StayInn Gateway Hotel Apartment

Apartments
7.8
/10
Very Good
332 reviews

What Guests Say About Their Stay

satiah
10.0
/ 10
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
CHUNG PONG
10.0
/ 10
We felt comfortable and safe staying at this hotel. Plus it also has a rooftop pool so it was really nice.
john koh
10.0
/ 10
Love it, worth it. Simple breakfast and excellent staffs. Only minor set back is the lift to the lobby is slow due to offices up the building.
In the Area
See Map
9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100

Main Facilities

Read More
AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: apartment was previously named Stayinn Gateway Hotel Apartment Staying at StayInn Gateway Hotel Apartment is a good choice when you are visiting Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around StayInn Gateway Hotel Apartment

9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100
Discover More Places
Lobby StayInn Gateway Hotel Apartment
Lobby 2 StayInn Gateway Hotel Apartment

Discover More About StayInn Gateway Hotel Apartment

StayInn Gateway Hotel Apartment Rates per Night

StayInn Gateway Hotel Apartment room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best StayInn Gateway Hotel Apartment hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

StayInn Gateway Hotel Apartment Location & Address

StayInn Gateway Hotel Apartment is located at 9, Jalan Bukit Mata, Bandaraya Kuching, Kuching, Sarawak, Malaysia, 93100. It's situated in the Kuching area of Malaysia, known for its vibrant atmosphere and local attractions. The hotel is approximately 5 km from the city center.

How to go to StayInn Gateway Hotel Apartment from Airport

Need a hotel transfer from the airport to hotel? Getting to StayInn Gateway Hotel Apartment from Kuching International Airport is a breeze. Here are a few options for your hotel transfer:
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking around 20-30 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services offer a convenient and often cheaper alternative to taxis. Simply book a ride through the app after you land.
  • Airport Bus (Budget-Friendly):

    The airport bus is the most affordable option, but it takes longer and may require a transfer to reach the hotel. Check the bus schedule and route beforehand.

Tips:

For the most convenient route, consider a Ride Hailing service or a taxi, especially if you have luggage. Pre-booking an airport transfer through Traveloka can also save you time and hassle.

StayInn Gateway Hotel Apartment Reviews & Summary

Looking for all about hotel StayInn Gateway Hotel Apartment? Check out the hotel reviews to see what other guests have to say. This hotel is known for its comfortable accommodations and convenient location. Guests love the hotel's friendly staff and clean rooms. A standout feature is the rooftop pool, offering stunning views of Kuching. One recent guest wrote: "The perfect place to stay in Kuching! Excellent service, great location, and the rooftop pool is a must-see." Book your stay today and experience it for yourself!

StayInn Gateway Hotel Apartment Room Types Available

Choosing the right hotel room type can make all the difference. StayInn Gateway Hotel Apartment offers a variety of categories of hotel rooms to suit every traveller's needs. Here are the different hotel bedroom types available:
  • Standard Room:

    A comfortable room with a queen-sized bed, ideal for solo travellers or couples. Non-smoking rooms are available.
  • Deluxe Room:

    A larger room with a king-sized bed and a seating area. Enjoy city views from the window. Bathtubs are available in some deluxe rooms.
  • Family Suite:

    A spacious suite with two bedrooms and a separate living area, perfect for families. Non-smoking and pet-friendly options are available (additional charges may apply).
  • Executive Suite:

    The most luxurious option, featuring a king-sized bed, a separate living area, and a balcony with panoramic views. Includes a bathtub and bidet.

Hotel Facilities in StayInn Gateway Hotel Apartment

Looking for top-notch hotel amenities? StayInn Gateway Hotel Apartment boasts a range of hotel facilities to make your stay enjoyable. Here are some of the hotel facilities available:
  • Swimming Pool:

    Take a dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active in the well-equipped fitness centre, open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the on-site restaurant (see details below).
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.

Hotel Buffet or Restaurant/Cafe in StayInn Gateway Hotel Apartment

Craving a delicious meal at the hotel restaurant? StayInn Gateway Hotel Apartment offers several dining options, including a hotel buffet and a cozy hotel cafe. Here's what you can expect:
  • The Gateway Restaurant:

    Serves a variety of international and local cuisine. The hotel buffet breakfast is available from 6:30 AM to 10:30 AM, priced at SGD 30 per person.
  • The Coffee Bean & Tea Leaf:

    Enjoy coffee, tea, and light snacks at this popular hotel cafe, open from 7:00 AM to 11:00 PM.
  • Signature Dish:

    Don't miss the Sarawak Laksa, a local specialty, at The Gateway Restaurant.

