Grand Ion Delemen Hotel

Hotels
8.3
/10
Very Good
2,311 reviews

What Guests Say About Their Stay

Bedroom (29)
Ambiance (26)
Room Space (26)
Surroundings (23)
Suganya
9.7
/ 10
Will recommend to family and friend because the room and facilities all good we really enjoying our stay at there...
Sarah R.
9.7
/ 10
I love the breakfast, very tasty and huge spread. Nice swimming pool and garden, very clean room. Overall, fantastic! I will surely come again and recommend to others. 😊
Lim Meng Huang
8.8
/ 10
Nice and room, good for family vocation
siti n. s.
9.1
/ 10
awesome hotel and very comfortable
Lilyana L.
10.0
/ 10
The place is beautiful and cozy. There are free shuttle buses from first world hotel to grand ion delemen every one hour.
In the Area
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Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Just an hour-drive from Kuala Lumpur, Grand Ion Delemen Hotel is one of the best resort destination hotels in Genting Highland offering a spectacular mountain view of Titiwangsa Range from 6,000 feet above sea level. By driving, it takes 10 minutes to Sky Avenue Genting and Skytropolis Theme Park, 20 minutes to Genting Premium Outlet and approximately 2 hours to airport (KLIA/KLIA2). About Grand Ion Delemen Hotel Featuring 611 contemporary guest rooms, suites and penthouses, each room is equipped with ensuite bathroom with standard toiletries, minibar, coffee-making facilities, safe deposit box, ironing facilities, 42-inch LCD television with satellite channels, slippers and bathrobes. Other facilities include Hugo's In The Sky (international fusion cuisine), Kembali Kitchen (casual dining) , Warung Park Munir (serving Malaysians' favourite), Indoor Heated Pool, 24 hours Fitness Centre, Kids Entertainment Zone, Flying Fox, Rock Climbing, teambuilding and meeting facilities, perfect for families, couples, friends and colleagues to host private functions or corporate events.
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What's around Grand Ion Delemen Hotel

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Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000
Lobby Grand Ion Delemen Hotel
Lobby 2 Grand Ion Delemen Hotel

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Grand Ion Delemen Hotel Rates per Night

Grand Ion Delemen Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Grand Ion Delemen Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Grand Ion Delemen Hotel Location & Address

Grand Ion Delemen Hotel is located at Jalan ION Delemen 1, Genting Highlands, Pahang, Malaysia, 69000. It's nestled amidst the lush greenery of Genting Highlands, offering a tranquil escape. The hotel is approximately 6 km from the Genting Highlands city center.

How to go to Grand Ion Delemen Hotel from Airport

Planning your hotel transfer from the airport to hotel? Getting to Grand Ion Delemen Hotel from Kuala Lumpur International Airport (KLIA) is relatively straightforward. Here are a few options to consider for your hotel transfer:

  • Taxi (Most Direct):

    A taxi is the most direct way to get to the hotel. You can easily find taxis at the airport. The journey takes approximately 1.5 - 2 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at KLIA. This can be a convenient option, especially if you prefer to book and pay through an app. The travel time is similar to a taxi.
  • Bus + Cable Car (Scenic):

    Take the Airport Coach bus from KLIA to Awana Bus Terminal. From there, you can take the Awana Skyway cable car up to Genting Highlands. The hotel is a short taxi or ride hailing trip from the cable car station. This option is more scenic but takes longer.
  • Private Transfer (Comfortable):

    You can pre-book a private airport transfer. This offers a comfortable and hassle-free experience, with a driver waiting for you upon arrival.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have a lot of luggage. If you're on a budget and enjoy scenic views, the bus and cable car combination is a good option.

Grand Ion Delemen Hotel Reviews & Summary

Want to know all about hotel before you book? Grand Ion Delemen Hotel reviews often highlight its stunning views and peaceful atmosphere. It's a popular choice for those seeking a relaxing getaway in the Genting Highlands.

Guests love the hotel's spacious rooms, comfortable beds, and excellent service. The hotel's standout feature is its location, offering breathtaking panoramic views of the surrounding mountains. The infinity pool is also a favourite among guests.

