Doubletree Resort by Hilton Penang

Hotels
8.3
/10
Very Good
1,238 reviews

What Guests Say About Their Stay

Verified Traveler
9.4
/ 10
The staff was very friendly and accommodates to your every request, especially the restaurant staff during high tea. Exceptional!
Jia ni
10.0
/ 10
Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit. Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction. I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience
Ahsan
10.0
/ 10
The first room that we went into was ok but very dirty and smelt like mould, did not expect that from Hilton, as the name does associate to the room standard Then we were given a different room, good room all was nice but dirty floor, hair in fridge, main door not shutting properly, cabinet with fridge in it rotting from the legs, water dripping from ceiling due to condensation, again don’t go with the name please The lobby and swimming pool area is amazing though.
Carol
10.0
/ 10
No regret to pick this hotel. Everything out of our expectations, hotel, room, front desk and restaurant. People extremely friendly and very helpful. Highly recommend.
D***y
9.4
/ 10
The room is very well kept and clean, comfy mattress for a good night's sleep. Staff is friendly during check-in and out. It comes with a signature welcome cookie which is so delicious.
In the Area
See Map
56, Jalan Low Yat, Batu Ferringhi, Batu Ferringhi, Pulau Pinang, Penang, Malaysia, 11100

Main Facilities

Read More
AC
Swimming Pool
24-Hour Front Desk
Parking
Doubletree Resort by Hilton Penang is located in area / city Batu Ferringhi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Doubletree Resort by Hilton Penang

56, Jalan Low Yat, Batu Ferringhi, Batu Ferringhi, Pulau Pinang, Penang, Malaysia, 11100
Discover More Places
Others Doubletree Resort by Hilton Penang
Others 2 Doubletree Resort by Hilton Penang

Discover More About Doubletree Resort by Hilton Penang

Doubletree Resort by Hilton Penang Rates per Night

Looking for the best Doubletree Resort by Hilton Penang hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Doubletree Resort by Hilton Penang room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Doubletree Resort by Hilton Penang Location & Address

Doubletree Resort by Hilton Penang is located at 56, Jalan Low Yat, Batu Ferringhi, Batu Ferringhi, Pulau Pinang, Penang, Malaysia, 11100. It's situated in the Pulau Pinang area of Malaysia, known for its beautiful beaches and cultural attractions. The hotel is approximately 11 km from the city center.

How to go to Doubletree Resort by Hilton Penang from Airport

Getting to the Doubletree Resort by Hilton Penang from Penang International Airport is a breeze, with several convenient options available. Whether you're looking for the quickest route or the most budget-friendly one, here's a breakdown of your choices for a smooth hotel transfer.
  • Taxi (Most Direct):

    A taxi is the most straightforward way to get to the hotel. You can easily find taxis at the airport's designated taxi stand. The journey typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Penang International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a fixed price and can be more affordable than a traditional taxi.
  • Airport Bus (Most Affordable):

    The Rapid Penang bus service offers a budget-friendly option. Take the Rapid Penang bus route 401E from the airport to Batu Ferringhi. From the Batu Ferringhi bus terminal, you can take a short taxi or ride hailing service to the Doubletree Resort.
  • Hotel Transfer (Pre-Booked):

    Many hotels, including Doubletree Resort by Hilton Penang, offer airport shuttle services. You can arrange this in advance with the hotel for a hassle-free transfer.

Tips:

For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service. This ensures a smooth and stress-free journey, especially if you're travelling with luggage or arriving late at night.

Doubletree Resort by Hilton Penang Reviews & Summary

Looking for all about hotel Doubletree Resort by Hilton Penang? Want to know what other travellers think? This hotel consistently receives positive hotel reviews, making it a popular choice for visitors to Pulau Pinang. Guests love the hotel's stunning beachfront location, offering breathtaking views and easy access to the beach. The excellent service and friendly staff are frequently mentioned, creating a welcoming and enjoyable atmosphere. A standout feature is the kids club and dedicated family pool area, making it ideal for families with children.

One recent review stated: "The Doubletree Resort exceeded our expectations! The location was perfect, the staff were incredibly helpful, and the kids loved the pool and activities. We'll definitely be back!"

