Crystal Crown Hotel Petaling Jaya

Hotels
8.1
/10
Very Good
615 reviews

What Guests Say About Their Stay

Illah S.
9.7
/ 10
Quick service on check in and check out. Clean room and kind staff.
Aaa
10.0
/ 10
Spacious room. Comfortable. Breakfast great with varieties of food.
Abd Aziz Bin Daud
8.5
/ 10
Spacious and comfortable room, very pleasant.
See original
Dody H.
9.1
/ 10
Spacious clean room, excellent breakfast.
Shamsul R.
8.5
/ 10
Comfortable and affordable accommodation.
See original
In the Area
See Map
No. 12, Lorong Utara A, Off Jalan Utara, , Kuala Lumpur, Petaling Jaya, Malaysia, 46200

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Crystal Crown Hotel Petaling Jaya is a good choice when you are visiting Petaling Jaya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Crystal Crown Hotel Petaling Jaya

No. 12, Lorong Utara A, Off Jalan Utara, , Kuala Lumpur, Petaling Jaya, Malaysia, 46200
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Lobby Crystal Crown Hotel Petaling Jaya
Exterior 2 Crystal Crown Hotel Petaling Jaya

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Crystal Crown Hotel Petaling Jaya Rates per Night

Crystal Crown Hotel Petaling Jaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Crystal Crown Hotel Petaling Jaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Crystal Crown Hotel Petaling Jaya Location & Address

Crystal Crown Hotel Petaling Jaya is located at No. 12, Lorong Utara A, Off Jalan Utara, , Kuala Lumpur, Petaling Jaya, Malaysia, 46200. It's situated in the Petaling Jaya, Kuala Lumpur area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 8 km from the city center.

How to go to Crystal Crown Hotel Petaling Jaya from Airport

Arranging your hotel transfer from the airport to Crystal Crown Hotel Petaling Jaya is a crucial part of planning your trip. Here are a few options to consider for your journey from Kuala Lumpur International Airport (KLIA) to the hotel, ensuring a smooth and stress-free arrival.

  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. You can find taxi counters inside the arrival hall. The journey typically takes around 45 minutes to an hour, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at KLIA. Simply book a ride through the app after you've collected your luggage. This option offers a fixed price, which can be advantageous during peak hours.
  • KLIA Ekspres Train & Taxi (Fastest):

    Take the KLIA Ekspres train to KL Sentral Station (approx. 30 minutes). From KL Sentral, you can then take a taxi or Ride Hailing to Crystal Crown Hotel Petaling Jaya (approx. 20-30 minutes, depending on traffic).
  • Airport Bus & Taxi (Most Affordable):

    Several bus companies operate from KLIA to various points in Kuala Lumpur. Take a bus to KL Sentral, then take a taxi or Ride Hailing to the hotel. This is the most budget-friendly option but also the most time-consuming.

Tips:

For the most convenient route, consider pre-booking a Ride Hailing or arranging a hotel transfer in advance. This will save you time and ensure a hassle-free journey, especially if you're arriving late at night or with a lot of luggage.

Crystal Crown Hotel Petaling Jaya Reviews & Summary

Looking for all about hotel Crystal Crown Hotel Petaling Jaya? This popular hotel consistently receives positive hotel reviews, making it a great choice for your stay in Petaling Jaya. Guests appreciate its convenient location and comfortable accommodations.

What do guests love about Crystal Crown Hotel Petaling Jaya? Many highlight the friendly staff, spacious rooms, and the hotel's excellent amenities. A standout feature is the rooftop pool, offering stunning views of the city. The hotel also boasts a well-equipped fitness center and several dining options.

"I had a fantastic stay at Crystal Crown Hotel Petaling Jaya! The room was clean and comfortable, and the staff were incredibly helpful. The location was perfect for exploring the city. I would definitely recommend this hotel."

Crystal Crown Hotel Petaling Jaya Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Crystal Crown Hotel Petaling Jaya. Understanding the different hotel bedroom types available will help you select the perfect accommodation to suit your needs and preferences.

