Shangri-La Surabaya

Hotels
8.6
/10
Very Good
2,357 reviews

What Guests Say About Their Stay

Staff Friendliness (74)
Ambiance (66)
Room Space (65)
Bedroom (65)
A***a
8.5
/ 10
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
W***g
9.7
/ 10
Impressed with the hotel cleanliness, very well maintained, and great service. All the people at the Horizon floor provide immaculate service. Will be back on my next Surabaya trip.
Michel S.
9.7
/ 10
Simply the best! One of my favorite hotels! My stay at Shangri-La Surabaya was truly splendid! The Horizon Club Deluxe Room offered spacious comfort and tasteful furnishings, providing a warm and homey atmosphere. The Horizon Club privileges, including afternoon coffee and evening cocktails, added a touch of luxury to the experience. The hotel’s facilities, from the outdoor swimming pool with its serene ambiance to the diverse dining options, were exceptional. Jamoo Restaurant’s breakfast buffet, featuring a wide range of international and local dishes, was a delightful culinary journey. The attentive staff and thoughtful amenities made the stay unforgettable. I highly recommend Shangri-La Surabaya for anyone seeking a luxurious and memorable stay in the heart of the city.
Maria M. B.
9.4
/ 10
A new year eve staycation and it was a wonderful one. We stayed in the executive room with a great city view and my kids especially loved the bathtub.
Ardhitia B. N.
10.0
/ 10
My stay at the Shangri-La Hotel, Surabaya, was nothing short of perfect. The combination of luxurious accommodations, exceptional dining, and outstanding service made it a truly memorable experience. I would highly recommend this hotel to anyone looking for a luxurious stay in Surabaya.
In the Area
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Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Shangri-La Surabaya is a hotel in a good neighborhood, which is located at Sawahan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Shangri-La Surabaya

Jl May Jend Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256
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Lobby Shangri-La Surabaya
Exterior 2 Shangri-La Surabaya

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Shangri-La Surabaya Rates per Night

Looking for the best Shangri-La Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Shangri-La Surabaya room rates start from - before tax per night, which becomes - after including taxes and fees. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Shangri-La Surabaya Location & Address

Shangri-La Surabaya is located at JL. May. Jend. Sungkono 120, Sawahan, Surabaya, Jawa Timur, Indonesia, 60256, Jl. May. Jend. Sungkono No.120, Dukuh Pakis, Kec. Dukuhpakis, Surabaya, Jawa Timur 60225, Indonesia. It's situated in the Surabaya area of Indonesia, known for its vibrant city life and local attractions. The hotel is approximately 7 km from the city center.

How to go to Shangri-La Surabaya from Airport

Need to know the best way to get to Shangri-La Surabaya from Juanda International Airport? Here are a few options to consider for your hotel transfer from the airport to the hotel.
  • Taxi (most direct):

    A taxi is the most straightforward way to get to Shangri-La Surabaya. You can find taxis readily available outside the airport terminals. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride Hailing services are also available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost-effectiveness.
  • Airport Bus (budget-friendly):

    Trans Semanggi Suroboyo operates bus routes from the airport to various points in Surabaya. You'll need to check the specific route and schedule to see if it aligns with your destination. This is the most affordable option, but it may take longer due to multiple stops.
  • Hotel Transfer (hassle-free):

    Some hotels, including Shangri-La Surabaya, offer airport pick-up services. You'll need to arrange this in advance with the hotel. While it may be slightly more expensive, it provides a hassle-free experience, especially if you're unfamiliar with the area.
Tips: For the most convenient route, consider booking a ride hailing service or arranging a hotel transfer in advance. This will save you time and ensure a smooth journey to Shangri-La Surabaya.

Shangri-La Surabaya Reviews & Summary

Looking for all about hotel Shangri-La Surabaya? Check out the hotel reviews to see what other guests have to say. This hotel consistently receives high praise for its exceptional service, luxurious accommodations, and convenient location. Guests love the hotel's spacious and well-appointed rooms, the delicious dining options, and the stunning views of the city. A standout feature is the hotel's extensive range of facilities, including a large outdoor pool, a fully equipped fitness center, and a relaxing spa. "My stay at Shangri-La Surabaya was absolutely fantastic! The staff were incredibly friendly and helpful, the room was beautiful, and the facilities were top-notch. I highly recommend this hotel to anyone visiting Surabaya."

