Luminor Hotel Jemursari By WH

Hotels
Preferred Partner
8.6
/10
Very Good
7,642 reviews

What Guests Say About Their Stay

Variety (219)
Staff Friendliness (216)
Taste (198)
Bedroom (191)
H***a
8.5
/ 10
My second time staying here during my trip to Surabaya, and I think the next time I return to the city, I’ll definitely stay here again. Seamless experience. Thanks heaps!
Dian K.
8.5
/ 10
The room was good enough, it just a little bit noisy when you get the top floor. However, the breakfast serves very well, tasty with many variant menu that you can choose.
Laviana S.
9.4
/ 10
I like the Ambience! it's a nice place to your longstay, the bed are so fluffy, water runs nice, you're the control of your aircon, and last but not least the food and service are nice, definitely will come back again here, Thanks Luminor !
Agus T.
9.4
/ 10
Excellent food and beverage. Clean room, excellent amenities: comfortable bed, nice strong hot shower. Very helpful staff members. Efficient check in and check out process. All in all very enjoyable stay. Definitely will come back and tell my friends.
Ahmad F.
8.8
/ 10
Great breakfast menu and friendly staff.
In the Area
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Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Luminor Hotel Jemursari by WH Luminor Hotel Jemursari By WH is located in area / city Tenggilis Mejoyo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Luminor Hotel Jemursari By WH

Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292
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Lobby Luminor Hotel Jemursari By WH
Exterior 2 Luminor Hotel Jemursari By WH

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Luminor Hotel Jemursari By WH Rates per Night

Luminor Hotel Jemursari By WH room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Luminor Hotel Jemursari By WH hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Luminor Hotel Jemursari By WH Location & Address

Luminor Hotel Jemursari By WH is located at Jl. Jemur Sari No. 206 - 208 Surabaya , Tenggilis Mejoyo, Surabaya, Jawa Timur, Indonesia, 60292 . It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and local eateries. The hotel is approximately 7 km from the city center.

How to go to Luminor Hotel Jemursari By WH from Airport

Looking for the best way to get to Luminor Hotel Jemursari By WH from Juanda International Airport (SUB)? Here's a breakdown of your hotel transfer options to make your journey smooth and stress-free.
  • Taxi (most direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the airport terminals. The journey to Luminor Hotel Jemursari By WH typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride hailing services are readily available at Juanda International Airport. Simply book a ride through your app, and a driver will pick you up from the designated area. This is often a more affordable option than a traditional taxi.
  • Airport Bus (budget-friendly):

    The DAMRI airport bus offers a budget-friendly way to reach Surabaya city centre. From there, you can take a local taxi or ride hailing service to the hotel. This option takes longer but is significantly cheaper.
  • Private Airport Transfer (pre-booked comfort):

    Pre-booking a private airport transfer ensures a seamless and comfortable journey. Your driver will meet you at the arrival hall and take you directly to the hotel. This is ideal if you prefer a hassle-free experience.
Tips: For the most convenient route, consider using a ride hailing service or pre-booking a private airport transfer. This will save you time and ensure a comfortable journey to Luminor Hotel Jemursari By WH.

Luminor Hotel Jemursari By WH Reviews & Summary

Want to know all about Luminor Hotel Jemursari By WH before you book? This hotel consistently receives positive hotel reviews, making it a popular choice for travellers visiting Surabaya. Guests particularly appreciate the hotel's comfortable rooms and convenient location. The Luminor Hotel Jemursari By WH stands out with its modern design and excellent service. A standout feature is the rooftop pool, offering stunning city views. Here's what one happy guest had to say: "The staff were incredibly friendly and helpful, the room was spotless, and the location was perfect for exploring Surabaya. I would definitely stay here again!"

Luminor Hotel Jemursari By WH Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Luminor Hotel Jemursari By WH offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Superior Room:

    These rooms offer comfortable accommodation with a choice of a king-size bed or twin beds. Non-smoking options are available.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, the Deluxe Rooms offer extra space and comfort. Some rooms feature bathtubs.
  • Executive Room:

    Ideal for business travellers, the Executive Rooms include a work desk and enhanced amenities.
  • Family Room:

    Perfect for families, these rooms offer ample space and can accommodate extra beds.
  • Suites:

    For the ultimate in luxury, the Suites offer a separate living area and stunning city views.
Please note that Luminor Hotel Jemursari By WH is not a pet-friendly hotel.