StayInn Gateway Hotel Apartment Airport pickups and How to Book

Need hotels with airport shuttle services? StayInn Gateway Hotel Apartment offers a convenient hotel to airport transfer service. To book an airport pick-up, contact the hotel at least 24 hours in advance. Provide your flight details and estimated arrival time. The service costs approximately SGD 50 per trip.

Nearby MRT Station & Bus Stops

Wondering about nearby MRT station and bus stops nearby? Getting around Kuching from StayInn Gateway Hotel Apartment is easy with these public transportation options:
  • Kuching Sentral Bus Terminal:

    Located approximately 3 km from the hotel. This is the main bus terminal for long-distance travel.
  • Local Bus Stops:

    Several bus stops are located within walking distance of the hotel. Check the local bus routes for destinations within Kuching.

Public Transport Card:

The Sarawak Transport Card can be used on local buses. You can purchase and top up the card at Kuching Sentral Bus Terminal.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Kuching offers plenty of things to see nearby that are perfect for kids. Here are some nearby sightseeing places to consider:
  • Semenggoh Wildlife Centre (20 km):

    See orangutans in their natural habitat. Entry fee: SGD 10.
  • Sarawak Cultural Village (32 km):

    Experience the diverse cultures of Sarawak. Entry fee: SGD 25.
  • Rainforest World Music Festival (32 km):

    An annual music festival held at Sarawak Cultural Village. Ticket prices vary.
  • Kuching Waterfront (5 km):

    Enjoy a stroll along the riverfront with shops and restaurants. Free.
  • Fort Margherita (6 km):

    Explore this historic fort with panoramic views. Entry fee: SGD 5.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near StayInn Gateway Hotel Apartment (Kuching)

Exploring nearby dining options and local food is a must when visiting Kuching. Here are some local restaurant and food eatiries near me:
  • Cafes/Restaurants:

    • Zinc Restaurant & Bar:

      Offers a modern dining experience with a variety of international dishes.
    • Lepau Restaurant:

      Serves authentic Sarawakian cuisine in a traditional setting.
    • The Marian Boutique Lodging House:

      A charming cafe with a selection of cakes, pastries, and coffee.
  • Local Street Food:

    • Sarawak Laksa:

      A spicy noodle soup with prawns, chicken, and a rich coconut broth.
    • Kolo Mee:

      A dry noodle dish with minced pork, char siu, and fried shallots.
    • Mee Goreng Mamak:

      Indian-style fried noodles with vegetables, egg, and spices.
    • Satay:

      Grilled skewers of marinated meat served with peanut sauce.
    • Oyster Omelette (Orh Luak):

      A savory omelette with fresh oysters and tapioca starch.

Shopping places near StayInn Gateway Hotel Apartment (Kuching)

Looking for nearby shopping and dept stores near me? Kuching offers a variety of shops near me, from modern malls to traditional markets. Here are some nearby shopping destinations:
  • Plaza Merdeka:

    A modern shopping mall with a wide range of retail outlets and restaurants.
  • Hills Shopping Mall:

    Another popular mall with a mix of local and international brands.
  • Main Bazaar:

    A historic street lined with shops selling souvenirs, handicrafts, and antiques.

Other Places to Stay Near StayInn Gateway Hotel Apartment

Searching for other apartment or affordable hotels nearby? Kuching has a range of options, from luxury five star hotels near me to comfortable three star hotel nearby. Here are some alternatives to consider:
  • Luxury/5-Star Hotels:

    • Pullman Kuching:

      A luxurious hotel with stunning views of the city.
    • Grand Margherita Hotel:

      Offers a comfortable stay with excellent amenities.
    • Riverside Majestic Hotel Astana Wing:

      A stylish hotel with a riverside location.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

  • Four-Star Hotels:

    • Merdeka Palace Hotel & Suites:

      A historic hotel with a grand ambiance.
    • The Waterfront Hotel Kuching:

      Located on the Kuching Waterfront, offering easy access to attractions.

    ...on 4 Star Hotel in Malaysia!

  • Three-Star Hotels:

    • Harbour View Hotel:

      A budget-friendly option with a convenient location.
    • Tune Hotel Waterfront Kuching:

      Offers basic but comfortable accommodations.

    ...on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at StayInn Gateway Hotel Apartment? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for your trip to Kuching. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals for room booking. Visit Traveloka to book cheap hotels in Malaysia and find cheap hotels nearby.

