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Verwood Hotel and Serviced Residence Surabaya
Hotels
Preferred Partner
8.4
/10
Very Good
4,491 reviews
What Guests Say About Their Stay
Staff Friendliness (75)
Room Space (66)
Bedroom (62)
Accessibility (57)
Benny y.
10.0
/ 10
They treated you as a king, very nice welcome from the staff, and they took very nice action when I got an issue. Good job and maintain your hospitality.
Ali Rifki
9.7
/ 10
Hotelnya nyaman, bersih, staff ramah-ramah dan makanannya enak-enak semua, terutama jamu beras kencur-nya nambah sampai 4 kali.
Erna E. P.
8.8
/ 10
The rooms are large and comfortable. Feels like at my own home...
Herna M.
10.0
/ 10
A good hotel to stay while in Surabaya. The staff is friendly and the check-in and check-out process is easy, the room is clean and the bathroom is also odorless, the hotel atmosphere is also calm and the food at breakfast has many choices and the drinks are also fresh. Definitely stay here again 😍
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Stevi M. S.
9.4
/ 10
Okay service, all free minibar, complete facilities, very close to many famous places to eat, just walking distance.
See original
In the Area
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Jl Raya Kupang Indah, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Verwood Hotel and Serviced Residence Surabaya
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
What's around Verwood Hotel and Serviced Residence Surabaya
Jl Raya Kupang Indah, Sukomanunggal, Surabaya, Jawa Timur, Indonesia, 60189
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Discover More About Verwood Hotel and Serviced Residence Surabaya
note: hotel was previously named Verwood Hotel & Serviced Residence
Location
Verwood Hotel and Serviced Residence Surabaya is a hotel in a good neighborhood, which is located at Sukomanunggal.
About Verwood Hotel and Serviced Residence Surabaya
Whether you are planning an event or other special occasions, Verwood Hotel and Serviced Residence Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Verwood Hotel and Serviced Residence Surabaya.
Verwood Hotel and Serviced Residence Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
From business event to corporate gathering, Verwood Hotel and Serviced Residence Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Verwood Hotel and Serviced Residence Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Verwood Hotel and Serviced Residence Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Verwood Hotel and Serviced Residence Surabaya is suitable for you who value privacy during your stay.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Verwood Hotel and Serviced Residence Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Verwood Hotel and Serviced Residence Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Verwood Hotel and Serviced Residence Surabaya.
All facilities in Verwood Hotel and Serviced Residence Surabaya
Others
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Dining area
- Gala dinner
- Hot breakfast
- Poolside bar
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Snack bar
- Dietary menu
- Winery
Public Facilities
- Parking
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Early Check-in
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Newspaper
- Wedding service
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Recreation room
- Smoking area
- Terrace
In-room Facilities
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Minibar
- Shower
- TV
Things to Do
- Children play area
- Fitness center
- Health club
- Massage
- Outdoor pool
- Outdoor pool
- Pool sun loungers
- Spa
- Hot tub
Business Facilities
- Business center
- Business facilities
- Conference room
- Meeting facilities
- Photocopier
- Projector
Accessibilty
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- Wheelchair accessible
Transportation
- Airport transfer
- Area shuttle
- Secure parking
- Shopping center shuttle
Nearby Facilities
- Grocery
- Shops
- Supermarket
Sports and Recreations
- Billiard
- Darts
- Fitness center
Family-friendly Facilities
- Kids club
- Children pool
Connectivity
- Internet point
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Accommodation Policy & General Information in Verwood Hotel and Serviced Residence Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 150,000/guest for extra breakfast.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Verwood Hotel and Serviced Residence Surabaya | 452 |
Number of floors in Verwood Hotel and Serviced Residence Surabaya | 14 |
Another facilities in Verwood Hotel and Serviced Residence Surabaya | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in Verwood Hotel and Serviced Residence Surabaya
What are available facilities at Verwood Hotel and Serviced Residence Surabaya?
There are top facilites at Verwood Hotel and Serviced Residence Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Verwood Hotel and Serviced Residence Surabaya?
The standard check-in time at Verwood Hotel and Serviced Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Verwood Hotel and Serviced Residence Surabaya provide breakfast?
Yes, Verwood Hotel and Serviced Residence Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Verwood Hotel and Serviced Residence Surabaya
Verwood Hotel and Serviced Residence Surabaya has a 4.0-star rating.
How many floors does Verwood Hotel and Serviced Residence Surabaya have?