Hotel Facilities in Luminor Hotel Jemursari By WH

Looking for a hotel with excellent hotel facilities? Luminor Hotel Jemursari By WH offers a range of hotel amenities to ensure a comfortable and enjoyable stay for all guests.
  • Swimming Pool:

    Take a dip in the refreshing outdoor swimming pool. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay at the well-equipped fitness centre. Open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant, serving a variety of local and international dishes.
  • Meeting Rooms:

    The hotel offers meeting rooms for business travellers. Contact the hotel for pricing and availability.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Front Desk:

    The friendly staff are available 24/7 to assist with your needs.

Hotel Buffet or Restaurant/Cafe in Luminor Hotel Jemursari By WH

Craving a delicious meal or a relaxing coffee? Luminor Hotel Jemursari By WH boasts excellent dining options, including a hotel buffet and a charming hotel cafe.
  • Restaurant Name:

    The hotel's main restaurant offers a diverse menu of Indonesian and international cuisine.
  • Cuisine:

    International and Local Indonesian
  • Buffet:

    Enjoy a daily breakfast buffet with a wide selection of hot and cold dishes. The breakfast buffet is priced at approximately SGD 15 per person.
  • Opening Hours:

    The restaurant is open for breakfast, lunch, and dinner.
  • Signature Dish:

    Try the Nasi Goreng Istimewa, a flavorful Indonesian fried rice dish.

Luminor Hotel Jemursari By WH Airport pickups and How to Book

Need a convenient hotel to airport transfer? Luminor Hotel Jemursari By WH offers hotels with airport shuttle services to make your arrival and departure hassle-free. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel staff will confirm your booking and provide instructions on where to meet your driver at the airport.

Nearby MRT Station & Bus Stops

Convenient public transport options are essential for exploring a new city. Here's information on the nearest MRT nearby and nearby bus station to Luminor Hotel Jemursari By WH:
  • Nearest MRT Station:

    While Surabaya doesn't have an extensive MRT system like Singapore, the closest commuter rail station is Wonokromo Station, approximately 4 km from the hotel.
  • Nearby Bus Stops:

    Several bus stops are located within walking distance of the hotel, offering connections to various parts of Surabaya. Look for bus stops along Jalan Jemursari.
  • Public Transport Card:

    Surabaya uses the e-money system for public transport. You can purchase and top up your e-money card at convenience stores and designated kiosks.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go and nearby sightseeing places that are perfect for families with kids. Here are five attractions to see nearby:
  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close with a variety of animals at this popular zoo. Distance from hotel: Approximately 6 km. Entry price: Approximately SGD 5 per person.
  • Ciputra Waterpark:

    Enjoy thrilling water slides and attractions at this fun-filled waterpark. Distance from hotel: Approximately 15 km. Entry price: Approximately SGD 12 per person.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this unique museum. Distance from hotel: Approximately 8 km. Entry is free.
  • Monumen Kapal Selam (Submarine Monument):

    Explore a real submarine and learn about its history. Distance from hotel: Approximately 7 km. Entry price: Approximately SGD 3 per person.
  • Taman Bungkul:

    Relax and enjoy the green space at this beautiful park, featuring a playground and skate park. Distance from hotel: Approximately 4 km. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Luminor Hotel Jemursari By WH (Surabaya)

Exploring the local food scene is a must when visiting Surabaya. Here's a guide to nearby dining options, from cafes and restaurants to local street food eateries near me:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant:

    Known for its delicious Indonesian and European dishes.
  • Mie Mapan:

    A local favourite serving a variety of noodle dishes.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    A rich beef soup with a distinctive black colour.
  • Tahu Tek Tek:

    Fried tofu with shrimp paste and vegetables.

Shopping places near Luminor Hotel Jemursari By WH (Surabaya)

Need to indulge in some retail therapy? Surabaya offers a variety of nearby shopping destinations, from malls near hotel to department stores near me.
  • Royal Plaza Surabaya:

    A large shopping mall with a wide variety of shops, restaurants, and entertainment options.
  • Tunjungan Plaza:

    One of the oldest and most popular shopping malls in Surabaya.
  • Galaxy Mall:

    A modern shopping mall with a wide selection of international and local brands.

