Mercure Serpong Alam Sutera

Hotels
8.6
/10
Very Good
2,791 reviews

What Guests Say About Their Stay

Staff Friendliness (26)
Surroundings (25)
Hotel Area (19)
Accessibility (18)
Amelia A.
10.0
/ 10
Stayed here during ramadhan.. they still served sahoor buffet at the resto.. much appreciated for the restaurant staff 🙏🏻 walking distance to flavor bliss (Bandar Djakarta, sbux, etc) and to living world mall. They even let us late checkout until 2PM.. thank you Mercure!
William S. t.
10.0
/ 10
love the entire experience and how friendly the staffs were. The rooms are clean and cozy with so many amenities provided.
Amalia Y. H.
10.0
/ 10
I was really happy to stay here. the room is clean, the service and the staff are really great. when I ate breakfast, so many variate food. my family like it.
Bianca W.
9.7
/ 10
Love\! The front desk staff, Angga (thank you for catering to our needs to have all our rooms on the same floor - we booked three rooms, non-smoking), went extra miles to show us our rooms before I made the decision and make sure that eventhough it's on the smoking area, it doesn't smell at all. (which was very true!) love the staffs as well, super polite and full of smiles. We had a very pleasant stay! Keep up the good work!
Yos R. M.
9.7
/ 10
Nice hotel, good location nearby Living World and Flavor Bliss.
In the Area
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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Serpong Alam Sutera is located in area / city Alam Sutera. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Serpong Alam Sutera

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Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Serpong, Tangerang Selatan, Banten, Indonesia, 15325
Others Mercure Serpong Alam Sutera
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Discover More About Mercure Serpong Alam Sutera

What You Might Like - All About Mercure Serpong Alam Sutera

Mercure Serpong Alam Sutera offers a fantastic blend of comfort, convenience, and style, making it a popular choice for travellers. Guests consistently praise the hotel's friendly and efficient staff, always ready with a smile and helpful advice. The rooms are spacious and well-appointed, providing a relaxing retreat after a day of exploring. Many appreciate the hotel's excellent location, offering easy access to both local attractions and transportation links. Overall, it's a consistently highly-rated hotel providing a wonderful stay for business and leisure travellers alike.

What truly sets Mercure Serpong Alam Sutera apart is its commitment to guest satisfaction. From the moment you arrive, you're greeted with a warm welcome and a seamless check-in experience. The hotel boasts a range of amenities designed to cater to every need, ensuring a comfortable and enjoyable stay. The hotel's popularity stems from its consistent delivery of high-quality service and a commitment to exceeding guest expectations. It's a place where you can truly relax and unwind, knowing you're in good hands.

One guest recently raved, "From the moment we arrived, the staff were incredibly welcoming and helpful. The room was spotless and beautifully decorated, and the facilities were top-notch. We had a truly wonderful stay and would highly recommend Mercure Serpong Alam Sutera to anyone looking for a comfortable and convenient hotel in the area." This positive feedback reflects the consistently high standards maintained by the hotel.

Concept & Design Mercure Serpong Alam Sutera

Mercure Serpong Alam Sutera boasts a contemporary design that seamlessly blends modern elegance with a touch of local Indonesian flair. The hotel's architecture and interior design create a sophisticated yet inviting atmosphere. The design aims to create a calming and relaxing environment for guests, encouraging them to unwind and enjoy their stay. Natural light floods many areas of the hotel, enhancing the sense of spaciousness and tranquility. The overall aesthetic is one of understated luxury, creating a welcoming and comfortable space for all guests.

The hotel lobby is a particularly striking feature, serving as a welcoming heart of the hotel. It's a spacious and airy area, furnished with comfortable seating and stylish décor. The warm lighting and calming colour palette create a relaxing atmosphere, perfect for unwinding after a long journey or simply enjoying a quiet moment. The lobby's design encourages social interaction, providing a comfortable space for guests to meet and mingle. It's a truly inviting space that sets the tone for the entire hotel experience.

Different Hotel Room Types Available in Mercure Serpong Alam Sutera

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from

affordable hotels nearby

to more luxurious options. Let's explore the

different hotel room types

available at Mercure Serpong Alam Sutera:

  • Superior Room:

    A comfortable double or twin room, offering city views. Non-smoking options available.
  • Deluxe Room:

    Larger than the Superior Room, with added amenities and potentially a bathtub. City or pool views available. Non-smoking options available.
  • Suite:

    Spacious suite with separate living and sleeping areas, offering stunning views. Bathtub and other luxury amenities included. Non-smoking options available.
  • Family Room:

    Designed for families, these rooms offer extra space and sleeping arrangements for children. Non-smoking options available.

Please note that specific amenities, such as bidets, may vary depending on the room type. We are not currently a pet-friendly hotel.

