Fuji Premium Resort

Good service, nice place for stay with family.

The room was spacious and comfortable, though the décor and hotel is a bit outdated. The breakfast was amazing — delicious food with lots of options which we enjoyed with luscious views of the beautiful national park. However, we received an email before check-in informing us that we were not allowed to use the public bath on the property, which was disappointing since it was one of the features we had looked forward to. Overall, a pleasant stay but with some missed expectations.

Nestled in a quiet forest, this property feels like a peaceful retreat. One morning, we followed the trail to the Fuji Viewing Field, and the sight of Mount Fuji there was absolutely breathtaking. The buffet breakfast was another highlight: it offered an excellent variety of healthy options, and from our table, we were treated to yet another astonishingly beautiful view of Mount Fuji. The property also had several sports facilities available, and we especially enjoyed playing table tennis. I would love to do swimming and others when I go back there next time. Our room was spacious, and overall, every part of our stay felt satisfying. The only area that needs improvement is the telephone system. We booked through Expedia, but the phone number provided never connected us to anyone. We called numerous times, only to be hung up on with no response at all. This forced us to take an expensive taxi to the property instead of using their free shuttle service. I explained to the reception and they dialed that number getting only the same result. I hope this feedback reaches both the property and Expedia. I suggest you test the provided phone number yourselves to see the issue firsthand; this problem must be fixed promptly to keep future guests from being disappointed.

Excellent

dog hotel? lying ad. it's a hotel for dogs

ホテル↔ステラシアターへのバスがあれば助かります。 タクシーがつかまったからよかったけど、そうじゃなければ夕食が食べれないところでした。 名前を直ぐに覚えてくださり、対応はよかったです。 部屋もグレードアップして下さり、もったいなかったです。

After hiking Mt Fuji this spot was a great place to rest and recover. The staff that greeted us were extremely friendly and helpful. We checked in to our large room that was clean and had everything we needed. We took advantage of the dinner buffet in the evening and then the breakfast buffet in the morning. The breakfast buffet was especially good and at a very reasonable price. The property itself is beautiful and provides a great view of Mt Fuji from the dining room. We also used the shuttle service to the nearby train station. If I’m in the area again I would definitely revisit.

The beds and rooms are outdated.

Food options not any, limited transportation to and from, bug issue

Standard room was very spacious, breakfast with a view of Mt. Fuji was great, and the facility amenities abounded.

The dinner buffet was amazing and the staff were all very friendly and helpful! We made great use of their free shuttle as well!

Thanks for a great time

We had deer in our backyard we got two seperate rooms when we arrived they upgraded us for free and it was a townhouse per person. Amazing shower Amazing views Town house was big

Like the place and services ..

Locals only sports base. Simply amazing

In terms of the space, this is a good place to stay there. However, I feel that the condition of property is probably in 80s. Staffs are reasonably friendly but there is limited shuttle services from the town to this hotel.

Good stay, staff was very good, rooms were clean and spacious, breakfast hall had a beautiful view of Mt.Fuji. Parking is a little far but manageable.

The resort could definitely use some TLC. The staff were super friendly and helpful, and the room was a great size, etc, but much of the grounds are in a bit of disrepair.

Hotel shuttles are unreliable. The bus driver in the morning much better than afternoon. My husband had to run after the afternoon bus although we had made a reservation and were standing at stop

Property was located in a good location. We were upgraded which was a nice touch, unsure of where the free VIP Expedia gift card was located as wasn't given one. Room was large however could do with a refurb, some chipped paint and dated decor. However the stay was nice and the reception staff were friendly. Did not use the restaurant. Free parking and restaurants etc nearby but will need to drive for these. Room was clean but as mentioned could do with a refurb but wouldn't deter me returning.