Melia Makassar

Hotels
Preferred Partner Plus
8.8
/10
Very Good
3,829 reviews

What Guests Say About Their Stay

Staff Friendliness (101)
Room Space (100)
Bedroom (97)
Distance To City Center (92)
Verified Traveler
10.0
/ 10
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
F***a
10.0
/ 10
The room was comfortable and very clean. The food was delicious and varied. The staff was very friendly, including Angel at the front desk.
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D***i
10.0
/ 10
if you want a staycation, always go to Melia Hotel. even though there are actually many new hotels. but still always want to come here. those who want to try it and just go to Makassar, please choose this hotel as your place to stay. 100/10 😍
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H***y
10.0
/ 10
friendly staff, hotel area is close to mall, food, coffee shop, assisted for early check-in, free luggage keeping, staff is very helpful, food, cake are all delicious
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G***t
10.0
/ 10
The hotel is nice, clean, fragrant from the first time you enter. Friendly service, spacious room. Complete room equipment (toiletries, pens, combs, etc.) and matching colors like d custom. Cool and comfortable to live here. The hallway to the room is also not scary
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In the Area
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Jalan Andi Mappanyukki No. 17, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Melia Makassar is a hotel in a good neighborhood, which is located at Mariso. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Melia Makassar

Jalan Andi Mappanyukki No. 17, Mariso, Makassar, Sulawesi Selatan, Indonesia, 90125
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Lobby Melia Makassar
Lobby 2 Melia Makassar

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Location


Melia Makassar is a hotel in a good neighborhood, which is located at Mariso.

About Melia Makassar

From business event to corporate gathering, Melia Makassar provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Melia Makassar exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Melia Makassar is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Melia Makassar.

All facilities in Melia Makassar

Bar, Cafe and Lounge Melia Makassar
Bar, Cafe and Lounge
Swimming Pool Melia Makassar
Swimming Pool
Fitness Center Melia Makassar
Fitness Center
Functional Hall Melia Makassar
Functional Hall
Common Space Melia Makassar
Common Space

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Fitness center
  • Massage
  • Spa

Accessibilty

  • Accessible parking
  • In-room accessibility
  • Wheelchair accessible

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Laundry

Food and Drinks

  • Breakfast
  • Buffet breakfast

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting facilities
  • Projector

Transportation

  • Airport transfer

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Melia Makassar

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Sewaktu check-in diperlukan tanda pengenal dengan foto yang resmi dikeluarkan oleh pemerintah dan kartu kredit atau deposit tunai untuk menutup biaya tak terduga. Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan. Permintaan khusus tidak dijamin akan terpenuhi. Biaya penambahan orang dalam kamar mungkin berlaku dan berbeda-beda menurut kebijakan hotel.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Melia Makassar
135
Number of floors in Melia Makassar
20
Another facilities in Melia Makassar
24-hour room service, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Melia Makassar

What are available facilities at Melia Makassar?
There are top facilites at Melia Makassar such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Melia Makassar?
The standard check-in time at Melia Makassar is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Melia Makassar provide breakfast?
Yes, Melia Makassar provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Melia Makassar
Melia Makassar has a 4.0-star rating.
How many floors does Melia Makassar have?
Melia Makassar has 20.
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More Reviews from Other Guests in Melia Makassar

Overall Ratings & Reviews Melia Makassar

Traveloka (3,776)
Other sources (53)
8.8
Very Good
From 3,776 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about Melia Makassar
All
Staff Friendliness (78)
Room Space (78)
Bedroom (75)
Ambiance (73)
Distance to City Center (67)
Bathroom (65)
Taste (65)
Hotel Area (64)
Variety (62)
Accessibility (57)
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Most Recent
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Traveler Reviews Melia Makassar

