Oakwood Hotel & Residence Surabaya

Hotels
8.8
/10
Very Good
1,692 reviews

What Guests Say About Their Stay

Room Space (63)
Bedroom (58)
Staff Friendliness (57)
Ambiance (51)
Riza N.
9.1
/ 10
First time staying here and I'm 100% satisfied with the hotel services and facilities. I've been late to check in and they gave me a free upgrade to apartment type room which is much better than the room I've booked. The location is good, the room is clean, and it's very recommended to revisit for a business trip or just a holiday. Love it!!!
J***y
10.0
/ 10
The hotel facilities, the staff, and the location are all superb. I had a wonderful time there.
S***l
10.0
/ 10
Very impressive, spacious and clean rooms, strategic location, good and friendly service.
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L***a
9.7
/ 10
My first time staying at Oakwood Surabaya, the reception was so nice, my room was upgraded, I will definitely stay there again and will recommend it to all my friends and family, the food and service are all the BEST! Well done, Oakwood!
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Ni Made P. S.
10.0
/ 10
When I go to Surabaya, I always stay at Oakwood, strategic location, comfortable and spacious rooms, very pleasant.
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In the Area
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Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Oakwood Hotel & Residence Surabaya is located in area / city Mulyorejo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Oakwood Hotel & Residence Surabaya

Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116
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Lobby Oakwood Hotel & Residence Surabaya
Bedroom 2 Oakwood Hotel & Residence Surabaya

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Oakwood Hotel & Residence Surabaya Rates per Night

Oakwood Hotel & Residence Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Oakwood Hotel & Residence Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Oakwood Hotel & Residence Surabaya Location & Address

Oakwood Hotel & Residence Surabaya is located at Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and historical landmarks. The hotel is approximately 7 km from the city center.

How to go to Oakwood Hotel & Residence Surabaya from Airport

Getting from Juanda International Airport (SUB) to Oakwood Hotel & Residence Surabaya is straightforward, with several options to suit different budgets and preferences. Whether you're looking for the quickest route or the most affordable one, here's a breakdown of your choices for a seamless hotel transfer.

  • Taxi (Most Direct):

    Taxis are readily available at the airport. This is the most direct option, taking approximately 30-45 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are a popular and convenient option. Simply book a ride through the app, and a driver will pick you up at the designated area.
  • Airport Bus (Most Affordable):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal, then take a local taxi or ride hailing service to the hotel.
  • Private Airport Transfer (Pre-booked Comfort):

    Pre-booking a private airport transfer ensures a hassle-free experience. A driver will meet you at the airport and take you directly to the hotel in comfort.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget, the airport bus is a good option, but be prepared for a longer journey with potential transfers.

Oakwood Hotel & Residence Surabaya Reviews & Summary

Looking for all the details about Oakwood Hotel & Residence Surabaya? You're in the right place! Hotel reviews offer valuable insights into what you can expect during your stay, helping you make an informed decision. Let's dive into what guests are saying about this popular Surabaya hotel.

Guests consistently praise the hotel for its spacious and well-appointed rooms, making it a comfortable home away from home. The excellent service and friendly staff are also frequently mentioned, creating a welcoming atmosphere. A standout feature is the rooftop pool, offering stunning city views. The hotel's central location provides easy access to Surabaya's attractions and business districts.

Here's a snippet from a recent review: "Absolutely loved my stay at Oakwood! The room was huge and spotless, the staff were incredibly helpful, and the rooftop pool was a dream. Highly recommend!"

Oakwood Hotel & Residence Surabaya Room Types Available

Choosing the right hotel room type can significantly enhance your stay. Oakwood Hotel & Residence Surabaya offers a variety of categories of hotel rooms to cater to different needs and preferences. From cozy studios to spacious suites, here's a breakdown of the different hotel bedroom types available.

  • Studio Apartment:

    Ideal for solo travellers or couples, these rooms offer a comfortable living space with a kitchenette.
  • One-Bedroom Apartment:

    Perfect for small families or those seeking more space, these apartments feature a separate bedroom and living area.
  • Two-Bedroom Apartment:

    Great for larger families or groups, these apartments provide ample space and privacy with two separate bedrooms.
  • Three-Bedroom Apartment:

    The most spacious option, ideal for extended stays or large groups, offering three separate bedrooms and a generous living area.

All rooms are non-smoking and offer city views. Some rooms feature bathtubs, while others have bidets. The hotel is not pet-friendly. Additional charges may apply for extra beds or specific requests.

