Federico II Palace Hotel

Very unfriendly receptionist. After long drive to get there we were treated badly. We asked for information about sightseeing in Enna and were bluntly told they had none. They told us nothing about facilities at the hotel and just handed us keys to the room. It was an empty hotel and they gave us room under their kitchen which was noisy and kept us awake for the two nights we were there. We asked to speak with the manger to complain but never got a response from him. Breakfast was poor as we could not even get eggs as they said there was none left. I would not recommend this hotel if you want good customer service they have no idea how to treat their guests well! The shower has black mould all around the base and was not clean. This hotel spoilt our trip to Sicily!

We’re there for one night and it is a first class hotel. Just out of town with a beautiful view of the countryside. Lovely large room with a great bed and English tv channels. Only downside was we could barely hear the person next door snoring. Too bad but not loud enough to bother us.

Very nice hotel. Clean and very Spacious room. However, not the best location. It was difficult to find even with a GPS. Overall, very nice.

This is very nice hotel with a terrible entrance road -- summer and fall OK but it could be treacherous in spring and winter with rain and possible frost. Italian gps has no clue where this hotel is located but once in town the hotel signs are OK -- GPS put us on back road and then told us no vehicle entry is possible (Yep -- just farm fields). Exiting the hotel property is also an experience which GPS actually has correct -- through apartment residential area and to main road. There is on site parking but understand it is at the mercy of Italian drivers willingness to park _"anywhere close to the hotel door" The hotel is great -- excellent breakfast, wonderful accommodations, and friendly and helpful staff. Kudos to staff. Taxi ride to town was no problem.

Hotel is fine. Some staff members better than others. Gym was pretty decent. Food was good. Nice pool area.

Hotel was OK. Restaurant Service excellent with "Lucia".

A moderately large hotel located below the town of Enna. It primarily caters for conferences and coaches. There is nothing wrong with the decor or facilities, it is like many business hotels around the world. However the service does not match the 4* label this hotel has awarded itself. The front desk did not speak English particularly well. The bar had no staff at 9pm, we had to request someone to come to the bar. At 9am (breakfast was served from 7am to 10am), we were the only people in the large restaurant. We had to sit as far away as you could possibly sit from the breakfast buffet. Someone had turned off the heaters for bacon and scrambled egg, it was cold. Coffee was served out of an automated machine. The few staff that were there were re-arranging the dining hall during breakfast. Unless you are arriving here in a large group, or on business, I recommend avoiding this hotel. It is certainly not 4*, I would struggle to give it a 3* rating. The front of the hotel was a ploughed field. The rear of the hotel is also a ploughed field. There is nothing nearby unless you have a car or use a taxi.

Great hotel although food at dinner was ok. Not great An additional charge to use indoor pool. Great views

We stayed here for my wifes 50th birthday because it had a spa. The hotel was comfortable and clean although the room was extremely hot (we couldn't turn the heating down) and was noisy due to a convention going on. The spa was disappointing as it was very expensive and we even had to pay to use the pool and buy swimming hats! The staff were friendly and the room was large and clean. The dining area was spacious and the breakfast was good.

Arrived midday to store luggage but was able to check in early. Huge room and balcony. Beautiful pool but only open in Summer - ridiculous as it was twenty eight degrees (mid September). Hotel is primarily geared for conventions and weddings rather than foreign tourists. Took ages to get a taxi into town. Bit a very comfortable place to stay.

Stayed here for one night only during a recent trip to Sicily. We missed the turning, but managed to turn around and go back again, down a small road. Hotel is very large and grand with ample parking. Took a while to check in as there was a group checking in before us and there was only one person on the reception desk. When we did check in there was not a lot of information given; we had to ask what time facilities were open and breakfast served etc. Room was large with balcony. Nice bathroom with complimentary toiletries. We ate in the hotel restaurant as the it is a drive away from Enna. There were only two other people in the restaurant while we were there. Lots of choice at breakfast. Nice staff. Had problem with the wi-fi in our room, but ok in reception. Overall a nice stay and would use hotel again. We had a slight problem trying to find our way out from the hotel, as we didn't have GPS.

It was like being in the hotel in the movie the Grand Budapest Hotel. This hotel is very well maintained with fine hardwoods and stylish furnishings. The setting is in a wheat field looking back at the mountains and city. Quite and Peaceful yet very near town if you have a car. The staff was very friendly and helpful.

From a distance the hotel looks grand. Trying to get to it is fun. Miss the tiny sign directing you down a track and you have to start again. Leaving is even more fun. A 5 minute drive through the local housing estate. Reception was poor. No info offered, no PR. Just here is your key! rooms are big, but sparce. Hotel is very comftable and in a quiet location and has got some good views. Just felt a bit as if it had been designed by someone who has never been to a hotel. If you need a hotel in this are, it is good value. Just don't be expecting a great reception

We arrived very late but the staff still found time to cook us dinner, and no stops were spared. The food and presentation were excellent. The views from the hotel room are lovely. The only downside, and no fault of the hotel is its location. You do need a car to get there. But it is a total solution. Well done guys

We reserved this Hotel the day before from Syracuse. I'm glad we didn't decide to stay in Enna itself - the narrow streets were unbelievable and the parking a real issue. The location of Federico was in the countryside nearby and very peaceful.. The staff were extremely nice, friendly and helpful. It was coming to the end of the season so the Hotel was quiet. Although the Pool was officially closed the very helpful Attendant put out some sun-loungers for us. We enjoyed lovelySicilian food in the Restaurant that evening, good wifi in the bar and Reception areas..I;m not sure I would stay here for a weeks holiday but we certainly enjoyed out visit immensely.

Situato in una zona di espansione ad Enna Bassa, l’hotel dista pochi chilometri dal centro storico di Enna. L’edificio, moderno e imponente, è isolato, al centro di un ampio spazio nel quale trovano posto il solarium e la piscina all’aperto, i giardini e un’ampia area adibita al parcheggio. L’aspetto esterno è gradevole, in stile mediterraneo classicheggiante: la hall è molto spaziosa e ben arredata, l’accoglienza cortese e professionale Stupenda la loro spa, con una bellissima piscina di acqua calda salata, Hammam, sauna, aria relax, e una palestra. Purtroppo, la stanza a nostra disposizione, è stata una delusione, perché non insonorizzata dai rumori degli scarichi delle tubature interne. Il fatto che fossimo nella zona Residence, non giustifica, un albergo a 4 stelle deve assolutamente assicurare la quiete. Colazione inadeguata, per nulla assortita, ci siamo dovuti accontentare di quello che ci proponeva la bravissima cameriere. Noi abbiamo pagato la colazione al momento della prenotazione avvenuta mesi addietro, quindi davvero un fatto grave. Si da importanza più ai gruppi, gli eventi, che ai clienti di passaggio o addirittura, ai turisti. Rapporto qualità prezzo incongruente

Buon albergo con belle grandi camere, location per eventi, ma comunque gradevole anche per soggiornare. Da migliorare il bar della hall .

Ho soggiornato in questa struttura per 6 notti di fila durante un lavoro su Enna, Camera spaziosa con balcone. Bagno discreto, cabina armadio generosa. Servizio lavanderia eccellente. Servizio Palestra discreto, aggiungerei qualche manubrio e una panca piana con supporto per sbarra. Colazione buona, sarebbe ottimo aumentare la scelta del salato, per esempio uova strapazzate.

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Parola d’ordine è no. Non ho neanche potuto fare la doccia