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 hour(s) ago
Nice, clean, fully equipped rooms. Fully equipped gym.
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Z***b
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great and not disappointing, the kids are happy too
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Damar P. A. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The lounge Is great but the food can be better However, Best service The staffs are awesome and helpful Very glad to be here
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Faizah S. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good. Good food, clean rooms.
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Accommodation's Reply
13 Dec 2025
Dear Ms. Faizah S. S, Greetings from Melia Makassar Hotel! Thank you for your review. We are delighted to hear that you were satisfied with the food quality and cleanliness of your room during your stay at our hotel. Your compliments motivate our entire team to continue maintaining and improving our service and facilities. We hope to welcome you back in the future and provide you with an even better stay experience. Thank you for your trust. Sincerely, Aldi. Customer Experience Department
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
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Accommodation's Reply
02 Dec 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you so much for sharing such a wonderful and detailed review. We are truly delighted to know that our hotel became the best choice among your stays in Makassar. It is also heart warming to hear your kind words about our Front Desk team, especially Mas Erwin and Mbak Angel we will make sure your appreciation is passed on to them. We’re glad that you enjoyed the room, the facilities, and our breakfast buffet. Your satisfaction means a lot to us, and it’s an honor to have earned your trust during your month long visit. We look forward to welcoming you and your husband back on your next trip to Makassar. Warm regards, Aldi Guest Experience
Alhadi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent stay at Melia Makassar. The room was clean and complete. The level benefits were very good and very worth the price. The staffs were polite and friendly but need more training in how to handle frequent un-ideal situation. For me, it is the best balanced price-luxury hotel in Makassar right now.
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Accommodation's Reply
02 Dec 2025
Dear Mr. Alhadi, Warmest greeting from Melia Makassar! Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay at Melia Makassar, especially the cleanliness of the room and the value of our Level benefits. It’s also wonderful to know that our team’s politeness and friendliness left a good impression. We appreciate your constructive feedback regarding staff handling in less ideal situations. Your comment is truly valuable, and we will use it to further improve our training and service consistency. We look forward to welcoming you back and providing an even better experience on your next visit. Warm regards, Aldi Guest Experience
I***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
cool..responsive and friendly....
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear I*o, Warmest regards from Melia Makassar! Thank you for your positive review. We truly appreciate you taking the time to share your feedback and we are pleased to know that our team's responsiveness and friendliness made your experience pleasant. Feedback like this motivates us to continuously improve our service quality to meet the expectations of all our guests. We look forward to welcoming you back on your next visit. Best regards, Aldi Guest Experience
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h***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
amazing experience & friendly staff
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2 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Mr. H*h, Warmest regards from Melia Makassar! Thank you for your positive review. We are very glad that you had a wonderful experience during your stay with us and were impressed by the hospitality of our staff. Feedback like this motivates us to maintain and continuously improve the quality of our services, so that all guests always feel comfortable and satisfied. We sincerely hope to welcome you back again and provide you with an unforgettable experience. Sincerely, Aldi Guest Experience
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w***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Affordable & good place to stay
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Warmest greeting from Melia Makassar! Thank you for sharing your positive review. We are delighted to know that you found our property to be an affordable and comfortable place to stay. Your appreciation truly encourages us to maintain the quality of our facilities and services so that every guest can enjoy a pleasant and satisfying experience during their stay with us. We look forward to welcoming you back on your next visit. Warm regards, Aldi Guest Experience
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Noni K.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always a pleasure to stay at Melia