Hotel Facilities in Oakwood Hotel & Residence Surabaya

Hotel amenities can make or break a trip, especially when travelling with family. Oakwood Hotel & Residence Surabaya boasts a wide range of hotel facilities to ensure a comfortable and enjoyable stay for guests of all ages. From relaxing leisure options to convenient services, here's what you can expect.

  • Swimming Pool:

    Take a dip in the refreshing outdoor pool, perfect for a relaxing afternoon.
  • Fitness Centre:

    Stay active during your stay with the well-equipped fitness centre.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.
  • Restaurant:

    Enjoy delicious meals at the on-site restaurant, offering a variety of cuisines.
  • Spa:

    Indulge in a pampering treatment at the hotel's spa.
  • Business Centre:

    Stay connected and productive with the business centre facilities.
  • Free Wi-Fi:

    Enjoy complimentary Wi-Fi access throughout the hotel.

The swimming pool is open from 7:00 AM to 9:00 PM. The Kids' Club is available for children aged 4-12. Spa treatments are subject to additional fees.

Hotel Buffet or Restaurant/Cafe in Oakwood Hotel & Residence Surabaya

A great hotel buffet or restaurant can be a highlight of any trip. Oakwood Hotel & Residence Surabaya offers several dining options, including a hotel restaurant and cafe, to satisfy your culinary cravings. Whether you're looking for a hearty buffet or a quick coffee, here's what you can expect.

  • Spice Restaurant:

    This hotel restaurant offers a diverse menu of international and Indonesian cuisine. Enjoy a delicious buffet breakfast or à la carte options for lunch and dinner. Buffet breakfast is priced at approximately SGD 25 per person.
  • Lobby Lounge:

    Relax and unwind at the Lobby Lounge, serving a selection of coffee, tea, pastries, and light snacks.

Spice Restaurant is open from 6:00 AM to 10:00 PM. The Lobby Lounge is open from 9:00 AM to 11:00 PM. Signature dishes at Spice Restaurant include Nasi Goreng and Gado-Gado.

Oakwood Hotel & Residence Surabaya Airport pickups and How to Book

Arranging a seamless hotel to airport transfer can save you time and stress, especially after a long flight. Oakwood Hotel & Residence Surabaya offers hotels with airport shuttle services to ensure a convenient arrival and departure. Here's how to book your airport pick-up.

The hotel offers airport pick-up services upon request. To book, simply contact the hotel directly at least 24 hours in advance with your flight details. Provide your arrival time, flight number, and the number of passengers. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating a new city is easier with convenient access to public transportation. Oakwood Hotel & Residence Surabaya is located near several MRT nearby and bus stops nearby, making it easy to explore Surabaya. Here's a guide to the nearest options.

  • Bus Stop Darmo Permai:

    Approximately 500 meters from the hotel.
  • Bus Stop Dukuh Kupang:

    Approximately 1 km from the hotel.

Surabaya does not have an MRT system. Public transport cards can be purchased at designated kiosks and convenience stores. Payment can also be made directly on the bus using cash.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Surabaya offers a variety of attractions for all ages. From theme parks to zoos, there's plenty to keep the whole family entertained. Here are some nearby sightseeing places and things to see nearby Oakwood Hotel & Residence Surabaya.

  • Surabaya Zoo:

    (6 km) Home to a diverse collection of animals, Surabaya Zoo is a classic family outing. Entry price is approximately SGD 5 per person.
  • Ciputra Waterpark:

    (10 km) Enjoy thrilling water slides and attractions at this popular waterpark. Entry price is approximately SGD 15 per person.
  • House of Sampoerna:

    (7 km) A museum dedicated to the history of Sampoerna cigarettes, offering a unique cultural experience. Entry is free.
  • Monumen Kapal Selam (Submarine Monument):

    (8 km) Explore a real submarine and learn about its history. Entry price is approximately SGD 3 per person.
  • Tunjungan Plaza:

    (7 km) A large shopping mall with a variety of shops, restaurants, and entertainment options. Free entry (charges apply for activities).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Oakwood Hotel & Residence Surabaya (Surabaya)

Exploring the local culinary scene is a must when travelling. Oakwood Hotel & Residence Surabaya is surrounded by a variety of nearby dining options, from trendy cafes to authentic local eateries. Whether you're craving a caffeine fix or a taste of Surabaya's street food, here's where to find it.

