Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Hotels
8.4
/10
Very Good
486 reviews

What Guests Say About Their Stay

KAI JIN
10.0
/ 10
Overall experience was within expectation for a returning guest like me. Please keep it up and thanks for the experiences
Shuaib
10.0
/ 10
Their apartments are suitable for family holidays! Clean and comfortable however really need to attend to maintenance especially teh balconies.
Deborah
10.0
/ 10
Great location just next to Zenith mall and opposite Komtar/City Square. Apartment was fully equipped and rooms and bathrooms were clean and comfortable. Would recommend (:
In the Area
See Map
82C, Jalan Trus, Johor Bahru - City Center, Johor Bahru, Johor, Malaysia, 80000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Shama Suasana Johor Bahru Staying at Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) is a good choice when you are visiting Johor Bahru - City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

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82C, Jalan Trus, Johor Bahru - City Center, Johor Bahru, Johor, Malaysia, 80000
Lobby Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
Lobby 2 Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Discover More About Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) Rates per Night

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) Location & Address

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) is located at 82C, Jalan Trus, Johor Bahru - Pusat Bandar, Johor Bahru, Johor, Malaysia, 80000. It's situated in the Johor Bahru area of Malaysia, known for its vibrant nightlife and street food. The hotel is approximately 1 km from the city center.

How to go to Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) from Airport

Getting from Senai International Airport (JHB) to Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) is a breeze, with several convenient options available. Whether you're looking for a quick hotel transfer or a budget-friendly journey, here's a breakdown of your choices for transfer from airport to hotel:

  • Taxi (most direct):

    A taxi is the most straightforward way to reach the hotel. You can easily find taxis at the airport's designated taxi stand. The journey typically takes around 30 minutes, depending on traffic.
  • Ride Hailing (convenient):

    Ride Hailing services are readily available at Senai International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This option offers a balance of convenience and cost-effectiveness.
  • Airport Bus (most affordable):

    The airport bus provides a budget-friendly option for travelling to Johor Bahru city centre. From there, you can take a short taxi or Ride Hailing ride to the hotel.

Tips:

For the most convenient route, consider a Ride Hailing service. It offers door-to-door service and can be booked in advance. If you're on a budget, the airport bus followed by a short taxi ride is a good alternative.

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) Reviews & Summary

Looking for all about hotel Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)? This hotel consistently receives positive hotel reviews, praised for its excellent location, comfortable accommodations, and friendly service. Guests particularly love the hotel's proximity to popular attractions and dining options.

A standout feature of Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) is its rooftop infinity pool, offering stunning views of the city skyline. The spacious suites and well-equipped fitness centre are also frequently mentioned as highlights. One recent guest raved, "The location was perfect, the room was spacious and clean, and the staff were incredibly helpful. I would definitely stay here again!"

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a look at the different hotel bedroom types available:

  • Studio Suite:

    Ideal for solo travellers or couples, these suites offer a comfortable living space with a kitchenette.
  • One-Bedroom Suite:

    Perfect for small families or those seeking extra space, these suites feature a separate bedroom and living area.
  • Two-Bedroom Suite:

    Great for larger families or groups, these suites provide two separate bedrooms and a spacious living area.
  • Three-Bedroom Suite:

    The most spacious option, these suites offer three separate bedrooms and a large living area, ideal for extended stays or large groups.

All suites are non-smoking and offer city views. Bathtubs are available in select suites. The hotel is not pet-friendly.

Hotel Facilities in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

When choosing a hotel, the available hotel facilities can significantly enhance your experience. Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) boasts a range of hotel amenities designed to cater to both adults and children. Here's a glimpse of what you can expect:

  • Rooftop Infinity Pool:

    Enjoy stunning city views while taking a refreshing dip. Open daily from 7:00 AM to 10:00 PM.
  • Fitness Centre:

    Stay active during your stay with a well-equipped fitness centre. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained with a variety of activities and games. Open daily from 9:00 AM to 6:00 PM.
  • Restaurant:

    Indulge in delicious meals at the hotel's restaurant. See details below.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

A great hotel buffet or restaurant can be a highlight of any trip. Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) offers several dining options, including a restaurant and cafe, to satisfy your culinary cravings. Here's what you can expect:

  • Suasana Restaurant:

    This hotel restaurant offers a diverse menu of international and local cuisine. While there isn't a specific hotel buffet, they often have special themed nights with buffet-style offerings. Prices vary depending on the promotion. Open for breakfast, lunch, and dinner.
  • Coffee@Suasana:

    This hotel cafe is the perfect spot for a quick bite or a relaxing coffee break. They offer a selection of pastries, sandwiches, and beverages. Prices range from SGD 5 to SGD 15. Open daily from 7:00 AM to 10:00 PM.