Verwood Hotel and Serviced Residence Surabaya has 14.
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More Reviews from Other Guests in Verwood Hotel and Serviced Residence Surabaya
Overall Ratings & Reviews Verwood Hotel and Serviced Residence Surabaya
Traveloka (4,363)
Other sources (128)
8.4
Very Good
From 4,363 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.4
Meal
8.3
Location
8.5
Service and Facilites
8.4
People often mention about Verwood Hotel and Serviced Residence Surabaya
All
Staff Friendliness (54)
Accessibility (46)
Ambiance (45)
Bedroom (45)
Room Space (41)
Bathroom (41)
Soundproof (38)
Taste (38)
Distance to City Center (35)
Surroundings (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Verwood Hotel and Serviced Residence Surabaya
Number of reviews per page
20
40
Customer reviews
Melcy R. S. M.
Business
10.0
/10
Reviewed 5 day(s) ago
Excellent... Cool, beautiful ❤️
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Ms Melcy,
Welcome to the Neighborhood!
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Best regards,
Sukamto
General Manager
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Ok, the location is very near from public transportation and restaurants.
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr/Mrs G***t,
Welcome to the Neighborhood!
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Best regards,
Sukamto
General Manager
Verified Traveler
8.7
/10
Reviewed 2 week(s) ago
The corner of the bed looks a bit dirty, maybe because it's in a corner so it's not cleaned/vacuumed, the bathroom with a bathtub that is starting to look old due to age... it seems like it could be renovated, the bathtub could be replaced with a shower box so the bathroom also looks more spacious.
The area around this hotel to get to the main road is a bit dark and quiet... there's not enough lighting, if you're walking alone, you need to be careful, especially for female guests who want to walk outside.
The location is quite close to several restaurants and cafes, although I didn't stop by any of them, but the restaurants and cafes are quite busy. It's also very close (walking distance) to Bu Rudy's depot if anyone wants to look for souvenirs (intermezzo but the prices of souvenirs at this place are quite pricey compared to other souvenir places)
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Hello, welcome to The Neighborhood! First of all, we would like to thank you for taking the time to write a review of our service. We sincerely apologize that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We apologize for any inconvenience and disappointment you may have caused. Your suggestions and reviews will help us to improve our services and facilities. We look forward to serving you even better on your next visit. Best regards, Sukamto General Manager
See original
Verified Traveler
Business
8.5
/10
Reviewed 4 week(s) ago
This is an old hotel with spacious rooms. However, some parts of the room need maintenance, such as a faulty air conditioner switch and several non-functional power outlets.
Find this review helpful?
Accommodation's Reply
13 Oct 2025
Dear Valued Guest,
Welcome to the Neighborhood!
Thank you for staying with us at Verwood Hotel & Serviced Residence Surabaya and taking time from your busy schedule to leave a valuable review.
First of all, we would like to express our deepest regret of the unpleasant experience you have suffered during the stay with us.
The information you have provided will be very helpful and will certainly assist us in our attempt to improve service standards. We are taking active steps to ensure that things caused you discomfort never occur again.
Please rest assured that all of us here at Verwood Hotel & Serviced Residence Surabaya are striving to make our guests feel at home and improve on our service quality.
We would like to thank you for selecting Verwood Hotel & Serviced Residence Surabaya and we hope to see you again someday in the future.
Best regards,
Sukamto
General Manager
Z***i
10.0
/10
Reviewed 4 week(s) ago
The atmosphere is calm, but the room is already cold upon entering. The towels should be replaced. The food is delicious and soft. The staff are also friendly. The room lock was difficult to open, but the staff was very responsive when there was a problem. The receptionist was also friendly.
See original
+2
Find this review helpful?
Accommodation's Reply
07 Oct 2025
Dear Mr./Ms. Z*i, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are very happy that you enjoyed the service from our staff. We have passed on your appreciation to our staff and we are sure they will be even more enthusiastic in providing the best service to all our guests. We will continue to improvise in developing products, services and facilities at our hotel. We look forward to welcoming you back to our hotel and hope to provide comfort according to your expectations the next time you visit Verwood Hotel & Serviced Residence Surabaya. Best regards, Sukamto, General Manager.
See original
L***A
9.1
/10
Reviewed 4 week(s) ago
The room was very quiet and the stay was pleasant. The bathtub helped me relax.