Shangri-La Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Shangri-La Surabaya offers a variety of categories of hotel rooms to suit every traveller's needs. Here's a breakdown of the different hotel bedroom types available:
  • Deluxe Room:

    These rooms offer comfortable accommodations with city views. Available in smoking and non-smoking options.
  • Executive Suite:

    These spacious suites feature a separate living area and bedroom, perfect for business travellers or families.
  • Premier Suite:

    Enjoy enhanced amenities and panoramic city views in these luxurious suites.
  • Garden Terrace Suite:

    These suites offer a private outdoor terrace with garden views, ideal for relaxation.
  • Presidential Suite:

    The ultimate in luxury, these suites feature multiple bedrooms, a living room, a dining area, and a private balcony.
Most rooms include both bathtubs and bidets. Contact the hotel directly to inquire about pet-friendly options, as policies and additional charges may apply.

Hotel Facilities in Shangri-La Surabaya

Shangri-La Surabaya boasts a wide array of hotel amenities to ensure a comfortable and enjoyable stay. From relaxing spa treatments to fun activities for the kids, there's something for everyone. Here's a look at some of the hotel facilities available:
  • Outdoor Swimming Pool:

    Take a refreshing dip in the large outdoor pool, open daily from 7:00 AM to 7:00 PM.
  • Health Club:

    Stay active at the fully equipped health club, featuring cardio machines, weights, and fitness classes. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Prices vary depending on the service.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club, offering games, activities, and entertainment. Open daily from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected and productive at the business center, offering computers, printers, and meeting rooms.
  • Restaurants and Bars:

    Enjoy a variety of dining options at the hotel's restaurants and bars. (See separate section for details).

Hotel Buffet or Restaurant/Cafe in Shangri-La Surabaya

Shangri-La Surabaya offers a delightful culinary experience with its diverse range of restaurants and cafes. Whether you're craving a lavish hotel buffet or a quick coffee, you'll find something to satisfy your taste buds.
  • Jamoo Restaurant:

    This all-day dining restaurant features an international buffet with live cooking stations. Price per person: approximately SGD 40. Opening hours: 6:00 AM to 10:00 PM.
  • Shang Palace:

    Indulge in authentic Cantonese cuisine at Shang Palace. Signature dishes include Peking duck and dim sum. Opening hours: 11:30 AM to 2:30 PM (lunch), 6:30 PM to 10:30 PM (dinner).
  • Desperados:

    Enjoy Mexican cuisine and a lively atmosphere at Desperados. Opening hours: 5:00 PM to 1:00 AM.
  • Lobby Lounge:

    Relax with a coffee, tea, or cocktail at the Lobby Lounge. Opening hours: 9:00 AM to 1:00 AM.

Shangri-La Surabaya Airport pickups and How to Book

Looking for hotels with airport shuttle services? Shangri-La Surabaya offers a convenient hotel to airport transfer service for its guests. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You'll need to provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport and transport you to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy with several MRT nearby and bus stops nearby. Here are some of the nearest options to Shangri-La Surabaya:
  • Nearest Bus Stop:

    The closest bus stop is located on Jalan Mayjen Sungkono, right outside the hotel. Several Trans Semanggi Suroboyo routes stop here, providing access to various parts of the city.
  • MRT Station:

    Currently, Surabaya does not have a fully operational MRT system. However, there are plans for future development. In the meantime, buses are the primary mode of public transport.
To use the bus system, you'll need to purchase a public transport card, which can be obtained at designated kiosks and convenience stores. Payment can also be made using electronic wallets on your mobile phone.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. Here are five nearby sightseeing places to consider:
  • Surabaya Zoo (Kebun Binatang Surabaya):

    Get up close with a variety of animals at this popular zoo. Distance from hotel: approximately 5 km. Entry price: SGD 0.70 per person.
  • Ciputra Waterpark:

    Enjoy a fun-filled day at this waterpark with thrilling slides and pools. Distance from hotel: approximately 10 km. Entry price: SGD 10 per person.
  • House of Sampoerna:

    Learn about the history of kretek cigarettes at this museum housed in a Dutch colonial building. Distance from hotel: approximately 8 km. Free entry.
  • Monumen Kapal Selam (Submarine Monument):