Cafes/Restaurants:

  • Excelso Coffee:

    A popular Indonesian coffee chain serving a variety of coffee drinks, teas, and light meals.
  • Bon Ami Restaurant:

    Known for its delicious Indonesian and international dishes, with a cozy atmosphere.
  • The Coffee Bean & Tea Leaf:

    A well-known international coffee chain offering a wide selection of coffee, tea, and pastries.

Local Street Food:

  • Sate Klopo Ondomohen:

    Grilled coconut satay, a Surabaya specialty.
  • Rawon Setan:

    A rich and flavorful beef soup with a dark, almost black broth.
  • Lontong Balap:

    A traditional rice cake dish with bean sprouts, tofu, and shrimp.
  • Tahu Tek Tek:

    Fried tofu with shrimp paste sauce, bean sprouts, and peanuts.
  • Rujak Cingur:

    A unique salad with boiled cow lips, vegetables, and a spicy peanut sauce.

Shopping places near Oakwood Hotel & Residence Surabaya (Surabaya)

Indulge in some retail therapy during your stay in Surabaya. Oakwood Hotel & Residence Surabaya is conveniently located near several shops near me and malls, offering a variety of shopping experiences. From department stores to local markets, here's where to find the best shopping.

  • Tunjungan Plaza:

    One of the largest and most popular malls in Surabaya, offering a wide range of international and local brands.
  • Pakuwon Mall:

    A modern shopping mall with a variety of shops, restaurants, and entertainment options.
  • Grand City Mall:

    A large shopping mall with a mix of international and local brands, as well as a cinema and food court.

Other Places to Stay Near Oakwood Hotel & Residence Surabaya

Looking for alternative accommodations in Surabaya? Whether you're seeking luxury or budget-friendly options, there are plenty of hotels nearby to choose from. Here's a selection of other places to stay near Oakwood Hotel & Residence Surabaya.

Luxury/5–6 star hotels nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering exceptional service and amenities.
  • JW Marriott Hotel Surabaya:

    A sophisticated hotel with a range of dining and leisure options.
  • The Westin Surabaya:

    A modern hotel with stunning city views and a focus on wellness.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:

  • Wyndham Surabaya:

    A stylish hotel with a rooftop pool and bar.
  • Four Points by Sheraton Surabaya:

    A comfortable and convenient hotel with a range of amenities.
  • Singgasana Hotel Surabaya:

    A traditional Indonesian-style hotel with a lush garden setting.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:

  • Hotel NEO+ Eka Surabaya:

    A modern and budget-friendly hotel with a central location.
  • Pop! Hotel Gubeng Surabaya:

    A colourful and affordable hotel with basic amenities.
  • Quest Hotel Surabaya:

    A comfortable and convenient hotel with a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel can make all the difference in your travel experience. Oakwood Hotel & Residence Surabaya offers a comfortable and convenient base for exploring Surabaya, with a range of amenities and a central location. Check hotel availability and make your hotel reservations today!

Ready to book your stay? With its excellent location, comfortable accommodations, and top-notch facilities, Oakwood Hotel & Residence Surabaya is a great choice for your next trip to Surabaya. Don't miss out on the best deals – book your room booking through Traveloka today!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in Oakwood Hotel & Residence Surabaya

Common Space Oakwood Hotel & Residence Surabaya
Common Space
Lobby Oakwood Hotel & Residence Surabaya
Lobby
Bedroom Oakwood Hotel & Residence Surabaya
Bedroom
In-room Bathroom Oakwood Hotel & Residence Surabaya
In-room Bathroom

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

Transportation

  • Airport transfer
  • Area shuttle
  • Car rental
  • Valet parking

Things to Do

  • Fitness center
  • Indoor pool

Hotel Services

  • 24-hour Receptionist
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Supermarket

Food and Drinks

  • Poolside bar

Connectivity

  • Free WiFi

General

  • Family room

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Oakwood Hotel & Residence Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 151,250/guest for extra breakfast.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Oakwood Hotel & Residence Surabaya
144
Number of floors in Oakwood Hotel & Residence Surabaya
18
Another facilities in Oakwood Hotel & Residence Surabaya
Coffee shop, 24-hour room service, Room service, WiFi in public area, Airport transfer