The Suasana Restaurant is known for its Nasi Goreng Kampung, a signature dish that's a must-try.

Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) Airport pickups and How to Book

Looking for hotels with airport shuttle services? Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) does not directly offer airport pick-up services. However, arranging a hotel to airport transfer is easy with ride-hailing or taxi services readily available at Senai International Airport.

To book your stay at Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru), simply visit Traveloka. Select your desired dates, room type, and any add-ons. Complete your booking by providing your payment information. No advance notice is required for booking, but it's always a good idea to book in advance, especially during peak season, to ensure availability.

Nearby MRT Station & Bus Stops

Convenient access to public transportation is essential for exploring a new city. While Johor Bahru's MRT system is still under development, there are several nearby bus stops that provide easy access to various parts of the city. Here's a list of nearby MRT station and bus stops:

  • JB Sentral Bus Terminal (500m):

    This major transportation hub offers bus services to various destinations within Johor Bahru and beyond.
  • City Square Bus Stop (800m):

    Located near the City Square shopping mall, this bus stop provides access to many local routes.

To use the bus services, you can purchase a Touch 'n Go card at the JB Sentral Bus Terminal or at select convenience stores. This card can be used to pay for fares on most buses in Johor Bahru.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and searching for nearby activities? Johor Bahru offers a plethora of nearby places to go that are perfect for families and kids. From theme parks to cultural experiences, there's something for everyone. Here are five nearby sightseeing places to consider:

  • LEGOLAND Malaysia (25 km):

    A world of LEGO adventures awaits! Enjoy thrilling rides, interactive shows, and incredible LEGO displays. Entry price: SGD 85 per adult.
  • Hello Kitty Town (25 km):

    Step into the adorable world of Hello Kitty and her friends. Enjoy themed rides, shows, and activities. Entry price: SGD 60 per adult.
  • Johor Zoo (3 km):

    Get up close and personal with a variety of animals from around the world. A great option for a fun and educational day out. Entry price: SGD 5 per adult.
  • Angry Birds Activity Park (1 km):

    An indoor activity park featuring Angry Birds-themed games and attractions. Perfect for energetic kids. Entry price: SGD 25 per adult.
  • Danga Bay (5 km):

    A waterfront recreational area with amusement park rides, restaurants, and shops. A great place to spend an evening with the family. Free entry (rides and activities are individually priced).

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) (Johor Bahru)

Exploring the local food scene is a must when visiting Johor Bahru. If you're looking for nearby dining options, you'll find a variety of cafes, restaurants, and local street food vendors to satisfy your cravings. Here are some food eatiries near me:

Cafes/Restaurants:

  • Flowers in the Window (500m):

    A charming cafe serving delicious brunch and coffee.
  • замены Starbucks (800m):

    A popular coffee chain offering a variety of coffee drinks and snacks.
  • The Replacement Lodge & Kitchen (1km):

    A stylish cafe and restaurant serving modern cuisine.

Local Street Food:

  • Kaya Toast:

    A classic Malaysian breakfast of toasted bread with kaya jam and butter.
  • Satay:

    Grilled skewers of marinated meat served with peanut sauce.
  • Nasi Lemak:

    Fragrant rice cooked in coconut milk and pandan leaf, served with various side dishes.
  • Laksa:

    A spicy noodle soup with a rich coconut milk broth.
  • Char Kway Teow:

    Stir-fried noodles with prawns, cockles, and Chinese sausage.

Shopping places near Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) (Johor Bahru)

Whether you're looking for souvenirs or indulging in some retail therapy, Johor Bahru offers a variety of nearby shopping destinations. From malls near hotel to department stores, here are some shops near me to explore:

  • City Square Johor Bahru (800m):

    A popular shopping mall with a wide range of retail outlets, restaurants, and entertainment options.
  • Komtar JBCC (1km):

    Another major shopping mall connected to City Square, offering a mix of international and local brands.
  • Johor Premium Outlets (25km):

    A great place to find discounted designer goods.

