How many rooms are available at Java Paragon Hotel And Residence

Java Paragon Hotel And Residence has 231.

Are there any parking spots at Java Paragon Hotel And Residence ?

Yes: Yes, there are parking spots at Java Paragon Hotel And Residence

Is there a swimming pool at Java Paragon Hotel And Residence?

Yes, a swimming pool is available at Java Paragon Hotel And Residence.

What do past guests say about Java Paragon Hotel And Residence?

Java Paragon Hotel And Residence is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Java Paragon Hotel And Residence

Name: Java Paragon Hotel And Residence
Address: Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256, Jalan Mayjend Sungkono No. 101-103, Jawa Timur, 60256, Indonesia
Rating: 8.5

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8.5

/10

Very Good

6,821 reviews

What Guests Say About Their Stay

H***i

9.4

/ 10

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

J***a

10.0

/ 10

Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.

F***y

10.0

/ 10

So comfortable, the hotel is strategically located and close to Ciputra World Mall. The hotel and rooms are clean, with complete amenities, even a hairdryer. The room is also quite spacious and has several power outlets. The hotel staff is friendly and very helpful. Breakfast is also quite good, with a wide variety of menus. All good 👌🏻

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A***e

10.0

/ 10

Always a regular staycation at Java Paragon, besides the comfortable place, the service is friendly and the breakfast is delicious, especially the pastries are my favorite.

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M***a

10.0

/ 10

The staff was very friendly and helpful. The cleanliness, oh my god, best of the best. Thank you for providing such a comfortable vacation.

In the Area

See Map

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

Famous among Business Traveler

Located near Shopping Spot

Excellent Restaurant

note: hotel was previously named Java Paragon Hotel and Residences Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Java Paragon Hotel And Residence

Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256

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Lobby 2 Java Paragon Hotel And Residence

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Java Paragon Hotel And Residence Rates per Night

Java Paragon Hotel And Residence room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Java Paragon Hotel And Residence hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Java Paragon Hotel And Residence Location & Address

Java Paragon Hotel And Residence is located at Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256, Jl. Mayjen Sungkono 101-103, Dukuh Pakis, Surabaya, East Java, Indonesia, 60225. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and culinary scene. The hotel is approximately 7 km from the city center.

How to go to Java Paragon Hotel And Residence from Airport

Navigating from Juanda International Airport (SUB) to Java Paragon Hotel And Residence is straightforward. Several options are available, each with its own advantages in terms of cost and convenience. Consider these options for your hotel transfer from airport to hotel.

Taxi (Most Direct): Taxis are readily available at the airport. This is the most direct option, taking approximately 30-45 minutes depending on traffic.
Ride Hailing (Convenient): Ride hailing services are available in Surabaya. Simply book a ride through the app for a convenient and relatively quick transfer.
Airport Bus (Most Affordable): The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal, then take a local bus or taxi to the hotel. This is the cheapest option but takes the longest.
Hotel Transfer (Pre-Booked): Check if Java Paragon Hotel And Residence offers a hotel transfer service. This can be pre-booked for a hassle-free experience.

Tips: For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget and have time to spare, the airport bus is a viable option.

Java Paragon Hotel And Residence Reviews & Summary

Looking for all about hotel Java Paragon Hotel And Residence? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Surabaya. Guests frequently praise its excellent service, comfortable accommodations, and convenient location. What makes Java Paragon Hotel And Residence stand out is its commitment to providing a memorable experience. The hotel boasts a range of amenities, including a swimming pool, fitness center, and multiple dining options. Its spacious rooms and attentive staff ensure a comfortable and enjoyable stay. Here's what one satisfied guest had to say: "The Java Paragon Hotel And Residence exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the location was perfect for exploring Surabaya. I highly recommend this hotel."

Java Paragon Hotel And Residence Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Java Paragon Hotel And Residence. Understanding the different hotel bedroom types available allows you to select the perfect accommodation to suit your needs and preferences. Here's a breakdown of the categories of hotel rooms you can find:

Deluxe Room: These rooms offer comfortable accommodation with city views. Non-smoking options are available.
Executive Suite: Enjoy extra space and enhanced amenities in these suites, some featuring bathtubs.
Family Room: Ideal for families, these rooms offer ample space and may include connecting rooms.
Presidential Suite: The most luxurious option, offering panoramic views, a separate living area, and premium amenities.