All facilities in StayInn Gateway Hotel Apartment

Swimming Pool StayInn Gateway Hotel Apartment
Swimming Pool
Fitness Center StayInn Gateway Hotel Apartment
Fitness Center
Functional Hall StayInn Gateway Hotel Apartment
Functional Hall
Lobby StayInn Gateway Hotel Apartment
Lobby
Accommodation Services StayInn Gateway Hotel Apartment
Accommodation Services

In-room Facilities

  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Garden
  • Outdoor pool
  • Sun loungers

Food and Drinks

  • Breakfast
  • No alcohol

Transportation

  • Limited parking

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in StayInn Gateway Hotel Apartment

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Check in is at 2pm, check out is before 12noon. Late check out is chargeable RM20nett per hour from 1pm onwards. Lobby Floor at Level 4, Reception is 24hrs. Hotel is connecting to Carpark building (surcharge). Hotel provide free parking at availability upon arrival (refundable deposit required @ RM100 per lot).
For bookings made between 1 - 10 Oct 2020, Deluxe 2-Bedroom Apartment (Room Only) will have Guaranteed Free Upgrade to Premier 2-Bedroom Apartment (Room Only)

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
Read All

General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at StayInn Gateway Hotel Apartment
44
Number of floors in StayInn Gateway Hotel Apartment
11
Another facilities in StayInn Gateway Hotel Apartment
Cable TV, Desk, DVD player, Hairdryer, In-room safe

Frequently asked question in StayInn Gateway Hotel Apartment

What are available facilities at StayInn Gateway Hotel Apartment?
There are top facilites at StayInn Gateway Hotel Apartment such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at StayInn Gateway Hotel Apartment?
The standard check-in time at StayInn Gateway Hotel Apartment is starting from From 14:00 while the latest check-out time is at Before 12:00
Does StayInn Gateway Hotel Apartment provide breakfast?
Yes, StayInn Gateway Hotel Apartment provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of StayInn Gateway Hotel Apartment
StayInn Gateway Hotel Apartment has a 3.0-star rating.
How many floors does StayInn Gateway Hotel Apartment have?
StayInn Gateway Hotel Apartment has 11.
See All

