Hotel Santa Brigida

Great staff who are very flexible.

The entrance to the hotel is very weird and creepy, it’s in a weird old building with other businesses. Super hard to find it in the huge building. Very creepy, there was no one else other than us. Couldn’t stay the night left after 10 mins from our arrival and they didn’t accept to do any refund for us! Don’t recommend it to anyone.

It is as others said, it's on the third floor of an office building. You take an elevator up from a courtyard. The place is clean. The breakfast was nice. The front desk is super and helpful. The area was safe and there was ao much in walking distance. The Metro was not far away either. I would stay again if it were a bit cheaper.

The location is very good. The staff are nice & friendly. I would stay there again

The room was modern and comfortable. Even though our room was facing Via Toledo, whem we closed the window, it was very quiet. On arrival, it was very hard to find the hotel. There isn't a big sign of the hotel name. We had to call the reception for help. I accept from a 4 star hotel to arrange a proper sign to help the guests finding the hotel. Breakfast: i can't even call it a continental Breakfast. The breakfast included small pieces of baguette, small pieces of cheese, small slices of salamy, several cakes that weren't eateble. From the second morning we had our breakfast outside. If the category is 4 star hotel, the hotel can't serve this kind of breakfast.

The hotel itself is nice and clean. It could be hard to find/access because it’s inside an old building. It was quiet in the room even tho it is in a busy street. The room was large and had ample storage space. Bed/pillows could be better and shower was tiny. AC worked well but didnt cool as much

Great staff that was extremely helpful and corteous. Flexibility with breakfast time which was a plus. Nice balcony view on a very lively part of the city. Great location. Good air conditioning equipment in a very hot day. State of the property was ok and functional.

Great spot & comfy enough for 1 night. Very helpful staff. Despite renovation’s happening it was very quiet. Handy to restaurants & the cruise terminal

Staff were really lovely, kind and helpful. Location was absolutely brilliant. Nice breakfast. Super clean!! The intercom was broken for the first 2 days (weekend) of our stay and the only option was to call the hotel to get in, but neither of our phones would call the international number, so we had to wait until someone came out in order to get in, so in future, if it breaks, it might be worth thinking about an alternative option for international tourists. It was fixed asap on the Monday. Our room was quiet, even though on a busy very noisy street, the balcony doors were super soundproofed. We found a couple of issues with the room, the stand in shower didn't work and the fittings were loose, but there was another shower above the bath so we didn't mention it to the staff. The main thing we found odd was the lack of toilet door! We think it was intentional, but there were obvious holes in the walls for hinges where there may have been one in the past. For private people, the lack of a door may be a problem... we had a running joke throughout the holiday about "needing to make use of a door" for our more serious ablutions. Probably one of the cleanest hotels we've stayed in, but make sure to keep things tidy and not to keep things on the floor (shoes, bags, washing) as they will be tidied away and moved. At the end of the stay we got a gift bag as well <3

Great staff and nice rooms. Property is hard to find but otherwise it was perfect.

The room is better than you imagined. Great staff. Just poor wifi.

The rom was terrible. Hard bed, pillows, dirty sheets. Isolation was unbelievable, I heard all the noises from outside and next room to me all the night. When I show the manager dirty sheets, he just told me I’m in a bad mood. The breakfast, food was old, terrible, I didn’t eat breakfast there. Totally I want to say I would never stay in this place. Absolutely not a 4 star hotel. I wouldn’t say 3 star either.

The property charged us an additional fee for having more than one person (2) share the room. My girlfriend and I had been traveling Italy for 10 days and this hotel charged us because we had two people sharing the room instead of one. The most ridiculous thing I’ve ever seen.

Very clean, comfortable bed, love the air conditioning in the room, very great location, lots of shops around, restaurants, cheap metro to move around and cheap.

Centrally located. Helpful staff. Would stay there again.

I feel bad to leave a bad review because the staff is super nice and they really try to do their best, but this is not a four stars hotel and whoever designed it probably never stayed at a hotel. The shower is extremely small and it floods the "bathroom" since there is not enough space for the water to drain. There are very few sockets, the only ones next to the beds are the ones for the bedside table lamps, so you have to choose to charge your phone or turn on the lamp. The TV is small for the size of the bedroom and distance of the bed and there is a lack of mirrors. There is almost no noise isolation, every time someone rang downstairs for them to open the gate, I would wake up during the night. They made me leave my key when I left the hotel, and when I was back, I just said the room number and they returned, no questions asked, which makes me wonder about security since the person who gave me back the keys, had never seen me in the hotel before. Finally, when I was checking out, their employee didn't know how to operate the card machine and I had to wait for his colleague to wake up and get dressed to come and help, I waited around 15 minutes and almost missed my flight. I also have to add that they forgot to charge me for the hotel night and charged me only for the city tax. When I arrived home, I was surprised with an email from them asking for my credit card details - not professional at all, who sends credit card details over emails? I could pay with Paypal later on.

Hotel was great. Renovations ongoing at the entrance but when completed will be much better. Boutique hotels appreciated but don’t know the reason for a bathtub in the middle of the room. Many hotels are getting rid of bathtubs period and having bigger showers. Location is fantastic. Staff friendly and helpful.

Building in which this hotel is located is under renovation, stairway is full of scaffolding, no hotel sign makes the place difficult to find, garbage bins at the gate are a turn off as you enter the property. Front desk said that our next door occupants complained because of the noisy bathroom fan in our room, A/C does not cool the room. Other wise hotel is clean an newly renovated, staff is very nice and helpful.

The hotel is definitely not a 4 star hotel. The hotel is at 3th floor in a building under renovation so there is a lot of mess around. The rooms are small and the bed is not comfortable. The air conditioning is old and not good enough. The stuff was kind. In conclusion - not worth the money

We were in a superior twin. The room was clean, the hotel an excellent location and we got a nice welcome. However, the room is not suitable if sharing with a friend. We had a twin room but the shower is in the room itself albeit towards the side. The shower door is see through so there is no privacy!!! You can see into the shower from sitting on one of the beds. The toilet door is frosted but not a proper door that closes so little privacy for using the loo too, and the sink is in the room itself. We asked if we could move to a room without a see-through shower or one that was not in the bedroom but we were told they were all like that. In addition, the inbuilt wall fan in the room was not working properly so it was far too hot, we asked for a small standalone fan for the room but were told they didnt have them. We made do for one night, but it was uncomfortable.