Mercure Kota Kinabalu City Centre

Hotels
7.8
/10
Pleasant
835 reviews

What Guests Say About Their Stay

Abdullah S.
9.7
/ 10
Brand new hotel. Good service -good breakfast
RIGI ARIEA TRESYA
9.6
/ 10
I found the service is excellent from the top management and all of staff in the hotel... Excellent.
TINA
10.0
/ 10
Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Verified traveler
10.0
/ 10
We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Jose
10.0
/ 10
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
In the Area
See Map
No 41 Jalan Gaya, Kota Kinabalu, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000

Main Facilities

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This accommodation offers:
Swimming pool
Express check-out
24-hour Receptionist
Staying at Mercure Kota Kinabalu City Centre is a good choice when you are visiting Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88000
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Discover More About Mercure Kota Kinabalu City Centre

Mercure Kota Kinabalu City Centre Rates per Night

Looking for the best Mercure Kota Kinabalu City Centre hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Kota Kinabalu City Centre room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Kota Kinabalu City Centre Location & Address

Mercure Kota Kinabalu City Centre is located at No 41 Jalan Gaya, Kota Kinabalu, Pusat Bandar Kota Kinabalu, Kota Kinabalu, Sabah, Malaysia, 88000. It's situated in the Kota Kinabalu area of Malaysia, known for its vibrant nightlife and street food. The hotel address is Jalan Gaya, Pusat Bandar Kota Kinabalu, 88000 Kota Kinabalu, Sabah, Malaysia. The hotel is approximately 1 km from the city center.

How to go to Mercure Kota Kinabalu City Centre from Airport

Looking for the best way to get from Kota Kinabalu International Airport (BKI) to Mercure Kota Kinabalu City Centre? Here are a few options to consider for your hotel transfer:
  • Taxi (Most Direct):

    A taxi is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey typically takes around 15-20 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Kota Kinabalu. Simply book a ride through the Traveloka app upon arrival. This is often a more affordable option than traditional taxis.
  • Airport Bus (Most Affordable):

    The airport bus is the cheapest way to get to the city centre. Look for the bus stop outside the terminal. From the city centre bus terminal, you can take a short taxi or ride hailing service to the hotel.

Tips:

For the most convenient route, consider using a ride hailing service. It offers a balance of cost and convenience, and you can track your ride in real-time. If you're on a tight budget, the airport bus is a good option, but be prepared for a slightly longer journey.

Mercure Kota Kinabalu City Centre Reviews & Summary

Thinking of booking a stay at Mercure Kota Kinabalu City Centre? Let's dive into what makes this hotel a popular choice. Hotel reviews often highlight its central location, making it easy to explore the city's attractions and dining options. Guests consistently praise the hotel's comfortable rooms and friendly staff. The rooftop pool and bar are standout features, offering stunning views of Kota Kinabalu. Many appreciate the hotel's modern design and well-maintained facilities.

Here's a snippet from a recent review: "The Mercure was a fantastic choice for our Kota Kinabalu trip. The location was perfect, the staff were incredibly helpful, and the rooftop pool was a real treat. Highly recommended!"

Mercure Kota Kinabalu City Centre Room Types Available

Choosing the right room type can make all the difference in your hotel experience. Mercure Kota Kinabalu City Centre offers a variety of options to suit different needs and preferences. Here's a breakdown of the different hotel room types available:
  • Standard Room:

    A comfortable and well-equipped room, perfect for solo travellers or couples. Available in smoking and non-smoking options.
  • Superior Room:

    Slightly larger than the Standard Room, offering extra space and enhanced amenities.
  • Deluxe Room:

    Featuring panoramic city views and a bathtub in the ensuite bathroom.
  • Executive Suite:

    The most luxurious option, with a separate living area, a spacious bedroom, and premium amenities.
  • Family Room:

    Designed for families, with two double beds and ample space for everyone.

Please note that Mercure Kota Kinabalu City Centre is not a pet-friendly hotel. Contact the hotel directly for specific room features, such as bathtubs or bidets.

Hotel Facilities in Mercure Kota Kinabalu City Centre

Looking for a hotel with great amenities? Mercure Kota Kinabalu City Centre has you covered. The hotel boasts a range of hotel facilities to make your stay comfortable and enjoyable.
  • Rooftop Swimming Pool:

    Take a dip in the stunning rooftop pool while enjoying panoramic city views. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your trip with the hotel's well-equipped fitness centre. Open 24 hours.
  • Business Centre:

    Stay connected and productive with the hotel's business centre, offering printing and fax services.
  • Meeting Rooms:

    Ideal for business travellers, the hotel offers several meeting rooms with modern equipment.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.