More Reviews from Other Guests in StayInn Gateway Hotel Apartment

8.4
Very Good
From 166 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.1

Location

8.8

Service and Facilites

8.3

People often mention about StayInn Gateway Hotel Apartment
All
Distance to City Center (17)
Staff Friendliness (17)
Bedroom (17)
Room Space (16)
Bathroom (15)
Accessibility (14)
Ambiance (14)
Surroundings (13)
Wifi (13)
Hotel Area (12)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Overall, it's okay. The room is large.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here
Translated by Google Icon
See original
1 people find it helpful
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here.
Translated by Google Icon
See original
Find this review helpful?
Riesty A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The room is spacious and comfortable, close to the cat statue and many places to eat around.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 14 week(s) ago
• Maintenance team should check on all the lighting. more than 3 didn't functioning. • No washing machine provided.
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff are very friendly and kind
Translated by Google Icon
See original
Find this review helpful?
E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Cons of this hotel: - Not cleaned daily even though I stayed for 3 days. - Seems to be understaffed. - The hotel lobby is on a different floor from the hotel, so you have to go back and forth to check in and check out. - Parking is far away, so you have to go to the front to get your parking pass.
Translated by Google Icon
See original
Find this review helpful?
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
the air conditioning is not cold..hope the hotel always checks the air conditioning in the room. as hotel residents, we want to feel comfortable when we are in your hotel. thank you
Translated by Google Icon
See original
Find this review helpful?
D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Good n passed. Will come again. very suitable for everyone.
Translated by Google Icon
See original
1 people find it helpful
s***v
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The room is spacious, the view is beautiful, the surrounding access is easy, strategic to go anywhere, the AC is cold 😊
Translated by Google Icon
See original
Find this review helpful?
P***r
icon-Medical
Medical
icon-origin-TRAVELOKA
6.1
/10
Reviewed 21 week(s) ago
- the room card was not working, I had to return to the receptionist desk and get another one. the second time around, its still not working, so I had to go back for the 3rd time, the receptionist doesn't want to go with me to my room to make sure everythings working. - my room had a balcony, it has 3 other AC condenser for adjacent rooms, the noise when all of those condenser are on is very very loud, they shouldn't have put 3 other condensers on a rooms balcony. - worst of all, I had rescheduled/amended the booking orde from 2 nights to 3 nights, they somehow got this wrong and was arguing with me that I might have to leave early. They eventually admitted that there was human error from their part and we stayed for another night as per our booking schedule. No apologies, no compensation - the wifi was not working, we had to call the maintenance 2 times for wifi alone. dont come here
Read More
1 people find it helpful
R***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
It's not bad, the view isn't that great. I wanted to order a room with a view that was in front of the cat statue. The room should be above the 10th floor to be able to see it, but I'm on the 7th floor so I can't see the beautiful view.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
If the room faces the waterfront, it's okay, I like the view. I've only stayed here so many times and only got a room facing the front once. I don't know which one to choose when booking, it feels the same. Other than that, it's okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review. We are very sorry to hear that, you can leave a request on your booking remarks if you want your room to face any view you want. So that we can assign you to the room according room availability. We hope to see you again in the future, thank you again and have a nice day.
M***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel/apartment is nice and comfortable, the room is spacious, the bed is soft, and the view from the window is also amazing. The cleanliness is maintained. It's just that the check-in process is a bit confusing. The reception is on the 6th floor, then if you want to go up you have to go down to the 4th floor and change elevators. It's quite confusing, especially when you're carrying a large suitcase. In addition, the location is strategic, close to shopping centers, stations, and important places in the city. I recommend this hotel if you're looking for a comfortable place, but prepare more energy when looking for the receptionist and changing elevators! The service is also fast, the receptionist is alert and friendly when serving, so the check-in/out process runs more smoothly. If I go to Kucing again, I will definitely stay here again!
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review and we are grateful that you have a pleasant experience during your stay with us. We are trying our best to give comfort and easy check in process to our guest. We are beyond happy to hear you want come again at our hotel in future. Hope to see you soon and have a nice day.
S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
2nd visit here, staff fast response. Will come back again 🥰 Thank you.
1 people find it helpful
Accommodation's Reply
13 May 2025
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we’re always here to help make your stay comfortable. We look forward to welcoming you again soon! Warm regards, StayInn Team
p***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
I really like staying here because the location is close to everywhere, especially the cat statue, and this is my 3rd time staying here. The room is quite spacious, the twin bed can also be shared so it can be crowded plus there is still room to add an extra bed, as I like it, I recommend travelers to stay here 👍🤗
Translated by Google Icon
See original
Find this review helpful?
s***i
icon-origin-TRAVELOKA
5.9
/10
Reviewed 37 week(s) ago
a bit confusing when checking in because I had to move floors. for parking it was not explained that parking in front must have a parking coupon so I was fined. the room carpet was very dirty as if it had never been vacuumed. in the morning at 8 I asked for a make up room but I returned to the hotel at 11.30 it had not been cleaned, but it was cleaned at 1 after I reminded them again. but the floor was still dirty and not vacuumed, the next day I asked to clean the room a little later around 11 but the receptionist scolded me why did I just say so, even though she said it would be cleaned later. but when I came home that night it turned out it had not been cleaned. after that I was too lazy to ask for the room to be cleaned. strategic location, suitable for backpackers but not for families
Read More
Translated by Google Icon
See original
1 people find it helpful
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Good location, city center is just walking distance around the hotel, lots of culinary. Only the parking can't open the basement gate even though I've tried many times.
Translated by Google Icon
See original
Find this review helpful?
Wilfred B. A. L. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Highly recommended, good environment & comfortable room.
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our location convenient. Your kind words about our helpful staff mean a lot to us. We appreciate your feedback regarding the maintenance of certain equipment and the shower water heater; rest assured, we are addressing these issues to enhance our guests' experience. We look forward to welcoming you back for another pleasant stay.
Rien X.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Check in and check up is very easy in this hotel, but when we want to check in we have to go to the 6th floor and our accommodation has to go through the 4th floor and regarding cleanliness and everything, we still have to inform and remind because every day there are definitely less items, sometimes tissues, sometimes towels and everything is better than the first time I came, thank you, hopefully when I come again everything will be even better
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted that you enjoyed your stay, found our location convenient, and appreciated the privacy and helpful staff. Your feedback about the equipment and water heater is valuable, and we'll address these areas for improvement. We look forward to welcoming you back for an even better experience.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 StayInn Gateway Hotel Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 166 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.1