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Ms. Noni, Warm greetings from Melia Makassar! Thank you for your positive review. We are delighted to know that you are satisfied and happy every time you stay at Melia. Your trust and comfort are the main driving force that makes us strive to continuously provide the best service and ensure that every visit is an unforgettable experience. We look forward to welcoming you back again on your next visit. Warm greetings from Aldi. Guest Experience
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Nice hotel with great location and service
2 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Mrs. A***y, Warmest greeting from Melia Makassar! Thank you very much for sharing your positive feedback with us. We are truly pleased to learn that you had an enjoyable stay and that our hotel’s strategic location, along with the quality of service provided by our team, met your expectations. Ensuring a comfortable and memorable experience for every guest is our utmost priority, and it is gratifying to know that our efforts were reflected in your visit. Your kind words serve as both a motivation and a reminder for us to continue improving and maintaining the high standards of hospitality that we strive to uphold. We genuinely appreciate the time you took to share your impressions, as feedback such as yours helps us remain focused on delivering exceptional service at every opportunity. We sincerely hope to have the pleasure of welcoming you back in the near future. Should there be anything we can assist you with for your next stay, please do not hesitate to let us know. Warm regards, Aldi Guest Experience
Andi A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Perfect... My family and I were very happy to be at the Melia Hotel. The staff was very kind and friendly. For The Level type, we received many privileges. Thanks, Melia.
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3 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Ms. Andi, Warm greetings from Melia Makassar! Thank you for taking the time to share your valuable experience with your family during your stay at Melia Makassar. We are delighted to know that you found our service comfortable and satisfying, especially the friendliness of our staff and the privileges offered at The Level. Guest satisfaction and comfort are our top priority, and your positive review is a great motivation for our entire team to continuously improve the quality of our services at every opportunity. We thank you for your trust in choosing Melia Makassar as your place to relax and enjoy quality time with your family. We look forward to welcoming you and your family back soon, with an equally memorable experience. Warm greetings from Aldi. Guest Experience
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J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The breakfast was varied and delicious, but unfortunately, the local Palubasa menu was sold out. Other menu options were still available. The swimming pool has both children's and adult's pools. There are showers in the pool area, along with soap and shampoo. The staff at the pool and gym were also very friendly. The soap and shampoo smelled delicious and were gentle on the skin. Four towels were provided per room. The rooms were clean and comfortable, with views of Makassar. This hotel is highly recommended for enjoying your time in Makassar.
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+4
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. J*, Warm regards from Melia Makassar! Thank you for taking the time to share your experience at Melia Makassar. We are very glad that you were satisfied with our wide selection of breakfast options, the comfort of our rooms with Makassar city views, and the friendliness of our team at the swimming pool and gym. We also appreciate your feedback regarding the out-of-stock local palubasa menu. This is a valuable note for us to better manage our menu, so that all our guests can enjoy this Makassar specialty on their next visit. Your satisfaction with the pool facilities, the cleanliness of our rooms, and the quality of our bathrooms are important driving forces behind us to maintain and improve our service standards. Thank you once again for your positive feedback and comments. We look forward to welcoming you and your family back in the future for even more memorable experiences at Melia Makassar. Sincerely, Aldi Guest Experience
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Got room upgrade facility, 👍🏻 Tq u
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Accommodation's Reply
07 Nov 2025
Dear Ms. F*a, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Meliá Makassar. We truly appreciate the opportunity to serve you and are delighted to hear that you enjoyed your stay with us, especially with the room upgrade we provided as a thank you for your trust in Meliá. The satisfaction and comfort of all our guests is our top priority, so knowing that your stay was a success is a source of pride for all our team. We hope that the facilities and services we provide will enhance your comfort during your stay in Makassar and leave a lasting impression. Thank you once again for choosing Meliá Makassar as your family home. We look forward to welcoming you back for even more enjoyable experiences in the future. Best regards, Aldi Guest Experience