Here's what one guest had to say: "The views from this hotel are simply incredible! The staff were friendly and helpful, and the room was spacious and well-appointed. I would definitely recommend this hotel to anyone looking for a relaxing escape."

Grand Ion Delemen Hotel Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Grand Ion Delemen Hotel offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:

  • Deluxe Room:

    These rooms offer comfortable accommodation with standard amenities. They typically feature either a king-size bed or twin beds and offer views of the surrounding area. Non-smoking rooms are usually available.
  • Executive Suite:

    These suites are more spacious than the Deluxe Rooms and include a separate living area. They often feature bathtubs in the bathrooms and offer enhanced views.
  • Family Suite:

    Designed for families, these suites offer ample space and may include multiple bedrooms or a separate living area with a sofa bed.
  • Premier Suite:

    These are the hotel's most luxurious suites, offering the best views and amenities. They may include features such as a Jacuzzi, a private balcony, and a fully equipped kitchenette.
  • Smoking/Non-Smoking Rooms:

    Grand Ion Delemen Hotel offers both smoking and non-smoking rooms to cater to the preferences of all guests.
  • Pet-Friendly Rooms:

    Grand Ion Delemen Hotel does not allow pets on their property.

Hotel Facilities in Grand Ion Delemen Hotel

Looking for a hotel with great hotel facilities? Grand Ion Delemen Hotel boasts a range of hotel amenities to ensure a comfortable and enjoyable stay for guests of all ages. Here's a look at some of the facilities available:

  • Swimming Pool:

    Enjoy a refreshing dip in the hotel's swimming pool, which offers stunning views of the surrounding mountains. Operating hours are typically from 8:00 AM to 8:00 PM.
  • Fitness Centre:

    Stay active during your stay at the hotel's well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, which offers a variety of activities and games.
  • Restaurants and Cafes:

    Enjoy a variety of dining options at the hotel's restaurants and cafes. (See separate section for details).
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Grand Ion Delemen Hotel

Craving a delicious meal at the hotel buffet? Grand Ion Delemen Hotel offers a variety of hotel restaurant and cafe options to satisfy your culinary cravings. Here's a look at some of the dining options available:

  • The Grand View Restaurant:

    This restaurant offers a buffet breakfast, lunch, and dinner, featuring a variety of international and local dishes. Prices start from SGD 30 per person for the buffet dinner. Opening hours are from 7:00 AM to 10:00 PM.
  • Hugo's in the Sky:

    Enjoy a fine-dining experience at this restaurant, which offers stunning views and a menu of gourmet dishes. Signature dishes include grilled seafood and premium steaks. Prices vary depending on the dish. Opening hours are from 6:00 PM to 11:00 PM.
  • Royale Coffee:

    Relax and enjoy a cup of coffee or tea at this cafe, which also serves light snacks and pastries. Prices range from SGD 5 to SGD 15. Opening hours are from 10:00 AM to 10:00 PM.

Grand Ion Delemen Hotel Airport pickups and How to Book

Need a hotels with airport shuttle? Grand Ion Delemen Hotel offers hotel to airport transfer services for a convenient and hassle-free arrival and departure. Here's how to book:

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport. The cost of the airport pick-up service varies depending on the type of vehicle and the distance. Contact the hotel directly for pricing.

Nearby MRT Station & Bus Stops

Want to know the MRT nearby? While Genting Highlands is not directly served by the MRT, there are nearby bus stops that can connect you to other parts of Malaysia. Here's some information about nearby bus stations and bus stops nearby:

  • Awana Bus Terminal:

    This is the main bus terminal in Genting Highlands, located near the Awana Skyway cable car station. It's approximately 6 km from Grand Ion Delemen Hotel. From here, you can catch buses to Kuala Lumpur and other destinations.
  • Genting Highlands Bus Terminal:

    This bus terminal is located in the heart of Genting Highlands, near the First World Hotel. It's approximately 7 km from Grand Ion Delemen Hotel.

