What do past guests say about AIHO Hotel Medan?

AIHO Hotel Medan is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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AIHO Hotel Medan

Name: AIHO Hotel Medan
Address: Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Kota Medan, Sumatera, Utara, Sekip, Kec. Medan Petisah, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114, Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Kota Medan, Sumatera, Utara, Sekip, Kec. Medan Petisah, Sumatra Utara, 20114, Indonesia
Rating: 8.8

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8.8

/10

Very Good

1,415 reviews

What Guests Say About Their Stay

Sonia h. B. k.

10.0

/ 10

I really like the service, it's very good, like a 5-star hotel in my opinion. I highly recommend it. The breakfast menu is also very extensive, the staff are also friendly. The reception staff is also friendly, very kind Bang Julius Purba. Even though I ordered a superior room, I was upgraded to a deluxe room. Thank you, Bang, 😍 In short, it's the best in my opinion. Come check-in at this hotel, I say you won't regret it, I swear 😍

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dyah s.

9.4

/ 10

The staff is very friendly and accommodating. The room is clean. Hotel facilities are complete. The location is near the center of the city. Many other facilities are around the hotel.

Rioza R.

9.4

/ 10

The best part of staying here is that they can check in on your behalf if there are any issues. It's very comfortable, the air conditioning is cool, and the hotel staff, including the security guards and cleaning staff, are very friendly. The people are really nice, making it very comfortable.

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rika j. b. s.

9.7

/ 10

This is one of the best hotels I have ever stayed in Medan. I was so happy that they accommodated us with very good movies on the TV. Clap clap. The room was very clean and comfortable. I really enjoyed my stay.

S***n

10.0

/ 10

My stay at this hotel was quite comfortable. The room was clean and tidy upon check-in, and the facilities were fully functional. The location is strategic and easily accessible. The hotel staff was friendly and helpful throughout the check-in and check-out process. Overall, the stay was satisfactory.

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In the Area

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Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Kota Medan, Sumatera, Utara, Sekip, Kec. Medan Petisah, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114

Main Facilities

This accommodation offers:

Children pool

Swimming pool

Laundry service

Restaurant

Luggage storage

Elevator

Express check-out

ATM/Banking

AIHO Hotel Medan is a hotel is located at Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around AIHO Hotel Medan

Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Kota Medan, Sumatera, Utara, Sekip, Kec. Medan Petisah, Medan City Center, Medan, Sumatra Utara, Indonesia, 20114

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Discover More About AIHO Hotel Medan

Location
AIHO Hotel Medan is a hotel is located at Medan City Center.

About AIHO Hotel Medan

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from AIHO Hotel Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

AIHO Hotel Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at AIHO Hotel Medan.

All facilities in AIHO Hotel Medan

Facility

Children pool

Swimming pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Lobby

Family-friendly Facilities

Children pool

Food and Drinks

Cafe

Things to Do

Connectivity

Free WiFi

General

Smoking area
Swimming pool

Public Facilities

WiFi in public area
Parking
Elevator
Restaurant
Room service

Hotel Services

24-hour Receptionist
Front desk
Express check-in
Concierge
Express check-out
Laundry service
24-hour security
Luggage storage

Business Facilities

Meeting facilities

Nearby Facilities

ATM/Banking

Accommodation Policy & General Information in AIHO Hotel Medan

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at AIHO Hotel Medan	139
Another facilities in AIHO Hotel Medan	Children pool, Cafe, Spa, Free WiFi, Smoking area

Frequently asked question in AIHO Hotel Medan

What is normal check-in & check-out time at AIHO Hotel Medan?

The standard check-in time at AIHO Hotel Medan is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of AIHO Hotel Medan

AIHO Hotel Medan has a 4.0-star rating.

How many rooms are available at AIHO Hotel Medan

AIHO Hotel Medan has 139.

Are there any parking spots at AIHO Hotel Medan ?

