Hotel Guiren

We didn’t expect too much from a hotel in Napoli, however this experience was below even the low expectations. Nothing worked properly. The AC could be turned on only if you press a button while standing on a bed. After that, the temperature could not be controlled and it became freezing in 15 minutes. Then, one had to turn it off - until it was unbearably hot. A technician was not available. We asked for an extra blanket - it was not available either. Every day we had to ask for extra shampoo, because the amount provided was hardly enough for one person, forget about two. The conditioner was not provided at all. The toilet seat and the shower cabin were broken. The room was dark with a couple of gloomy lights that didn’t provide sufficient illumination. Not a cozy room at all. Very bad experience indeed!

close to the train station, very friendly staff but the hotel is dated and the neighborhood iffy

Nothing to say since it's so bad.

The reception lady was very rude in general. Staffs were not welcoming. It was advertised on hotel.com website that the check-in time is 12:30pm. I arrived at around 12pm but the lady told me that the check-in is at 2pm! When I told her that the check-in was stated as 12:30pm on the website from which I booked my stay, she replied that I will call them to fix it. She said that without even asking the name of the website since she just wanted to end the conversation. The location was good and it was close to the train station but the neighborhood was a bit scary particularly at nights.

This hotel was awful. I arrived at 10pm and just needed a bed for the night nothing fancy. The room looked nothing like the pictures. It was old and worn so i may have been clean but it didn't look it. The bathroom smelt so bad i had to keep the door closed the whole time. Check out was 11am and when checking in i asked if i could check out at 11.30am instead. They agreed. At 10.10am the clean was banging in the door saying check out was 10am. So i had to get out. I wasn't looking for much but this didnt even meet my basic need.

Pictures featured are not accurate. Amenities are not accurate. Do not recommend this property at all.

This is a nice basic hotel. The shower was not great. That’s my only complaint. The staff was super friendly and nice

The staff were helpful and friendly. Basic nice hotel but an awful shower experience. The shower curtain I had to wrap around the toilet so it didn’t keep slapping me with chilly water. I know this is a minor complaint but it was not pleasant.

The hotel is ideally situated, a few minutes walk away from the central train station. But please know that the area near the train station is also not the cleanest. The room is serviceable enough for a short stay but definitely not for a vacation or long stay.

Internet does not work at all, super sketch migrant loitering in the neighborhood, somebody else's garbage was left lying in the room floor, wasn't even cleaned and the guy said he'd have it cleaned after several hours. The chair was so wobbly that you can't even sit on it.

This hotel shines because of its staff! All of them were very friendly and helpful. Night shift crew usually didn't speak English, but tried to help using a translation app, and it worked. We were allowed to use a common area while waiting for a night bus for a long time after check out. The location is very convenient, but didn't seem to be the safest. You need to pay attention to your surroundings. There was no cleaning service, which was ok since we stayed only 3 nights. But I saw a few small bugs in my room.

Everything about the hotel was just wrong. 1:The first room we checked into was like a small room with a double bed. Then we changed to a double room with 2 mattresses joined together to form a double bed; the fridge was not working and we had water dripping from the A/C Unit each time you turned it on. On the whole it was a bad experience

The room was not in good condition and toilet seat was broken and the bathroom had no door. The service was terrible and the receptionist were no help.

Very dirty area Not safe at all area the place was very old and Disgusting walls Needs a good cleaning and And paint job The bedspread was dirty and disgusting have bugs in the room I was very uncomfortable there !!! I give it zero star Refrigerator was not working They said refrigerator was working and it was not working the sink was cracked in the mirror was cracked really disgusting place

not so good this time. terrible service. breakfast was horrible. the person at the breakfast do not care, no communication. eat my piece of dry roll with chocolate drink on a dirty table. waited for new fresh rolls and cup of hot drink forever. will not go back again. used the hotel for more 4 years but service get worse. it is sad. found Wellgeco in the bathroom terrible feeling

I did not like the fact that they had two mattresses joined together to make a double instead of having one double mattress. The mattresses were a bit worn out and that caused us some pain on our lower back. Not Nice.

The room is old & dirty. Air con is noisy. Only stairs. Not convenient with suitcases. Breakfast is awful. No selection of food and poor quality.

The attendant was excellent helping us with all questions we had on visiting the Amalfi Coast and even helped arrange a private driver for us. The only issue was the location, even though it is very close to the train station the neighborhood is not very good. It did serve our purpose however as we only needed one night in Naples.

Great location, surprising interiors, all foyer staff very accommodating

The staffs are very friendly and helpful. Its safe and secure to stay in the hotel.