    Explore a real submarine and learn about its history. Distance from hotel: approximately 6 km. Entry price: SGD 1.50 per person.
  • Taman Bungkul:

    Relax and enjoy the greenery at this beautiful park, featuring a playground, skate park, and food stalls. Distance from hotel: approximately 4 km. Free entry.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Shangri-La Surabaya (Surabaya)

Craving some delicious food and looking for nearby dining options? Surabaya offers a wide variety of local food and international cuisine. Here are some great food eatiries near me:

Cafes/Restaurants:

  • Excelso Coffee:

    A popular Indonesian coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and international dishes.
  • McDonald's:

    A classic fast-food option for a quick and easy meal.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, often served with egg, chicken, or shrimp.
  • Sate:

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce dressing.
  • Rawon:

    A rich beef soup with a distinctive black color.
  • Tahu Campur:

    A tofu and beef soup with shrimp paste.

Shopping places near Shangri-La Surabaya (Surabaya)

Need to do some shopping and looking for dept stores near me? Surabaya offers a variety of shops near me, from modern malls to traditional markets. Here are some nearby shopping destinations to explore:
  • Tunjungan Plaza:

    One of the largest and most popular malls in Surabaya, featuring a wide range of international and local brands.
  • Pakuwon Mall:

    Another large mall with a variety of shops, restaurants, and entertainment options.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, including clothing, textiles, and souvenirs.

Other Places to Stay Near Shangri-La Surabaya

Looking for alternative accommodations and want to explore other best hotel nearby? Here are some other hotels in Surabaya to consider:

Luxury/5-6 Star Hotels Nearby:

  • The Westin Surabaya:

    A luxurious hotel offering stunning views and exceptional service.
  • JW Marriott Hotel Surabaya:

    A sophisticated hotel with a range of amenities and dining options.
  • Sheraton Surabaya Hotel & Towers:

    A stylish hotel with a convenient location and excellent facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a range of amenities and a convenient location.
  • Hotel Ciputra World Surabaya:

    A modern hotel connected to a shopping mall.
  • Singgasana Hotel Surabaya:

    A well-appointed hotel with a range of facilities and services.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a convenient location.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and comfortable hotel with essential amenities.
  • Quest Hotel Surabaya:

    A modern hotel offering comfortable accommodations at an affordable price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your Surabaya adventure? With its luxurious accommodations, convenient location, and exceptional service, Shangri-La Surabaya is the perfect choice for your stay. But don't just take our word for it – check out the hotel availability and see for yourself! Whether you're planning a family vacation, a business trip, or a romantic getaway, Shangri-La Surabaya offers everything you need for a memorable experience. Make your hotel reservations today and start looking forward to your trip! Don't forget to check out Traveloka for the best deals on hotels and activities in Surabaya. book cheap hotels in Indonesia and find cheap hotels nearby.

All facilities in Shangri-La Surabaya

Lobby Shangri-La Surabaya
Lobby
Exterior Shangri-La Surabaya
Exterior
Others Shangri-La Surabaya
Others

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Laundry service
  • Tours
  • 24-hour security
  • 24-hour Receptionist

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant

Food and Drinks

  • Buffet breakfast
  • Continental breakfast
  • Nightclub

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Gift shop

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Shangri-La Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shangri-La Surabaya
363
Number of floors in Shangri-La Surabaya
17
Another facilities in Shangri-La Surabaya
Concierge, Money changer, Medical service, Laundry service, Tours

Frequently asked question in Shangri-La Surabaya

Is Shangri La Surabaya parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at Shangri-La Surabaya. We also offer valet parking for your convenience, allowing you to leave your car in our capable hands. Simply inform our reception staff upon arrival.
Does Shangri La Surabaya offer hotel smoking rooms or designated smoking areas for guests?
Shangri-La Surabaya's policy on smoking may vary. To confirm whether they offer hotel smoking rooms or designated smoking areas, it's best to contact the hotel directly. Their website or a quick phone call will provide the most up-to-date and accurate information regarding their smoking policy.
Does Shangri La Surabaya offer free hotel Wi-Fi for guests during their stay?
Shangri-La Surabaya provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance. Enjoy your stay!
Where is the nearest MRT station or bus stops nearby Shangri La Surabaya? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Shangri-La Surabaya, offering easy access to the city. While there isn't an MRT station immediately nearby, bus routes provide convenient transport. For visitor attractions, explore the nearby House of Sampoerna, a fascinating museum showcasing Indonesian cigarette history, or immerse yourself in the vibrant culture of the city's central markets. Plenty of things to do nearby await!
Is Shangri La Surabaya a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like Shangri-La Surabaya. To find out if it's a pet-friendly hotel or offers animal-friendly accommodation, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in Shangri-La Surabaya