Other Places to Stay Near Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

If Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) isn't quite what you're looking for, there are plenty of other apartment and affordable hotels nearby to choose from. Here's a selection of some of the best hotel nearby:

Luxury/5–6 Star Hotels Nearby:

  • DoubleTree by Hilton Johor Bahru:

    Offers stunning views and luxurious amenities.
  • Amari Johor Bahru:

    Known for its excellent service and central location.
  • Holiday Inn Johor Bahru City Centre:

    A modern hotel with a rooftop pool.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

Four-Star Hotels Nearby:

  • Holiday Inn Express & Suites Johor Bahru:

    A comfortable and convenient option for business and leisure travellers.
  • Thistle Johor Bahru:

    Offers a relaxing stay with a beautiful garden setting.
  • Grand Paragon Hotel Johor Bahru:

    A well-appointed hotel with a range of facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Malaysia!

Three-Star Hotels Nearby:

  • Hotel Granada Johor Bahru:

    A budget-friendly option with comfortable rooms.
  • TROVE Johor Bahru:

    A stylish hotel with a modern design.
  • Amari Johor Bahru:

    Known for its excellent service and central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Malaysia!

Conclusion

Finding the perfect hotel for your trip to Johor Bahru is essential for a memorable experience. Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru) offers a fantastic location, comfortable accommodations, and a range of amenities to suit your needs. Check hotel availability and make your hotel reservations today!

Ready to book your stay? Traveloka offers a seamless booking experience with a wide selection of hotels and accommodations to choose from. Don't miss out on exclusive deals and promotions. Start planning your Johor Bahru adventure now and book cheap hotels in Malaysia or find cheap hotels nearby!

All facilities in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Lobby Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
Lobby
Bedroom Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
Bedroom
Others Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
Others
In-room Bathroom Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
In-room Bathroom

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Continental breakfast
  • Hot breakfast
  • Nightclub
  • Set menu dinner
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool

In-room Facilities

  • Desk
  • Kitchenette
  • Refrigerator
  • Shower
  • TV

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Hotel Services

  • 24-hour security
  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Pool sun loungers

Public Facilities

  • Elevator
  • Restaurant

Family-friendly Facilities

  • Children pool

Transportation

  • Valet parking (surcharge)

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Tourism Tax

Tourism tax MYR 12.00 will be charged upon check-in (per room/per night).

Additional Policy

Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room for all registered hotels with the Malaysian Government. This is in addition to the existing taxes that could be collected at the hotel upon check-in. Please check with the hotel upon arrival regarding these taxes.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
88
Number of floors in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
7
Another facilities in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Is Shama Suasana Johor Bahru Formerly Known As Suasana All Suites Hotels Johor Bahru parking free for hotel guests, and do you offer valet parking services?
Shama Suasana Johor Bahru (formerly Suasana All Suites Hotels Johor Bahru) does offer complimentary hotel parking for guests. However, valet parking services are not currently provided. Please be aware that parking availability is subject to space.
Does Shama Suasana Johor Bahru Formerly Known As Suasana All Suites Hotels Johor Bahru offer hotel smoking rooms or designated smoking areas for guests?
I do not have access to real-time information, including the current policies of Shama Suasana Johor Bahru. To find out if they offer hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Shama Suasana Johor Bahru Formerly Known As Suasana All Suites Hotels Johor Bahru offer free hotel Wi-Fi for guests during their stay?
Shama Suasana Johor Bahru, formerly Suasana All Suites Hotels Johor Bahru, provides complimentary hotel WiFi to all guests throughout their stay. Enjoy seamless connectivity with our reliable internet access, allowing you to stay connected and productive during your visit. Check with reception upon arrival for details on accessing the hotel wifi network.
Where is the nearest MRT station or bus stops nearby Shama Suasana Johor Bahru Formerly Known As Suasana All Suites Hotels Johor Bahru? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Shama Suasana Johor Bahru, offering easy access to the city. While there isn't an MRT station immediately nearby, bus routes provide convenient transport. For visitor attractions, explore the nearby Johor Bahru City Square and the bustling JBCC mall, offering a mix of shopping and dining. These things to do nearby are easily accessible using the local bus network.
Is Shama Suasana Johor Bahru Formerly Known As Suasana All Suites Hotels Johor Bahru a pet friendly hotel?
I understand you're looking for information on whether Shama Suasana Johor Bahru (formerly Suasana All Suites Hotels Johor Bahru) is a pet-friendly hotel. Unfortunately, I don't have access to real-time information on their pet policies. To find out definitively if they welcome pets, I recommend checking their official website or contacting them directly. Many hotels have specific policies regarding animal friendly hotels and pet friendly hotel accommodations, so it's best to confirm with the hotel itself.
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More Reviews from Other Guests in Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