  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Superior Room:

    Slightly smaller than the Deluxe Rooms, these rooms still provide a comfortable stay. Some rooms have bathtubs.
  • Executive Suite:

    These spacious suites feature a separate living area and offer enhanced amenities.
  • Family Room:

    Ideal for families, these rooms offer ample space and can accommodate extra beds.
  • Connecting Rooms:

    Perfect for larger groups or families who want to stay close together.

Please note that Crystal Crown Hotel Petaling Jaya is not a pet-friendly hotel.

Hotel Facilities in Crystal Crown Hotel Petaling Jaya

Crystal Crown Hotel Petaling Jaya offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. From leisure facilities to business services, the hotel provides everything you need for a relaxing and productive trip.

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's outdoor swimming pool. Operating hours are from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
  • Business Center:

    Stay connected and productive with the hotel's business center, offering printing and faxing services.
  • Free Wi-Fi:

    Enjoy complimentary Wi-Fi access throughout the hotel.
  • Restaurant:

    Savor delicious meals at the hotel's restaurant, serving a variety of local and international dishes.
  • 24-Hour Front Desk:

    The hotel's front desk is available 24 hours a day to assist with any needs.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Crystal Crown Hotel Petaling Jaya

Crystal Crown Hotel Petaling Jaya boasts several dining options, including a hotel buffet and a cozy hotel cafe, ensuring guests have a variety of culinary experiences to choose from during their stay.

  • Cafe Crystal:

    This cafe offers a relaxed atmosphere and serves a variety of light meals, snacks, and beverages. Open from 7:00 AM to 10:00 PM.
  • Seri Mutiara Restaurant:

    This restaurant features a daily buffet breakfast and offers an à la carte menu for lunch and dinner, showcasing both local and international cuisine. The buffet breakfast is priced at approximately SGD 25 per person. Open from 6:30 AM to 10:30 PM.

The Seri Mutiara Restaurant is known for its Nasi Lemak and Char Kway Teow.

Crystal Crown Hotel Petaling Jaya Airport pickups and How to Book

Looking for hotels with airport shuttle services? Crystal Crown Hotel Petaling Jaya offers convenient hotel to airport transfer options to ensure a smooth arrival and departure for its guests.

The hotel provides airport pick-up services upon request. To book an airport transfer, simply contact the hotel directly at least 24 hours in advance with your flight details. You can find the hotel's contact information on your booking confirmation. Provide your arrival time, flight number, and the number of passengers. The hotel will then arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Navigating Petaling Jaya is easy with the nearby MRT station and bus stops. Knowing the closest MRT nearby and nearby bus station options makes exploring the city a breeze.

  • Asia Jaya MRT Station:

    Located approximately 1.5 km from the hotel.
  • Bus Stop Opposite Menara Axis:

    Located approximately 500 meters from the hotel.
  • Bus Stop in front of Armada Hotel:

    Located approximately 800 meters from the hotel.

For public transport, you can use a Touch 'n Go card, which can be purchased and reloaded at most convenience stores and MRT stations.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Petaling Jaya and Kuala Lumpur offer a plethora of nearby places to go and nearby sightseeing places that are perfect for families and kids. Here are some top picks for things to see nearby and stuff to see nearby:

  • Sunway Lagoon Theme Park:

    A popular theme park with water rides, amusement park attractions, and wildlife encounters. Located approximately 6 km from the hotel. Entry price: Approximately SGD 75 per person.
  • Petrosains, The Discovery Centre:

    An interactive science museum located in the Petronas Twin Towers. Located approximately 10 km from the hotel. Entry price: Approximately SGD 20 per person.
  • Aquaria KLCC:

    An impressive aquarium showcasing a wide variety of marine life. Located approximately 10 km from the hotel. Entry price: Approximately SGD 25 per person.
  • KL Bird Park:

    A large bird park with a diverse collection of birds from around the world. Located approximately 12 km from the hotel. Entry price: Approximately SGD 20 per person.
  • KidZania Kuala Lumpur:

    An interactive city where children can role-play different professions. Located approximately 8 km from the hotel. Entry price: Approximately SGD 30 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Crystal Crown Hotel Petaling Jaya (Petaling Jaya, Kuala Lumpur)

Exploring the nearby dining scene around Crystal Crown Hotel Petaling Jaya is a treat for food lovers. From cozy cafes to local restaurants, there's a wide array of food eatiries near me offering delicious options.