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room was comfortable and very clean. The food was delicious and varied. The staff was very friendly, including Angel at the front desk.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Ms. F*a, Warm regards from Melia Makassar! Thank you for taking the time to share your valuable experience with us. We are delighted to know that you felt comfortable with the ambiance of your room and were satisfied with the cleanliness and quality of the amenities we provided. Your comments on the taste and variety of food also motivate our culinary team to maintain and continuously improve our quality standards. We would also like to thank all the staff for the friendly service, especially Angel at the reception. We will pass on your compliments as a token of appreciation for your dedication and hard work. We hope that this pleasant experience has created a positive impression and we look forward to welcoming you back soon to provide even better services. Best regards, Aldi Guest Experience
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Guest
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Location, facility, and service good
1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you for your kind review. We’re pleased to hear that you enjoyed our location, facilities, and service. It’s always encouraging to know that our efforts to provide a comfortable and welcoming experience are appreciated. Our team works hard to ensure that every aspect of your stay meets your expectations, from the convenience of our location to the quality of our amenities and the attentiveness of our staff. We truly value your feedback and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our greatest reward." Warm regards, Aldi Guest Experience
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
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Accommodation's Reply
15 Oct 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you so much for your kind words. We’re delighted to hear that you found our staff friendly and accommodating we truly believe that genuine hospitality makes all the difference. It’s also wonderful to know that you were pleased with the cleanliness and spaciousness of your room, as we take great pride in maintaining a comfortable and welcoming environment for all our guests. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another great stay! Warm Regards, Aldi Guest Experience
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
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Accommodation's Reply
15 Oct 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you very much for your lovely feedback. We’re truly pleased to hear that you enjoyed your stay with us and that our team made you feel welcomed and well cared for. It’s also wonderful to know that you appreciated the cleanliness and spaciousness of the room — we understand how important comfort is during a stay, and we’re glad we could meet your expectations. We greatly appreciate your support and look forward to welcoming you back in the near future. Warm Regards, Aldi Guest Experience
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Hardika y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 10 week(s) ago
Good hotel and service in Makassar, the room is spacious and clean, but on the first day the linen looked a bit dirty and my sleep was a bit disturbed because it was itchy and the bathroom floor was a bit slippery when it got wet, otherwise it was ok. The wifi was also a bit slow, thank you also to Ms. Sinta who helped check in and service during the stay. Overall, enjoy your stay at Melia, the breakfast was also ok, the view and ambience were also ok. Thank you
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Accommodation's Reply
15 Oct 2025
Dear Ms. Hardika Y, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Melia Makassar. We are delighted to hear that you were satisfied with our service, especially from our colleagues. The positive comments about the spacious and clean rooms, satisfying breakfast, and pleasant view and atmosphere are the driving force behind us to continue to provide the best service. However, we apologize for the inconvenience you experienced on your first day, particularly regarding the condition of the bed sheets and the slippery bathroom floor. We sincerely appreciate this feedback and we will follow up with the relevant team to improve our cleanliness and safety standards for the comfort of our future guests. Thank you again for your compliments and suggestions. We look forward to welcoming you back in the future for an even more perfect experience. Best regards, Aldi Guest Experience
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Everything is good, delicious everywhere and besides there are also lots of sales
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Accommodation's Reply
15 Oct 2025
Dear H*y, we at Melia Makasar extend our warmest greetings! Thank you for leaving a positive review. We are delighted that you had a pleasant stay. Our hotel's strategic location is one of our strengths, allowing you to have a comfortable and convenient stay. We look forward to seeing you again soon and hope that your next visit will be even more enjoyable and satisfying. Thank you. Aldi. Customer Experience
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Number of reviews per page
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Exterior 4 Melia Makassar

