pontianak Thank you for taking the time to share your feedback regarding your stay at Ibis Pontianak City Center. We highly appreciate your valuable comments and suggestions on areas for improvement. Your feedback helps us grow and serve you even better in the future. Rest assured that we take your feedback seriously and will work closely with our team to improve and make improvements as needed. We look forward to welcoming you back and providing you with an even better experience. Sincerely, Ulysses Jeffrey General Manager
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y***i
icon-Business
Business
icon-origin-TRAVELOKA
7.1
/10
Reviewed 10 week(s) ago
quality is decreasing, the AC takes a long time to wait and housekeeping needs to come and service it before it can cool down, the bathroom also smells musty
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards, Ibis Pusat Bandar Pontianak Thank you for taking the time to share your feedback regarding your stay at Ibis Pontianak City Center. We highly appreciate your valuable comments and suggestions on areas for improvement. Your feedback helps us grow and serve you even better in the future. Rest assured that we take your feedback seriously and will work closely with our team to improve and make improvements as needed. We look forward to welcoming you back and providing you with an even better experience. Sincerely, Ulysses Jeffrey General Manager
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S***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is really cool, it's really aesthetic, it makes it nice to stay at Ibis
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Accommodation's Reply
07 Oct 2025
Dear valued guest, Warm greetings from Ibis Pontianak City Center! Thank you for taking the time to share your experience during your stay and meeting at our hotel by giving us your best review and rating. We are delighted that our service has met your expectations. It is our priority to prioritize service and always improve the Hotel facilities. We look forward to welcoming you back to Ibis Pontianak City Center. Best regards, Ulysses Jeffrey, General Manager.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Great hotel for business travelers, friendly staff, rooms are okay.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest , Warmest Greetings from Ibis Pontianak City Center. Thank you for leaving us such a wonderful review. We are glad that you loved our services, our staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome Ibis Pontianak City Center! Best Regards, Ulysses Jeffrey General Manager
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff is very friendly, the service is good
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Accommodation's Reply
07 Oct 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for your excellent rating. It is a pleasure to know that you enjoyed your stay at our hotel. We are delighted to know that you had a memorable experience, and that our service, with its signature Ibis hospitality, made your stay even more enjoyable and memorable. Thank you again for your feedback. We all look forward to welcoming you back to Ibis Pontianak City Center on your next visit to Pontianak. Sincerely, Ulysses Jeffrey, General Manager.
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff service is very powerful for the comfort of hotel guests, the atmosphere is very calming in the hotel, the room conditions are also very clean, the wifi is also very fast and there are many variations of food, the prices are in accordance with what is served.
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Accommodation's Reply
09 Sep 2025
Dear valued guest, Warmest greetings from Ibis Pontianak City Center! Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay at Ibis Pontianak City Center. Any positive feedback will motivate us to provide the best service to all our guests. We look forward to welcoming you back in the future with even better service. Best regards, Ulysses Jeffrey, General Manager.
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G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good service, delicious food.
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Accommodation's Reply
04 Sep 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for taking the time to share your experience during your stay at our hotel by giving us the best review and rating. We are delighted that our service has met your expectations. It is our priority to prioritize service and always improve the Hotel facilities. We look forward to welcoming you back to Ibis Pontianak City Center. Best regards, Ulysses Jeffrey, General Manager.
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W***y
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 16 week(s) ago
Although mostly the overall journey was OK, but I think improvement in your restaurant meal is required: 1. The most urgent one is the restaurant's ventilation. Every time I got out from breakfast, bad smell lingers in my clothes. This is inconvenient. 2. As people may have different taste in food, I think ibis can consider popular varieties for the dish. Thank you.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest , Warmest greetings from Ibis Pontianak City Center. Thank you for taking the time to leave a review on your recent stay at Ibis Pontianak City Center. We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. For that we apologize for the experience you experienced. We will pay more attention and use your experience as input in improving the quality of service in the future. We sincerely hope that this incident does not limit your desire to return to stay at Ibis Pontianak City Center. Sincerely, Ulysses Jeffrey General Manager
M***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Nice place and room, view is also quite ok, just had a little problem with the water heater
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for your review. We appreciate your valuable feedback regarding your experience with us. We are always striving to improve the quality of our services and facilities to provide a better experience to our guests. Your feedback will be taken into consideration to meet your expectations on your next visit. Thank you for the opportunity to improve our service. Sincerely, Ulysses Jeffrey, General Manager.