Cafes/Restaurants:

  • Starbucks:

    A well-known coffee chain offering a variety of coffee drinks, pastries, and snacks.
  • The Coffee Bean & Tea Leaf:

    Another popular coffee chain serving coffee, tea, and light meals.
  • Secret Recipe:

    A cafe chain known for its cakes and desserts, as well as a selection of savory dishes.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf, served with various accompaniments.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth.
  • Roti Canai:

    A flaky flatbread served with dhal or curry.
  • Kaya Toast:

    Toasted bread with kaya (coconut jam) and butter.

Shopping places near Crystal Crown Hotel Petaling Jaya (Petaling Jaya, Kuala Lumpur)

Looking for nearby shopping options during your stay at Crystal Crown Hotel Petaling Jaya? You'll find a variety of dept stores near me and shops near me, including malls near hotel, offering everything from fashion to souvenirs.

  • Mid Valley Megamall:

    A large shopping mall with a wide range of retail outlets, restaurants, and entertainment options.
  • Sunway Pyramid:

    A uniquely designed shopping mall with an ice-skating rink and a variety of stores.
  • 1 Utama Shopping Centre:

    One of the largest shopping malls in Malaysia, offering a diverse selection of shops and restaurants.

Other Places to Stay Near Crystal Crown Hotel Petaling Jaya

If you're considering other accommodations in the area, there are plenty of options to choose from. Whether you're looking for affordable hotels nearby or a luxurious five star hotels near me, Petaling Jaya and Kuala Lumpur have something for everyone.

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton, Kuala Lumpur:

    Known for its impeccable service and luxurious amenities.
  • Mandarin Oriental, Kuala Lumpur:

    Offers stunning views of the Petronas Twin Towers and world-class dining.
  • Grand Hyatt Kuala Lumpur:

    A modern hotel with a rooftop pool and excellent dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Amari Kuala Lumpur:

    A stylish hotel with a rooftop pool and a convenient location.
  • Eastin Hotel Kuala Lumpur:

    Offers comfortable accommodations and a range of facilities.
  • Avante Hotel:

    A modern hotel with a focus on sustainability.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • ibis Styles Kuala Lumpur Petaling Jaya:

    A budget-friendly hotel with a modern design.
  • Crystal Inn Hotel:

    Offers comfortable accommodations at an affordable price.
  • Manhattan Business Hotel TTDI:

    A convenient option for business travelers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Finding the perfect hotel for your trip to Petaling Jaya is easy with Traveloka. With a wide range of options and competitive prices, you can find the ideal accommodation to suit your needs and budget. Check hotel availability and make your hotel reservations today!

Whether you're looking for a luxurious five-star hotel or a budget-friendly option, Traveloka has you covered. Don't miss out on special deals and promotions to make your stay even more affordable. Start planning your trip now and book cheap hotels in Malaysia. Looking for something closer to home? Find cheap hotels nearby.

All facilities in Crystal Crown Hotel Petaling Jaya

Swimming Pool Crystal Crown Hotel Petaling Jaya
Swimming Pool
Fitness Center Crystal Crown Hotel Petaling Jaya
Fitness Center
Lobby Crystal Crown Hotel Petaling Jaya
Lobby
Exterior Crystal Crown Hotel Petaling Jaya
Exterior
Bedroom Crystal Crown Hotel Petaling Jaya
Bedroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour security
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

In-room Facilities

  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

General

  • AC
  • Family room
  • Smoking area

Food and Drinks

  • Breakfast
  • Buffet breakfast

Things to Do

  • Outdoor pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Crystal Crown Hotel Petaling Jaya

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Our carpark is using Touch ‘n Go. Hotel guests can validate your free parking at the front desk.
Breakfast rates at RM45 per person, guest can pay upon check in.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Crystal Crown Hotel Petaling Jaya
273
Number of floors in Crystal Crown Hotel Petaling Jaya
16
Another facilities in Crystal Crown Hotel Petaling Jaya
24-hour room service, Breakfast restaurant, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Crystal Crown Hotel Petaling Jaya