See original
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Accommodation's Reply
06 Oct 2025
Dear Mr./Ms. L*a, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us was enjoyable and memorable. It is a source of pride for us to know that you loved and enjoyed our facilities. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
See original
H***y
Business
6.1
/10
Reviewed 5 week(s) ago
The bathroom needs more attention for cleanliness, the towels are a bit smelly
See original
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Accommodation's Reply
03 Oct 2025
Dear Mr./Mrs. H*y, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment you have caused. Your suggestions and criticisms will help us to improve in the future, and we will also improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards, Sukamto, General Manager.
See original
B***r
Staycation
10.0
/10
Reviewed 10 week(s) ago
Best place to stay with family
Find this review helpful?
Accommodation's Reply
29 Aug 2025
Dear Mr./Mrs. B*r, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us was enjoyable and memorable. It is a source of pride for us to know that you enjoyed our facilities. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
See original
A***Y
8.5
/10
Reviewed 10 week(s) ago
It was an old serviced hotel and apartment, but it's still kinda clean.
Find this review helpful?
Accommodation's Reply
22 Aug 2025
Dear Mr/Mrs A***y,
Welcome to the Neighborhood!
First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay.
We are sorry to know that your overall experience wasn't memorable. It is an honor for us to know that you feel comfortable during your stay.
Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future.
Best regards,
Sukamto
General Manager
E***A
10.0
/10
Reviewed 12 week(s) ago
Comfortable room, strategic location, but far from Alfamart/Indomart/food places
See original
1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. E*a, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are glad you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
See original
G***a
Business
7.0
/10
Reviewed 12 week(s) ago
The room is damp and smells of mold, the bathroom is not friendly for parents, you have to climb into the bathtub and it's slippery
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. G*a, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment you have caused. Your suggestions and criticisms will help us improve in the future, and we will also improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards, Sukamto, General Manager.
See original
O***r
10.0
/10
Reviewed 14 week(s) ago
The hotel is large and well-equipped. It's close by and there's plenty of food.
See original
1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Mr./Ms. O*r, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
See original
Y***i
Leisure
8.5
/10
Reviewed 15 week(s) ago
The vibe is nostalgic...the taste of the food is still maintained...some things need improvement, but overall I was quite satisfied staying at Verwood.
See original
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. Y*i, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. We also apologize for any inconvenience caused during your stay. We will continue to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto, General Manager.
See original
A***o
Leisure
8.5
/10
Reviewed 15 week(s) ago
An old-school hotel...
A bit creepy because the lighting is a bit dim everywhere...
The breakfast is the best...
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. A*o, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. We also apologize for any inconvenience caused during your stay. We will continue to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto, General Manager.
See original
SS
Susanti S.
Business
8.5
/10
Reviewed 15 week(s) ago
It was a nice homey hotel, the breakfast was great.
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Dear Ms. Susanti, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
See original
DS
Dwi S. P.
Leisure
8.5
/10
Reviewed 17 week(s) ago
Good night view, got the 15th floor. Look down, eh, future home. 😀
See original
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ae
alfonsius e. s.
9.1
/10
Reviewed 19 week(s) ago
I always stay here while I do business trips to Surabaya. Good location, spacious room, and friendly staff.
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Mr Alfonsius,
Welcome to the Neighborhood!
First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay.
We are very happy to know that your overall experience was very pleasant and memorable. It is an honor for us to know that you feel comfortable and happy during your stay.
Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future.
Best regards,
Sukamto
General Manager
ID
I Dewa G. A. E.
Leisure
10.0
/10
Reviewed 20 week(s) ago
The hotel is very comfortable, breakfast is very varied.
See original
1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. i dewa, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
See original
J M O.
Transit
6.5
/10
Reviewed 20 week(s) ago
I didn't take pictures, why would I? It wasn't memorable. The rooms are dilapidated and in need of renovation. Also, the rooms with special rates are all smoking ones; This was never mentioned at the booking process. Potential guests should be informed of this beforehand via booking apps, websites, etc. Only to be told they are smoking rooms upon check-in, and that there are additional charges for a 'fresh' room is an unaccepted ploy by the Hotel Management. The comments above have no reflection on the staff; They were simply friendly and helpful.
Read More
5 people find it helpful
J M O.
6.5
/10
Reviewed 20 week(s) ago
The rooms are pretty rundown, and many of the amenities aren't working. Also, the plumbing needs to be addressed- the sink and shower area! However, the staff are friendly and ever so helpful- that's a big plus!
