Kumamoto Hotel Castle

It was below average room compare to other rooms we stayed in this hotel before. We like the location and view of the Castle but facilities are worn and dated.

Staff was excellent very polite & accommodating, property was very clean the entire building inside & out. No complaints 10/10 would recommend when staying in Kumamoto

The lobby was nice and the restaurant was excellent. The room was outdated and a bit shabby.

Nice hotel, closed to the Kumamoto castle. Super nice staffs! Room design is transition but overall is nice and clean.

This hotel is “The classy” hotel. Built a while ago, so it has old charm everywhere. Love the option that you can play music BGM that you can enjoy in your room. Everything is old but neatly well kept and very comfortable. Staff are very friendly and helpful. Breakfast was amazing with serving local food with great variety.

Very nice Hotel and friendly staff

Good location. Central to most attractions being close to the castle. We only spent a night in kumamoto but felt that this hotel was good value. Parking in front of the hotel was a bit tight depending on the spots available. They do have another parking area though. Hotel was clean and as described in the listing. Overall, a good stay.

I booked this hotel because a friend of mine recommended it based on its proximity to Kumamoto Castle. Boy was I surprised by how awesome this place was. Nice decor, large rooms (not Japanese roooms, regular sized rooms) with plenty of space and a comfortable bathroom. The property didn’t feel dated at all and the staff were all terrific. When we drove up one employee received us with a bow and quickly helped us with our luggage, quite the reception to be honest. The front desk staff all spoke English which was a pleasant surprise compared to the other hotels we stayed at on this 2 week trip. Highly recommend and I’m sad I didn’t spring for the breakfast, I think that’s a missed opportunity on my part.

Great location, and recently refurbished rooms. Was very comfortable, would recommend staying here.

very good

Friendly staff. Close to Castle easy to get to shopping areas and tram.

The entire building is old and was a reminiscence of early 2000 in decor. However the staff is very attentive and welcoming.

Nothing comes to mind

Room was amazing and very open. The staff was amazing. The breakfast you could choose between western and Japanese both of which were delicious

Convenient location between castle and shopping arcade. Taxi from train station is about 1500 yen. The hotel could use a renovation, but it's a good value.

Very friendly staff. Got us into our room and hour early even! Great location for sight seeing and shopping. I plan on staying here again

Lovely large queen room with very comfortable bed. So big you wouldn't think you're in Japan unless you looked out the window towards the Castle!

Very nice room, spacious, with everything one needs.Excellent bed. Nicely designed and decorated lobby and restaurant. For a 5 night stay like mine, it would be nice to have more than just two breakfast options which gets a little boring if you can have only the exactly same two. The breakfast meals as such were otherwise fine and tasty..

Fantastic service - this hotel is all about its service and it is amazing . Food was great in the Chinese. Room was comfortable, aircon good and room a good size. Thank you to Chris for all your help and professionalism.

As a couple, we stayed at the Kumamoto Hotel Castle for two days and took 12 self-driving trips around the most southern parts of Japan. Our experience with the hotel began with parking the vehicle. We were quickly assisted with our luggage at the front of the hotel and then ushered to the car park. The nature of the services was warm, efficient, and friendly. This trend continued throughout the stay. Our primary interaction was with the front counter staff - checking in, returning the keys and seeking information. On all occasions, they were excellent. The room was comfortable, clean, and tidy. As it was a two-day stay, we did not require cleaners, and while they were concerned, we were equally insistent. While the service was excellent at the breakfast, we would prefer not to have a choice between Japanese or Western cuisine. We found both underwhelming. Overall, I would highly recommend this hotel.