To use the buses, you can purchase tickets at the bus terminals or online. You can also use a Touch 'n Go card, which is a reloadable contactless payment card that can be used on public transport in Malaysia. Touch 'n Go cards can be purchased and reloaded at most convenience stores and petrol stations.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities for the whole family? Genting Highlands offers a variety of nearby places to go and nearby sightseeing places that are perfect for families with kids. Here are five things to see nearby:

  • Genting SkyWorlds Theme Park:

    A thrilling outdoor theme park with rides and attractions for all ages. Located in Genting Highlands, approximately 7 km from the hotel. Entry price starts from SGD 50.
  • Skytropolis Indoor Theme Park:

    An indoor theme park with a variety of rides and attractions, perfect for a rainy day. Located in First World Plaza, Genting Highlands, approximately 7 km from the hotel. Entry price starts from SGD 30.
  • Awana Skyway:

    Take a scenic cable car ride up to Genting Highlands, enjoying breathtaking views along the way. The Awana Skyway station is approximately 6 km from the hotel. A round-trip ticket costs around SGD 10.
  • Chin Swee Caves Temple:

    A beautiful Taoist temple located on a hillside in Genting Highlands. It's approximately 10 km from the hotel and admission is free.
  • Ripley's Adventureland:

    A collection of attractions including Ripley's Believe It or Not! and Jurassic Research Center. Located in Genting Highlands, approximately 7 km from the hotel. Prices vary depending on the attraction.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Grand Ion Delemen Hotel (Genting Highlands)

Wondering about nearby dining options? Genting Highlands offers a variety of local food and nearby dining options, from cafes and restaurants to local street food. Here are some recommendations for food eatiries near me:

Cafes/Restaurants:

  • Starbucks:

    Enjoy your favourite coffee and snacks at this popular chain. Located in various locations throughout Genting Highlands.
  • Burger & Lobster:

    Indulge in delicious burgers and fresh lobster dishes. Located in SkyAvenue, Genting Highlands.
  • Din Tai Fung:

    Savour authentic Taiwanese cuisine, including their famous soup dumplings. Located in SkyAvenue, Genting Highlands.

Local Street Food:

  • Kaya Toast:

    A classic Malaysian breakfast of toasted bread with kaya jam and butter.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Nasi Lemak:

    Fragrant rice cooked in coconut milk and pandan leaf, served with various side dishes.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth.
  • Char Kway Teow:

    Stir-fried rice noodles with prawns, cockles, and Chinese sausage.

Shopping places near Grand Ion Delemen Hotel (Genting Highlands)

Need to find dept stores near me? Genting Highlands offers a variety of shops near me and nearby shopping options, from malls to outlets. Here are some places to shop:

  • SkyAvenue:

    A large shopping mall located in Genting Highlands, offering a variety of international and local brands.
  • First World Plaza:

    Another shopping mall in Genting Highlands, featuring a mix of retail outlets and entertainment options.
  • Genting Highlands Premium Outlets:

    Located a short drive from Genting Highlands, this outlet mall offers a variety of designer brands at discounted prices.

Other Places to Stay Near Grand Ion Delemen Hotel

Looking for other accommodations in the area? Genting Highlands offers a range of hotels to suit different budgets and preferences. Here are some other options for your stay:

Luxury/5–6 star hotels nearby:

  • Resorts World Genting - Genting Grand:

    A luxurious hotel with a variety of amenities and stunning views.
  • Crockfords at Genting:

    An exclusive hotel offering personalized service and opulent accommodations.
  • Resorts World Awana:

    A resort hotel with a golf course and a range of recreational activities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-star hotels nearby:

  • First World Hotel:

    A large hotel with a variety of room types and dining options.
  • Swiss-Garden Hotel & Residences, Genting Highlands:

    A stylish hotel with comfortable accommodations and modern amenities.
  • Grand Ion Majestic Hotel:

    A contemporary hotel with spacious rooms and a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-star hotels nearby:

  • Hotel Seri Malaysia Genting Highlands:

    A budget-friendly hotel with basic amenities and comfortable accommodations.
  • Geo Resort & Hotel:

    A resort hotel with a focus on eco-tourism and sustainable practices.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at Grand Ion Delemen Hotel? With its stunning views, comfortable accommodations, and convenient location, it's the perfect choice for a relaxing getaway in Genting Highlands. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals! Book your room booking through Traveloka for exclusive discounts and promotions. Start planning your trip to Genting Highlands now!