Java Paragon Hotel And Residence is not a pet-friendly hotel.

Hotel Facilities in Java Paragon Hotel And Residence

Java Paragon Hotel And Residence offers a wide array of hotel facilities to ensure a comfortable and enjoyable stay for all guests. From relaxation to recreation, the hotel amenities cater to both adults and children.

Swimming Pool: Take a refreshing dip in the outdoor swimming pool. Open daily from 7 AM to 7 PM.
Fitness Center: Stay active with state-of-the-art equipment. Open 24 hours.
Spa & Wellness Center: Indulge in rejuvenating treatments. Prices vary depending on the service.
Kids' Club: Keep the little ones entertained with supervised activities. Open from 9 AM to 6 PM.
Business Center: Stay connected with business facilities. Open 24 hours.
Free Wi-Fi: Enjoy complimentary high-speed internet access throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Java Paragon Hotel And Residence

Java Paragon Hotel And Residence boasts several dining options, ensuring a delightful culinary experience for every guest. Whether you're looking for a hearty hotel buffet or a quick bite at the hotel cafe, you'll find something to satisfy your cravings.

The Cafe: Enjoy a variety of international and Indonesian dishes. Open for breakfast, lunch, and dinner. Buffet breakfast is available at approximately SGD 25 per person.
Citrus Restaurant: Specializing in Asian cuisine, this restaurant offers a sophisticated dining experience. Open for lunch and dinner. Signature dishes include Peking Duck and Singapore Chilli Crab.
Pool Bar: Relax by the pool and enjoy refreshing drinks and light snacks. Open from 10 AM to 10 PM.

Java Paragon Hotel And Residence Airport pickups and How to Book

Looking for hotels with airport shuttle services? Java Paragon Hotel And Residence offers a convenient hotel to airport transfer service for its guests. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Here's how to book:

Contact the hotel's concierge or front desk via phone or email.
Provide your flight details, including arrival time and flight number.
Confirm the pick-up location and any special requirements.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is relatively easy, with several MRT nearby and bus stops nearby Java Paragon Hotel And Residence. Knowing the nearest MRT station and nearby bus station can make your travel more convenient.

Nearest Bus Stop: The closest bus stop is located on Jalan Mayjen Sungkono, approximately 500 meters from the hotel. Several local buses pass through this stop.

For bus travel, you can purchase a prepaid card at convenience stores or bus terminals.

Nearby Attractions for Family / Kid Friendly

Surabaya offers a variety of nearby activities and nearby places to go, making it a fantastic destination for families. If you're looking for nearby sightseeing places and things to see nearby, here are a few kid-friendly options near Java Paragon Hotel And Residence:

Surabaya Zoo (Kebun Binatang Surabaya): One of the oldest zoos in Indonesia, home to a diverse collection of animals. Approximately 8 km from the hotel. Entry fee: SGD 7 per person.
Ciputra Waterpark: A fun-filled waterpark with various slides and pools. Approximately 10 km from the hotel. Entry fee: SGD 15 per person.
House of Sampoerna: A museum showcasing the history of Sampoerna cigarettes, with interactive exhibits. Approximately 6 km from the hotel. Free entry.
Monumen Kapal Selam (Submarine Monument): A real submarine turned into a museum, offering a unique experience. Approximately 5 km from the hotel. Entry fee: SGD 3 per person.
Taman Bungkul: A beautiful park with playgrounds, a skate park, and a food court. Approximately 4 km from the hotel. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Java Paragon Hotel And Residence (Surabaya)

Exploring the nearby dining scene around Java Paragon Hotel And Residence is a must for any food lover. From trendy cafes to authentic local food, there's something for everyone. Here are some recommendations for nearby dining: Cafes/Restaurants:

Carpentier Kitchen: A popular spot known for its delicious coffee and Western-style dishes.
Bon Ami Restaurant: A Surabaya institution serving Indonesian and European cuisine.
My Kopi-O!: A cafe chain offering a variety of coffee drinks and light meals.