Doubletree Resort by Hilton Penang Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Doubletree Resort by Hilton Penang offers a variety of categories of hotel rooms to suit different needs and preferences. From spacious suites to comfortable guest rooms, there's a perfect option for every traveller.
  • Guest Room, 1 King Bed, Balcony:

    Enjoy a comfortable stay with a king-sized bed and a private balcony. Non-smoking rooms are available.
  • Guest Room, 2 Twin Beds, Balcony:

    Ideal for friends or family travelling together, featuring two twin beds and a balcony. Non-smoking rooms are available.
  • Deluxe Room, 1 King Bed, Sea View, Balcony:

    Wake up to stunning sea views from your private balcony in this deluxe room. Non-smoking rooms are available.
  • Family Suite, 1 King Bed, Bunk Beds, Sea View, Balcony:

    Perfect for families, this suite offers a king-sized bed, bunk beds for the kids, and a balcony with sea views. Non-smoking rooms are available.
  • Suite, 1 King Bed, Sea View, Balcony:

    Indulge in a luxurious stay in this spacious suite with a king-sized bed and a balcony overlooking the sea. Non-smoking rooms are available.

Please note that the Doubletree Resort by Hilton Penang is not a pet-friendly hotel.

Hotel Facilities in Doubletree Resort by Hilton Penang

Doubletree Resort by Hilton Penang boasts a wide array of hotel amenities and hotel facilities to ensure a comfortable and enjoyable stay for all guests. Whether you're looking to relax by the pool, stay active, or keep the kids entertained, there's something for everyone.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
  • Kids Club:

    Keep the little ones entertained at the supervised Kids Club, offering various activities and games. Open daily from 9:00 AM to 6:00 PM.
  • Fitness Centre:

    Stay active during your stay at the well-equipped fitness centre, open 24 hours a day.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Open daily from 10:00 AM to 8:00 PM. Prices for treatments vary.
  • Restaurants and Bars:

    Enjoy a variety of dining options at the hotel's restaurants and bars.
  • Beach Access:

    Direct access to the beach for swimming, sunbathing, and water sports.

Hotel Buffet or Restaurant/Cafe in Doubletree Resort by Hilton Penang

Doubletree Resort by Hilton Penang offers a delightful culinary experience with its diverse hotel restaurant and hotel cafe options. Whether you're craving local flavours or international cuisine, there's something to satisfy every palate.
  • Makan Kitchen:

    This all-day dining restaurant features a hotel buffet with a wide selection of Malaysian and international dishes. Buffet prices start from SGD 40 per person. Open for breakfast, lunch, and dinner.
  • TeddyVille Bistro:

    A casual cafe serving light meals, snacks, and beverages. Enjoy a cup of coffee or a quick bite in a relaxed atmosphere. Open daily from 10:00 AM to 10:00 PM.
  • The Food Store:

    Grab-and-go options for a quick and convenient meal. Open daily from 7:00 AM to 10:00 PM.

Makan Kitchen is known for its signature dishes, including Nasi Kandar and Char Kway Teow.

Doubletree Resort by Hilton Penang Airport pickups and How to Book

Looking for hotels with airport shuttle services? Doubletree Resort by Hilton Penang offers a convenient hotel to airport transfer service for its guests.

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number, and the hotel will arrange for a driver to meet you at the airport. Booking steps can be done through phone call or email.

Nearby MRT Station & Bus Stops

While there isn't an MRT nearby to Doubletree Resort by Hilton Penang, there are several nearby bus station and bus stops nearby that provide easy access to other parts of the island.
  • Batu Ferringhi Bus Terminal:

    Located approximately 5 minutes away by taxi or ride hailing service. This terminal serves as a hub for Rapid Penang buses, connecting you to various destinations on the island.
  • Bus Stop in front of Holiday Inn Resort Penang:

    A short walk from the hotel, this bus stop is served by several Rapid Penang bus routes.