Explore more options and book cheap hotels in Malaysia or find cheap hotels nearby for your next adventure.

All facilities in Grand Ion Delemen Hotel

Bar, Cafe and Lounge Grand Ion Delemen Hotel
Bar, Cafe and Lounge
Swimming Pool Grand Ion Delemen Hotel
Swimming Pool
Entertainment Facility Grand Ion Delemen Hotel
Entertainment Facility
Fitness Center Grand Ion Delemen Hotel
Fitness Center
Functional Hall Grand Ion Delemen Hotel
Functional Hall

Hotel Services

  • Concierge
  • Doorman
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Snacks
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Terrace

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Indoor pool
  • Outdoor facilities

Transportation

  • Area shuttle with surcharge
  • Secure parking

Nearby Facilities

  • Grocery
  • Shops

Sports and Recreations

  • Fitness center
  • Game room

Family-friendly Facilities

  • Children pool

Accessibilty

  • Disabled access friendly

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Grand Ion Delemen Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Daily Shuttle to/from First World Plaza Entrance/Sky Avenue is chargeable at MYR 5 / per seat / per way
Effective 1st March 2022, guests are required to pay MYR 3 per room per night for Cukai Kelestarian (Sustainability Tax) imposed by the State Government. This is not included in the room rate and will be paid directly at the hotel.

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Ion Delemen Hotel
1176
Number of floors in Grand Ion Delemen Hotel
37
Another facilities in Grand Ion Delemen Hotel
Concierge, Doorman, Express check-out, Front desk, 24-hour Receptionist

Frequently asked question in Grand Ion Delemen Hotel

Is Grand Ion Delemen Hotel parking free for hotel guests, and do you offer valet parking services?
Parking at Grand Ion Delemen Hotel is not free for guests. We do, however, offer valet parking as a paid service for your convenience. Please enquire at reception upon arrival for details on pricing and availability for both hotel parking and valet parking options.
Does Grand Ion Delemen Hotel offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at the Grand Ion Delemen Hotel. To clarify, I don't have access to real-time information, including hotel policies. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Grand Ion Delemen Hotel offer free hotel Wi-Fi for guests during their stay?
To confirm whether Grand Ion Delemen Hotel provides complimentary hotel wifi access, it's best to check directly with the hotel. Their website or a quick phone call will give you the most up-to-date and accurate information regarding their wifi policy for guests.
Where is the nearest MRT station or bus stops nearby Grand Ion Delemen Hotel? What are the top visitor attractions near the hotel?
The nearest MRT station and bus stops are within a short walk of Grand Ion Delemen Hotel; check a map app for precise locations as distances vary. For visitor attractions, you'll find plenty of things to do nearby, including shopping at Ion Orchard and exploring the vibrant Orchard Road area. Many other attractions are easily accessible via the nearby MRT station and bus stops.
Is Grand Ion Delemen Hotel a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific hotel policies. To find out if Grand Ion Delemen Hotel is pet-friendly, I recommend checking their official website or contacting them directly. Many hotels have specific pet policies, so confirming directly is the best way to ensure a smooth trip for you and your furry friend. Look for information on their website regarding their pet-friendly hotel or animal-friendly hotels policy.
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More Reviews from Other Guests in Grand Ion Delemen Hotel

Traveloka (2,311)
Other sources (512)
8.3
Very Good
From 2,311 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

7.9

Service and Facilites

8.3

People often mention about Grand Ion Delemen Hotel
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Bedroom (28)
Staff Friendliness (22)
Room Space (21)
Ambiance (20)
Hotel Area (20)
Surroundings (19)
Bathroom (16)
Taste (14)
Family Friendly (13)
Soundproof (13)
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Traveler Reviews Grand Ion Delemen Hotel