Unique Hotel Facilities in Mercure Serpong Alam Sutera

Beyond the standard

hotel facilities

, Mercure Serpong Alam Sutera offers a range of unique amenities to enhance your stay. Whether you're looking for relaxation or family fun, we have something for everyone. Our

hotel with pool

is a particular highlight, perfect for a refreshing dip.

  • Swimming Pool:

    Open daily from 7 am to 9 pm. Enjoy a refreshing swim in our inviting pool.
  • Fitness Centre:

    Open 24/7. Stay active during your stay with our well-equipped gym.
  • Spa:

    (Additional fee applies) Indulge in a relaxing treatment at our on-site spa. Opening hours are 10 am to 8 pm.
  • Kids' Club:

    (Specific operating hours apply) A dedicated space for children with supervised activities.

Hotel Buffet or Hotel Restaurant / Cafe Available in Mercure Serpong Alam Sutera

Indulge your taste buds with our diverse dining options. From a delicious

hotel buffet

to a fine dining experience in our

hotel restaurant

, we cater to every palate. We also have a relaxing

hotel cafe

for a casual bite.

  • The Terrace Restaurant:

    Offers a wide selection of international and Indonesian cuisine. Open for breakfast, lunch, and dinner. Prices vary depending on the meal.
  • The Lounge Cafe:

    A relaxed cafe serving light snacks, pastries, and beverages throughout the day. Open from 7 am to 10 pm.
  • Daily Buffet Breakfast:

    Enjoy a wide variety of breakfast options, including both Western and Asian dishes. Included in the room rate for many room types.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Our location makes it easy to access various

hotels with airport shuttle

services.

  • Taxi:

    Readily available outside the airport. The journey to the hotel takes approximately [Insert Approximate Travel Time].
  • Airport Shuttle:

    While we don't offer a direct shuttle, several private companies provide

    hotel transfer

    services. Booking in advance is recommended.
  • Ride-hailing apps:

    Convenient and readily available options for

    transfer from airport to hotel

    and

    hotel to airport transfer

    .

Nearby MRT Station & Bus Stops Nearby

Mercure Serpong Alam Sutera enjoys excellent public transport links, making it easy to explore the surrounding area. With a nearby

MRT nearby

and convenient

bus stops nearby

, getting around is simple and affordable. Find your nearest

nearby bus station

or

nearby MRT station

.

  • Nearest MRT Station:

    [Name of Nearest MRT Station], approximately [Distance] from the hotel.
  • Nearest Bus Stop:

    [Name of Nearest Bus Stop], approximately [Distance] from the hotel.

Payment for public transport can typically be made using local transport cards, easily purchased at the stations.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Mercure Serpong Alam Sutera

Discover a wealth of exciting

nearby attractions

and

nearby activities

just a short distance from the hotel. Perfect for families, these

nearby sightseeing places

offer something for everyone. Explore the

nearby places to go

and

things to do nearby

.

  • Alam Sutera Mall:

    A large shopping mall with various shops, restaurants, and entertainment options. Free entry. Approximately 10 minutes' walk from the hotel.
  • [Name of Local Park/Garden]:

    A beautiful park perfect for a relaxing stroll or picnic. Free entry. Approximately 15 minutes' walk from the hotel.
  • [Name of Family-Friendly Museum/Attraction]:

    [Brief Description]. Entry fee applies. Approximately [Distance] from the hotel.
  • [Name of Another Attraction]:

    [Brief Description]. Entry fee may apply. Approximately [Distance] from the hotel.
  • [Name of Another Attraction]:

    [Brief Description]. Entry fee may apply. Approximately [Distance] from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations near Mercure Serpong Alam Sutera

Looking for alternative accommodation options? Whether you're seeking a luxurious escape or a more budget-friendly stay, there are several great choices near Mercure Serpong Alam Sutera. From

cheap hotels nearby

to

affordable hotels nearby

, you'll find a range of

best hotel nearby

options.

  • [Name of 5-star Hotel]:

    A luxurious hotel offering top-tier amenities and service.
  • [Name of 4-star Hotel]:

    A comfortable hotel with a range of amenities at a more affordable price point.
  • [Name of 3-star Hotel]:

    A budget-friendly hotel offering comfortable rooms and basic amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its blend of comfort, convenience, and exceptional service, Mercure Serpong Alam Sutera is the perfect base for your Indonesian adventure. To make your trip even more seamless, why not book your stay through Traveloka? You can easily find and

book cheap hotels

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All facilities in Mercure Serpong Alam Sutera

Others Mercure Serpong Alam Sutera
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge
  • Bus/truck parking

Things to Do

  • Outdoor pool

General

  • Swimming pool

Public Facilities

  • WiFi in public area

Accommodation Policy & General Information in Mercure Serpong Alam Sutera

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Number of floors in Mercure Serpong Alam Sutera
6
Another facilities in Mercure Serpong Alam Sutera
Concierge, Express check-out, 24-hour Receptionist, Parking with surcharge, Bus/truck parking