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Melia Makassar

Traveloka (3,776)
Other sources (53)
8.8
Very Good
From 3,776 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about Melia Makassar
All
Staff Friendliness (78)
Room Space (78)
Bedroom (75)
Ambiance (73)
Distance to City Center (67)
Bathroom (65)
Taste (65)
Hotel Area (64)
Variety (62)
Accessibility (57)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Melia Makassar

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 hour(s) ago
Nice, clean, fully equipped rooms. Fully equipped gym.
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Z***b
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great and not disappointing, the kids are happy too
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Damar P. A. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The lounge Is great but the food can be better However, Best service The staffs are awesome and helpful Very glad to be here
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Faizah S. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good. Good food, clean rooms.
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Accommodation's Reply
13 Dec 2025
Dear Ms. Faizah S. S, Greetings from Melia Makassar Hotel! Thank you for your review. We are delighted to hear that you were satisfied with the food quality and cleanliness of your room during your stay at our hotel. Your compliments motivate our entire team to continue maintaining and improving our service and facilities. We hope to welcome you back in the future and provide you with an even better stay experience. Thank you for your trust. Sincerely, Aldi. Customer Experience Department
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best hotel among a total of 4 hotels that we booked in Makassar for a month. The staff of the front desk, Mas Erwin, is the best, also with Mbak Angel. Instead of being hard to the guest, they provided all complete information and available options for us from the type of room, the upgrade, the booking payment, the extendable, and everything. The condition of the room is exactly the same as from the photos, and the breakfast buffet menu is so delicious and varied. I will definitely come back to this hotel with my husband when we’re in Makassar.
Read More
Find this review helpful?
Accommodation's Reply
02 Dec 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you so much for sharing such a wonderful and detailed review. We are truly delighted to know that our hotel became the best choice among your stays in Makassar. It is also heart warming to hear your kind words about our Front Desk team, especially Mas Erwin and Mbak Angel we will make sure your appreciation is passed on to them. We’re glad that you enjoyed the room, the facilities, and our breakfast buffet. Your satisfaction means a lot to us, and it’s an honor to have earned your trust during your month long visit. We look forward to welcoming you and your husband back on your next trip to Makassar. Warm regards, Aldi Guest Experience
Alhadi N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Excellent stay at Melia Makassar. The room was clean and complete. The level benefits were very good and very worth the price. The staffs were polite and friendly but need more training in how to handle frequent un-ideal situation. For me, it is the best balanced price-luxury hotel in Makassar right now.
Find this review helpful?
Accommodation's Reply
02 Dec 2025
Dear Mr. Alhadi, Warmest greeting from Melia Makassar! Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay at Melia Makassar, especially the cleanliness of the room and the value of our Level benefits. It’s also wonderful to know that our team’s politeness and friendliness left a good impression. We appreciate your constructive feedback regarding staff handling in less ideal situations. Your comment is truly valuable, and we will use it to further improve our training and service consistency. We look forward to welcoming you back and providing an even better experience on your next visit. Warm regards, Aldi Guest Experience
I***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
cool..responsive and friendly....
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear I*o, Warmest regards from Melia Makassar! Thank you for your positive review. We truly appreciate you taking the time to share your feedback and we are pleased to know that our team's responsiveness and friendliness made your experience pleasant. Feedback like this motivates us to continuously improve our service quality to meet the expectations of all our guests. We look forward to welcoming you back on your next visit. Best regards, Aldi Guest Experience
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h***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
amazing experience & friendly staff
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2 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Mr. H*h, Warmest regards from Melia Makassar! Thank you for your positive review. We are very glad that you had a wonderful experience during your stay with us and were impressed by the hospitality of our staff. Feedback like this motivates us to maintain and continuously improve the quality of our services, so that all guests always feel comfortable and satisfied. We sincerely hope to welcome you back again and provide you with an unforgettable experience. Sincerely, Aldi Guest Experience
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w***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Affordable & good place to stay