Yes: Yes, there are parking spots at AIHO Hotel Medan

Is there a swimming pool at AIHO Hotel Medan?

Yes, a swimming pool is available at AIHO Hotel Medan.

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More Reviews from Other Guests in AIHO Hotel Medan

Overall Ratings & Reviews AIHO Hotel Medan

Traveloka (1,415)

8.8

Very Good

From 1,415 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about AIHO Hotel Medan

All

Distance to City Center (142)

Bedroom (142)

Staff Friendliness (141)

Ambiance (128)

Room Space (120)

Bathroom (108)

Hotel Area (99)

Family Friendly (91)

Accessibility (90)

Variety (87)

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Traveler Reviews AIHO Hotel Medan

Number of reviews per page

Customer reviews

S***i

9.7

/10

Reviewed 3 day(s) ago

Very comfortable hotel. Good food.

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Accommodation's Reply

10 Nov 2026

Dear Valued Guest, Thank you for your review. We are delighted to know you enjoyed the comfort of our hotel and the food. Your kind feedback means a lot to our team. We look forward to welcoming you back to AIHO Hotel Medan! Sincere regards, PR Manager

Sonia h. B. k.

Staycation

10.0

/10

Reviewed 3 day(s) ago

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Accommodation's Reply

10 Nov 2026

Dear Ms. Sonia, Thank you very much for your review and feedback. We are delighted to hear that you enjoyed the varied breakfast options, the friendly service from the staff, and the surprising room upgrade from a Superior to a Deluxe room. We will certainly pass on our special thanks to Julius. We hope to welcome you back for another enjoyable stay at Iho Medan Hotel! Sincerely, Public Relations Manager

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D***y

9.7

/10

Reviewed 3 day(s) ago

One of the nice and comfortable hotels in Medan for families. Excellent and responsive service, clean rooms. Thank you, Aiho Hotel.

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1 people find it helpful

Accommodation's Reply

10 Nov 2026

Dear Valued Guests, Thank you for choosing Iho Medan Hotel as your family's accommodation. We are delighted to hear that you were satisfied with the prompt service and the cleanliness of the rooms. We sincerely hope to welcome you and your family back again in the future. Sincerely, Public Relations Manager

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annona c. a.

8.5

/10

Reviewed 5 day(s) ago

The staff is friendly and the rooms are also very comfortable at affordable prices.

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Accommodation's Reply

06 Nov 2026

Dear Annona, Thank you for leaving such a valuable review. We are delighted to hear that you were satisfied with the comfort of the room, the friendliness of our staff, and the reasonable price. We sincerely thank you for trusting and choosing Iho Medan Hotel, and we look forward to your visit again. Thank you. Sincerely, The Public Relations Department

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Verified Traveler

Business

9.4

/10

Reviewed 6 day(s) ago

I booked a non-smoking room, but upon check-in, they were all sold out. I was a bit disappointed, but the hotel staff still tried to find me a non-smoking room the next day. Great service, friendly staff too...

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Accommodation's Reply

06 Nov 2026

Dear Valued Guest, Thank you for your review and compliments. We apologize for the inconvenience caused by the non-smoking room you booked being unavailable upon your arrival. We are pleased that our team was able to assist you in finding a more suitable room for your needs the following day. We hope your next stay will be even more enjoyable. Sincerely, Public Relations Manager

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Nadiah S.

6.4

/10

Reviewed 2 week(s) ago

Booked a superior room, but it was completely different from the photos. The old room still had old-fashioned carpet, and the bathroom was minimalist and uncomfortable. The next day, I asked for an upgrade to a deluxe room, which was only 100,000 rupiah, but the quality was significantly lower. Superior rooms shouldn't be available anymore, especially on third-party apps, which is disappointing. Luckily, they took the initiative to upgrade; otherwise, I'd have given it 1 star.

