Hilton Rome Eur La Lama

Beautiful and clean place

Was good but to modern for my taste.

Beautiful, spacious, clean room. Bed was very comfortable and good pillows. Bathroom has no door for privacy however toilet and shower have frosted glass doors. The parking is under the hotel and the swirly drive below can seem tight but it is fine, well lit and safe. My second time staying at this hotel and would definitely return. The area is a office working area with big glass buildings. At night, there is not many people around. Walking distance there is a great gelato place "La Romanina" and for dinner "Nero Lab" modern with a variety of food from burgers, pasta and pizza. Delicious!!

The hotel is amazing, clean, and conveniently located near the metro and bus. The staff is very friendly and accommodating. The room was beautiful, elegant design, nice clean sheets, and very nice and clean bathroom with a walk in shower. It was a great price for all the amenities.

Good spot for a quick night stay

Excellent comfortable and spacious room. Terrific breakfast variety and very friendly and helpful staff. Would certainly stay there again.

Wonderful staff and location and facility

Attitude of staff

Beautiful hotel. Restaurant Green was amazing and excellent food. Staff was very helpful and polite.

Large clean rooms with good breakfast

Beautiful new hotel with modern rooms close to the Metro.

Very clean and a beautiful room!

Place was too ultra modern and a pain to figure out the light switches. My side of the bed wouldn't control the light by my side of the bed, my partner had to control! No Bathroom door and the only light then wakes up your partner!

Wonderful

In general the staff was inconvenienced by travelers. The hotel was clean, but not high end anything. Most elevators were down.

loved it

Great hotel. I was there for work. Area not a tourist area as quiet far out but all good

Excellent

The only positive experience we had at this hotel was with the restaurant and bar. The staff there were exceptionally friendly and helpful. They accommodated my daughter’s food allergies with great care, which we truly appreciated. I would give 5 star rating for them if there is any seperate rating for them. Unfortunately, the rest of our stay highlighted significant leadership and management issues. If it were possible, I would give the manager a zero rating. For example, we requested laundry pickup, but no one came on the first day despite multiple follow-ups. On the second day, I had to call the front desk and provide an ETA for pickup, even offering to leave the laundry at the desk. Only then did a staff member show up. In simple words; staff don't care about customer request here. Other issues: room service brought the wrong order after 40 minutes, and the rooms were dusty with inadequate cleaning. Additionally, a New Year’s event blocked restaurant access for hotel customers, with no prior notice. No response when we asked to talk with supervisor. All these issues point to a lack of hands-on management. It seems the manager is not actively overseeing operations or ensuring a smooth experience across different services. In contrast, I’ve stayed at Hilton hotels where managers are visibly engaged and available for discussion; checking on various departments and ensuring everything runs efficiently. This hotel could benefit greatly from that level of attentiveness.

Best experience. Professional team. 5-star luxury hotel. Good job for the whole team. Especially the housekeeping.