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Warmest greeting from Melia Makassar! Thank you for sharing your positive review. We are delighted to know that you found our property to be an affordable and comfortable place to stay. Your appreciation truly encourages us to maintain the quality of our facilities and services so that every guest can enjoy a pleasant and satisfying experience during their stay with us. We look forward to welcoming you back on your next visit. Warm regards, Aldi Guest Experience
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Noni K.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always a pleasure to stay at Melia
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Ms. Noni, Warm greetings from Melia Makassar! Thank you for your positive review. We are delighted to know that you are satisfied and happy every time you stay at Melia. Your trust and comfort are the main driving force that makes us strive to continuously provide the best service and ensure that every visit is an unforgettable experience. We look forward to welcoming you back again on your next visit. Warm greetings from Aldi. Guest Experience
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A***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Nice hotel with great location and service
2 people find it helpful
Accommodation's Reply
14 Nov 2025
Dear Mrs. A***y, Warmest greeting from Melia Makassar! Thank you very much for sharing your positive feedback with us. We are truly pleased to learn that you had an enjoyable stay and that our hotel’s strategic location, along with the quality of service provided by our team, met your expectations. Ensuring a comfortable and memorable experience for every guest is our utmost priority, and it is gratifying to know that our efforts were reflected in your visit. Your kind words serve as both a motivation and a reminder for us to continue improving and maintaining the high standards of hospitality that we strive to uphold. We genuinely appreciate the time you took to share your impressions, as feedback such as yours helps us remain focused on delivering exceptional service at every opportunity. We sincerely hope to have the pleasure of welcoming you back in the near future. Should there be anything we can assist you with for your next stay, please do not hesitate to let us know. Warm regards, Aldi Guest Experience
Andi A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Perfect... My family and I were very happy to be at the Melia Hotel. The staff was very kind and friendly. For The Level type, we received many privileges. Thanks, Melia.
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3 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Ms. Andi, Warm greetings from Melia Makassar! Thank you for taking the time to share your valuable experience with your family during your stay at Melia Makassar. We are delighted to know that you found our service comfortable and satisfying, especially the friendliness of our staff and the privileges offered at The Level. Guest satisfaction and comfort are our top priority, and your positive review is a great motivation for our entire team to continuously improve the quality of our services at every opportunity. We thank you for your trust in choosing Melia Makassar as your place to relax and enjoy quality time with your family. We look forward to welcoming you and your family back soon, with an equally memorable experience. Warm greetings from Aldi. Guest Experience
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J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The breakfast was varied and delicious, but unfortunately, the local Palubasa menu was sold out. Other menu options were still available. The swimming pool has both children's and adult's pools. There are showers in the pool area, along with soap and shampoo. The staff at the pool and gym were also very friendly. The soap and shampoo smelled delicious and were gentle on the skin. Four towels were provided per room. The rooms were clean and comfortable, with views of Makassar. This hotel is highly recommended for enjoying your time in Makassar.
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+4
1 people find it helpful
Accommodation's Reply
07 Nov 2025
Dear Mr. J*, Warm regards from Melia Makassar! Thank you for taking the time to share your experience at Melia Makassar. We are very glad that you were satisfied with our wide selection of breakfast options, the comfort of our rooms with Makassar city views, and the friendliness of our team at the swimming pool and gym. We also appreciate your feedback regarding the out-of-stock local palubasa menu. This is a valuable note for us to better manage our menu, so that all our guests can enjoy this Makassar specialty on their next visit. Your satisfaction with the pool facilities, the cleanliness of our rooms, and the quality of our bathrooms are important driving forces behind us to maintain and improve our service standards. Thank you once again for your positive feedback and comments. We look forward to welcoming you and your family back in the future for even more memorable experiences at Melia Makassar. Sincerely, Aldi Guest Experience
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Got room upgrade facility, 👍🏻 Tq u
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Accommodation's Reply
07 Nov 2025
Dear Ms. F*a, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Meliá Makassar. We truly appreciate the opportunity to serve you and are delighted to hear that you enjoyed your stay with us, especially with the room upgrade we provided as a thank you for your trust in Meliá. The satisfaction and comfort of all our guests is our top priority, so knowing that your stay was a success is a source of pride for all our team. We hope that the facilities and services we provide will enhance your comfort during your stay in Makassar and leave a lasting impression. Thank you once again for choosing Meliá Makassar as your family home. We look forward to welcoming you back for even more enjoyable experiences in the future. Best regards, Aldi Guest Experience