Local Street Food:

Sate Klopo Ondomohen: Grilled coconut satay, a Surabaya specialty.
Rawon Setan: A rich beef soup with a dark, flavorful broth.
Lontong Balap: A traditional rice cake dish with bean sprouts and tofu.
Tahu Tek Tek: Fried tofu with shrimp paste and peanut sauce.
Rujak Cingur: A unique salad with boiled cow lips and a spicy peanut sauce.

Shopping places near Java Paragon Hotel And Residence (Surabaya)

If you're looking for nearby shopping options, Java Paragon Hotel And Residence is conveniently located near several malls and department stores near me. Whether you're searching for high-end brands or local souvenirs, you'll find plenty of shops near me to explore.

Tunjungan Plaza: One of the largest shopping malls in Surabaya, offering a wide range of international and local brands.
Pakuwon Mall: A modern shopping mall with a variety of retail outlets, restaurants, and entertainment options.
Galaxy Mall: Another popular shopping destination with a mix of fashion, dining, and entertainment.

Other Places to Stay Near Java Paragon Hotel And Residence

If Java Paragon Hotel And Residence is fully booked or you're looking for alternative accommodations, here are some other options to consider. There are many affordable hotels nearby, ranging from luxury to budget-friendly. Luxury/5-Star Hotels Nearby:

Shangri-La Hotel, Surabaya: A luxurious hotel offering exceptional service and amenities.
The Westin Surabaya: A stylish hotel with modern rooms and a rooftop pool.
JW Marriott Hotel Surabaya: A sophisticated hotel with a range of dining options and a spa.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia! Four-Star Hotels Nearby:

Wyndham Surabaya: A comfortable hotel with a convenient location.
Hotel Ciputra World Surabaya: A modern hotel connected to a shopping mall.
Mercure Surabaya Grand Mirama: A well-appointed hotel with a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia! Three-Star Hotels Nearby:

Pop! Hotel Gubeng Surabaya: A budget-friendly option with clean and comfortable rooms.
Amaris Hotel Embong Malang Surabaya: A simple and convenient hotel in a central location.
Favehotel MEX Surabaya: A modern hotel with a vibrant atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Surabaya is essential, and Java Paragon Hotel And Residence offers a fantastic option with its excellent location, amenities, and service. With various room types and facilities, it caters to a wide range of travellers. Don't miss out on the chance to experience this wonderful hotel. Check hotel availability and make your hotel reservations today! Ready to book your stay? Visit Traveloka to book cheap hotels in Indonesia and find the best deals on accommodations. Looking for something closer to your current location? Explore cheap hotels nearby and discover the perfect place to stay.

All facilities in Java Paragon Hotel And Residence

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Lobby

Accommodation Services

Family-friendly Facilities

Children pool

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Dining area
Set menu dinner
Set menu lunch
Show cooking restaurant
Snacks
Winery

Transportation

Secure parking
Valet parking (surcharge)

General

AC
Reception hall
Banquet
Family room
Heater
Swimming pool
Rooftop terrace
Smoking area
Terrace

Accessibilty

Accessible parking
Wheelchair accessible

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Printer
Projector

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Supermarket

Things to Do

Health club
Massage
Outdoor pool
Sauna
Spa

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Porter

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Accommodation Policy & General Information in Java Paragon Hotel And Residence

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

The Tennis Court is currently under renovation closed temporarily from 1-1-2026 to 31-1-2027.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Java Paragon Hotel And Residence	231
Number of floors in Java Paragon Hotel And Residence	22
Another facilities in Java Paragon Hotel And Residence	Children pool, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Java Paragon Hotel And Residence

What are available facilities at Java Paragon Hotel And Residence?

There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Java Paragon Hotel And Residence?

The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Java Paragon Hotel And Residence provide breakfast?

Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Java Paragon Hotel And Residence

Java Paragon Hotel And Residence has a 4.0-star rating.

How many floors does Java Paragon Hotel And Residence have?

Java Paragon Hotel And Residence has 22.