What are available facilities at Crystal Crown Hotel Petaling Jaya?
There are top facilites at Crystal Crown Hotel Petaling Jaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Crystal Crown Hotel Petaling Jaya?
The standard check-in time at Crystal Crown Hotel Petaling Jaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Crystal Crown Hotel Petaling Jaya provide breakfast?
Yes, Crystal Crown Hotel Petaling Jaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Crystal Crown Hotel Petaling Jaya
Crystal Crown Hotel Petaling Jaya has a 4.0-star rating.
How many floors does Crystal Crown Hotel Petaling Jaya have?
Crystal Crown Hotel Petaling Jaya has 16.
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More Reviews from Other Guests in Crystal Crown Hotel Petaling Jaya

8.4
Very Good
From 387 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.1

Location

8.5

Service and Facilites

8.2

People often mention about Crystal Crown Hotel Petaling Jaya
All
Staff Friendliness (3)
Wifi (2)
Check-in/out Time (2)
Ambiance (2)
Hotel Area (2)
Taste (2)
Distance to City Center (1)
Surroundings (1)
Room Space (1)
Soundproof (1)
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Traveler Reviews Crystal Crown Hotel Petaling Jaya

Number of reviews per page
20
40
Customer reviews
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 8 week(s) ago
If there is negative star rating, I would have rated such. I emailed to En Annuar and Management of Crystal Crown Hotel, Petaling Jaya on August 27, 2025 and August 28, 2025. No response from them. Beware When Staying at This Hotel – My Experience Was Unfortunate, and Management Remained Unresponsive: *** To En Annuar and Management of Crystal Crown Hotel, Petaling Jaya, I am writing to formally lodge a complaint regarding damage to my vehicle while parked at Crystal Crown Hotel, Petaling Jaya, during my father’s recent stays (Mr. Wong Seng Chong: August 23–24, 2025, and August 26–27, 2025). My car was parked at Basement 1 from August 23–26, 2025. On August 24 at around 6:15am, I parked my car before accompanying my father for check-out. I informed your front office staff that my car would remain in the basement, and he recorded my car number plate on paper. On August 26, when my father checked in again at 3:15pm, I went to retrieve my car and was shocked to discover a black garbage bag placed on my bonnet, liquid leakage from the ceiling, and clear paint damage. I initially spoke to Mr. Chan from Maintenance, who was dismissive and unhelpful. When I escalated the matter, I was referred to En. Annuar, who admitted that he placed the garbage bag on my car after noticing the leak on August 25. However, despite my car plate being recorded by your staff, no effort was made to contact me. The attempt by your team to “wipe off” the paint damage was ineffective and only highlighted the lack of proper handling. This negligence is unacceptable. My family has stayed at Crystal Crown Hotel, Petaling Jaya, for over 10 years, and I am deeply disappointed by the lack of responsibility and service shown. Please find attached photographic documentation serving as proof of the damage and the circumstances described. ***
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M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
friendly, efficient and fast. Easy to find location on Google..custom reviews are also on
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Suprayadi C.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 38 week(s) ago
My Luggage was damage due to attempted open
Find this review helpful?
XING J. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 67 week(s) ago
Everything was okay. Only complaint was the wifi didn't work.
1 people find it helpful
Putri A. U.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 67 week(s) ago
We booked 1 room for 3 adults, but they always forget to give us extra towel and water. We had to ask for it every day for our stays. The hotel was beautiful.
Find this review helpful?
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 68 week(s) ago