Hotel Buffet or Restaurant/Cafe in Mercure Kota Kinabalu City Centre

Foodies, rejoice! Mercure Kota Kinabalu City Centre offers a variety of dining options to satisfy your cravings. Whether you're in the mood for a buffet or a casual cafe experience, you'll find something to love.
  • Maupassant Restaurant:

    Enjoy a delicious buffet breakfast, lunch, or dinner at Maupassant Restaurant. The buffet features a wide selection of international and local dishes. Price per person: SGD 35. Opening hours: 6:30 AM to 10:00 PM.
  • Fratini's Pasta & Pizza:

    Indulge in authentic Italian cuisine at Fratini's Pasta & Pizza. Signature dishes include the Spaghetti Carbonara and the Margherita Pizza. Opening hours: 11:00 AM to 11:00 PM.
  • The Lounge:

    Relax and unwind at The Lounge, offering a selection of coffee, tea, pastries, and light snacks. Opening hours: 7:00 AM to 1:00 AM.

Mercure Kota Kinabalu City Centre Airport pickups and How to Book

Need a hassle-free hotel to airport transfer? Mercure Kota Kinabalu City Centre offers convenient airport pick-up services.

To book an airport shuttle, simply contact the hotel directly at least 24 hours in advance. Provide your flight details and arrival time, and the hotel will arrange for a driver to meet you at the airport. Alternatively, you can book a ride hailing service via Traveloka upon arrival.

Nearby MRT Station & Bus Stops

Getting around Kota Kinabalu is easy with the city's public transportation options. Here are some nearby MRT stations and bus stops:
  • Wawasan Bus Terminal:

    Located approximately 1.5 km from the hotel, this bus terminal offers connections to various destinations in Sabah.
  • City Park Bus Stop:

    Situated just a short walk from the hotel, this bus stop provides access to local bus routes.

Please note that Kota Kinabalu does not have an MRT system. Public transport cards are not widely used; payment is typically made in cash on board the bus. You can purchase bus tickets directly from the driver.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do with the family near Mercure Kota Kinabalu City Centre? Kota Kinabalu offers a variety of attractions that are perfect for kids and adults alike.
  • Kota Kinabalu City Mosque (10 km):

    A stunning mosque built on a lagoon, offering beautiful photo opportunities. Entry is free.
  • Tanjung Aru Beach (7 km):

    A popular beach with golden sands and clear waters, perfect for swimming and sunbathing. Entry is free.
  • Lok Kawi Wildlife Park (25 km):

    Get up close and personal with Borneo's amazing wildlife, including orangutans and proboscis monkeys. Entry fee: SGD 15 per adult.
  • Mari Mari Cultural Village (30 km):

    Experience the rich culture and traditions of Sabah's indigenous tribes. Entry fee: SGD 60 per adult.
  • Manukan Island (15 minutes by boat):

    Part of the Tunku Abdul Rahman Marine Park, this island offers pristine beaches, snorkelling, and diving opportunities. Boat transfer: SGD 20 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Mercure Kota Kinabalu City Centre (Kota Kinabalu)

Craving some delicious food near Mercure Kota Kinabalu City Centre? You're in luck! Kota Kinabalu is a food lover's paradise, with a wide range of dining options to choose from.

Cafes/Restaurants:

  • Biru Biru Cafe & Bar:

    A trendy cafe serving Western and Asian dishes, as well as a variety of cocktails.
  • Little Italy:

    A popular Italian restaurant offering classic pasta dishes, pizzas, and desserts.
  • Upperstar Restaurant & Bar:

    A casual dining spot with a diverse menu, including burgers, steaks, and local specialties.

Local Street Food:

  • Nasi Lemak:

    A fragrant rice dish cooked in coconut milk and pandan leaf, served with fried chicken, peanuts, and sambal.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth, prawns, and vegetables.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Kaya Toast:

    Toasted bread with kaya (coconut jam) and butter.
  • Roti Canai:

    A flaky flatbread served with dhal or curry.

Shopping places near Mercure Kota Kinabalu City Centre (Kota Kinabalu)

Need to indulge in some retail therapy? Mercure Kota Kinabalu City Centre is conveniently located near several shopping destinations.
  • Suria Sabah Shopping Mall:

    A modern shopping mall with a wide range of international and local brands.
  • Centre Point Sabah:

    A popular shopping mall offering a mix of fashion, electronics, and dining options.
  • Kota Kinabalu Central Market:

    A bustling market where you can find fresh produce, local handicrafts, and souvenirs.