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More Reviews from Other Guests in Java Paragon Hotel And Residence

Overall Ratings & Reviews Java Paragon Hotel And Residence

Traveloka (6,660)

Other sources (161)

8.6

Very Good

From 6,660 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.5

Location

8.8

Service and Facilites

8.6

People often mention about Java Paragon Hotel And Residence

All

Staff Friendliness (117)

Bedroom (109)

Distance to City Center (98)

Room Space (98)

Ambiance (95)

Bathroom (93)

Hotel Area (87)

Accessibility (86)

Variety (84)

Taste (80)

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Traveler Reviews Java Paragon Hotel And Residence

Number of reviews per page

Customer reviews

Verified Traveler

9.6

/10

Reviewed 2 week(s) ago

Everything was good, except the food was less flavorful.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a good overall experience during your stay at Java Paragon Hotel & Residences Surabaya. It is always encouraging to hear that our services and facilities were able to meet your expectations. We sincerely apologize that the food did not meet your expectations, particularly in terms of flavor. We truly appreciate you bringing this to our attention, as guest feedback is very important to us in maintaining and improving our quality standards. Your comments will be shared with our culinary team for further evaluation and improvement. We hope to have the opportunity to welcome you back on your next visit to Surabaya and provide you with an even more enjoyable experience, including a better dining experience. Regards, Management

Byungcheol C.

8.4

/10

Reviewed 2 week(s) ago

The hotel's position is suitable because it is close to Ciputra World Mall.

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Accommodation's Reply

05 Oct 2026

Dear Mr. Byungchul C., Greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your stay experience through Traveloka. We are delighted to hear that you found the location of Java Paragon Hotel & Residence Surabaya very convenient, especially its proximity to Ciputra World Mall. We hope our location provided you with comfort and relaxation during your trip to Surabaya. Thank you very much for choosing us as your accommodation and we look forward to welcoming you back on your next visit with an even better experience. Sincerely, The Management Team

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Verified Traveler

Leisure

8.4

/10

Reviewed 2 week(s) ago

The hotel is clean, the staff is friendly, and everything you want to go to is nearby, but it is a shame the food doesn't taste very good.

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1 people find it helpful

H***i

Business

9.4

/10

Reviewed 4 week(s) ago

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed your stay and appreciated the friendliness and helpfulness of our team. It is especially heartwarming to hear your kind recognition of Bu Mamik from our traditional food corner. We will certainly share your appreciation with her, as feedback like yours is a great encouragement for our team to continue providing warm and dedicated service to every guest. We look forward to welcoming you back for another pleasant and memorable experience. Warm regards, Management

Tri H. G.

8.5

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and recommended for those staying in Surabaya.

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Accommodation's Reply

18 Sep 2026

Dear Ms. Tri, Greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you very much for your positive review and feedback. We are delighted to know that you had a memorable experience during your stay, especially the hospitality and service from our team. Your feedback is truly meaningful to us and motivates our entire team to continue striving to provide the best service to all our guests. We hope that our hotel's location and facilities will continue to provide convenience to our guests. We look forward to welcoming you back on your next visit. Sincerely, The Management Team

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C***a

9.4

/10

Reviewed 6 week(s) ago

Good service, economic, clean energy, cost recommendation, low budget.

1 people find it helpful

Accommodation's Reply

07 Sep 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for sharing your positive feedback with us. We are delighted to hear that you were satisfied with our service, cleanliness, and affordable rates. We are especially pleased that you found our hotel to be a good value-for-money option for your stay. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back again on your next visit. Warm regards, Management

Dita F.

9.4

/10

Reviewed 6 week(s) ago

Two stays here never disappoint.

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Accommodation's Reply

03 Sep 2026

Dear Dita, We extend our heartfelt greetings from Palace Surabaya Java Hotel & Resort. Thank you so much for choosing our hotel and for leaving us such a wonderful review. We are delighted to hear that you were satisfied with your two stays. We are truly grateful for your choice of hotel. We will do our best to provide you with the best possible service on your next stay. We hope that your two stays will be wonderful memories for you. We look forward to welcoming you back again. Thank you very much. The Hotel Management Team

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y***i

10.0

/10

Reviewed 7 week(s) ago

The place is comfortable, clean, and the staff is very kind. When I had an issue extending my check-in, they immediately helped me.