Frequently asked question in Oakwood Hotel & Residence Surabaya

What are available facilities at Oakwood Hotel & Residence Surabaya?
There are top facilites at Oakwood Hotel & Residence Surabaya such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Oakwood Hotel & Residence Surabaya?
The standard check-in time at Oakwood Hotel & Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya has a 5.0-star rating.
How many floors does Oakwood Hotel & Residence Surabaya have?
Oakwood Hotel & Residence Surabaya has 18.
How many rooms are available at Oakwood Hotel & Residence Surabaya
Oakwood Hotel & Residence Surabaya has 144.
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More Reviews from Other Guests in Oakwood Hotel & Residence Surabaya

8.8
Very Good
From 1,664 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

9.0

Service and Facilites

8.9

People often mention about Oakwood Hotel & Residence Surabaya
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Staff Friendliness (42)
Room Space (39)
Bedroom (38)
Ambiance (35)
Bathroom (32)
Hotel Area (32)
Surroundings (31)
Accessibility (30)
Family Friendly (26)
Distance to City Center (25)
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Traveler Reviews Oakwood Hotel & Residence Surabaya

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20
40
Customer reviews
m***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Fragrant, neat, 100% comfortable and clean.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for taking the time to share your review. We are delighted to hear that you had a wonderful experience, from the fragrant and clean ambiance to the comfort and cleanliness that met your expectations. Compliments like these mean a lot to us and serve as a driving force for our entire team to continue to provide the best service to our guests. We look forward to welcoming you back again for an unforgettable experience. Best regards, Joko Mulyono, Executive Assistant Manager
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B***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
From the beginning of check in, the hotel staff service was very friendly, not only at the front line, even when going up the elevator, they were very helpful. As soon as we arrived in the room, there was already a staff waiting to bring our things. Super maximum service, all the equipment in the kitchen set is complete and we can use it all, it's fun to cook with the kids. The room is spacious and very comfortable and as a guest of this hotel, I really like it. I will come back again if I go to Surabaya.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you so much for taking the time to share such a thoughtful and interesting review. We are truly honored to read such kind words about our service. It was an honor for you to experience the warm welcome you received from all our team members, from the lobby to the guest rooms. Their commitment to providing “the best” service is at the heart of our commitment. We are also very glad that you and your family enjoyed precious moments such as cooking together, taking advantage of the comprehensive amenities in our rooms. Your compliments on making our hotel your favorite and your desire to return are highly appreciated. All of us at Oakwood Hotel & Residence Surabaya look forward to having you back again. Sincerely, Joko Mulyono Executive Assistant Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice place for staying.. Satisfied
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Accommodation's Reply
07 Nov 2025
Dear Our Valued Guest, Thank you for taking the time to share your kind feedback. We are truly delighted to learn that you were satisfied with your experience and found our hotel to be a nice place to stay. Our greatest aim is to provide a comfortable and welcoming environment for all our guests. We look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono Executive Assistant Manager
T***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Staff very friendly, my coffee machine broken but the staff very helpful.
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Accommodation's Reply
07 Nov 2025
Dear Valued Our Valued Guest, Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you found our staff to be very friendly and helpful. It is a great source of pride for us that, even when faced with a challenge, our team was able to provide you with excellent service. At the same time, please accept our sincere apologies for the inconvenience caused by the coffee machine in your room. We are very sorry that you encountered this issue, but we are heartened to know our team assisted you promptly. We look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya for a seamless and comfortable stay. Warm regards, Joko Mulyono Executive Assistant Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
The hotel AC was hot, but it was fixed, but it was still hot. Great location, with friendly staff as well.
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Accommodation's Reply
27 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your feedback with us. We are very pleased to know that you enjoyed our strategic location and appreciated the friendliness of our staff. However, please accept our sincerest apologies for the significant failure in our air conditioning system. We deeply regret the discomfort this caused and are especially sorry that our attempt to rectify the issue was not successful. This is certainly not the standard of comfort we strive to provide, and we understand your frustration. Please be assured that we have escalated this matter to our engineering team for an immediate and thorough investigation to ensure this problem is fully resolved. We are grateful for your patience and your valuable feedback, which is crucial for our improvement. We sincerely hope for an opportunity to restore your confidence and welcome you back for a truly comfortable and seamless stay. Warm regards, Joko Mulyono Executive Assistant Manager
A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Friendly hotel staff, clean and large rooms, easy access and close to shopping centers and places to eat.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are so pleased that you enjoyed your stay with us. From our friendly staff, to the comfort and cleanliness of our rooms, to our convenient location, we are proud that these benefits met your expectations. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya. Sincerely, Joko Mulyono Executive Assistant Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Front office at check-in
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to hear that you were impressed from the first meeting with our front desk team. A warm and friendly welcome upon check-in is our top priority. We will share your compliments with our team to inspire them to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Administrative Assistant Manager
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S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very impressive, spacious and clean rooms, strategic location, good and friendly service.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on meeting your expectations of comfort, location and friendly service from our team. Your compliments are a great honor for all of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the future. Best regards, Joko Mulyono, Administrative Assistant Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
So happy the room was upgraded, thanks
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you again for taking the time to share your review. We are so pleased that you were satisfied with our room upgrade. We are always happy to surprise you and make your stay more memorable. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Executive Assistant Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Excellent service, plus the view from the room is nice 👍