To use the Rapid Penang bus service, you can purchase a Rapid Penang card or pay with cash on board. Rapid Penang cards can be purchased at the airport, bus terminals, and selected convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Pulau Pinang offers a wealth of attractions for families and kids. From beaches to theme parks, there's something for everyone to enjoy. Here are some nearby sightseeing places and things to see nearby:
  • Entopia by Penang Butterfly Farm (Approx. 20 minutes):

    A natural haven for butterflies and other insects. Entry price: SGD 20 per adult, SGD 15 per child.
  • ESCAPE Penang (Approx. 25 minutes):

    An adventure theme park with thrilling rides and activities. Entry price: SGD 40 per adult, SGD 30 per child.
  • Penang National Park (Approx. 30 minutes):

    Explore the natural beauty of Penang with hiking trails and stunning beaches. Entry is free.
  • Tropical Spice Garden (Approx. 15 minutes):

    Discover a variety of spices and herbs in this beautiful garden. Entry price: SGD 10 per adult, SGD 5 per child.
  • Batu Ferringhi Beach (Walking distance):

    Enjoy swimming, sunbathing, and water sports at this popular beach. Free access.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Doubletree Resort by Hilton Penang (Pulau Pinang)

Exploring nearby dining options near Doubletree Resort by Hilton Penang is a treat, with a variety of local food and international flavours to discover. Here are some food eatiries near me:

Cafes/Restaurants:

  • Hard Rock Cafe Penang:

    Enjoy classic American cuisine and live music in a vibrant atmosphere.
  • Ferringhi Garden Restaurant:

    A charming restaurant serving Western and Asian dishes in a beautiful garden setting.
  • Boatman Restaurant:

    A seafood restaurant offering fresh catches of the day with stunning sea views.

Local Street Food:

  • Char Kway Teow:

    A stir-fried noodle dish with prawns, cockles, and Chinese sausage.
  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and served with various accompaniments.
  • Laksa:

    A spicy noodle soup with fish, vegetables, and a tangy broth.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Rojak:

    A Malaysian fruit salad with a sweet and spicy dressing.

Shopping places near Doubletree Resort by Hilton Penang (Pulau Pinang)

Looking for nearby shopping options near Doubletree Resort by Hilton Penang? While there isn't a mall near hotel, there are several shopping destinations within a reasonable distance. Here are some shops near me:
  • Eden Parade Shopping Centre (Approx. 15 minutes):

    A small shopping centre with a variety of shops and restaurants.
  • Gurney Plaza (Approx. 30 minutes):

    A large shopping mall with a wide selection of international and local brands.
  • Gurney Paragon Mall (Approx. 35 minutes):

    Another popular shopping mall with a mix of high-end and mid-range stores.

Other Places to Stay Near Doubletree Resort by Hilton Penang

If you're looking for alternative accommodations, here are some other places to stay near Doubletree Resort by Hilton Penang:

Luxury/5-6 Star Hotels Nearby:

  • Shangri-La Rasa Sayang, Penang:

    A luxurious beachfront resort with stunning views and world-class amenities.
  • Eastern & Oriental Hotel:

    A historic hotel with elegant rooms and a rich heritage.
  • The Edison George Town, Penang:

    A boutique hotel with stylish rooms and a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Holiday Inn Resort Penang:

    A family-friendly resort with a variety of activities and facilities.
  • Bayview Beach Resort Penang:

    A beachfront resort with comfortable rooms and a relaxing atmosphere.
  • Flamingo Hotel by the Beach, Penang:

    A modern hotel with stylish rooms and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Lone Pine, The Boutique Hotel by The Beach:

    A charming boutique hotel with a relaxed atmosphere.
  • Parkroyal Penang Resort:

    A beachfront resort with comfortable rooms and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Planning your trip to Pulau Pinang and considering Doubletree Resort by Hilton Penang? With its prime location, excellent facilities, and comfortable accommodations, it's a fantastic choice for your stay. Hotel availability can vary, especially during peak season, so it's always best to book in advance. Don't wait! Secure your room booking today and experience the best of Pulau Pinang. Check out the latest deals and make your hotel reservations through Traveloka for a seamless and affordable travel experience. book cheap hotels in Malaysia and find cheap hotels nearby.