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Accommodation's Reply

03 Sep 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel, Surabaya. Thank you very much for your review and compliments. We are delighted to hear that you were comfortable with the atmosphere and cleanliness of the hotel, and pleased with the friendliness and assistance of our team. We are happy to assist you with any issues regarding extending your stay. Guest comfort and satisfaction are always our top priority. We hope to welcome you back in the future. Sincerely, The Management

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Permedi

10.0

/10

Reviewed 7 week(s) ago

The hotel is nice. The room is clean. The bathroom is clean and dry. The breakfast is good. Thank you.

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Accommodation's Reply

03 Sep 2026

Dear Mr. Permedi, Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed your stay and were satisfied with the cleanliness of your room and bathroom, as well as our breakfast. Your kind words are a great encouragement to our entire team and motivate us to continue providing a comfortable and enjoyable experience for all our guests. Thank you once again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the future. Warmest regards, Management

S***s

Business

10.0

/10

Reviewed 8 week(s) ago

First staycation here is comfortable and close to the city.

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Accommodation's Reply

24 Aug 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you so much for taking the time to share your first stay with us. We are delighted to hear that you felt comfortable during your stay and that our location near the city center made it easy for you to enjoy various activities. Your comfort and satisfaction are our top priority, so this positive review is our way of expressing our gratitude and encouraging our entire team to continue providing the best service. We hope this first experience was positive and we look forward to welcoming you back again. Sincerely, The Management Team

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mario s.

Business

10.0

/10

Reviewed 8 week(s) ago

The room is clean, well maintained, and this price is cheap in my opinion.

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1 people find it helpful

Accommodation's Reply

24 Aug 2026

Dear Mr. Mario, From Java Paragon Hotel & Accommodations, Surabaya, we respectfully thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you enjoyed our clean and well-maintained rooms. Your feedback regarding the value of our rooms is greatly appreciated by the entire team. We hope to maintain our quality and provide comfortable stays for all our guests. We look forward to welcoming you back again. Sincerely, The Management Team

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M***a

Staycation

9.4

/10

Reviewed 8 week(s) ago

Everything was impressive, including the location and the spacious pool area. The hotel is fully equipped with a bakery, cafe, bar, and rooftop restaurant, making it easy to find food. It's just a shame there's no balcony in the room, so it's a bit awkward to smell the smoking room with my husband smoking. And the bathroom in room 1116 didn't have an exhaust, either because it wasn't there or because it wasn't working. Otherwise, I was very impressed with the friendliness of the staff and the flexible check-in process, which allowed me to check in when the room was ready.

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1 people find it helpful

Accommodation's Reply

24 Aug 2026

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the location, the spacious swimming pool, the comprehensive facilities, and the dining options at our hotel. We are also pleased to hear that you appreciated the friendly service from our team and the flexible check-in process. We apologize for the inconvenience regarding the cigarette smell in room 1116 and the ventilation system in the bathroom. We have noted this feedback and will take it into consideration for future investigations and improvements. Thank you for choosing our hotel. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, Management

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J***a

10.0

/10

Reviewed 8 week(s) ago

Very nice hotel to just chill and the outdoor areas are great for just chilling and relaxing in general. The staff were amazing and very helpful. Loved the stay.

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Accommodation's Reply

24 Aug 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed the relaxing atmosphere of our hotel, especially the outdoor areas, and that our team made your stay even more enjoyable with their friendly and helpful service. Your kind words are truly appreciated and will certainly be shared with our team as encouragement to continue providing warm and attentive hospitality. We are very happy to know that you loved your stay, and we look forward to welcoming you back for another relaxing and enjoyable experience. Regards, Management

L***a

Business

9.7

/10

Reviewed 9 week(s) ago

The location is great, close to restaurants and malls. The rooms are comfortable, clean, and quite spacious.

