Sheraton Surabaya Hotel and Towers

Hotels
8.8
/10
Very Good
3,876 reviews

What Guests Say About Their Stay

Staff Friendliness (89)
Room Space (83)
Bedroom (79)
Hotel Area (76)
Rima M.
10.0
/ 10
Always feels like home, we regularly stay at Sheraton Surabaya during our family holidays. Great hospitality and genuinely giving their best services to all their guests.
Sandra
10.0
/ 10
Good service, fast and friendly check in, good food and friendly restaurant staffs, the room is clean and spacious. Bed is comfortable.
Tasya S. A.
9.7
/ 10
Hospitality is great, the location itself is very strategic which is inside Tunjungan Plaza mall, very convenient!
Hidayati Ashari
8.5
/ 10
Great hospitality. Great room.
Yulius A.
10.0
/ 10
Fabulous!! Friendly staff, great rooms.
In the Area
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Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Sheraton Surabaya Hotel and Towers is a hotel in a good neighborhood, which is located at Tegalsari. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sheraton Surabaya Hotel and Towers

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Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
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Sheraton Surabaya Hotel and Towers Rates per Night

Sheraton Surabaya Hotel and Towers room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Sheraton Surabaya Hotel and Towers hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Sheraton Surabaya Hotel and Towers Location & Address

Sheraton Surabaya Hotel and Towers is located at Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261. It's situated in the heart of Surabaya, Indonesia, making it a prime spot for exploring the city. The hotel is approximately 3 km from the city center.

How to go to Sheraton Surabaya Hotel and Towers from Airport

Getting from Juanda International Airport (SUB) to Sheraton Surabaya Hotel and Towers is a breeze with several convenient options. Whether you're looking for the quickest hotel transfer or the most budget-friendly route, here's a breakdown to help you plan your journey.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You'll find taxi stands outside the arrival terminals. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride-hailing services like Traveloka offer a convenient and often more affordable alternative to traditional taxis. Simply book a ride through the app upon arrival.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus provides a cost-effective option. Look for the bus heading towards Purabaya Bus Terminal, then take a local bus or taxi to the hotel. This option takes longer but is significantly cheaper.
  • Hotel Transfer (Pre-Booked):

    Some hotels offer airport transfer services. Check with Sheraton Surabaya Hotel and Towers to see if they provide this service, which can be pre-booked for a hassle-free arrival.
Tips: For the most convenient route, consider pre-booking a ride-hailing service through Traveloka or arranging a hotel transfer. This ensures a smooth and stress-free journey, especially if you're arriving late at night or with a lot of luggage.

Sheraton Surabaya Hotel and Towers Reviews & Summary

Looking for all about hotel Sheraton Surabaya Hotel and Towers? Hotel reviews often highlight the exceptional service and luxurious amenities that make this hotel a top choice in Surabaya. Guests consistently praise the hotel's central location, making it easy to explore the city's attractions. The hotel's standout features include its stunning rooftop pool, well-equipped fitness center, and diverse dining options. Many reviewers also appreciate the spacious and comfortable rooms, ensuring a relaxing stay. "Absolutely loved my stay at the Sheraton Surabaya! The staff were incredibly friendly and helpful, the room was beautiful, and the location was perfect for exploring the city. Highly recommend!"

Sheraton Surabaya Hotel and Towers Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Sheraton Surabaya Hotel and Towers offers a variety of categories of hotel rooms to suit every traveller's needs. From luxurious suites to comfortable standard rooms, there's a perfect option for everyone.
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Executive Suite:

    Enjoy extra space and access to the Executive Lounge. Some suites include bathtubs.
  • Presidential Suite:

    The ultimate in luxury, featuring a separate living area, dining area, and stunning views.
  • Club Room:

    These rooms come with access to the Club Lounge, offering complimentary breakfast and evening drinks.
  • Family Room:

    Designed for families, these rooms offer extra space and bedding options.
Please note that Sheraton Surabaya Hotel and Towers is not a pet-friendly hotel.