Other Places to Stay Near Mercure Kota Kinabalu City Centre

Looking for alternative accommodations in Kota Kinabalu? Here are some other hotels to consider:

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Tanjung Aru, Kota Kinabalu:

    A luxurious resort with stunning ocean views and world-class amenities.
  • Hyatt Regency Kinabalu:

    A stylish hotel in the heart of the city, offering comfortable rooms and excellent service.
  • The Magellan Sutera Resort:

    A beautiful resort with a private beach, several swimming pools, and a variety of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Grandis Hotels and Resorts:

    A modern hotel with a rooftop pool and bar, offering stunning city views.
  • Promenade Hotel Kota Kinabalu:

    A comfortable hotel with a central location, close to shopping and dining options.
  • The Klagan Hotel:

    A stylish hotel with a contemporary design, offering comfortable rooms and a range of amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Hotel Eden54:

    A budget-friendly hotel with clean and comfortable rooms, located in the city centre.
  • Gaya Centre Hotel:

    A simple and convenient hotel with a central location, close to shops and restaurants.
  • Lavender Lodge:

    A charming guesthouse with a relaxed atmosphere, offering affordable accommodation.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Ready to experience the best of Kota Kinabalu? Mercure Kota Kinabalu City Centre offers a fantastic base for exploring this vibrant city. With its central location, comfortable rooms, and excellent facilities, it's the perfect choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to create unforgettable memories in Kota Kinabalu. Book your stay at Mercure Kota Kinabalu City Centre through Traveloka for the best deals and a seamless booking experience. Start planning your adventure now and book cheap hotels in Malaysia or find cheap hotels nearby.

All facilities in Mercure Kota Kinabalu City Centre

Others Mercure Kota Kinabalu City Centre
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Parking with surcharge

General

  • Swimming pool

Public Facilities

  • WiFi in public area

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Kota Kinabalu City Centre

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - to 12:00
Number of floors in Mercure Kota Kinabalu City Centre
25
Another facilities in Mercure Kota Kinabalu City Centre
Concierge, Express check-out, 24-hour Receptionist, Parking with surcharge, Swimming pool

Frequently asked question in Mercure Kota Kinabalu City Centre

What is normal check-in & check-out time at Mercure Kota Kinabalu City Centre?
The standard check-in time at Mercure Kota Kinabalu City Centre is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Kota Kinabalu City Centre
Mercure Kota Kinabalu City Centre has a 4.0-star rating.
How many floors does Mercure Kota Kinabalu City Centre have?
Mercure Kota Kinabalu City Centre has 25.
Are there any parking spots at Mercure Kota Kinabalu City Centre ?
Yes: Yes, there are parking spots at Mercure Kota Kinabalu City Centre
Is there a swimming pool at Mercure Kota Kinabalu City Centre?
Yes, a swimming pool is available at Mercure Kota Kinabalu City Centre.
See All

More Reviews from Other Guests in Mercure Kota Kinabalu City Centre

7.8
Pleasant
From 677 reviews
Cleanliness

7.8

Room Comfort

8.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Kota Kinabalu City Centre

Number of reviews per page
20
40
Top reviews
Joseph william
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

no thanks
chin chan
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Comfortable and well maintained
TINA
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Naiyeak
icon-Leisure
Leisure
2.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very friendly and nice views
Azaiddy
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Old property. Need renovation.
Verified traveler
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Read More
Jose
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
satoshi
4.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The floor of toilet, and sink area are wet every time due to water leakage.
Verified traveler
8.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Big room. Comfortable bed. Strong water. Small bathroom and toilet.
Jesse
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.
Read More
Marisa
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else
Yog Gin
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.
lau
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.
Read More
Francisco
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

All the staff was very helpful and accommodating.
Richard
icon-Leisure
Leisure
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Read More
Alex Fong
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

Staff are helpful and friendly.. would be good if can provide parking space.
NOEL
4.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.
Read More
Verified traveler
10.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Noorshafiq
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.
leon
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Good
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mercure Kota Kinabalu City Centre

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 677 reviews
Cleanliness

7.8

Room Comfort

8.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Kota Kinabalu City Centre

Number of reviews per page
20
40
Top reviews
Joseph william
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

no thanks
chin chan
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Comfortable and well maintained
TINA
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.
Naiyeak
icon-Leisure
Leisure
2.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very friendly and nice views
Azaiddy
icon-Business
Business
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Old property. Need renovation.
Verified traveler
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

We were given a room looking out to the sea; great view. Once the vacant lot between the hotel and the sea is constructed, the view of the sea will be blocked. Bed is comfortable. Service is good. What pulled down the score is the hotel conditions. There are stains along the edging of the shower screens and walls. The bathroom grout is clean. There are moldy spots in the tiles of the swimming pool grout at the water level.
Read More
Jose
10.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
satoshi
4.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The floor of toilet, and sink area are wet every time due to water leakage.
Verified traveler
8.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Big room. Comfortable bed. Strong water. Small bathroom and toilet.
Jesse
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.
Read More
Marisa
2.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else
Yog Gin
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.
lau
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 94 week(s) ago

Hotels.com verified review

Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.
Read More
Francisco
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

All the staff was very helpful and accommodating.
Richard
icon-Leisure
Leisure
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Read More
Alex Fong
icon-Business with Partner
Business with Partner
8.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

Staff are helpful and friendly.. would be good if can provide parking space.
NOEL
4.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.
Read More
Verified traveler
10.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Noorshafiq
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.
leon
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Good
Number of reviews per page
20
40