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room was comfortable and very clean. The food was delicious and varied. The staff was very friendly, including Angel at the front desk.
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1 people find it helpful
Accommodation's Reply
28 Oct 2025
Dear Ms. F*a, Warm regards from Melia Makassar! Thank you for taking the time to share your valuable experience with us. We are delighted to know that you felt comfortable with the ambiance of your room and were satisfied with the cleanliness and quality of the amenities we provided. Your comments on the taste and variety of food also motivate our culinary team to maintain and continuously improve our quality standards. We would also like to thank all the staff for the friendly service, especially Angel at the reception. We will pass on your compliments as a token of appreciation for your dedication and hard work. We hope that this pleasant experience has created a positive impression and we look forward to welcoming you back soon to provide even better services. Best regards, Aldi Guest Experience
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Guest
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Location, facility, and service good
1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you for your kind review. We’re pleased to hear that you enjoyed our location, facilities, and service. It’s always encouraging to know that our efforts to provide a comfortable and welcoming experience are appreciated. Our team works hard to ensure that every aspect of your stay meets your expectations, from the convenience of our location to the quality of our amenities and the attentiveness of our staff. We truly value your feedback and hope to have the pleasure of welcoming you back in the near future. Your satisfaction is our greatest reward." Warm regards, Aldi Guest Experience
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
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Accommodation's Reply
15 Oct 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you so much for your kind words. We’re delighted to hear that you found our staff friendly and accommodating we truly believe that genuine hospitality makes all the difference. It’s also wonderful to know that you were pleased with the cleanliness and spaciousness of your room, as we take great pride in maintaining a comfortable and welcoming environment for all our guests. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another great stay! Warm Regards, Aldi Guest Experience
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The staff was very friendly and accommodating! The room’s clean and spacious!
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Accommodation's Reply
15 Oct 2025
Dear, Valued Guest, Warmest greeting from Melia Makassar! Thank you very much for your lovely feedback. We’re truly pleased to hear that you enjoyed your stay with us and that our team made you feel welcomed and well cared for. It’s also wonderful to know that you appreciated the cleanliness and spaciousness of the room — we understand how important comfort is during a stay, and we’re glad we could meet your expectations. We greatly appreciate your support and look forward to welcoming you back in the near future. Warm Regards, Aldi Guest Experience
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Hardika y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 10 week(s) ago
Good hotel and service in Makassar, the room is spacious and clean, but on the first day the linen looked a bit dirty and my sleep was a bit disturbed because it was itchy and the bathroom floor was a bit slippery when it got wet, otherwise it was ok. The wifi was also a bit slow, thank you also to Ms. Sinta who helped check in and service during the stay. Overall, enjoy your stay at Melia, the breakfast was also ok, the view and ambience were also ok. Thank you
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Accommodation's Reply
15 Oct 2025
Dear Ms. Hardika Y, Warmest regards from Melia Makassar! Thank you for taking the time to share your experience during your stay at Melia Makassar. We are delighted to hear that you were satisfied with our service, especially from our colleagues. The positive comments about the spacious and clean rooms, satisfying breakfast, and pleasant view and atmosphere are the driving force behind us to continue to provide the best service. However, we apologize for the inconvenience you experienced on your first day, particularly regarding the condition of the bed sheets and the slippery bathroom floor. We sincerely appreciate this feedback and we will follow up with the relevant team to improve our cleanliness and safety standards for the comfort of our future guests. Thank you again for your compliments and suggestions. We look forward to welcoming you back in the future for an even more perfect experience. Best regards, Aldi Guest Experience
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Everything is good, delicious everywhere and besides there are also lots of sales
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Dear H*y, we at Melia Makasar extend our warmest greetings! Thank you for leaving a positive review. We are delighted that you had a pleasant stay. Our hotel's strategic location is one of our strengths, allowing you to have a comfortable and convenient stay. We look forward to seeing you again soon and hope that your next visit will be even more enjoyable and satisfying. Thank you. Aldi. Customer Experience
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