Toya Gokirakutei

Hotel is rather old and not well maintained. Water flask is dirty and had black particles. Hotel is backward and there is no wifi. But it gives an interesting experience of traditional Japanese living. Dinner provided is quite good but breakfast is simple.

a lot of dust in the room but the staff and the food is ok

Hotel staff were friendly but sometimes not readily available. Comforter had a few stains on them but the beds were mostly comfortable. Place felt slightly run down, but hotel had a very good location. Overall adequate for a one-night stay.

We really enjoyed staying here, although the property is old but room is big and the staff I dealt with was excellent and have a good understanding of English and we can communicate well. Also we were impressed by the dinner provided, it was decent homecooked styled dinner box. It's located close to the river and we can use opposite hotel's onsen which over looks the river.

Walking distance to the main attraction

The hotel is clean but quite rundown. Old building. But consider value for money with breakfast and dinner inclusive. Breakfast choice was poor but dinner serving was good. I won't book the same hotel if I were to return to Lake Toya... sorry

The reception staff can't speak English but made the best effort to help us understand during check-in. We were lucky to have a Chinese speaking service staff during dinner.

Good Location and value for money. Japanese Buffet breakfast and Japanese dinner were great and delicious.

A rather old building but including breakfast and dinner.No air condition, it’s little bit hot.

Front desk speak good english and very helpful. Some comment said main entrance locked after 12am, we didn't face this problem. Staff help to make up the futon bed during dinner time, it was comfortable to sleep on. Dinner were great too but breakfast was poor, very less choice and food looks faded. Guest in Toya Gokirakutei are allowed to use onsen bath in Kohanten that located just few steps from the hotel. No towel provided in onsen bath, we have to bring from our hotel room but Yukata is available at the front desk. There are plenty of parking lot next to the hotel, sharing with Kohanten. In overall everything is good, but if you have higher budget, i would suggest Kohanten.

Great location, helpful staff, good food, includes free use of the awesome spa across the road.

good and clean room, excellent service, gd bento box for dinner, can use onsen at sister hotel. Convenient location,5 min from the lake , can see sunrise, sunset and fireworks. Good value for money, free parking.

Good location

Truly Japanese life, served Japanese home cooked style breakfast and dinner, nice and clean room with tatami

Good location but the view is completely blocked. The included Breakfast was decent but Dinner is too simple and disappointed.

Hotel location good

Lake Toya was a dream and this hotel was a great option for a quiet place while still getting to use the amenities (especially that 24 hour spa) at the neighbor hotel. The front desk/manager was super patient with us despite our language barrier. Thank you so much for such a wonderful stay!! Next time I would stay for a lot longer!

Advantage : The hotel is located near to attraction in Lake Toya (eg, lake toya, foot hot spring) with walking distance.. There is fireworks during summer. Friendly hotel staff. Spacious area in the room. Disadvantage : Only face towel is provided in the hotel. There is no wifi available in the hotel rooms or lobby and also no air conditioning available during summer.

Spacious Japanese-style room (with futon, tatami mat, paper windows); No air conditioner (Warm); No WIFI; Free onsen at neighbouring hotel for Gokirakutei guests; Free but limited spaces overnight outdoor car parking (Aug 2017)

Hotel is a bit outdated and there is no air-condition in the room during summer.