8.4
Very Good
From 367 reviews
Cleanliness

8.6

Room Comfort

8.6

Service and Facilites

8.0

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Traveler Reviews Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Number of reviews per page
20
40
Top reviews
Diana
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Shama Suasana is conveniently located near 2 shopping malls & it is well maintained.
Rekha
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Comfortable stay
KAI JIN
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Overall experience was within expectation for a returning guest like me. Please keep it up and thanks for the experiences
Wai Kheong
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Just a simple overnight in JB. Room is big by hotel standards, it’s more of a one room studio apartment. Space wise it’s comfortable, but as in all establishments in JB, property can be better maintained.
Shuaib
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Their apartments are suitable for family holidays! Clean and comfortable however really need to attend to maintenance especially teh balconies.
Deborah
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location just next to Zenith mall and opposite Komtar/City Square. Apartment was fully equipped and rooms and bathrooms were clean and comfortable. Would recommend (:
Caleb
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Excellent value for the price of the room. Location and convenience were what sealed the deal.
Halimatus
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Location is good. Opposite of shopping malls, just walking distance. Swift check-in. Rooms were clean. There were towels provided. Easy check in and out.
Mohamed
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The only negative thing was the shower soap dipenser.need to be changed
Chua Yeow Meng
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Surprised how big the apartment was. Hall was large and spacious and the toilet had a walk in as well
Audrey
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Seems safer than some other hotel apartments..
Khirahman
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

One of the best..
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Best location in Johor. Nearby all the food and shopping areas. Beautiful view and the rooms are spacious and clean. There is even a dining table, a living room and kitchenette for your cooking if there is a need to. Its pricey but it is worth the money for the comfort and feel of home
Wai Ngan
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Location super, link to alternative road, no jam to get back to hotel. Condition n cleanliness not so good, especially when compared to high price paid.
Teck Heng
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

During midnight 4am, the upper floor keep have thing drop or pulling sofa or tablet sound.
Azizan
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

It is smacked in the middle of the city which understandably can get pretty noisy at night
Jonathan
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

( ) Property near shipping malls. (-) But the facility need to improve, the seats at lobby surface worn out, the room soap dispenser is not working, sound proof between rooms can hear furniture movement above the room.
Jackson
8.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Convenience and cleanliness
Jasmine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

Just sharing our experience & observation. We (4pax) checked in to Suasana Suites Hotel Johor Bahru along Jalan Trus on 21/06/2024, Friday. Upon check-in, we realized that only 1 guest lift, out of the 4, is working. There was a notice at the frontdesk dated 11/06/2024, informing that all 4 guest lifts are out of order & only the service lift was available. With 1 guest lift & 1 service lift available at the point of our check-in, we took an average of 40mins to wait for either lift. 2nd guest lift was up & running on 23/06/2024. This incident had compromised our experience with the hotel. There was no effort made for service recovery. The room itself was poorly maintained. Clothes holder behind bathroom door was loose, towel rack was loose, bathroom tap fell off, kitchen tap was leaking, toilet roll holder was loose, cockroach in the living room. We stayed at Level 29, we were able to hear the music from Lepak Corner quite clearly till wee hours on Friday & Saturday. In the morning, the construction sound started as early as 8am. This is my second time here. The first time was in Aug 2023 and I had a good experience- bed was comfortable and room was clean. But I can’t say the same this time round. I will think twice about booking this hotel again.
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koh
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Through out the stay all the lifts were out of order except the service lift. Inconvenience and lack of communication and updates.
Number of reviews per page
20
40

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Bedroom 4 Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.