Other Places to Stay Near Luminor Hotel Jemursari By WH

Looking for alternative accommodations? Here are some other hotels nearby in Surabaya:

Luxury/5–6 star hotels nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel with excellent facilities and service.
  • The Westin Surabaya:

    A modern hotel with stunning city views.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a convenient location.
  • Hotel Ciputra World Surabaya:

    A modern hotel connected to a shopping mall.
  • Mercure Surabaya Grand Mirama:

    A stylish hotel with a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a central location.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with essential amenities.
  • Quest Hotel Surabaya:

    A comfortable hotel with a good value for money.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Luminor Hotel Jemursari By WH? With its comfortable rooms, convenient location, and excellent facilities, it's the perfect choice for your trip to Surabaya. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals! Book your room booking now through Traveloka and enjoy a seamless and hassle-free experience. book cheap hotels in Indonesia cheap hotels nearby

All facilities in Luminor Hotel Jemursari By WH

Fitness Center Luminor Hotel Jemursari By WH
Fitness Center
Functional Hall Luminor Hotel Jemursari By WH
Functional Hall
Lobby Luminor Hotel Jemursari By WH
Lobby
Exterior Luminor Hotel Jemursari By WH
Exterior
Bedroom Luminor Hotel Jemursari By WH
Bedroom

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Buffet lunch

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Things to Do

  • Fitness center
  • Massage

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Sports and Recreations

  • Fitness center

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in Luminor Hotel Jemursari By WH

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Luminor Hotel Jemursari By WH
174
Number of floors in Luminor Hotel Jemursari By WH
15
Another facilities in Luminor Hotel Jemursari By WH
Coffee/tea in lobby, Coffee shop, 24-hour room service, Room service, Safety deposit box

Frequently asked question in Luminor Hotel Jemursari By WH

What are available facilities at Luminor Hotel Jemursari By WH?
There are top facilites at Luminor Hotel Jemursari By WH such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Luminor Hotel Jemursari By WH?
The standard check-in time at Luminor Hotel Jemursari By WH is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Luminor Hotel Jemursari By WH provide breakfast?
Yes, Luminor Hotel Jemursari By WH provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Luminor Hotel Jemursari By WH
Luminor Hotel Jemursari By WH has a 4.0-star rating.
How many floors does Luminor Hotel Jemursari By WH have?
Luminor Hotel Jemursari By WH has 15.
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More Reviews from Other Guests in Luminor Hotel Jemursari By WH

8.6
Very Good
From 7,602 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.8

Location

8.6

Service and Facilites

8.7

People often mention about Luminor Hotel Jemursari By WH
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Staff Friendliness (144)
Bedroom (133)
Taste (128)
Ambiance (117)
Bathroom (115)
In-house Restaurant (105)
Hotel Area (101)
Room Space (99)
Accessibility (94)
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Traveler Reviews Luminor Hotel Jemursari By WH