1 people find it helpful
Number of reviews per page
20
40
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Overall Ratings & Reviews Verwood Hotel and Serviced Residence Surabaya
Traveloka (4,363)
Other sources (128)
8.4
Very Good
From 4,363 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.4
Meal
8.3
Location
8.5
Service and Facilites
8.4
People often mention about Verwood Hotel and Serviced Residence Surabaya
All
Staff Friendliness (54)
Accessibility (46)
Ambiance (45)
Bedroom (45)
Room Space (41)
Bathroom (41)
Soundproof (38)
Taste (38)
Distance to City Center (35)
Surroundings (35)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Verwood Hotel and Serviced Residence Surabaya
Number of reviews per page
20
40
Customer reviews
Melcy R. S. M.
Business
10.0
/10
Reviewed 5 day(s) ago
Excellent... Cool, beautiful ❤️
Find this review helpful?
Accommodation's Reply
29 Oct 2025
Dear Ms Melcy,
Welcome to the Neighborhood!
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Best regards,
Sukamto
General Manager
Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
Ok, the location is very near from public transportation and restaurants.
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Dear Mr/Mrs G***t,
Welcome to the Neighborhood!
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.
Best regards,
Sukamto
General Manager
Verified Traveler
8.7
/10
Reviewed 2 week(s) ago
The corner of the bed looks a bit dirty, maybe because it's in a corner so it's not cleaned/vacuumed, the bathroom with a bathtub that is starting to look old due to age... it seems like it could be renovated, the bathtub could be replaced with a shower box so the bathroom also looks more spacious.
The area around this hotel to get to the main road is a bit dark and quiet... there's not enough lighting, if you're walking alone, you need to be careful, especially for female guests who want to walk outside.
The location is quite close to several restaurants and cafes, although I didn't stop by any of them, but the restaurants and cafes are quite busy. It's also very close (walking distance) to Bu Rudy's depot if anyone wants to look for souvenirs (intermezzo but the prices of souvenirs at this place are quite pricey compared to other souvenir places)
Read More
See original
Find this review helpful?
Accommodation's Reply
21 Oct 2025
Hello, welcome to The Neighborhood! First of all, we would like to thank you for taking the time to write a review of our service. We sincerely apologize that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We apologize for any inconvenience and disappointment you may have caused. Your suggestions and reviews will help us to improve our services and facilities. We look forward to serving you even better on your next visit. Best regards, Sukamto General Manager
See original
Verified Traveler
Business
8.5
/10
Reviewed 4 week(s) ago
This is an old hotel with spacious rooms. However, some parts of the room need maintenance, such as a faulty air conditioner switch and several non-functional power outlets.
Find this review helpful?
Accommodation's Reply
13 Oct 2025
Dear Valued Guest,
Welcome to the Neighborhood!
Thank you for staying with us at Verwood Hotel & Serviced Residence Surabaya and taking time from your busy schedule to leave a valuable review.
First of all, we would like to express our deepest regret of the unpleasant experience you have suffered during the stay with us.
The information you have provided will be very helpful and will certainly assist us in our attempt to improve service standards. We are taking active steps to ensure that things caused you discomfort never occur again.
Please rest assured that all of us here at Verwood Hotel & Serviced Residence Surabaya are striving to make our guests feel at home and improve on our service quality.
We would like to thank you for selecting Verwood Hotel & Serviced Residence Surabaya and we hope to see you again someday in the future.
Best regards,
Sukamto
General Manager
Z***i
10.0
/10
Reviewed 4 week(s) ago
The atmosphere is calm, but the room is already cold upon entering. The towels should be replaced. The food is delicious and soft. The staff are also friendly. The room lock was difficult to open, but the staff was very responsive when there was a problem. The receptionist was also friendly.
See original
+2
Find this review helpful?
Accommodation's Reply
07 Oct 2025
Dear Mr./Ms. Z*i, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are very happy that you enjoyed the service from our staff. We have passed on your appreciation to our staff and we are sure they will be even more enthusiastic in providing the best service to all our guests. We will continue to improvise in developing products, services and facilities at our hotel. We look forward to welcoming you back to our hotel and hope to provide comfort according to your expectations the next time you visit Verwood Hotel & Serviced Residence Surabaya. Best regards, Sukamto, General Manager.
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L***A
9.1
/10
Reviewed 4 week(s) ago
The room was very quiet and the stay was pleasant. The bathtub helped me relax.
