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  1. Hotel
  2. Indonesia(21,301 hotel)
  3. East Kalimantan(358 hotel)
  4. Balikpapan(209 hotel)
  5. Central Balikpapan(22 hotel)
  6. The New Benakutai Hotel and Apartment

The New Benakutai Hotel and Apartment

Hotel
Jalan Jendral A Yani No.33, Balikpapan Tengah, Balikpapan, Kalimantan Timur, Indonesia, 76113
Common Area
Borneo Restaurant
Common Area
Common Area
See all photos
Convenient
7.4/10
According to 1,228 guests
Good place in the middle of the city. Good service
Ahmar Y. M.
See all reviews
Based on 15 traveler reviews
Hotel facility
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Plaza Balikpapan
(1.94 km)
Ocean's Resto
(2.10 km)
Aqua Boom Waterpark
(2.45 km)
Pentacity Shopping Mall
(2.54 km)
Cheaper if you book through app now. Click here to download.
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Review by Traveloka users

Based on 1,222 reviews

7.4
Convenient
Fantastic
121
Very Good
526
Satisfying
191
Average
390
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
4.9
Not higienis ,bed, wash room , and the exhaust fan for smoking room its broke
5.8
It needs a lot of repairs, the food is not complete, the lift is broken
4.8
very bad. dirty sink water, less responsive service.
6.0
Dirty carpet in all alley, stinky alley, bad WiFi signal in all areas (or maybe there is no WiFi at all), bad breakfast, dirty pool (a lot of falling leaves), the interior (model and material) of this hotel is never changed since 25 years ago!
5.4
- Business travel
I grew up in Balikpapan in the late 70’s all the way to mid 90’s. The benakutai is not how it used to be. I don’t think new benakutai is the right name for it! Start from the customer service, they are not properly train! They don’t know how to greet their guests, I noticed this upon arrival. No one, especially the front desk, says or do any welcoming gestures. They should not be working in the hotel. My room is like one of those room in the horror movies. The pillows and the sheets has brown stains and the smell in the room was not pleasant. Very dirty! The towels was dirty! I’m pretty sure they still using the same towel from 20 years ago. The water was not clean. When I turn on the water to brush my teeth, it came out with brown muddy like color. I complained about this water issue, and they told me to just let the water runs a while and it will eventually be clean again, by the way they did not apologize for any of these. The sound of the elevator makes during my stays was horrible, again, it sounded like a haunted place in a horror movie. I also noticed that the fire extinguisher have not been inspected since the early y2k. I will never stay there again, and I will not recommend this new Benakutai to anyone. The name new Benakutai, should be old smelly dirty noisy Benakutai hotel.
9.1
- Business travel
Good place in the middle of the city. Good service
6.0
- Business travel
1. Run down hotel with fridge and some power point plug not working 2. Rodent in our room 318 and force to change to another at midnight. Had our bags and some cakes damage being bitten 3. Staff no really friendly and helpful 4. Food was not up to order and very salty 5. hotel lack of maintenance as facilities are not functioning properly, carpet smelly and dirty
5.4
Room not provided with good smell and bath tools
6.0
It provided bad room, service, etc
8.4
- Business travel
Nice place and good location.
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Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Room service
    • WiFi in public area
  • Hotel Services
    • Bellhop
    • 24-hour security
    • Laundry service
    • 24-hour Receptionist
  • Things to Do
    • Garden
    • Massage
    • Outdoor pool
    • Spa
  • General
    • AC
    • Non-smoking room
    • Smoking area
  • Connectivity
    • LAN Internet
    • Free WiFi
  • Food and Drinks
    • Bar
  • Shuttle Service
    • Airport transfer with surcharge
  • Business Facilities
    • Meeting facilities
  • Nearby Facilities
    • ATM/Banking

Check-in and Check-out Time

Check-in: 2:00 PM
Check-out: 12:00 PM

Location
The New Benakutai Hotel and Apartment is located in area / city Central Balikpapan.

The hotel has a very good location, also near the Sultan Aji Muhammad Sulaiman Airport (BPN), which is only 6.81 km away.

There are plenty of tourist attractions nearby, such as Plaza Balikpapan within 1.94 km, and Ocean's Resto within 2.1 km.

About The New Benakutai Hotel and Apartment

Whether you are planning an event or other special occasions, The New Benakutai Hotel and Apartment is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, The New Benakutai Hotel and Apartment provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The New Benakutai Hotel and Apartment exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Enjoy luxurious treats and incomparable experience by staying at The New Benakutai Hotel and Apartment.


Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.