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,136)
Other sources (221)
8.7
Very Good
From 2,136 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (45)
Room Space (38)
Bedroom (38)
Ambiance (37)
Bathroom (37)
Hotel Area (37)
Taste (37)
Distance to City Center (31)
Family Friendly (29)
Variety (29)
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Traveler Reviews Shangri-La Surabaya

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40
Customer reviews
W***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
True to its star rating, this super comfortable hotel boasts exceptional service, with incredibly friendly and helpful staff (there's an internal WhatsApp service for guests to communicate with staff with questions or requests). The food and drinks are also excellent. I recommend ordering the pizza, as both the taste and price are quite affordable for a hotel like Shangri-La. Breakfast offers a wide selection, and if you're lucky, you might even find sirloin steak served at the buffet. Amenities include a swimming pool, tennis courts, a gym, and a spa. Beware, it's often crowded on weekends; sometimes people book the lobby lounge. The rooms are very comfortable, clean, and spacious, although not a Business/Suite. There are also plenty of amenities, including an iron. Recommended for a staycation. I'd definitely stay again if I had the chance. Unfortunately, plane tickets are expensive now (from Jakarta). The tickets are more expensive than the stay itself (>~<) ~Khairisan
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Nindya S. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
A spacious, old but luxurious hotel. Fun for families.
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corby
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is very nice, breakfast has many variation and delicious, room is very quite and clean , swimming pool, fitness center, spa all are very fine, Lobby decor is nice, The only thing not perfect is the spring bed already too soft.
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very nice and comfortable but unfortunately I left my wallet behind but I tried to confirm with the hotel and they said there was nothing left behind :'( I really need the insurance card for outpatient treatment. Only my ID card is left because luckily my husband held the ID card to use on the JKT-SBY plane, it wasn't in my wallet so I could still go home by plane from SBY to Jakarta. Please help the hotel or anyone if you have any information about my wallet, please contact me anytime. Here is an example of a wallet that was left behind/lost. Thank you
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1 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The breakfast was very plentiful and complete.
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W***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best Hotel in Surabaya Recommended Hotel in Surabaya Good Service
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D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very impressive, the first time I stayed here, I felt like I was at a Balinese resort. All the service was great and good. However, one thing that needs to be improved is the receptionist. For example, if there's 5 minutes left, they should be on time within 5 minutes so you don't have to wait too long during check-in. And when I reconfirmed, they said 15 minutes 🙂 They didn't offer a welcome drink or anything like that, which seemed indifferent.
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jemmy s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
So comfortable, great place to stay!
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Roy R. Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Nice, clean... Good location...
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The on off button of the tv Remote didn't work. The glass provided in the room got a little bit broken here n there, when we told the front desk when we checked out, the staff apologized to us by giving us cookies as a token of apology. Hotel need to check regularly of the room
2 people find it helpful
S***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff were very friendly and very helpful when checking in.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice hotel, clean, good, recommended
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Ardilla
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Old hotel but the service is really great, the staff are friendly and responsive, the hotel is clean, Mr. Hartono, thank you for blowing up my child's life jacket. Thank you Shangri-La, it was a pleasant experience.
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e***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Comfortable and clean hotel. Complete facilities. Worth the price.
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Lilis r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I always stay here every month, the hotel is comfortable 🥰
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Dodi K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Awesome and good job!!!! Keep on that.
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Mega A. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
I really like the breakfast, it's delicious and varied👌
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1 people find it helpful
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
Left behind items are already gone after only 2 hours huhu be careful and be more careful if you want to stay overnight here. Other star hotels in Surabaya if there are items left behind immediately call and give a warning this one on WA the response is slow hikss even though it is a 5 star quite disappointed with this experience but for the room the facilities and food are all okayeee
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N***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Enjoy a fun holiday even if your home is in Surabaya, still choose the Shangri-La Hotel to keep your children happy.
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1 people find it helpful
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
1 people find it helpful
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40