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A***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Staff are friendly and responsive to existing problems.
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Accommodation's Reply
22 Aug 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for taking the time to share your experience on Traveloka during your recent visit at Ibis Pontianak City Center. We are very happy to hear that you had a pleasant experience and enjoyed the facilities provided. Your experience motivates us to provide even better service to all our guests. Thank you again for your feedback on Traveloka. We look forward to welcoming you back in the future. Sincerely, Ulysses Jeffrey, General Manager.
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The hotel is strategically located on the main road, clean and comfortable. The service is excellent and friendly.
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for your review. We appreciate your valuable feedback regarding your experience with us. We are always striving to improve the quality of our services and facilities to provide a better experience to our guests. Your feedback will be taken into consideration to meet your expectations on your next visit. Thank you for the opportunity to improve our service. Sincerely, Ulysses Jeffrey, General Manager.
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Others 4 ibis Pontianak City Center

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Overall Ratings & Reviews ibis Pontianak City Center

Traveloka (3,727)
Other sources (41)
8.5
Very Good
From 3,727 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about ibis Pontianak City Center
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Bedroom (34)
Distance to City Center (33)
Staff Friendliness (31)
Bathroom (31)
Ambiance (29)
Hotel Area (27)
Accessibility (25)
Room Space (25)
Taste (21)
Wifi (20)
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Traveler Reviews ibis Pontianak City Center

Number of reviews per page
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40
Customer reviews
N***y
icon-Business
Business
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8.2
/10
Reviewed 2 day(s) ago
The room is clean, comfortable and pleasant.
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Wahyu T. K.
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10.0
/10
Reviewed 3 day(s) ago
Suitable for resting and relaxing
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Accommodation's Reply
18 Dec 2025
Dear Mr. Wahyu T.K., We greatly appreciate your positive review of your stay at the ibis Pontianak City Centre. We are delighted to hear that our hotel provided a wonderful vacation experience. We hope to welcome you back again soon. Sincerely, Ulysses Jeffrey, General Manager
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Putut F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Ibis Pontianak City Center is located in a very strategic location, just walking distance to the biggest mall in West Kalimantan, other places are also close, what's even better is the breakfast, the food is plentiful and the taste is generally delicious.
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Accommodation's Reply
09 Dec 2025
Dear Mr. Putut F., Best regards from Ibis Pusat Bandar Pontianak! Thank you for your positive review. We are very pleased that you enjoyed our great location and our wide selection of breakfast options. We look forward to welcoming you back to ibis Pusat Bandar Pontianak again. Best regards, Ulysses Jeffrey, General Manager
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A***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Very pleasant and joyful because of the clean environment.
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Accommodation's Reply
27 Nov 2025
Dear A*y, Warmest regards from Ibis Pusat Bandar Pontianak! We sincerely appreciate you taking the time to write us a positive review. We are delighted to hear that you enjoyed your stay at ibis Pontianak City Centre. Thank you for your support and we look forward to welcoming you back again soon. Best regards, Ulysses Jeffrey, General Manager
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W***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The atmosphere is comfortable and not far from the city center shopping center, the environment is clean and beautiful, especially the staff are very friendly in providing service from the moment we enter the hotel until we leave the hotel, in short it is the best.
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Accommodation's Reply
04 Nov 2025
Dear W*u, Thank you for your positive review. We are so glad that you were impressed with the hotel's ambiance, the cleanliness of the surroundings, and the friendly service from our staff. Your review means a lot to us and will serve as encouragement and support for our team to continue to provide the best service. Best regards, Ibis Pusat Bandar Pontianak
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Andrian I.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very great experience. Next time I visit Pontianak, I'll stay here again.