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20
40
Customer reviews
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Dio G.
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8.5
/10
Reviewed 3 day(s) ago
It's incredibly delicious, I want to come here again.
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Dio G.
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10.0
/10
Reviewed 3 day(s) ago
Amazing, most comfortable hotel and variety of food
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Dio G.
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10.0
/10
Reviewed 3 day(s) ago
It's really delicious, the food is also delicious, the atmosphere is nice.
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Elly R. H.
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10.0
/10
Reviewed 1 week(s) ago
Highly recommended. I'll stay here again sometime. The breakfast menu has a wide variety.
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dian s.
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Medical
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5.0
/10
Reviewed 2 week(s) ago
I was extremely disappointed with this hotel's service. I was originally supposed to stay for 4 days and 3 nights, but after just one night, I left due to the unprofessional staff. I was asked to change the bedsheets because my child was coughing uncontrollably (and I left him in the emergency room for 6 hours), but the sheets weren't changed during that time.
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Accommodation's Reply
08 Sep 2025
Dear Mr./Dian S., On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to apologize for the inconvenience that occurred during your stay at our hotel. We deeply regret that this happened. We will immediately conduct an investigation, check, and make improvements with the relevant departments to prevent a recurrence. We sincerely hope that we will be given the opportunity to welcome you back to our hotel and show you our improvements. Once again, we extend our apologies and thank you. Best regards, Intan Alice, General Manager
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Yenny B.
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Business
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10.0
/10
Reviewed 2 week(s) ago
Comfortable, good location, great food
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W***y
icon-Business
Business
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9.1
/10
Reviewed 2 week(s) ago
Clean room, friendly staff
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F***a
icon-Business
Business
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8.8
/10
Reviewed 2 week(s) ago
Suggestions include a hair dryer and refrigerator as necessary facilities for long overnight stays.
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Faishal
icon-Business
Business
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8.5
/10
Reviewed 3 week(s) ago
The breakfast is complete with a variety of dishes... There's also an outdoor smoking area with a good view...
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Y***i
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8.5
/10
Reviewed 3 week(s) ago
ok.
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I***h
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Comfortable stay here, clean and quiet.
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s***s
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10.0
/10
Reviewed 4 week(s) ago
Strongly recommended. Variety menu and good taste for breakfast.
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Accommodation's Reply
26 Aug 2025
Dear Mr/Mrs S***s, Warmest greetings from Luminor Hotel Surabaya - Jemursari, Thank you for staying at Luminor Hotel Surabaya - Jemursari and taking your time to share your review about our Hotel. It is always a pleasure to recieve positive feedback. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Intan Alice General Manager
A***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel is clean, the staff is friendly, parking is a bit tight but there is valet parking and it's cheap. The breakfast is very plentiful. The deluxe room is not spacious but it is comfortable and clean. Always successful Luminor
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Accommodation's Reply
26 Aug 2025
Dear Mr./Ms. A*e, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay experience for Mr./Ms. A*e during your stay at our hotel. This will certainly also motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Ms. A*e back to our hotel in the near future. Best regards, Intan Alice. General Manager
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H***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
My second time staying here during my trip to Surabaya, and I think the next time I return to the city, I’ll definitely stay here again. Seamless experience. Thanks heaps!
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Accommodation's Reply
26 Aug 2025
Dear Mr/Mrs H***a, Warmest greetings from Luminor Hotel Surabaya - Jemursari, Thank you for staying at Luminor Hotel Surabaya - Jemursari and taking your time to share your review about our Hotel. It is always a pleasure to recieve positive feedback. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Intan Alice General Manager
L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Very good service, very good cleanliness
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Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. L*a, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very happy to have provided the best possible stay experience for Mr./Mrs. L*a during your stay at our hotel. This will certainly also motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Mrs. L*a back to our hotel in the near future. Best regards, Intan Alice. General Manager
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Faris m.
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9.1
/10
Reviewed 4 week(s) ago
strategic, minus parking space
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Accommodation's Reply
26 Aug 2025
Dear Mr. Faris M., Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide us with a review, especially regarding our hotel parking. We have provided complimentary valet parking facilities specifically for all our guests. We look forward to welcoming you back to our hotel in the near future. Best regards, Intan Alice, General Manager
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N***A
icon-Leisure
Leisure
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9.4
/10
Reviewed 4 week(s) ago
The location is strategic from the city center and there are many restaurants so it is easy to find food.
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Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. N*A, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very happy to be able to provide the best staying experience for Mr./Mrs. N*A during your stay at our hotel. This will certainly also motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Mrs. N*A back to our hotel in the near future. Best regards, Intan Alice. General Manager
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A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Nicely decorated room, though a bit on the smaller side. The room itself is clean but lacking a couple amenities: hairdryer (we had to request it) & complimentary bottled water (in a hindsight, there’s gallon water on the hallway). Staff were very nice & helpful. We had to leave early in the morning & not only they had the breakfast packed for us, they also had the taxi ready & waiting for us by the time we got down.
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Accommodation's Reply
26 Aug 2025
Dear Mr/Mrs A***e, Warmest greetings from Luminor Hotel Surabaya - Jemursari, Thank you for staying at Luminor Hotel Surabaya - Jemursari and taking your time to share your review about our Hotel. It is always a pleasure to receive positive feedback. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Intan Alice General Manager
L***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice and quiet.. only if possible the towels don't have to be replaced.. it's already 2024..
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Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. L*y, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review, especially regarding our towels. We have forwarded this to the relevant department for immediate inspection and improvement. Once again, we thank you and look forward to welcoming you back to our hotel in the near future. Best regards, Intan Alice, General Manager. Best regards, Intan Alice, General Manager
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I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
It was a pleasant experience staying here even though it was only 1 night but we were able to stay comfortably, especially since we got a free room upgrade which made it even more comfortable, the room was spacious, clean, fragrant, the AC was cold, the TV was smooth, the toilet was clean, the best thing was the view from the room was really cool 👌🏻 I happened to get it on the 9th floor yesterday
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Accommodation's Reply
26 Aug 2025
Dear Mr./Mrs. I*n, Warm greetings from Luminor Hotel Surabaya - Jemursari. On behalf of the Management of Luminor Hotel Surabaya - Jemursari, we would like to thank you for taking the time to provide this excellent review. We are very pleased to have provided the best possible stay experience for Mr./Mrs. I*n during your stay at our hotel. This will certainly motivate our team to always provide the best service and facilities for all our guests. We hope to welcome Mr./Mrs. I*n back to our hotel in the near future. Best regards, Intan Alice, General Manager
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