All facilities in Doubletree Resort by Hilton Penang

Others Doubletree Resort by Hilton Penang
Others

Things to Do

  • Fitness center
  • Health club
  • Outdoor pool
  • Children play area

Sports and Recreations

  • Tennis
  • Fishing
  • Golf

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

Public Facilities

  • Parking
  • Room service

In-room Facilities

  • Hairdryer
  • TV

Kids and Pets

  • Babysitting with surcharge

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Doubletree Resort by Hilton Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Doubletree Resort by Hilton Penang
316
Number of floors in Doubletree Resort by Hilton Penang
11
Another facilities in Doubletree Resort by Hilton Penang
Fitness center, Health club, Outdoor pool, Children play area, Tennis

Frequently asked question in Doubletree Resort by Hilton Penang

Is Doubletree Resort By Hilton Penang parking free for hotel guests, and do you offer valet parking services?
Yes, hotel parking is complimentary for guests staying at the DoubleTree Resort by Hilton Penang. We don't currently offer valet parking services, however, ample self-parking is available. If you have any further questions about parking or other facilities, please don't hesitate to contact us directly.
Does Doubletree Resort By Hilton Penang offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at DoubleTree Resort by Hilton Penang. To clarify, I don't have access to real-time information, including hotel policies. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting the hotel directly. Their contact details should be readily available online.
Does Doubletree Resort By Hilton Penang offer free hotel Wi-Fi for guests during their stay?
Yes, DoubleTree Resort by Hilton Penang provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless connectivity during your visit, allowing you to stay connected with loved ones and easily access online services. This free hotel wifi is readily available for your convenience.
Where is the nearest MRT station or bus stops nearby Doubletree Resort By Hilton Penang? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from DoubleTree Resort by Hilton Penang; unfortunately, there isn't an MRT station nearby. For visitor attractions, you'll find several things to do nearby, including the Batu Ferringhi night market and Tropical Spice Garden, both easily accessible by local buses.
Is Doubletree Resort By Hilton Penang a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels. To find out if the Doubletree Resort by Hilton Penang is a pet-friendly hotel, I recommend checking their official website or contacting them directly. Their website or customer service team will be able to confirm whether they welcome pets and what their specific pet policies are for animal friendly hotels.
See All

More Reviews from Other Guests in Doubletree Resort by Hilton Penang

8.2
Very Good
From 831 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

10.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Doubletree Resort by Hilton Penang

Number of reviews per page
20
40
Top reviews
Hamish
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We booked a family stay for six people at the DoubleTree Penang and, while there were some positives, our overall experience was disappointing. Positives: • The complimentary family dinner offered after the first night’s incident was thoughtful and much appreciated. • Staff were polite in their written replies and eventually tried to follow up by phone. Concerns: • Despite booking for six, we arrived to find only there were less towels, amenities and the sofa bed in our room had not been made up. • We raised these issues with the front desk on the first day, yet they were still not resolved the following morning. • Because our “actual rooms” were not ready after the first night’s incident, we had to pack and unpack more than once. This took away valuable time from our short family trip. • When we expressed our disappointment, the initial response felt generic and failed to address the inconvenience. Only after we pushed again did the team ask what they could do to help. The staff eventually reached out and asked how they might improve our stay, but the repeated delays and the need for us to chase basic standards left a lasting negative impression. Overall, while individual staff members were courteous, the service and attention to detail fell well below the level we expected from a DoubleTree property. We hope management reviews their processes so future guests don’t have to go through similar disruptions.
Read More
Jia ni
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit. Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction. I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience
Read More
Ahsan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The first room that we went into was ok but very dirty and smelt like mould, did not expect that from Hilton, as the name does associate to the room standard Then we were given a different room, good room all was nice but dirty floor, hair in fridge, main door not shutting properly, cabinet with fridge in it rotting from the legs, water dripping from ceiling due to condensation, again don’t go with the name please The lobby and swimming pool area is amazing though.
Read More
Carol
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