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Accommodation's Reply
31 Oct 2025
Dear Mr. Andrea I., Best regards from Ibis Pusat Bandar Pontianak! Thank you for taking the time to write us a review. We are very glad that you enjoyed your stay at Ibis Pontianak City Center. Any positive feedback will be an inspiration for us to provide the best service to all our guests. We hope to welcome you back again in the future with even better service. Best regards, Ulysses Jeffrey, General Manager
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EP PUDJIWIDODO
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8.5
/10
Reviewed 9 week(s) ago
friendly and helpful staff, good room cleanliness but not enough hot water
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Accommodation's Reply
20 Oct 2025
Hello Mr. Aep Pudjiwidodo from Ibis Pusat Bandar Pontianak! Thank you for your valuable review. We appreciate your comments regarding your experience staying at our hotel. We are committed to continuously improving our services and facilities to provide an even better experience for our guests. We will take your feedback seriously and strive to meet your expectations on your next stay at our hotel. We appreciate the opportunity to improve our services. Thank you! General Manager Ulysses Jeffrey
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very good stay experience
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards from Ibis Pusat Bandar Pontianak! Thank you for taking the time to write us a review. We are delighted that you enjoyed your stay at Ibis Pontianak City Centre. Any positive feedback will be an inspiration for us to continue to provide the best service to all our guests. We sincerely hope to welcome you back again in the future with even better service. Best regards, Ulysses Jeffrey General Manager
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y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
ordinary service, asking housekeeping to come to check the AC took quite a long time, even though we came at night and were tired, the bathroom exhaust also didn't work well
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards, Ibis Pusat Bandar Pontianak Thank you for taking the time to share your feedback regarding your stay at Ibis Pontianak City Center. We highly appreciate your valuable comments and suggestions on areas for improvement. Your feedback helps us grow and serve you even better in the future. Rest assured that we take your feedback seriously and will work closely with our team to improve and make improvements as needed. We look forward to welcoming you back and providing you with an even better experience. Sincerely, Ulysses Jeffrey General Manager
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y***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
The room facilities are poor, the AC is not cold enough, the bathroom exhaust fan is not on, so it smells a bit.
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards, Ibis Pusat Bandar Pontianak Thank you for taking the time to share your feedback regarding your stay at Ibis Pontianak City Center. We highly appreciate your valuable comments and suggestions on areas for improvement. Your feedback helps us grow and serve you even better in the future. Rest assured that we take your feedback seriously and will work closely with our team to improve and make improvements as needed. We look forward to welcoming you back and providing you with an even better experience. Sincerely, Ulysses Jeffrey General Manager
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y***i
icon-Business
Business
icon-origin-TRAVELOKA
7.1
/10
Reviewed 10 week(s) ago
quality is decreasing, the AC takes a long time to wait and housekeeping needs to come and service it before it can cool down, the bathroom also smells musty
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Accommodation's Reply
14 Oct 2025
Dear Valued Guest, Warmest regards, Ibis Pusat Bandar Pontianak Thank you for taking the time to share your feedback regarding your stay at Ibis Pontianak City Center. We highly appreciate your valuable comments and suggestions on areas for improvement. Your feedback helps us grow and serve you even better in the future. Rest assured that we take your feedback seriously and will work closely with our team to improve and make improvements as needed. We look forward to welcoming you back and providing you with an even better experience. Sincerely, Ulysses Jeffrey General Manager
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S***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The room is really cool, it's really aesthetic, it makes it nice to stay at Ibis
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Accommodation's Reply
07 Oct 2025
Dear valued guest, Warm greetings from Ibis Pontianak City Center! Thank you for taking the time to share your experience during your stay and meeting at our hotel by giving us your best review and rating. We are delighted that our service has met your expectations. It is our priority to prioritize service and always improve the Hotel facilities. We look forward to welcoming you back to Ibis Pontianak City Center. Best regards, Ulysses Jeffrey, General Manager.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Great hotel for business travelers, friendly staff, rooms are okay.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest , Warmest Greetings from Ibis Pontianak City Center. Thank you for leaving us such a wonderful review. We are glad that you loved our services, our staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome Ibis Pontianak City Center! Best Regards, Ulysses Jeffrey General Manager
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff is very friendly, the service is good
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Accommodation's Reply
07 Oct 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for your excellent rating. It is a pleasure to know that you enjoyed your stay at our hotel. We are delighted to know that you had a memorable experience, and that our service, with its signature Ibis hospitality, made your stay even more enjoyable and memorable. Thank you again for your feedback. We all look forward to welcoming you back to Ibis Pontianak City Center on your next visit to Pontianak. Sincerely, Ulysses Jeffrey, General Manager.