It was a great stay! Can repeat it if got a great price.
Find this review helpful?
Athawuth R.
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 73 week(s) ago
Good breakfast, good Chinese food on the 2nd floor, good large bedroom, but the bathtub is clogged and cannot be fixed. Good water pressure for both hot and cold.
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MeiyantoA Meiyanto
icon-origin-TRAVELOKA
9.1
/10
Reviewed 99 week(s) ago
The bedroom is good, but the wifi internet is lacking, the place to find food is quite easy to walk.
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Augustus RoderickKilouHiew
icon-origin-TRAVELOKA
8.5
/10
Reviewed 118 week(s) ago
Good stay. We had the best stay ever.
Find this review helpful?
Daryl K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 157 week(s) ago
Overall experience is good. Free parking is great.
Find this review helpful?
Bryan C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 180 week(s) ago
Very clean and spacious room, soundproof also great. I love the cafe and free breakfast, totally saved me a lot of hassle on finding good local breakfast early in the morning. What I don't like is the housekeeping service is quite slow, also the wooden flooring is somehow become more sticky when we walk around in the room. We don't wear slippers in room. Also the TV can be improved a bit since it is quite an old model
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Nur I.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 180 week(s) ago
Nice. But confusing. Room kiri kanan not locked and and surrounding felt creepy bit. TV not clear. Toilet a bit mushy, but overall for work trip and sleep purpose OK la. Breakfast however very nice and many variety. 3star.
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Daryl K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 181 week(s) ago
Overall experience is fine. Front office staff can be more friendly to hotel guest.
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Norazrin S.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 297 week(s) ago
good service but the room floor was a bit dusty. toiletries were insufficient. only two bath towels were provided. had to ask for bath mat floor. otherwise it was a pleasant stay.
1 people find it helpful
Mohamad A.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 309 week(s) ago
Safe, only equipment toothpaste / toothbrush, bath mat must be requested first because it has not been provided when we first entered the room. Day 2 is the same way and instead two bottles of mineral water were not served on the second day.
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WONG P. J.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 318 week(s) ago
great location. room is spacious.
1 people find it helpful
Hemalatha Ganeson
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 318 week(s) ago
Good service by the hotel staff 👍. Allowed early check-in, which was great. the breakfast spread was amazing and delicious.
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Musa H. Y.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 323 week(s) ago
The room is really spacious. It looks like this hotel is undergoing a refurbishment process. Clean, clean and comfortable. However, the food supply needs to be revisited, there is still plenty of room for improvement.
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suhani nur ain binti abu hanipah
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 324 week(s) ago
All okay, best meal, comfortable room, all perfect. But when it comes to hotel calls, the receptionist who answers the call is a bit rude.
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Suresh K.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
8.5
/10
Reviewed 324 week(s) ago
The hotel and breakfast is nice. But the only thing I would like to highlight here. Room Air-cond needs to be service. It's not so cold even in the middle of night.
1 people find it helpful
Number of reviews per page
20
40

