What is normal check-in & check-out time at Rich Palace?

The standard check-in time at Rich Palace is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Rich Palace provide breakfast?

Yes, Rich Palace provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Rich Palace

Rich Palace has a 5.0-star rating.

Are there any parking spots at Rich Palace ?

Yes: Yes, there are parking spots at Rich Palace

Is there a swimming pool at Rich Palace?

Yes, a swimming pool is available at Rich Palace.

What do past guests say about Rich Palace?

Rich Palace is well-known for its Room Comfort, Location, Service and Facilites, as reviewed by verified Traveloka guests.

Rich Palace

Name: Rich Palace
Address: Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60226, Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Jawa Timur, 60226, Indonesia
Rating: 9.3

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9.3

/10

Exceptional

17 reviews

What Guests Say About Their Stay

A***y

10.0

/ 10

The hotel staff was very friendly and helpful upon check-in. The breakfast menu was varied and delicious.

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S***a

10.0

/ 10

Fun and engaging. The food is delicious, both from the restaurant and room service. Cleanliness is ⭐⭐⭐⭐⭐. Close to Pakuwon Mall.

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I***h

10.0

/ 10

The staff are all friendly and polite. The food is delicious. The rooms and bathrooms are clean.

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A***a

10.0

/ 10

The food was absolutely incredible! Every dish was richly flavored and cooked to perfection. The ambiance was elegant. Other hotel facilities are complete, including a gym, a large swimming pool, and even a spacious and clean playground. Highly recommended for families with small children.

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M***a

10.0

/ 10

I absolutely love the aesthetic, luxurious, and serene atmosphere. The pool is clean, and the breakfast is delicious and varied. The staff is friendly and the service is fast. Thank you for the excellent service.

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In the Area

See Map

Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60226

Main Facilities

What's around Rich Palace

Jl. Mayjen HR. Muhammad No.139, Pradahkalikendal, Kec. Dukuhpakis, Surabaya, Jawa Timur 60226, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60226

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Discover More About Rich Palace

Location
Rich Palace is located in area / city Dukuh Pakis.

About Rich Palace

From business event to corporate gathering, Rich Palace provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Rich Palace, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

If you plan to have a long-term stay, staying at Rich Palace is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Rich Palace is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Rich Palace is suitable for you who value privacy during your stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Rich Palace exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Rich Palace is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Rich Palace.

All facilities in Rich Palace

Facility

Outdoor pool

Poolside bar

Bar

Children play area

Swimming pool

Common Space

Lobby

Exterior

Bedroom

Restaurant

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Cafe
Dining area
Poolside bar
Snacks
Vegetarian meal

Things to Do

Children play area
Fitness center
Outdoor pool

Transportation

Secure parking

Connectivity

LAN Internet
Free WiFi

General

AC
Ballroom
Banquet
Connecting rooms
Heater
Non-smoking room
Swimming pool
Rooftop terrace
Smoking area

Accessibilty

Accessibility equipment
Accessible bathroom
Accessible parking
Disabled access friendly
Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Cable TV
Desk
Hairdryer
In-room safe
Refrigerator
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service

Business Facilities

Meeting facilities
Printer

Nearby Facilities

ATM/Banking
Grocery
Shops
Supermarket

Accommodation Policy & General Information in Rich Palace

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Gym, Lobby, Lounge, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 8-8-2026 to 31-12-2026.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Rich Palace	206
Number of floors in Rich Palace	28
Another facilities in Rich Palace	A la carte dinner, A la carte lunch, Bar, Breakfast, Cafe

More Reviews from Other Guests in Rich Palace

Overall Ratings & Reviews Rich Palace

Traveloka (17)

9.3

Exceptional

From 17 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.1

Meal

8.9

Location

9.1

Service and Facilites

9.1

People often mention about Rich Palace

All

Family Friendly (2)

Ambiance (2)

Staff Friendliness (1)

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Traveler Reviews Rich Palace

Number of reviews per page

20

40

Customer reviews

A***y

10.0

/10

Reviewed 2 day(s) ago

The hotel staff was very friendly and helpful upon check-in. The breakfast menu was varied and delicious.

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Accommodation's Reply

11 Nov 2026

Dear Valued Guest, Warm greetings from Rich Palace Hotel Surabaya! Thank you for choosing Rich Palace Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that you had a pleasant check-in experience thanks to the friendliness and assistance of our team. We are also pleased to hear that you enjoyed the varied breakfast menu we provided. Your compliments and positive feedback mean a great deal to us and encourage our entire team to strive to provide the best service and create memorable stays for all our guests. We hope to welcome you back to Rich Palace Hotel Surabaya again in the future. Sincerely, The Reservations Team, Rich Palace Hotel Surabaya

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S***a

10.0

/10

Reviewed 2 week(s) ago

Fun and engaging. The food is delicious, both from the restaurant and room service. Cleanliness is ⭐⭐⭐⭐⭐. Close to Pakuwon Mall.

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Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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CH

Chiang H.

10.0

/10

Reviewed 2 week(s) ago

Very cozy, excellent. We will stay at Rich Palace again.

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Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continuously improve the quality of our service and provide even more memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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I***h

Leisure

10.0

/10

Reviewed 3 week(s) ago

The staff are all friendly and polite. The food is delicious. The rooms and bathrooms are clean.

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Find this review helpful?

Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continue striving to improve the quality of our service and provide memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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A***a

Staycation

10.0

/10

Reviewed 12 week(s) ago

The food was absolutely incredible! Every dish was richly flavored and cooked to perfection. The ambiance was elegant. Other hotel facilities are complete, including a gym, a large swimming pool, and even a spacious and clean playground. Highly recommended for families with small children.

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+2

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Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you so much for choosing Surabaya Royal Palace Hotel and giving us a 5-star rating. We are delighted that you enjoyed the hotel's modern colonial design and atmosphere, as well as the service and comfort during your stay. Your satisfaction motivates us to continuously improve the quality of our service and provide you with even more memorable experiences. We hope to welcome you back to Surabaya Royal Palace Hotel again. Thank you once again, The Customer Relations Team.

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A***a

Leisure

9.4

/10

Reviewed 12 week(s) ago

What a wonderful stay! The room was very clean, the air conditioning was cool, and the bed was incredibly soft, making for a good night's sleep. The staff was friendly and helpful. The location is strategically located near the toll gate and shopping center. I will definitely be back.

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1 people find it helpful

Accommodation's Reply

04 Nov 2026

Dear Valued Guest, Thank you for choosing to stay with us at Rich Palace Hotel Surabaya and for giving us a 5-star review. We are delighted that you enjoyed the atmosphere and design of our modern colonial-style hotel, as well as the service and comfort we provided during your stay. This motivates us to continue striving to improve the quality of our service and provide memorable stays. We hope to welcome you back to Rich Palace Hotel Surabaya in the future. Sincerely, The Customer Relations Team

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B***e

10.0

/10

Reviewed 12 week(s) ago

A hotel with a warm and soft atmosphere. The lobby and restaurant are spacious, with a wide variety of dishes, mostly local flavors, and the food is delicious. My favorite spot is the lobby, with its relaxed sofas and chairs, making me feel like I'm relaxing at home. The coffee and pastries in the lobby are delicious. There's a spacious and comfortable kids' playground. I'll stay again with my family next time.

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Disclaimer

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