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service and that you enjoyed the beautiful view from your room. Reviews like this motivate us to continue providing the best service to every guest. Sincerely, Joko Mulyono, Executive Assistant Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel atmosphere is comfortable, clean, and homey😍 satisfactory service and the location is close to the Unair campus.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are delighted to hear that you enjoyed the hotel's comfortable, clean, and homey atmosphere. Your appreciation for our team's service means a lot, and we are also pleased that the hotel's proximity to campus made your activities convenient. We look forward to welcoming you back on your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Always stay here when I go to SBY.. The location, rooms, and facilities in the room always make me come back.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya as your preferred accommodation in Surabaya. We are delighted to hear that our location, rooms, and facilities have made your stay enjoyable and that you will want to return again. Your appreciation will motivate our team to continue providing the best service. We look forward to your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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L***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
My first time staying at Oakwood Surabaya, the reception was so nice, my room was upgraded, I will definitely stay there again and will recommend it to all my friends and family, the food and service are all the BEST! Well done, Oakwood!
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1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya for your first stay. We are delighted to know that you enjoyed your upgraded room and the excellent reception service. Your appreciation for our food and overall service means a lot to our team. We look forward to welcoming you, your friends, and family back on your next visit. Your recommendation is a great motivation for us to continue providing the best experience. Best regards, Joko Mulyono, Executive Assistant Manager
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Ni Made P. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
When I go to Surabaya, I always stay at Oakwood, strategic location, comfortable and spacious rooms, very pleasant.
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Accommodation's Reply
26 Sep 2025
Dear Mrs. Ni Made P.S., Thank you for choosing Oakwood Hotel & Residence Surabaya as your place to stay every time you visit Surabaya. We are very pleased to know that our location, room comfort, and ambiance have provided a pleasant experience for you. This review is a great motivation for our entire team to continue to maintain consistent service quality and comfort. We look forward to welcoming you back on your next visit. Sincerely, Joko Mulyono, Executive Assistant Manager
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L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Brought friends and guests to stay here a couple of times already and they liked it.
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Accommodation's Reply
12 Sep 2025
Dear Valued Guest, Thank you very much for your continued trust and for choosing Oakwood Hotel & Residence Surabaya not only for yourself but also for your friends and guests. It is truly rewarding to know that they enjoyed their stay and left with a positive impression of our hospitality. Your kind gesture of recommending and bringing others to experience our hotel means a great deal to us, as word of mouth is one of the highest compliments we could receive. We remain committed to ensuring that every visit, whether for you or your guests, is consistently comfortable and memorable. We look forward to welcoming you and your companions again in the near future, and we hope to continue being your preferred place to stay in Surabaya. Warm regards, Joko Mulyono Executive Assistant Manager
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
great nice cool 🤍
2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, We are truly grateful for your kind feedback and for choosing Oakwood Hotel & Residence Surabaya. It is always our greatest joy to know that our guests leave with pleasant impressions, as this reflects the dedication of our team to creating memorable experiences. Your encouraging words will surely inspire us to keep improving and delivering warm hospitality from the heart. We sincerely look forward to the pleasure of welcoming you back on your next visit, and we hope each stay will continue to bring you comfort and delight. Warm regards, Joko Mulyono Executive Assistant Manager
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
sorry 5 stars but no drinking water dispenser in the room or outside so you have to buy and carry your own drinking water to the room. No jacuzzi and sauna
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Accommodation's Reply
26 Aug 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a memorable stay and greatly appreciate your valuable feedback regarding the availability of the water dispenser, as well as the jacuzzi and sauna facilities. Please allow us to clarify that the water dispenser is available upon request through our team, eliminating the need for guests to purchase and bring their own. Your feedback regarding additional amenities will be taken into consideration as we strive to improve our service in the future. Your feedback is valuable to us, and we look forward to welcoming you back to Oakwood Hotel & Residence Surabaya for an even more comfortable experience. Sincerely, Joko Mulyono, Executive Assistant Manager
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Teh N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Thank you for upgrading our room🙏😇
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. Teh N, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are very pleased to provide you with a room upgrade as part of our efforts to provide you with the best possible comfort. We hope this stay was a memorable experience, and we look forward to welcoming you back again soon. Best regards, Joko Mulyono, Executive Assistant Manager
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Always a regular customer every time I go to Surabaya, happy, fun, and friendly service. I will definitely be back again 👍🏻👍🏻👍🏻 the best 🙏🏻🙏🏻🙏🏻
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. S*y, Warm greetings from Oakwood Hotel & Residence Surabaya. We would like to express our deepest gratitude for your positive review. It is an honor for us to be your first choice every time you visit Surabaya. We are very pleased to know that you are satisfied with our friendly service and pleasant hotel atmosphere. Reviews like this motivate our entire team to continue providing the best service. We look forward to your next visit with open arms. See you again at Oakwood Hotel & Residence Surabaya, your second home in Surabaya. Sincerely, Joko Mulyono, Executive Assistant Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
I booked several rooms, and upon check-in, I upgraded one to a suite. Thank you. 🙏 The in-room washer and dryer were very useful, and the pool facilities were also excellent. Thank you, Oakwood. Highly recommend.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear H*a, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed our 1Bedroom and found the in-room washer & dryer helpful. We are also pleased that you were satisfied with our swimming pool facilities. The entire team at Oakwood Surabaya is honored to have been a part of your journey, and your recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay. Best regards, Joko Mulyono, Executive Assistant Manager
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Bedroom 4 Oakwood Hotel & Residence Surabaya