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Bedroom 4 Crystal Crown Hotel Petaling Jaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 387 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.1

Location

8.5

Service and Facilites

8.2

People often mention about Crystal Crown Hotel Petaling Jaya
All
Staff Friendliness (3)
Wifi (2)
Check-in/out Time (2)
Ambiance (2)
Hotel Area (2)
Taste (2)
Distance to City Center (1)
Surroundings (1)
Room Space (1)
Soundproof (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Crystal Crown Hotel Petaling Jaya

Number of reviews per page
20
40
Customer reviews
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 8 week(s) ago
If there is negative star rating, I would have rated such. I emailed to En Annuar and Management of Crystal Crown Hotel, Petaling Jaya on August 27, 2025 and August 28, 2025. No response from them. Beware When Staying at This Hotel – My Experience Was Unfortunate, and Management Remained Unresponsive: *** To En Annuar and Management of Crystal Crown Hotel, Petaling Jaya, I am writing to formally lodge a complaint regarding damage to my vehicle while parked at Crystal Crown Hotel, Petaling Jaya, during my father’s recent stays (Mr. Wong Seng Chong: August 23–24, 2025, and August 26–27, 2025). My car was parked at Basement 1 from August 23–26, 2025. On August 24 at around 6:15am, I parked my car before accompanying my father for check-out. I informed your front office staff that my car would remain in the basement, and he recorded my car number plate on paper. On August 26, when my father checked in again at 3:15pm, I went to retrieve my car and was shocked to discover a black garbage bag placed on my bonnet, liquid leakage from the ceiling, and clear paint damage. I initially spoke to Mr. Chan from Maintenance, who was dismissive and unhelpful. When I escalated the matter, I was referred to En. Annuar, who admitted that he placed the garbage bag on my car after noticing the leak on August 25. However, despite my car plate being recorded by your staff, no effort was made to contact me. The attempt by your team to “wipe off” the paint damage was ineffective and only highlighted the lack of proper handling. This negligence is unacceptable. My family has stayed at Crystal Crown Hotel, Petaling Jaya, for over 10 years, and I am deeply disappointed by the lack of responsibility and service shown. Please find attached photographic documentation serving as proof of the damage and the circumstances described. ***
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Find this review helpful?
M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
friendly, efficient and fast. Easy to find location on Google..custom reviews are also on
Translated by Google Icon
See original
Find this review helpful?
Suprayadi C.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 38 week(s) ago
My Luggage was damage due to attempted open
Find this review helpful?
XING J. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 67 week(s) ago
Everything was okay. Only complaint was the wifi didn't work.
1 people find it helpful
Putri A. U.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 67 week(s) ago
We booked 1 room for 3 adults, but they always forget to give us extra towel and water. We had to ask for it every day for our stays. The hotel was beautiful.
Find this review helpful?
N***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 68 week(s) ago
It was a great stay! Can repeat it if got a great price.
Find this review helpful?
Athawuth R.
icon-Business
Business
icon-origin-TRAVELOKA
8.0
/10
Reviewed 73 week(s) ago
Good breakfast, good Chinese food on the 2nd floor, good large bedroom, but the bathtub is clogged and cannot be fixed. Good water pressure for both hot and cold.
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MeiyantoA Meiyanto
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9.1
/10
Reviewed 99 week(s) ago
The bedroom is good, but the wifi internet is lacking, the place to find food is quite easy to walk.
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Augustus RoderickKilouHiew
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8.5
/10
Reviewed 118 week(s) ago
Good stay. We had the best stay ever.
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Daryl K.
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8.5
/10
Reviewed 157 week(s) ago
Overall experience is good. Free parking is great.
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Bryan C.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 180 week(s) ago
Very clean and spacious room, soundproof also great. I love the cafe and free breakfast, totally saved me a lot of hassle on finding good local breakfast early in the morning. What I don't like is the housekeeping service is quite slow, also the wooden flooring is somehow become more sticky when we walk around in the room. We don't wear slippers in room. Also the TV can be improved a bit since it is quite an old model
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Nur I.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 180 week(s) ago
Nice. But confusing. Room kiri kanan not locked and and surrounding felt creepy bit. TV not clear. Toilet a bit mushy, but overall for work trip and sleep purpose OK la. Breakfast however very nice and many variety. 3star.
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Daryl K.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 181 week(s) ago
Overall experience is fine. Front office staff can be more friendly to hotel guest.
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Norazrin S.
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Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 297 week(s) ago
good service but the room floor was a bit dusty. toiletries were insufficient. only two bath towels were provided. had to ask for bath mat floor. otherwise it was a pleasant stay.
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Mohamad A.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 309 week(s) ago
Safe, only equipment toothpaste / toothbrush, bath mat must be requested first because it has not been provided when we first entered the room. Day 2 is the same way and instead two bottles of mineral water were not served on the second day.
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WONG P. J.
icon-Family
Family
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9.1
/10
Reviewed 318 week(s) ago
great location. room is spacious.
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Hemalatha Ganeson
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 318 week(s) ago
Good service by the hotel staff 👍. Allowed early check-in, which was great. the breakfast spread was amazing and delicious.
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Musa H. Y.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 323 week(s) ago
The room is really spacious. It looks like this hotel is undergoing a refurbishment process. Clean, clean and comfortable. However, the food supply needs to be revisited, there is still plenty of room for improvement.
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suhani nur ain binti abu hanipah
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 324 week(s) ago
All okay, best meal, comfortable room, all perfect. But when it comes to hotel calls, the receptionist who answers the call is a bit rude.
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Suresh K.
icon-Romantic
Romantic
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8.5
/10
Reviewed 324 week(s) ago
The hotel and breakfast is nice. But the only thing I would like to highlight here. Room Air-cond needs to be service. It's not so cold even in the middle of night.
1 people find it helpful
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