Hotel Facilities in Sheraton Surabaya Hotel and Towers

When choosing a hotel, the available hotel facilities can greatly enhance your experience. Sheraton Surabaya Hotel and Towers boasts a wide range of hotel amenities to cater to both adults and children. Whether you're looking to relax, stay active, or keep the little ones entertained, you'll find everything you need here.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay in shape with state-of-the-art equipment. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment. Additional fees apply.
  • Kids' Club:

    Keep the little ones entertained with supervised activities. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected with access to computers and printing services.
  • Restaurants and Bars:

    Enjoy a variety of dining options, from casual cafes to fine dining restaurants.

Hotel Buffet or Restaurant/Cafe in Sheraton Surabaya Hotel and Towers

Exploring the hotel buffet and hotel restaurant options at Sheraton Surabaya Hotel and Towers is a culinary adventure in itself. With a variety of restaurants and cafes to choose from, you'll find something to satisfy every craving. From local Indonesian cuisine to international dishes, the hotel offers a diverse range of dining experiences.
  • Kafe Bromo:

    Enjoy an extensive buffet breakfast, lunch, and dinner featuring Indonesian and international cuisine. Prices start from SGD 35 per person. Open from 6:00 AM to 10:00 PM.
  • Lung Yuan Chinese Restaurant:

    Indulge in authentic Cantonese and Sichuan dishes. Signature dishes include Peking Duck and Dim Sum. Open for lunch and dinner.
  • La Patisserie:

    A delightful cafe offering a selection of pastries, cakes, and coffee. Perfect for a quick snack or afternoon tea.

Sheraton Surabaya Hotel and Towers Airport pickups and How to Book

Looking for hotels with airport shuttle services? Sheraton Surabaya Hotel and Towers offers convenient hotel to airport transfer options to ensure a smooth arrival and departure. To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. Booking steps:
  1. Contact the hotel via phone or email.
  2. Provide your flight details.
  3. Confirm the pick-up time and location.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is made easy with several MRT nearby and bus stops nearby Sheraton Surabaya Hotel and Towers. Knowing the nearest MRT station and bus stops nearby can save you time and money.
  • MRT Station:

    The nearest MRT station is the Surabaya Gubeng Station, approximately 2 km from the hotel.
  • Bus Stops:

    Several bus stops are located along Jalan Embong Malang, within walking distance of the hotel.
To use public transport, you'll need a public transport card, which can be purchased at MRT stations and some bus stops. Payment can also be made using electronic money (e-money) from various banks.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Surabaya offers a variety of nearby places to go that are perfect for families and kids. From theme parks to zoos, there's plenty of stuff to see nearby.
  • Surabaya Zoo (Kebun Binatang Surabaya):

    One of the oldest and largest zoos in Southeast Asia. Distance from hotel: 5 km. Entry price: SGD 5 per person.
  • Ciputra Waterpark:

    A fun-filled waterpark with various slides and pools. Distance from hotel: 15 km. Entry price: SGD 15 per person.
  • Suroboyo Carnival Park:

    A night-time amusement park with rides and attractions. Distance from hotel: 10 km. Entry price: SGD 10 per person.
  • House of Sampoerna:

    A museum showcasing the history of Sampoerna cigarettes. Distance from hotel: 3 km. Free entry.
  • Heroes Monument (Tugu Pahlawan):

    A historical landmark commemorating the Battle of Surabaya. Distance from hotel: 4 km. Entry price: SGD 2 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Sheraton Surabaya Hotel and Towers (Surabaya)

Exploring the nearby dining scene around Sheraton Surabaya Hotel and Towers is a treat for food lovers. Whether you're craving local food or international cuisine, you'll find plenty of food eatiries near me. Cafes/Restaurants:
  • Bon Ami Restaurant:

    A popular spot for Indonesian and European dishes.
  • Kayanna Restaurant:

    Offers a variety of Indonesian and Asian cuisine.
  • Excelso Coffee:

    A well-known coffee chain serving coffee, pastries, and light meals.
Local Street Food:
  • Nasi Goreng:

    Fried rice with various toppings.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Rawon:

    Beef soup with a rich, dark broth.
  • Tahu Tek Tek:

    Fried tofu with shrimp paste and vegetables.