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8.8
Very Good
From 1,664 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.6

Location

9.0

Service and Facilites

8.9

People often mention about Oakwood Hotel & Residence Surabaya
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Staff Friendliness (42)
Room Space (39)
Bedroom (38)
Ambiance (35)
Bathroom (32)
Hotel Area (32)
Surroundings (31)
Accessibility (30)
Family Friendly (26)
Distance to City Center (25)
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Traveler Reviews Oakwood Hotel & Residence Surabaya

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40
Customer reviews
m***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Fragrant, neat, 100% comfortable and clean.
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Accommodation's Reply
25 Nov 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for taking the time to share your review. We are delighted to hear that you had a wonderful experience, from the fragrant and clean ambiance to the comfort and cleanliness that met your expectations. Compliments like these mean a lot to us and serve as a driving force for our entire team to continue to provide the best service to our guests. We look forward to welcoming you back again for an unforgettable experience. Best regards, Joko Mulyono, Executive Assistant Manager
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B***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
From the beginning of check in, the hotel staff service was very friendly, not only at the front line, even when going up the elevator, they were very helpful. As soon as we arrived in the room, there was already a staff waiting to bring our things. Super maximum service, all the equipment in the kitchen set is complete and we can use it all, it's fun to cook with the kids. The room is spacious and very comfortable and as a guest of this hotel, I really like it. I will come back again if I go to Surabaya.
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Accommodation's Reply
07 Nov 2025
Dear Valued Guest, Thank you so much for taking the time to share such a thoughtful and interesting review. We are truly honored to read such kind words about our service. It was an honor for you to experience the warm welcome you received from all our team members, from the lobby to the guest rooms. Their commitment to providing “the best” service is at the heart of our commitment. We are also very glad that you and your family enjoyed precious moments such as cooking together, taking advantage of the comprehensive amenities in our rooms. Your compliments on making our hotel your favorite and your desire to return are highly appreciated. All of us at Oakwood Hotel & Residence Surabaya look forward to having you back again. Sincerely, Joko Mulyono Executive Assistant Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Nice place for staying.. Satisfied
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Accommodation's Reply
07 Nov 2025
Dear Our Valued Guest, Thank you for taking the time to share your kind feedback. We are truly delighted to learn that you were satisfied with your experience and found our hotel to be a nice place to stay. Our greatest aim is to provide a comfortable and welcoming environment for all our guests. We look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono Executive Assistant Manager
T***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Staff very friendly, my coffee machine broken but the staff very helpful.
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Accommodation's Reply
07 Nov 2025
Dear Valued Our Valued Guest, Thank you for taking the time to share your feedback with us. We are truly delighted to hear that you found our staff to be very friendly and helpful. It is a great source of pride for us that, even when faced with a challenge, our team was able to provide you with excellent service. At the same time, please accept our sincere apologies for the inconvenience caused by the coffee machine in your room. We are very sorry that you encountered this issue, but we are heartened to know our team assisted you promptly. We look forward to the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya for a seamless and comfortable stay. Warm regards, Joko Mulyono Executive Assistant Manager
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
The hotel AC was hot, but it was fixed, but it was still hot. Great location, with friendly staff as well.
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Accommodation's Reply
27 Oct 2025
Dear Our Valued Guest, Thank you for taking the time to share your feedback with us. We are very pleased to know that you enjoyed our strategic location and appreciated the friendliness of our staff. However, please accept our sincerest apologies for the significant failure in our air conditioning system. We deeply regret the discomfort this caused and are especially sorry that our attempt to rectify the issue was not successful. This is certainly not the standard of comfort we strive to provide, and we understand your frustration. Please be assured that we have escalated this matter to our engineering team for an immediate and thorough investigation to ensure this problem is fully resolved. We are grateful for your patience and your valuable feedback, which is crucial for our improvement. We sincerely hope for an opportunity to restore your confidence and welcome you back for a truly comfortable and seamless stay. Warm regards, Joko Mulyono Executive Assistant Manager