No regret to pick this hotel. Everything out of our expectations, hotel, room, front desk and restaurant. People extremely friendly and very helpful. Highly recommend.
Iain
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Reasonable stay at this hotel, they had kids club & a pool. Breakfast was ok but had limited western options but it is in Malaysia! Location isn’t great as to go up to Batu Ferringhi you would need a car or taxi
Kylie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Aircon is shocking. Room felt damp. Black mould on vents and in room on lamp shade. Staff are pleasant. Facilities need upgrading
Vonny
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Food was ok. They never change the sheet, i stayed 4 days. The pic they advertise not the same with what was given, no carpet, room dirty and had an old dingy odor.
Tracy
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast buffet is not diverse in choices.
Zain
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Stayed there for 3 nights but decided to check out after night 2. Penang in general wasnt impressive. Hotel was in a good location next to a beach but a good 25-30 mins drive from Georgetown. Breakfast was lackluster. We went for dinner one night at the restaurant Makan Kitchen. Food was 3 out of 4 stars. Food was average.
Waseef
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Far from Georgetown and not much to do at the property. Limted meal options and F&B required improvement in terms of food quality and room seevice. Staff at the main restaurant Makan were fantastic and well trained.
Rosario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very friendly and welcoming. Great place to stay.
Shiv Subramanian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We were there during the school holidays. Front office staff were very accommodating and pleasant.Dealing with a long line of people checking in. It was a pleasant stay.
Manerah
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Thank you for a wonderful stay!
Chieh Sze
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

I am really impressed with how attentive and consistent the service of all the staff was. They are always smiley, friendly and cheerful. Makes the stay a comforting one. Location is abit off from city centre, so it is a nice place to chill and relax if your intention is to get away from crowd. I only have 2 feedback for improvement: 1. The breakfast food is wonderful, but I feel that there can be slightly more meat options. 2. My room has a slight musky smell, and there are visible balls of dust on the wall or bed frame. The AC filter on the ceiling right outside the bathroom is choked full of dust, probably not cleaned for very long. There were times I sneezed in the room, and since I have no allergy, it must be the dusty AC causing it. Cleanliness inside my room definitely can be better. Overall, it is still a good stay. Thanks!
Read More
Hazel
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Room wasn’t ready when we arrived and it was hard to close our door.
Sutha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

2nd time staying here and everything's was good. Will definitely come back here if we're staying in Ferringhi next time.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

We were a few minutes early and hotel staff made us wait until exactly 3pm before we were allowed to check in. Slow WiFi unless you sign up to their club like it’s 2008. Generally pretty good hotel, but very much aimed at families. There are plenty of better hotels in the area, I likely won’t stay here again
Andrea Lyndal
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great staff - great pool area. Breakfast is fabulous. Room was clean and serviced daily by the nicest young man. The gym was was well appointed. The Spa for massages was wonderful. The carpets in hallways and walls in hallways to rooms could be deep cleaned.
ANIE
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The room was clean and big. Excellent to relax at the swimming pool except there is no jacuzzi.
Valli
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nil
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Doubletree Resort by Hilton Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 831 reviews
Cleanliness

8.4

Room Comfort

8.6

Location

10.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Doubletree Resort by Hilton Penang

Number of reviews per page
20
40
Top reviews
Hamish
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We booked a family stay for six people at the DoubleTree Penang and, while there were some positives, our overall experience was disappointing. Positives: • The complimentary family dinner offered after the first night’s incident was thoughtful and much appreciated. • Staff were polite in their written replies and eventually tried to follow up by phone. Concerns: • Despite booking for six, we arrived to find only there were less towels, amenities and the sofa bed in our room had not been made up. • We raised these issues with the front desk on the first day, yet they were still not resolved the following morning. • Because our “actual rooms” were not ready after the first night’s incident, we had to pack and unpack more than once. This took away valuable time from our short family trip. • When we expressed our disappointment, the initial response felt generic and failed to address the inconvenience. Only after we pushed again did the team ask what they could do to help. The staff eventually reached out and asked how they might improve our stay, but the repeated delays and the need for us to chase basic standards left a lasting negative impression. Overall, while individual staff members were courteous, the service and attention to detail fell well below the level we expected from a DoubleTree property. We hope management reviews their processes so future guests don’t have to go through similar disruptions.
Read More
Jia ni
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our stay at this hotel was nothing short of delightful. At check-in, we discovered that our reservation had inadvertently been made with breakfast for one adult and one child. The front desk staff, however, handled the matter with remarkable professionalism and courtesy, immediately rectifying the error without imposing any additional charge. This gracious gesture set a truly positive tone for the remainder of our visit. Throughout our stay, the service was exemplary, the ambiance refined, and every detail carefully attended to. Genuine hospitality of this caliber is rare, and we are deeply appreciative of the team’s efforts in ensuring our comfort and satisfaction. I would highly recommend this hotel to anyone in search of exceptional service, elegant surroundings, and a memorable experience
Read More
Ahsan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The first room that we went into was ok but very dirty and smelt like mould, did not expect that from Hilton, as the name does associate to the room standard Then we were given a different room, good room all was nice but dirty floor, hair in fridge, main door not shutting properly, cabinet with fridge in it rotting from the legs, water dripping from ceiling due to condensation, again don’t go with the name please The lobby and swimming pool area is amazing though.
Read More
Carol
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

