Trevelyan

It's a very clean hotel, the ownership is very friendly and helpful. It is not a modern cookie cutter hotel or building. It is the Victorian era. It is not fancy in modern terms. The stairs are steep and narrow, they way they were done at the time it was built. I would like more lighting on them. Breakfasts were good and satisfying. I had plenty of hot water.

Friendly staff, breakfast good. Would recommend

Staff are aggressive don't answer requests they are very discriminatory towards people with limited mobility and put me on second floor and next day I was accused of 'being one of those people' had to check out literally next morning due to this and abuse from them, the owner is a crook he is refusing a refund dispite this from his useless staff.

Excellent, personal service and great sea front location.

Lift not in use. Booked before we knew. Main reason we booked as both of us struggle with stairs. Booked through hotels .com. and they state lift not in use overnight. My fault as i didn't check on the hotel site. They did show lift out of action. Lesson learnt. Bathroom very small and dated. Room basic as expected, clean and had kettle etc. Breakfast was included. Juice,cereal, bacon etc. Very good. Asked for a slight change and it was no problem. Delia the lady was amazing. Nothing too much trouble. She moved us to a first floor room after explaining the problem with stairs. Bar not open. Shame as it would have been nice to have a nightcap and perhaps a chat with other guests. Overall a basic hotel. No frills. Service and staff very good.

Good value hotel

It was great being central for everything.

I opted for a single room with shared bathroom, which worked for me. The bathroom was up a flight of stairs so won't suit everyone. The staff team are great and look after you very well, and the breakfast was good and freshly cooked. All in all it was a good experience staying here

Very clean property, convenient, sea front, breakfast included

Izzi and team were so caring and hospitable during my marathon run stay. So convenient and just what the doctor ordered, will be back there soon.

The place is dirty and the owner is only interested in getting your money. Tried to cancel after receiving an email saying the lift wasn’t working, got a definite NO. Explained that my 80 year old mother was going and she couldn’t make it upstairs due to illnesses, still a definite NO. I could cancel she said but I wouldn’t get any money back. Unable to book anywhere else due to lack of funds we went to the hotel to was told by an elderly woman that we would be in a room on the top floor, when I told her my mum couldn’t manage the stairs she said she was the same age and goes up and down the stairs about 20 times a day so asked to speak with the owner. After numerous excuses and being told that the owner is a feisty one and won’t put up with any fuss she came 3 hours after we got there bounding in shouting that we paid for the top floor room. She eventually after talking with Expedia she changed our room to a first floor room and that she was only letting us stay because of my mother. The room was dirty and there was water marks on the curtains, I have taken loads of pictures to prove what I’m saying is true. I had to help my mother up the main flight of stairs, easier said than done and took 10 minutes each time then up 4 stairs with no rail to hold onto then there was a 45 degree slope upwards to the room. The owner wouldn’t even look at me throughout our stay. Whether she thought that I was just trying it on by asking for a refund she was determined not to give in.

worst place in Douglas

Cheap, basic but clean. Limited breakfast but it was hot and tasty. Staff not the friendliest but ive seen far worse. Overall fine for a short, affordable stay.

A very pleasant stay. A great option for a budget hotel. The room was small but well laid out with everything I needed. Staff were friendly and helpful, especially at breakfast. Breakfast was good - a pleasant full English with cereals, juice, and a good jug of coffee. Good seafront location and convenient for the electric railway and some nearby bars and restaurants. An enjoyable 25 min walk along the seafront to the town centre, and there were also buses. Good value for money.

The property was in a fine state of repair. The lady looking after it could not have been more helpful. It was warm and clean.

Lovely place to stay , just a little dated

Breakfast is served in the morning, I don.t eat before NOON.

Was as stated and the host was super accomodating and thinking of the little things like my sweetners in the morning. she made everyone welcome these things are what makes a hotel stand out. Only negative was slightly uncomfortable bed.

Breakfast could be a bit bigger but it’s just a room and a shared shower and toilet Staff are nice

Hotel was accommodating for late ferry arrival. Was fair enough for 3* Tesco vouchers used Good Towels and shower, adequate breakfast, no bar, no tea/coffee in the room, poor TV. Good to see it in operation where many close by have shut Trip was for Manx