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Others 4 Shangri-La Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Shangri-La Surabaya

Traveloka (2,136)
Other sources (221)
8.7
Very Good
From 2,136 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.8

Location

9.0

Service and Facilites

9.0

People often mention about Shangri-La Surabaya
All
Staff Friendliness (45)
Room Space (38)
Bedroom (38)
Ambiance (37)
Bathroom (37)
Hotel Area (37)
Taste (37)
Distance to City Center (31)
Family Friendly (29)
Variety (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Shangri-La Surabaya

Number of reviews per page
20
40
Customer reviews
W***g
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
True to its star rating, this super comfortable hotel boasts exceptional service, with incredibly friendly and helpful staff (there's an internal WhatsApp service for guests to communicate with staff with questions or requests). The food and drinks are also excellent. I recommend ordering the pizza, as both the taste and price are quite affordable for a hotel like Shangri-La. Breakfast offers a wide selection, and if you're lucky, you might even find sirloin steak served at the buffet. Amenities include a swimming pool, tennis courts, a gym, and a spa. Beware, it's often crowded on weekends; sometimes people book the lobby lounge. The rooms are very comfortable, clean, and spacious, although not a Business/Suite. There are also plenty of amenities, including an iron. Recommended for a staycation. I'd definitely stay again if I had the chance. Unfortunately, plane tickets are expensive now (from Jakarta). The tickets are more expensive than the stay itself (>~<) ~Khairisan
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Nindya S. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
A spacious, old but luxurious hotel. Fun for families.
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corby
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Everything is very nice, breakfast has many variation and delicious, room is very quite and clean , swimming pool, fitness center, spa all are very fine, Lobby decor is nice, The only thing not perfect is the spring bed already too soft.
Find this review helpful?
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is very nice and comfortable but unfortunately I left my wallet behind but I tried to confirm with the hotel and they said there was nothing left behind :'( I really need the insurance card for outpatient treatment. Only my ID card is left because luckily my husband held the ID card to use on the JKT-SBY plane, it wasn't in my wallet so I could still go home by plane from SBY to Jakarta. Please help the hotel or anyone if you have any information about my wallet, please contact me anytime. Here is an example of a wallet that was left behind/lost. Thank you
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1 people find it helpful
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The breakfast was very plentiful and complete.
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W***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best Hotel in Surabaya Recommended Hotel in Surabaya Good Service
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D***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very impressive, the first time I stayed here, I felt like I was at a Balinese resort. All the service was great and good. However, one thing that needs to be improved is the receptionist. For example, if there's 5 minutes left, they should be on time within 5 minutes so you don't have to wait too long during check-in. And when I reconfirmed, they said 15 minutes 🙂 They didn't offer a welcome drink or anything like that, which seemed indifferent.
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jemmy s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
So comfortable, great place to stay!
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Roy R. Y.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Nice, clean... Good location...
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1 people find it helpful
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The on off button of the tv Remote didn't work. The glass provided in the room got a little bit broken here n there, when we told the front desk when we checked out, the staff apologized to us by giving us cookies as a token of apology. Hotel need to check regularly of the room
2 people find it helpful
S***s
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff were very friendly and very helpful when checking in.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice hotel, clean, good, recommended
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Ardilla
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Old hotel but the service is really great, the staff are friendly and responsive, the hotel is clean, Mr. Hartono, thank you for blowing up my child's life jacket. Thank you Shangri-La, it was a pleasant experience.
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e***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Comfortable and clean hotel. Complete facilities. Worth the price.
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Lilis r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I always stay here every month, the hotel is comfortable 🥰
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Dodi K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Awesome and good job!!!! Keep on that.
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Mega A. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
I really like the breakfast, it's delicious and varied👌
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1 people find it helpful
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
Left behind items are already gone after only 2 hours huhu be careful and be more careful if you want to stay overnight here. Other star hotels in Surabaya if there are items left behind immediately call and give a warning this one on WA the response is slow hikss even though it is a 5 star quite disappointed with this experience but for the room the facilities and food are all okayeee
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N***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Enjoy a fun holiday even if your home is in Surabaya, still choose the Shangri-La Hotel to keep your children happy.
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1 people find it helpful
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
One of the best luxurious hotels in Surabaya, easy access from the highway. Definitely will stay here again.
1 people find it helpful
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