No regret to pick this hotel. Everything out of our expectations, hotel, room, front desk and restaurant. People extremely friendly and very helpful. Highly recommend.
Iain
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Reasonable stay at this hotel, they had kids club & a pool. Breakfast was ok but had limited western options but it is in Malaysia! Location isn’t great as to go up to Batu Ferringhi you would need a car or taxi
Kylie
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Aircon is shocking. Room felt damp. Black mould on vents and in room on lamp shade. Staff are pleasant. Facilities need upgrading
Vonny
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Food was ok. They never change the sheet, i stayed 4 days. The pic they advertise not the same with what was given, no carpet, room dirty and had an old dingy odor.
Tracy
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Breakfast buffet is not diverse in choices.
Zain
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Stayed there for 3 nights but decided to check out after night 2. Penang in general wasnt impressive. Hotel was in a good location next to a beach but a good 25-30 mins drive from Georgetown. Breakfast was lackluster. We went for dinner one night at the restaurant Makan Kitchen. Food was 3 out of 4 stars. Food was average.
Waseef
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Far from Georgetown and not much to do at the property. Limted meal options and F&B required improvement in terms of food quality and room seevice. Staff at the main restaurant Makan were fantastic and well trained.
Rosario
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very friendly and welcoming. Great place to stay.
Shiv Subramanian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We were there during the school holidays. Front office staff were very accommodating and pleasant.Dealing with a long line of people checking in. It was a pleasant stay.
Manerah
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Thank you for a wonderful stay!
Chieh Sze
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

I am really impressed with how attentive and consistent the service of all the staff was. They are always smiley, friendly and cheerful. Makes the stay a comforting one. Location is abit off from city centre, so it is a nice place to chill and relax if your intention is to get away from crowd. I only have 2 feedback for improvement: 1. The breakfast food is wonderful, but I feel that there can be slightly more meat options. 2. My room has a slight musky smell, and there are visible balls of dust on the wall or bed frame. The AC filter on the ceiling right outside the bathroom is choked full of dust, probably not cleaned for very long. There were times I sneezed in the room, and since I have no allergy, it must be the dusty AC causing it. Cleanliness inside my room definitely can be better. Overall, it is still a good stay. Thanks!
Read More
Hazel
6.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Room wasn’t ready when we arrived and it was hard to close our door.
Sutha
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

2nd time staying here and everything's was good. Will definitely come back here if we're staying in Ferringhi next time.
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

We were a few minutes early and hotel staff made us wait until exactly 3pm before we were allowed to check in. Slow WiFi unless you sign up to their club like it’s 2008. Generally pretty good hotel, but very much aimed at families. There are plenty of better hotels in the area, I likely won’t stay here again
Andrea Lyndal
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great staff - great pool area. Breakfast is fabulous. Room was clean and serviced daily by the nicest young man. The gym was was well appointed. The Spa for massages was wonderful. The carpets in hallways and walls in hallways to rooms could be deep cleaned.
ANIE
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The room was clean and big. Excellent to relax at the swimming pool except there is no jacuzzi.
Valli
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Nil
Number of reviews per page
20
40