Okunikko Hotel Shikisai

Feels very upmarket from the entrance all the way to the room. The Japanese room I stayed in felt extremely large; like a 5-star hotel in Tokyo. The washbasin area looks modern and is well equipped with amenities, including a face steamer. Separate toilet is large. Bathtub is deep for a good soak with a nice view of the outside. Parking is limited in front so you need to drive further in or up the slope. May be inconvenient if you are alone with heavy luggage and arriving late. Some of the fixtures also need attention as the mixer switch at the bathtub (room 305) was broken with sharp edges; this can be a risk for children, those with poor eyesight or using it in low light. I did not use the hot springs as I spend most of the time exploring the area by car. Highly recommended for couples, lone travellers and small families.

The hotel provides a great experience of a Japanese Onsen with traditional rooms with a modern feel and great food. The location overlooking Lake Chuzenji is very tranquil. A great place to go for some peace after the frenzy of Tokyo

Good place to stay and onsen.

Onsen was very nice and clean. The outdoor area was beautiful! They have everything you need already stocked: shampoo, conditioner, body wash and then towels, hair dryers, lotions and other body care items. If you have tattoos, you will need to cover them before going into the onsen. The front desk sells a pack of 10 tattoo cover patches for 250 yen. We really enjoyed dinner and breakfast and the open bar serving sake, hot wine and beer in the lobby when we arrived was a pleasant and welcomed surprise. The staff was very friendly and accommodating too. Rooms were very clean and premises very well kept. Upon check out, we paid a minimal onsen tax which was about 450 yen. It takes about 45 minutes via taxi from the Nikko train station. The taxi is expensive. You can also take a bus and the hotel can shuttle you the rest of the way from the local bus stop. You will want to make the shuttle arrangements before your trip.

Staff is very accommodating and the service is excellent. The hotel is situated in a very quiet location and 5 minutes from the next bus stop which makes it ideal as base for hiking trips. The onsite onsen has 1 indoor and 2 outdoor baths.

Clean and spacious hotel. Food was 8/10, not the best I've had at Onsen hotels but still good. Staffs service is very nice, classis Japanese hospitality. Onsen is great; definitely liked the outside onsen more than the indoor one. The outdoor onsen had a great view of the mountains, and nice breeze.

Stayed for 2 nights with my wife for our honeymoon vacation. The Good: * Food was amazing. I can't compare but the kaiseiki dinner was excellent. Had shabu-shabu wagyu, and BBQ pork on two different nights. And the breakfast, some reviews said it was small, but for us Asians, it was already a huge spread, from buttery smoked fish to strawberry yogurt. * Service was really good and professional. I could see they really made an effort to try to speak English. There weren't a lot of foreigners when we stayed. * Room was pretty clean. Traditional ryokan with a solid bathtub. We were facing the lake, and but there were trees blocking the view. We got to see a pack of monkeys though. * Onsen! tried all 3 different temperature springs. My only regret is only going there 3 times. A must-do after a day's touring. The Bad: * Location - seriously, don't believe people saying that you can walk from the bus stop (heck, there's is no proper bus stop with roof). Probably in the morning, yes. But 6pm, with your luggage, with the only light coming from the hotel's signage and the moon? Nope! The location's very secluded, and it's a good getaway if you have your own car. Good thing the hotel has a pick up service if you give them a call. Tip: use Skype or Viber call credits if no SIM card * Price - I wouldn't rate it as 4-star hotel, more like 3 or 3.5. But the price they're asking is for a 5-star hotel. We only ended up with this hotel cause we booked late during peak autumn season

We stayed 2 nights and love this place . Staffs are very friendly and helpful . Delicious foods, clean washroom, and very comfortable futons .

Great Japanese-style room. The restaurant was great if you are looking for a "traditional" experience. The Onsen are a very big plus, the area is lovely and relaxing.

朝食が美味しかった、温泉も良かったでした。中禅寺湖よりではなく、本当に奥日光ホテルでした。

アルコールをフリーで伸びたのが嬉しかった

朝食夕食ともに素材・味付けが良く、美味しくいただきました。温泉は温度ちょうど良く 、湯の花につつまれて温まりました。外気温がマイナス10度位だったせいか、お部屋とダイニングが少し寒く感じました。家族5人で利用しましたが、満足しています。

温泉と景色が最高でした。部屋は綺麗でしたが、唯一、加湿器の汚れが気になりました。コスパは最高だと思います。いい思い出になりました。

お風呂も食事も素晴らしい また、泊まりたい

おすすめです。

ネットで申し込んだ和室部屋とは、違った広さの和室部屋だった。部屋風呂の温度調節の蛇口が壊れていてお風呂に入れず。もう2度と行かない。 スタッフの対応はまずまず。QRコードでのチェックイン、アウトだが結果的にはフロント担当者との会話が必要でQRコードは必要ないと思う。

check in 後有去泡溫泉還不錯, 但晚餐後, 溫泉卻變涼的, 不是很優喔！

温泉が途中から温水プール以下に冷たくなった。理由を聞くと、番頭が午後から休みのため、代わりのスタッフによる人的ミスで湯せんが閉められていたと説明。それも定かではなく、もしかしたら客が湯せんをしめた可能性もあると。 源泉かけ流しと言いながら男女風呂どちらもお湯が出てなく、湯せんがしてられてた事を客が原因かもしれないと話すところがもうサービス業としてありえない。 返金を求めて、応じるといいこちらの口座情報を聞き出して置いて、まだ返金されない。 個人情報の管理もちゃんとなされてない気がして、不安でならほい。 またスタッフが少なすぎる。 夜は2-3人程度しかいないと当着のスタッフに聞いた。 たくさん客がいるのにスタッフが少ないのは、何か問題があった時対応できないと思われる。 しかも温泉の温度管理について支配人と連絡もつかなかった。 本当に全額返金して頂きたいぐらい最悪でした

ラウンジが広くアルコールも含めフリードリンクのため食事前にお酒を飲みながらゆっくりすることができました。温泉も硫黄の匂いが強く湯の花が舞う本格的な温泉で滞在中3回楽しみました。ご飯も美味しかったです。

整體滿意，尤其職員有禮及熱心幫忙，早上詢問有沒有清理車的鏟雪工員借用，打算自己清理一下，即問你車牌號碼，直接取工具去幫忙清理，十分感謝員工熱心幫忙👍