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Accommodation's Reply
06 Oct 2025
Dear Mr./Ms. L*a, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us was enjoyable and memorable. It is a source of pride for us to know that you loved and enjoyed our facilities. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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H***y
Business
6.1
/10
Reviewed 5 week(s) ago
The bathroom needs more attention for cleanliness, the towels are a bit smelly
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Accommodation's Reply
03 Oct 2025
Dear Mr./Mrs. H*y, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment you have caused. Your suggestions and criticisms will help us to improve in the future, and we will also improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards, Sukamto, General Manager.
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B***r
Staycation
10.0
/10
Reviewed 10 week(s) ago
Best place to stay with family
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Accommodation's Reply
29 Aug 2025
Dear Mr./Mrs. B*r, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us was enjoyable and memorable. It is a source of pride for us to know that you enjoyed our facilities. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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A***Y
8.5
/10
Reviewed 10 week(s) ago
It was an old serviced hotel and apartment, but it's still kinda clean.
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Accommodation's Reply
22 Aug 2025
Dear Mr/Mrs A***y,
Welcome to the Neighborhood!
First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay.
We are sorry to know that your overall experience wasn't memorable. It is an honor for us to know that you feel comfortable during your stay.
Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future.
Best regards,
Sukamto
General Manager
E***A
10.0
/10
Reviewed 12 week(s) ago
Comfortable room, strategic location, but far from Alfamart/Indomart/food places
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. E*a, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are glad you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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G***a
Business
7.0
/10
Reviewed 12 week(s) ago
The room is damp and smells of mold, the bathroom is not friendly for parents, you have to climb into the bathtub and it's slippery
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. G*a, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment you have caused. Your suggestions and criticisms will help us improve in the future, and we will also improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards, Sukamto, General Manager.
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O***r
10.0
/10
Reviewed 14 week(s) ago
The hotel is large and well-equipped. It's close by and there's plenty of food.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Mr./Ms. O*r, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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Y***i
Leisure
8.5
/10
Reviewed 15 week(s) ago
The vibe is nostalgic...the taste of the food is still maintained...some things need improvement, but overall I was quite satisfied staying at Verwood.
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. Y*i, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. We also apologize for any inconvenience caused during your stay. We will continue to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto, General Manager.
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A***o
Leisure
8.5
/10
Reviewed 15 week(s) ago
An old-school hotel...
A bit creepy because the lighting is a bit dim everywhere...
The breakfast is the best...
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. A*o, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. We also apologize for any inconvenience caused during your stay. We will continue to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto, General Manager.
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SS
Susanti S.
Business
8.5
/10
Reviewed 15 week(s) ago
It was a nice homey hotel, the breakfast was great.
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Accommodation's Reply
17 Jul 2025
Dear Ms. Susanti, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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DS
Dwi S. P.
Leisure
8.5
/10
Reviewed 17 week(s) ago
Good night view, got the 15th floor. Look down, eh, future home. 😀
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ae
alfonsius e. s.
9.1
/10
Reviewed 19 week(s) ago
I always stay here while I do business trips to Surabaya. Good location, spacious room, and friendly staff.
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Mr Alfonsius,
Welcome to the Neighborhood!
First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay.
We are very happy to know that your overall experience was very pleasant and memorable. It is an honor for us to know that you feel comfortable and happy during your stay.
Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future.
Best regards,
Sukamto
General Manager
ID
I Dewa G. A. E.
Leisure
10.0
/10
Reviewed 20 week(s) ago
The hotel is very comfortable, breakfast is very varied.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. i dewa, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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J M O.
Transit
6.5
/10
Reviewed 20 week(s) ago
I didn't take pictures, why would I? It wasn't memorable. The rooms are dilapidated and in need of renovation. Also, the rooms with special rates are all smoking ones; This was never mentioned at the booking process. Potential guests should be informed of this beforehand via booking apps, websites, etc. Only to be told they are smoking rooms upon check-in, and that there are additional charges for a 'fresh' room is an unaccepted ploy by the Hotel Management. The comments above have no reflection on the staff; They were simply friendly and helpful.
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5 people find it helpful
J M O.
6.5
/10
Reviewed 20 week(s) ago
The rooms are pretty rundown, and many of the amenities aren't working. Also, the plumbing needs to be addressed- the sink and shower area! However, the staff are friendly and ever so helpful- that's a big plus!
1 people find it helpful
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