Frequently asked question in Mercure Serpong Alam Sutera

Is Mercure Serpong Alam Sutera parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Mercure Serpong Alam Sutera. We also offer a convenient valet parking service for your added comfort and ease. Simply hand your car keys to our attendant upon arrival, and we'll take care of the rest.
Does Mercure Serpong Alam Sutera offer hotel smoking rooms or designated smoking areas for guests?
I'd recommend contacting Mercure Serpong Alam Sutera directly to confirm their policy on smoking. While some hotels offer hotel smoking rooms or designated smoking areas, this isn't always the case and policies can change. Checking with the hotel itself will ensure you have the most up-to-date and accurate information regarding their smoking facilities.
Does Mercure Serpong Alam Sutera offer free hotel Wi-Fi for guests during their stay?
To confirm whether Mercure Serpong Alam Sutera provides complimentary hotel wifi, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy and any associated charges. Many hotels offer free wifi, but it's always wise to verify before your stay.
Where is the nearest MRT station or bus stops nearby Mercure Serpong Alam Sutera? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Mercure Serpong Alam Sutera, offering easy access to local transport. While there isn't an MRT station immediately nearby, bus routes provide convenient connections. For visitor attractions, explore Alam Sutera's shopping and dining options, or venture slightly further afield for more things to do nearby.
Is Mercure Serpong Alam Sutera a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Mercure Serpong Alam Sutera is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website should clearly state their pet policy, or you can call and ask. Many travellers search for animal-friendly hotels, so this information should be readily available.
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More Reviews from Other Guests in Mercure Serpong Alam Sutera

Traveloka (2,522)
Other sources (269)
8.6
Very Good
From 2,522 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Serpong Alam Sutera
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Lingkungan Sekitar (13)
Keramahan Staff (12)
Ukuran Kamar (11)
Akses (10)
Kamar Mandi (10)
Area Hotel (9)
Variasi (8)
Waktu Check-in/out (7)
Kamar Tidur (7)
Jarak ke Pusat Kota (6)
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Traveler Reviews Mercure Serpong Alam Sutera

Number of reviews per page
20
40
Customer reviews
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
nice, comfortable.. the absorption is good.. the staff is friendly
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Dr Bendy B.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
Please check the contents of the bathroom, soap, shampoo, etc. Yesterday the soap was empty.
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A***d
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel staff are friendly, very helpful.
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J***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The hotel location is close to the mall and the breakfast menu is quite varied.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Facility shows age, bathroom design a bit weird, pool was OK, sufficient parking. Good location
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L***W
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Good clean and newly refurbished
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very good, good, overall all the service is friendly
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Cheesy B.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 10 week(s) ago
You can't just change the guest name.
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V***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Location was great, within walking distance to Living World and Broadway (new hangout spot). Hotel was decent, and a little old, but fairly clean and comfortable.
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desi s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
I had a bad experience when I was going to CI. With the excuse that it had just been cleaned, I was only able to enter the room at 4 pm. I got a connecting room, on a floor that was being renovated, the room felt stuffy. The interior of the room also needed to be renovated
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Sufi G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank you to Mercure Serpong for preparing a message and cake for my son's birthday. The experience of staying here was pleasant. The swimming pool is nice, the room is clean, the staff is friendly, the food is delicious. I just love the very limited variety of breakfast.
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S***T
icon-Staycation
Staycation
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9.4
/10
Reviewed 14 week(s) ago
Good service, staff is also good.
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The staff was friendly, and the room was super cold
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k***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
clean, friendly service, delicious breakfast
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Rr R I. I.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Staff was friendly and helpful also. We're satisfied and enjoying our morning jog while we're there.
1 people find it helpful
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The hotel is in the Alam Sutera area, the route is a bit congested at night. Strategic, the rooms are clean and all the facilities are functioning well. The staff are friendly, especially the bellboy who always helps carry things back and forth 🙂
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2 people find it helpful
s***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 23 week(s) ago
Staff is nice, rooms are also clean
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Forens
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
The location is strategic, adjacent to Living World Mall and close to Pasar 8 Alam Sutra. There are also many culinary places in Flavor Bliss. Sleeping at Mercure is also very good. The room is quite spacious.
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1 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
A pretty nice hotel for a 3 days 2 nights staycation with kids, the location is very strategic because the distance to the mall and various dining places can be done on foot. And when checking out, my child's doll was left in the lobby, the staff there kept it well until we came again to pick it up. The service of the staff is very helpful and very friendly. Happy to stay at this hotel. Thank you.
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R***i
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10.0
/10
Reviewed 26 week(s) ago
Pretty cool. Strategic location, clean, comfortable, excellent service and very friendly. The swimming pool is quite cozy and the food is varied and yummy. Close to the shopping center is also a plus.
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1 people find it helpful
Number of reviews per page
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Others 4 Mercure Serpong Alam Sutera

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.