Shopping places near Sheraton Surabaya Hotel and Towers (Surabaya)

Looking for nearby shopping options around Sheraton Surabaya Hotel and Towers? Surabaya offers a variety of dept stores near me and malls near hotel to satisfy your shopping needs.
  • Tunjungan Plaza:

    One of the largest and most popular shopping malls in Surabaya.
  • Grand City Mall:

    A modern shopping mall with a wide range of international and local brands.
  • Pasar Atom:

    A traditional market offering a variety of goods, including clothing, electronics, and food.

Other Places to Stay Near Sheraton Surabaya Hotel and Towers

If you're looking for alternative accommodations, Surabaya offers a range of options. From luxury hotels to budget-friendly choices, you'll find the perfect place to stay. Luxury/5–6 star hotels nearby:
  • Shangri-La Hotel, Surabaya:

    Known for its luxurious amenities and excellent service.
  • The Westin Surabaya:

    Offers stunning views and modern facilities.
  • JW Marriott Hotel Surabaya:

    A stylish hotel with a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-star hotels nearby:
  • Wyndham Surabaya:

    Offers comfortable accommodation and a range of facilities.
  • Hotel Ciputra World Surabaya:

    Located within a shopping mall, offering convenience and comfort.
  • Mercure Surabaya Grand Mirama:

    A modern hotel with a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-star hotels nearby:
  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly option with a convenient location.
  • Amaris Hotel Embong Malang Surabaya:

    Offers simple and comfortable accommodation.
  • Favehotel MEX Surabaya:

    A stylish and affordable hotel.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Planning your trip to Surabaya? Consider Sheraton Surabaya Hotel and Towers for a luxurious and convenient stay. With its central location, excellent facilities, and diverse dining options, it's the perfect base for exploring the city. Check hotel availability and make your hotel reservations today! Ready to experience the best of Surabaya? Don't miss out on exclusive deals and promotions. Book your stay at Sheraton Surabaya Hotel and Towers through Traveloka and enjoy a seamless booking experience. Discover amazing deals and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in Sheraton Surabaya Hotel and Towers

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Things to Do

  • Outdoor pool
  • Garden
  • Shops
  • Shops
  • Beach umbrella
  • Barbecue
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Tours
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Swimming pool
  • Smoking area
  • Terrace
  • Parking

Business Facilities

  • Conference center
  • Business center
  • Meeting facilities
  • Conference room
  • Conference rooms
  • Computer station

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Safety deposit box

Family-friendly Facilities

  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Tennis court

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Sheraton Surabaya Hotel and Towers

Important Note
  • Fee for buffet breakfast: approximately IDR 340000 per person
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 19 years old
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 19

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sheraton Surabaya Hotel and Towers
348
Number of floors in Sheraton Surabaya Hotel and Towers
28
Another facilities in Sheraton Surabaya Hotel and Towers
Outdoor pool, Garden, Shops, Shops, Beach umbrella

Frequently asked question in Sheraton Surabaya Hotel and Towers

Is Sheraton Surabaya Hotel And Towers parking free for hotel guests, and do you offer valet parking services?
Sheraton Surabaya Hotel and Towers offers complimentary hotel parking for guests. We also provide a valet parking service for your convenience, though this is not included in the standard room rate. Please enquire at reception for further details on valet parking charges.
Does Sheraton Surabaya Hotel And Towers offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Sheraton Surabaya Hotel and Towers. To clarify, I don't have access to real-time information, including hotel policies. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. Their contact details should be readily available online.
Does Sheraton Surabaya Hotel And Towers offer free hotel Wi-Fi for guests during their stay?
Sheraton Surabaya Hotel and Towers provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, it's always a good idea to check with reception if you experience any difficulties connecting to the hotel wifi.
Where is the nearest MRT station or bus stops nearby Sheraton Surabaya Hotel And Towers? What are the top visitor attractions near the hotel?
The nearest bus stops are conveniently located very close to Sheraton Surabaya Hotel and Towers, offering easy access to public transport. For visitor attractions, you'll find several things to do nearby, including exploring the vibrant city centre and its shopping areas, which are within walking distance. There isn't an MRT station immediately nearby; however, the bus stops provide a good alternative for exploring the area.
Is Sheraton Surabaya Hotel And Towers a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels. To find out if the Sheraton Surabaya Hotel and Towers is pet-friendly, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm their policy on accepting animals and provide details about any associated fees or restrictions for pet friendly hotel stays. Many hotels have specific guidelines for animal friendly hotels, so it's always best to check before booking.
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More Reviews from Other Guests in Sheraton Surabaya Hotel and Towers