A***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
Friendly hotel staff, clean and large rooms, easy access and close to shopping centers and places to eat.
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you very much for taking the time to write us a positive review. We are so pleased that you enjoyed your stay with us. From our friendly staff, to the comfort and cleanliness of our rooms, to our convenient location, we are proud that these benefits met your expectations. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya. Sincerely, Joko Mulyono Executive Assistant Manager
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Front office at check-in
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Accommodation's Reply
27 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to hear that you were impressed from the first meeting with our front desk team. A warm and friendly welcome upon check-in is our top priority. We will share your compliments with our team to inspire them to continue providing the best service. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Administrative Assistant Manager
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S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very impressive, spacious and clean rooms, strategic location, good and friendly service.
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you very much for taking the time to share your positive feedback. We are delighted to hear that you enjoyed your stay with us. We pride ourselves on meeting your expectations of comfort, location and friendly service from our team. Your compliments are a great honor for all of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the future. Best regards, Joko Mulyono, Administrative Assistant Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
So happy the room was upgraded, thanks
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Accommodation's Reply
27 Oct 2025
Dear Ladies/Gentlemen, Thank you again for taking the time to share your review. We are so pleased that you were satisfied with our room upgrade. We are always happy to surprise you and make your stay more memorable. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya again. Best regards, Joko Mulyono, Executive Assistant Manager
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Excellent service, plus the view from the room is nice 👍
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Accommodation's Reply
05 Oct 2025
Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our service and that you enjoyed the beautiful view from your room. Reviews like this motivate us to continue providing the best service to every guest. Sincerely, Joko Mulyono, Executive Assistant Manager
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel atmosphere is comfortable, clean, and homey😍 satisfactory service and the location is close to the Unair campus.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are delighted to hear that you enjoyed the hotel's comfortable, clean, and homey atmosphere. Your appreciation for our team's service means a lot, and we are also pleased that the hotel's proximity to campus made your activities convenient. We look forward to welcoming you back on your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Always stay here when I go to SBY.. The location, rooms, and facilities in the room always make me come back.
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Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya as your preferred accommodation in Surabaya. We are delighted to hear that our location, rooms, and facilities have made your stay enjoyable and that you will want to return again. Your appreciation will motivate our team to continue providing the best service. We look forward to your next visit. Best regards, Joko Mulyono, Executive Assistant Manager
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L***a
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
My first time staying at Oakwood Surabaya, the reception was so nice, my room was upgraded, I will definitely stay there again and will recommend it to all my friends and family, the food and service are all the BEST! Well done, Oakwood!
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1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya for your first stay. We are delighted to know that you enjoyed your upgraded room and the excellent reception service. Your appreciation for our food and overall service means a lot to our team. We look forward to welcoming you, your friends, and family back on your next visit. Your recommendation is a great motivation for us to continue providing the best experience. Best regards, Joko Mulyono, Executive Assistant Manager
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Ni Made P. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
When I go to Surabaya, I always stay at Oakwood, strategic location, comfortable and spacious rooms, very pleasant.
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Accommodation's Reply
26 Sep 2025