Number of reviews per page
20
40
Customer reviews
Ayu A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 day(s) ago
Best accommodation if you go to Genting. The rooms are very spacious. Most importantly, the pool is very nice because it has a roof so that my kids can swim even if it rains.
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E***A
icon-origin-TRAVELOKA
8.0
/10
Reviewed 7 day(s) ago
The location is excellent, but the room cleanliness is poor, the curtains are loose.
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C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
Honestly, the hotel is very comfortable with clean and cool air, it really makes you feel at home there, but it's a shame that in a hotel that big, guests have to find their own room without being accompanied by staff and are only directed to several towers. So far, everything is paid off with the view and cool air 🙂
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Irawaty
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
The room position is confusing, many buildings (1-7) have to go in and out of the building to reach the room. The bathroom gives off an unpleasant smell.
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Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you so much for your feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
s***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
good and steady although at first checking in was confusing because the towers were different
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Accommodation's Reply
07 Jul 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.7
/10
Reviewed 5 week(s) ago
The hotel is nice, the staff is not friendly, the room is not clean, there is a lot of dust & marks from the floor, there is a lot of hair under the mattress.
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Thank you. Customer Care
G***e
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Most of the places there was amazing, but the location is kind of bumpy when you try to go to other places out of the hotel: 3
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 7 week(s) ago
- Do not disturb button is spoilt, cleaner went into room when i was away - TV controller was not working (maybe wrong controller for the tv?) - Missing Aircon controller for the room - Room cupboard cannot be fully closed so light was on throughout - Double decker bed squeaks every time there is movement, felt unstable and unsafe
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2 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
L***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
apartment with hotel too,,when check in only one person guard must self service but assisted how to do it, there is charge service debit card the atmosphere is quite cool, only for ordinary food, order fried vermicelli oil is really a lot access to Genting must take a taxi / hotel bus my rosary was left behind I contacted the hotel via WA to ask for help sending it to the hotel in China town Kuala Lumpur later how much will I pay, but they said it can't have to pick it up myself, want to go back it takes time because I'm only in transit, disappointed also because the rosary is a gift from my child bought in the Vatican, if possible please help send it
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Guest, We deeply apologize for any inconvenience or grievances caused during your stay at our hotel. Please be assured that this is not reflective of our values and standards. Our hotel is always striving for improvement, and we greatly appreciate your honest review and opinions. Your complaint will be immediately relayed to the relevant staff to address the issue. Meanwhile, please allow us the opportunity to rectify our mistakes. Once again, we sincerely apologize for any inconvenience you experienced during your stay. We hope to welcome you back and ensure that your next visit will be flawless. Regards, Customer Care
T***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The hotel is great...clean...friendly service...there is a shuttle bus to Genting Highlands too
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4 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
VIGNESH V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
They provided awesome unblocked mountain view room. Staffs are very friendly, clean room and breakfast was nice. Enjoyed the stay thoroughly. Thanks Majestic team.
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
vinda i.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 12 week(s) ago
Access is difficult. The bus has to pay 7 ringgit per person. The food is not delicious. It is also difficult to find Grab. If you are on a vacation with your family, the place is okay. If you want to feel the atmosphere of a room above the clouds, this is worth a try.
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3 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Great hotel good services friendly and helpful staff
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Accommodation's Reply
29 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care.
Tommy L.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 15 week(s) ago
Staffs are friendly and helpful, security good.
1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
J***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
very good hotel, the room is big
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Accommodation's Reply
21 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
R***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
Decent stay and not too far from Genting Highlands.
1 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
David E.
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9.1
/10
Reviewed 17 week(s) ago
New building, spacious apartment with 2 rooms, family friendly.
2 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards-Customer Care
D***y
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9.7
/10
Reviewed 17 week(s) ago
Next trip, I'll definitely come here again.
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1 people find it helpful
Accommodation's Reply
06 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
F***a
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Leisure
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9.0
/10
Reviewed 17 week(s) ago
good ion delemen hotel good
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4 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
H***n
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Leisure
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9.1
/10
Reviewed 17 week(s) ago
The room is nice and comfortable. If you stay here, it's better to use your own transportation or rent a car.
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2 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Thank you so much for your positive feedback! We're glad to have you as our customer and it makes us incredibly happy to know that you enjoyed your stay. We'll continue working hard to provide you with an excellent experience. Have a good day! Regards, Customer Care
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Exterior 4 Grand Ion Delemen Hotel

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