Lagoon Residence @ Langkawi

Great people great service

Nothing much around the facility, lagoon is muddy during the day, bug and mosquitoes get inside room. I stayed over the water. Air conditioner was cold Shower floor was slippery

Outdated and poorly maintained property, staff are no where to see, poor air conditioning and no restaurant service.

Worst stay experience in my life so far. This property looked like a dead place. They took good 30 min to find my booking when I reached. Eventually agreed that it is there. The hotel has zero maintenance. No facilities. No amenities. Restaurant closed. Nothing to eat and order. I won’t recommend this place to anyone.

Our room size was ok but it was out-dated and not very clean. There was no beach just mud. They should call it the mud beach resort. Wouldnt recommends.

D scenery is good

The property is in urgent need of a renovation. From walls that had water leaks and haven’t been repainted in decades to dirty pool mats to a “beach” that you can’t swim in, this was overall just a bit of a shock.

I thought room service menu is very high standard. All staff are very kind and helpful. The room has a small bed for kid is really nice.

Nice location. Some room facilities were not working. Toilet flush knob was faultyThe aircon was temperature control was

The property is in a very bad condition. Please do not stay here. Room was full of red insects which can bite.

This hotel need serious maintenance jobs. It does not at all look like the images given in their website.I felt stupid and cheated with this booking. Wasted my money,time and spoilt our holiday mood.

The hotel is not well maintained. It is pretty worn out. bathrooms and faucets were old and leaky. Smell of mildew or dampness was annoying. The room was supposed to have two queen beds but it only had one queen bed and a single bed. The staff added a folding bed with a very thin mattress which was extremely uncomfortable. However, upon our complaint, they replaced the mattress with a better one. The beach in front of the hotel is not swimmable due to thick layer of sediments covering the beach. The so called Beach Resort lacked any dining or food service. No food or beverage available on the premises. The WiFi service was almost non-existent most of the time. The TV offered only 8 channels all in local language. Not a single English language programming. In an nutshell, it barely offered the minimum necessities. Will never recommend this hotel to anyone. Although, on a positive note, the staff were very courteous and helpful.

It was such a waste of time,money and vacation time. Super regretting it.They never mentioned the beach is not suitable and is not proper for swimming.the location, cleanness and their service was awful.

Resort need total refurb, 1. in room phone doesn’t work 2. No cold water in bathroom 3. Absolutely no water on last day due to some reason 4. Buildings are falling apart Plants growing out of the building

The facility is kind of a bit old. The toilet is not functioning well. Toiletries was not replaced.

I liked The view from my room, And i did not like That People Were diving In The pool with their clothes...!

Chalets were a bit run down and not maintained well however the staff were polite and service orientated;

Overall property is huge and good but furniture and fixtures aren't good. They are very old. Also since its next to sea baech so lot of mosquitoes. I travelled from KL to Langkawi and reqched at 10.30night. In my Room AC wasn't working completely. Toilet flush wasn't working properly and exhaust fan wasn't working at all in toilet. Though I booked room almost 2 and half mths back. When I raised concerns, receptionist gave me cottage villa that was not good either. She said I dont have any other room. So finally I had to compromise with 2 single bed room instead of double bed room. By the time I settled and shifted to new room it was more than 12am and I was cracking. Had pathetic experience and wouldn't recommend it to anyone...Rajeev Misra

Very old , no aircond, swimming poor no maintenance, Room door using manual key & always stuck to take out. not recommended to stay again.

Like the design and service of buggy. But the swimming pool looks dirty - water seems not changed everyday