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff service is very powerful for the comfort of hotel guests, the atmosphere is very calming in the hotel, the room conditions are also very clean, the wifi is also very fast and there are many variations of food, the prices are in accordance with what is served.
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Accommodation's Reply
09 Sep 2025
Dear valued guest, Warmest greetings from Ibis Pontianak City Center! Thank you for taking the time to leave us a review. We are delighted that you enjoyed your stay at Ibis Pontianak City Center. Any positive feedback will motivate us to provide the best service to all our guests. We look forward to welcoming you back in the future with even better service. Best regards, Ulysses Jeffrey, General Manager.
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G***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good service, delicious food.
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Accommodation's Reply
04 Sep 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for taking the time to share your experience during your stay at our hotel by giving us the best review and rating. We are delighted that our service has met your expectations. It is our priority to prioritize service and always improve the Hotel facilities. We look forward to welcoming you back to Ibis Pontianak City Center. Best regards, Ulysses Jeffrey, General Manager.
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W***y
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 16 week(s) ago
Although mostly the overall journey was OK, but I think improvement in your restaurant meal is required: 1. The most urgent one is the restaurant's ventilation. Every time I got out from breakfast, bad smell lingers in my clothes. This is inconvenient. 2. As people may have different taste in food, I think ibis can consider popular varieties for the dish. Thank you.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest , Warmest greetings from Ibis Pontianak City Center. Thank you for taking the time to leave a review on your recent stay at Ibis Pontianak City Center. We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. For that we apologize for the experience you experienced. We will pay more attention and use your experience as input in improving the quality of service in the future. We sincerely hope that this incident does not limit your desire to return to stay at Ibis Pontianak City Center. Sincerely, Ulysses Jeffrey General Manager
M***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Nice place and room, view is also quite ok, just had a little problem with the water heater
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Accommodation's Reply
01 Sep 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for your review. We appreciate your valuable feedback regarding your experience with us. We are always striving to improve the quality of our services and facilities to provide a better experience to our guests. Your feedback will be taken into consideration to meet your expectations on your next visit. Thank you for the opportunity to improve our service. Sincerely, Ulysses Jeffrey, General Manager.
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A***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Staff are friendly and responsive to existing problems.
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Accommodation's Reply
22 Aug 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for taking the time to share your experience on Traveloka during your recent visit at Ibis Pontianak City Center. We are very happy to hear that you had a pleasant experience and enjoyed the facilities provided. Your experience motivates us to provide even better service to all our guests. Thank you again for your feedback on Traveloka. We look forward to welcoming you back in the future. Sincerely, Ulysses Jeffrey, General Manager.
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E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The hotel is strategically located on the main road, clean and comfortable. The service is excellent and friendly.
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Accommodation's Reply
04 Aug 2025
Dear Sir/Madam, Warm greetings from Ibis Pontianak City Center! Thank you for your review. We appreciate your valuable feedback regarding your experience with us. We are always striving to improve the quality of our services and facilities to provide a better experience to our guests. Your feedback will be taken into consideration to meet your expectations on your next visit. Thank you for the opportunity to improve our service. Sincerely, Ulysses Jeffrey, General Manager.
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Number of reviews per page
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