Dear Mrs. Ni Made P.S., Thank you for choosing Oakwood Hotel & Residence Surabaya as your place to stay every time you visit Surabaya. We are very pleased to know that our location, room comfort, and ambiance have provided a pleasant experience for you. This review is a great motivation for our entire team to continue to maintain consistent service quality and comfort. We look forward to welcoming you back on your next visit. Sincerely, Joko Mulyono, Executive Assistant Manager
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L***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Brought friends and guests to stay here a couple of times already and they liked it.
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Accommodation's Reply
12 Sep 2025
Dear Valued Guest, Thank you very much for your continued trust and for choosing Oakwood Hotel & Residence Surabaya not only for yourself but also for your friends and guests. It is truly rewarding to know that they enjoyed their stay and left with a positive impression of our hospitality. Your kind gesture of recommending and bringing others to experience our hotel means a great deal to us, as word of mouth is one of the highest compliments we could receive. We remain committed to ensuring that every visit, whether for you or your guests, is consistently comfortable and memorable. We look forward to welcoming you and your companions again in the near future, and we hope to continue being your preferred place to stay in Surabaya. Warm regards, Joko Mulyono Executive Assistant Manager
I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
great nice cool 🤍
2 people find it helpful
Accommodation's Reply
12 Sep 2025
Dear Our Valued Guest, We are truly grateful for your kind feedback and for choosing Oakwood Hotel & Residence Surabaya. It is always our greatest joy to know that our guests leave with pleasant impressions, as this reflects the dedication of our team to creating memorable experiences. Your encouraging words will surely inspire us to keep improving and delivering warm hospitality from the heart. We sincerely look forward to the pleasure of welcoming you back on your next visit, and we hope each stay will continue to bring you comfort and delight. Warm regards, Joko Mulyono Executive Assistant Manager
a***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
sorry 5 stars but no drinking water dispenser in the room or outside so you have to buy and carry your own drinking water to the room. No jacuzzi and sauna
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Accommodation's Reply
26 Aug 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a memorable stay and greatly appreciate your valuable feedback regarding the availability of the water dispenser, as well as the jacuzzi and sauna facilities. Please allow us to clarify that the water dispenser is available upon request through our team, eliminating the need for guests to purchase and bring their own. Your feedback regarding additional amenities will be taken into consideration as we strive to improve our service in the future. Your feedback is valuable to us, and we look forward to welcoming you back to Oakwood Hotel & Residence Surabaya for an even more comfortable experience. Sincerely, Joko Mulyono, Executive Assistant Manager
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Teh N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Thank you for upgrading our room🙏😇
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. Teh N, Thank you for choosing Oakwood Hotel & Residence Surabaya. We are very pleased to provide you with a room upgrade as part of our efforts to provide you with the best possible comfort. We hope this stay was a memorable experience, and we look forward to welcoming you back again soon. Best regards, Joko Mulyono, Executive Assistant Manager
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s***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Always a regular customer every time I go to Surabaya, happy, fun, and friendly service. I will definitely be back again 👍🏻👍🏻👍🏻 the best 🙏🏻🙏🏻🙏🏻
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. S*y, Warm greetings from Oakwood Hotel & Residence Surabaya. We would like to express our deepest gratitude for your positive review. It is an honor for us to be your first choice every time you visit Surabaya. We are very pleased to know that you are satisfied with our friendly service and pleasant hotel atmosphere. Reviews like this motivate our entire team to continue providing the best service. We look forward to your next visit with open arms. See you again at Oakwood Hotel & Residence Surabaya, your second home in Surabaya. Sincerely, Joko Mulyono, Executive Assistant Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
I booked several rooms, and upon check-in, I upgraded one to a suite. Thank you. 🙏 The in-room washer and dryer were very useful, and the pool facilities were also excellent. Thank you, Oakwood. Highly recommend.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear H*a, Thank you very much for taking the time to share your experience. We are delighted to hear that you enjoyed our 1Bedroom and found the in-room washer & dryer helpful. We are also pleased that you were satisfied with our swimming pool facilities. The entire team at Oakwood Surabaya is honored to have been a part of your journey, and your recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay. Best regards, Joko Mulyono, Executive Assistant Manager
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