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Accommodation's Reply

02 Nov 2026

Dear Ms. Nadia, Thank you for taking the time to share your experience. We apologize for any inconvenience caused. We understand your disappointment and appreciate you choosing to upgrade to a USE room. Your feedback regarding the room condition and the information you provided in the online application will be taken into consideration for future evaluation and improvement. We sincerely hope to have the opportunity to provide you with a better stay. Sincerely, Public Relations Manager

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ADE I. S. B. S.

10.0

/10

Reviewed 2 week(s) ago

oke that's all good strategis

1 people find it helpful

Accommodation's Reply

29 Oct 2026

Dear Mr Ade, Thank you for your review regarding your stay at our hotel. We’re glad you enjoyed our strategic location. We look forward to welcoming you back soon. Sincerely Regards, PR Manager

Verified Traveler

Business

9.4

/10

Reviewed 3 week(s) ago

The building is old and looks dirty from the outside, but once inside, it's clean and well-maintained. Each room has an iron, and it works well. I asked for cutlery several times, and it was delivered quickly, as my room was close to the restaurant. Unfortunately, the curtains were a bit dusty and difficult to open. The pool area was a bit dirty and smelled of cigarettes. The pool looks dated. Hopefully, it can be renovated.

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3 people find it helpful

Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Thank you for your review and feedback. We apologize for the undesirable condition of the curtains and the pool area. We will follow up on the cleaning, cigarette odor, and maintenance of the premises to make improvements as soon as possible. We hope to welcome you back again for a better experience. Sincerely, Public Relations Manager

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Jasmine A.

Leisure

10.0

/10

Reviewed 3 week(s) ago

I really enjoyed my stay at AIHO Hotel Medan. The hotel is comfortable, clean, and the location is very convenient, especially for those visiting Podomoro City and DeliPark Mall. It's easy to shop and find food. A special appreciation goes to Zikry at the reception for his excellent service. He was very friendly, helpful, and took great care of his guests. Thank you, Zikry, for your warm hospitality! Such kind staff truly make a stay more memorable. ❤️ Overall, I was very satisfied with my stay here. Good service, comfortable hotel, and strategic location. Highly recommended! I will definitely consider staying here again whenever I visit Medan. 🥰

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Accommodation's Reply

20 Oct 2026

Dear Ms. Jasmine, Thank you for your wonderful review. We’re delighted you enjoyed our comfort, convenient location, and Mr. Zikry’s friendly service. We’ll gladly share your appreciation with him. We look forward to welcoming you back to AIHO Hotel Medan in the near future. Sincerely regards, PR Manager

H***t

Leisure

8.8

/10

Reviewed 3 week(s) ago

The room is large, clean, and tidy. The TV doesn't work, there's only one bar of soap (for 2 people), and the mini cooler isn't cold. All the staff are friendly and welcoming. The bathroom is great. The food is incredibly expensive. Suggestion: Please pay attention to the room facilities. The manager should double-check before guests check in. Thank you.

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Accommodation's Reply

23 Oct 2026

Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience caused by the room amenities and the inconsistency regarding the food prices. We will improve our pre-check-in room inspection process and take your feedback into consideration. We look forward to welcoming you back again for a better experience in the future. Sincerely, Public Relations Manager

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dyah s.

Business

9.4

/10

Reviewed 4 week(s) ago

The staff is very friendly and accommodating. The room is clean. Hotel facilities are complete. The location is near the center of the city. Many other facilities are around the hotel.

1 people find it helpful

Accommodation's Reply

16 Oct 2026

Dear Ms Dyah, Thank you for your kind review. We’re delighted that you enjoyed our friendly staff, clean rooms, facilities, and convenient location. We look forward to welcoming you back to AIHO Hotel Medan in the near future. Sincere regards, PR Manager

Verified Traveler

Leisure

8.5

/10

Reviewed 4 week(s) ago

Room is okay except the bed is not as good. Towels were worn out.