8.8
Very Good
From 3,544 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.0

Meal

8.9

Location

9.2

Service and Facilites

9.0

People often mention about Sheraton Surabaya Hotel and Towers
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Staff Friendliness (53)
Room Space (48)
Hotel Area (46)
Bathroom (44)
Bedroom (43)
Ambiance (42)
Distance to City Center (40)
Surroundings (40)
Taste (40)
Variety (38)
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Traveler Reviews Sheraton Surabaya Hotel and Towers

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Customer reviews
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Rima M.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Always feels like home, we regularly stay at Sheraton Surabaya during our family holidays. Great hospitality and genuinely giving their best services to all their guests.
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I
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Business
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10.0
/10
Reviewed 2 week(s) ago
Everything is okay, especially since it is located in the middle of the mall.
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A***m
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Business
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9.4
/10
Reviewed 2 week(s) ago
Ok, suitable, not disappointed... Recommended.
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1 people find it helpful
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Endy J. S.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Very impressed with the friendliness of the F&B staff. Thank you, Mas Adithya, for your sincere assistance.
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E***y
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Every time I go to SBY, I stay here... I highly recommend it.
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1 people find it helpful
V***y
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10.0
/10
Reviewed 4 week(s) ago
Thank you for helping me a lot with the cakes etc. for surprise birthdays.
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1 people find it helpful
Yohana K.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Mariyot vacation is indeed the best, all hotels in the group are never a failure, no matter which city they are in.
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Dewi A. S.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
All staff are definitely friendly and very helpful. Rooms are ok, facilities are ok.
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B***i
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Business
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10.0
/10
Reviewed 5 week(s) ago
Hotel area clean, room comfort, location distance to city center and all staff is friendly.
2 people find it helpful
G***h
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Staycation
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8.9
/10
Reviewed 6 week(s) ago
The room door is very difficult to close and now the facilities are reduced. Facilities such as jacuzzi and sauna are no longer available
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dwi s.
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10.0
/10
Reviewed 7 week(s) ago
the receptionist was very helpful and the room service was very helpful and fulfilled all our requests
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1 people find it helpful
M***d
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
Thank you, very satisfying and complete.
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K***d
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8.5
/10
Reviewed 8 week(s) ago
Good. It's really close to TP. LOL
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m***d
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Business
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10.0
/10
Reviewed 8 week(s) ago
The hotel staff are very friendly, especially in the lobby lounge on the 25th floor and in the restaurant for breakfast, there are many variations and the food is delicious, also the staff and chief are friendly.
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SITI Q. H.
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Leisure
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10.0
/10
Reviewed 8 week(s) ago
It's always a pleasure to stay at Sheraton, all the staff are friendly, especially the receptionist, Mr. Ari or who it is, I forgot. He is very helpful and very friendly. The best is Sheraton.
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L***a
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9.7
/10
Reviewed 9 week(s) ago
Polite service. Room space is quite good. Breakfast food is quite varied and tastes just right.
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Sheilla A.
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10.0
/10
Reviewed 9 week(s) ago
for the service is very good, the food variants are also many but can be improved, for the variants and taste.. overall good, then thank you to Mbak Rista who served us during breakfast, thank you very much for helping and offering any menu available. And it's very nice because for the coffee variants can be taken away. Thank you
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Ersi I. D.
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
Friendly, comfortable hotel. Staff are always smiling and pleasant.
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Ersi I. D.
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Leisure
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9.7
/10
Reviewed 9 week(s) ago
cool, good service during breakfast with mba risna. friendly and always smiling. really comfortable and everything is there. keep up the sheraton... awesome
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1 people find it helpful
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Gilda S.
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Leisure
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9.4
/10
Reviewed 10 week(s) ago
Sheraton staff are always helpful and friendly. Full of smiles and always greet guests. Always good to be back here
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Others 4 Sheraton Surabaya Hotel and Towers

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.