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Accommodation's Reply

24 Aug 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your positive review through Traveloka. We are delighted to hear that you enjoyed our clean and spacious rooms, as well as our excellent location close to many restaurants and shopping malls. We greatly appreciate your compliments, as guest comfort and satisfaction are our top priority. We hope your stay was pleasant and memorable. We look forward to welcoming you back again and providing you with the best service next time. Sincerely, The Management Team

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v***y

Staycation

8.8

/10

Reviewed 10 week(s) ago

A wonderful stay from start to finish! Beautiful pool, clean and well-maintained facilities, and an amazing breakfast. Don't leave without visiting Citilites—the rooftop lounge has one of the best views in town. Definitely worth it.

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you had an enjoyable stay from start to finish. It is wonderful to know that you appreciated our beautiful pool, well-maintained facilities, and the variety of breakfast selections we offer. We are also pleased that you enjoyed your time at The Citilites, our rooftop lounge. The view and atmosphere are indeed some of the highlights we are proud to offer, and we are happy that it added a memorable touch to your stay. Your kind words are a great motivation for our team to continue providing exceptional service and memorable experiences for our guests. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Management

F***y

Staycation

10.0

/10

Reviewed 10 week(s) ago

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your stay with us. We are delighted that you enjoyed your stay, from the excellent location and cleanliness of the hotel and rooms to the comprehensive amenities and comfort of your room. We are also pleased to hear that you appreciated the friendliness and assistance of our team. We are delighted to know that our breakfast menu met your expectations. We will share this positive feedback with our entire team to inspire us to continue providing the best service. We hope to welcome you back again and provide you with a similarly memorable stay on your next visit. Sincerely, Management

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S***y

10.0

/10

Reviewed 10 week(s) ago

The staff was friendly, the room is clean, and the food is amazing.

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and the quality of our food. Your kind words are a great appreciation for our team and motivate us to continue providing excellent service and memorable experiences for our guests. We truly appreciate your visit and look forward to welcoming you back for another enjoyable stay with us. Warm regards, Management

E***a

Staycation

8.1

/10

Reviewed 10 week(s) ago

The refrigerator is dead.. in room 1810..

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warm greetings from Java Paragon Hotel & Accommodation, Surabaya. Thank you for your feedback and comments. We apologize for the inconvenience you experienced with the refrigerator in room 1810. This is an issue we take seriously, and our relevant team will investigate immediately to ensure all in-room amenities are functioning properly. We understand that well-functioning in-room amenities are essential for a comfortable stay. If you encounter any problems during your stay, please feel free to contact our front desk team for immediate assistance and the best possible service. Thank you for your interest and trust. We look forward to welcoming you back and providing you with an even more comfortable stay in the future. Sincerely, Management

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N***G

8.5

/10

Reviewed 10 week(s) ago

Nice steak, along along, at the hotel

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Accommodation's Reply

06 Aug 2026

Dear Valued Guest, Warmest Greeting from Java Paragon Hotel and Residence Surabaya. Thank you very much for sharing your positive feedback with us. We are pleased to hear that you enjoyed the steak served at our hotel. It is wonderful to know that our culinary offerings were able to add a memorable touch to your experience with us. Our team always strives to provide delicious dishes made with quality ingredients, along with attentive service to ensure our guests have a satisfying dining experience. Your kind words will certainly be shared with our culinary team as an appreciation for their dedication. We truly appreciate your visit and look forward to welcoming you back to enjoy more delightful moments with us in the future. Warm regards Management

Ami D. P.

Leisure

10.0

/10

Reviewed 11 week(s) ago

The receptionist service was excellent, assisting with early check-in. The rooms are spacious, clean, and comfortable, with great views. The bathrooms are spotless and fully stocked with toiletries. The pool, sauna, and gym are excellent. The breakfast is excellent, with a very comprehensive menu and everything tastes delicious.

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Accommodation's Reply

06 Aug 2026

Dear Ms. Ami, Greetings from Java Paragon Hotel & Residence Surabaya. Thank you for taking the time to share your experience with us through Traveloka. We are delighted to hear that you were satisfied with the service from our reception team, the early check-in, the comfort of your room, the cleanliness, and the view. We are also glad that you enjoyed the swimming pool, sauna, fitness center, and especially your favorite breakfast. We will pass on your compliments to the entire team as inspiration to continue providing the best service. We hope to welcome you back soon for another memorable stay. Sincerely, Management

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