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Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Thank you for your valuable feedback. We apologize for any inconvenience regarding the comfort of the beds and the condition of the towels. We have forwarded this matter to the relevant department for prompt and efficient resolution. We look forward to welcoming you back again for an even better experience. Sincerely, Public Relations Manager

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h***i

10.0

/10

Reviewed 5 week(s) ago

The staff are so fast to respond, so nice, and the service is like a 5-star hotel. The room is clean, but not so cold.

1 people find it helpful

Accommodation's Reply

12 Oct 2026

Dear Valued Guest, Thank you for your kind review. We’re delighted that you enjoyed Mr Adi’s prompt service and our room cleanliness. We apologize that the room was not cool enough; we will follow up and have it checked promptly. We look forward to welcoming you back for a more comfortable stay. Sincerely Regards, PR Manager

Muhammad M. R.

8.7

/10

Reviewed 5 week(s) ago

There's a lot of ash on the mattress. My family and I have sensitive noses, especially 🙏. But overall, it's 8.5/10 🥰

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1 people find it helpful

Accommodation's Reply

08 Oct 2026

Dear Mr. Muhammad, Thank you for your review and rating. We apologize for the unclean bedding and the issues you experienced. We will follow up on your inquiry to ensure your room is always kept clean. We hope to welcome you back again in the future for an even more comfortable experience. Sincerely, Public Relations Manager

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Verified Traveler

Leisure

8.5

/10

Reviewed 5 week(s) ago

Nice hotel at the city center and easy to access.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing AIHO Hotel Medan and for sharing your stay experience. We’re delighted to know you enjoyed our convenient location and easy access. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit to Medan. Sincerely Regards, PR Manager

D***i

6.9

/10

Reviewed 5 week(s) ago

The room's AC was hot. I'd been told to have it checked or move to another room. They'd told me it had been checked and it was cold, but it was still just as hot.

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1 people find it helpful

Accommodation's Reply

06 Oct 2026

Dear Valued Guest, Thank you for sharing your experience. We apologize for any inconvenience related to the room temperature during your stay. We have forwarded your feedback to our engineering and front desk teams for further consideration. We appreciate your understanding and hope to provide you with a more comfortable stay on your next visit. Sincerely, Public Relations Manager

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Verified Traveler

Staycation

8.7

/10

Reviewed 6 week(s) ago

The hotel location is good; however, we can hear the sound of traffic, vehicle engines, and vehicle horns from our room, even though our room is on the 5th level.

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Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for sharing your feedback and for appreciating our convenient location. We sincerely apologize that the traffic noise affected your comfort during your stay. Your feedback is valuable to us, and we will continue to look for ways to improve our guests’ comfort. We hope to have the opportunity to welcome you back for a more pleasant stay. Sincerely Regards, PR Manager

E***a

Leisure

9.7

/10

Reviewed 6 week(s) ago

The food is delicious, the beds are comfortable.

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1 people find it helpful

Accommodation's Reply

05 Oct 2026

Dear Valued Guest, Thank you for choosing Iho Medan Hotel as your accommodation. We are delighted that you enjoyed our food and facilities. Your compliments mean a great deal to our team, and we look forward to welcoming you back again in the future. Sincerely, Public Relations Manager

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Rioza R.

Leisure

9.4

/10

Reviewed 6 week(s) ago

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Accommodation's Reply

29 Sep 2026

Dear Ms. Rioza, Thank you for your review and for choosing Iho Medan Hotel. We are delighted to hear that you felt comfortable during your stay and were impressed with the friendly service of our staff. Your compliments mean a lot to us, and we hope to welcome you back again on your next stay. Sincerely, Public Relations Manager

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SUHESTI I. S.

10.0

/10

Reviewed 6 week(s) ago

Thank you for hosting me during my stay.

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Accommodation's Reply

30 Sep 2026

Dear Mr. Suheth, Thank you for your rating and review of Iho Medan Hotel. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again in the future. Sincerely, Public Relations Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.