Location

8.8

Service and Facilites

8.3

People often mention about StayInn Gateway Hotel Apartment
All
Distance to City Center (17)
Staff Friendliness (17)
Bedroom (17)
Room Space (16)
Bathroom (15)
Accessibility (14)
Ambiance (14)
Surroundings (13)
Wifi (13)
Hotel Area (12)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
Overall, it's okay. The room is large.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here
Translated by Google Icon
See original
1 people find it helpful
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's really okay to stay here.
Translated by Google Icon
See original
Find this review helpful?
Riesty A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
The room is spacious and comfortable, close to the cat statue and many places to eat around.
Translated by Google Icon
See original
Find this review helpful?
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 14 week(s) ago
• Maintenance team should check on all the lighting. more than 3 didn't functioning. • No washing machine provided.
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The staff are very friendly and kind
Translated by Google Icon
See original
Find this review helpful?
E***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
Cons of this hotel: - Not cleaned daily even though I stayed for 3 days. - Seems to be understaffed. - The hotel lobby is on a different floor from the hotel, so you have to go back and forth to check in and check out. - Parking is far away, so you have to go to the front to get your parking pass.
Translated by Google Icon
See original
Find this review helpful?
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
the air conditioning is not cold..hope the hotel always checks the air conditioning in the room. as hotel residents, we want to feel comfortable when we are in your hotel. thank you
Translated by Google Icon
See original
Find this review helpful?
D***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Good n passed. Will come again. very suitable for everyone.
Translated by Google Icon
See original
1 people find it helpful
s***v
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
The room is spacious, the view is beautiful, the surrounding access is easy, strategic to go anywhere, the AC is cold 😊
Translated by Google Icon
See original
Find this review helpful?
P***r
icon-Medical
Medical
icon-origin-TRAVELOKA
6.1
/10
Reviewed 21 week(s) ago
- the room card was not working, I had to return to the receptionist desk and get another one. the second time around, its still not working, so I had to go back for the 3rd time, the receptionist doesn't want to go with me to my room to make sure everythings working. - my room had a balcony, it has 3 other AC condenser for adjacent rooms, the noise when all of those condenser are on is very very loud, they shouldn't have put 3 other condensers on a rooms balcony. - worst of all, I had rescheduled/amended the booking orde from 2 nights to 3 nights, they somehow got this wrong and was arguing with me that I might have to leave early. They eventually admitted that there was human error from their part and we stayed for another night as per our booking schedule. No apologies, no compensation - the wifi was not working, we had to call the maintenance 2 times for wifi alone. dont come here
Read More
1 people find it helpful
R***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
It's not bad, the view isn't that great. I wanted to order a room with a view that was in front of the cat statue. The room should be above the 10th floor to be able to see it, but I'm on the 7th floor so I can't see the beautiful view.
Translated by Google Icon
See original
Find this review helpful?
R***n
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 26 week(s) ago
If the room faces the waterfront, it's okay, I like the view. I've only stayed here so many times and only got a room facing the front once. I don't know which one to choose when booking, it feels the same. Other than that, it's okay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review. We are very sorry to hear that, you can leave a request on your booking remarks if you want your room to face any view you want. So that we can assign you to the room according room availability. We hope to see you again in the future, thank you again and have a nice day.
M***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
The hotel/apartment is nice and comfortable, the room is spacious, the bed is soft, and the view from the window is also amazing. The cleanliness is maintained. It's just that the check-in process is a bit confusing. The reception is on the 6th floor, then if you want to go up you have to go down to the 4th floor and change elevators. It's quite confusing, especially when you're carrying a large suitcase. In addition, the location is strategic, close to shopping centers, stations, and important places in the city. I recommend this hotel if you're looking for a comfortable place, but prepare more energy when looking for the receptionist and changing elevators! The service is also fast, the receptionist is alert and friendly when serving, so the check-in/out process runs more smoothly. If I go to Kucing again, I will definitely stay here again!
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Greetings from StayInn Gateway Kuching! Thank you for your kind review and we are grateful that you have a pleasant experience during your stay with us. We are trying our best to give comfort and easy check in process to our guest. We are beyond happy to hear you want come again at our hotel in future. Hope to see you soon and have a nice day.
S***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 35 week(s) ago
2nd visit here, staff fast response. Will come back again 🥰 Thank you.
1 people find it helpful
Accommodation's Reply
13 May 2025
Thank you so much for your kind words! We’re glad to hear that our team was able to assist you promptly. Your satisfaction is our priority, and we’re always here to help make your stay comfortable. We look forward to welcoming you again soon! Warm regards, StayInn Team
p***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
I really like staying here because the location is close to everywhere, especially the cat statue, and this is my 3rd time staying here. The room is quite spacious, the twin bed can also be shared so it can be crowded plus there is still room to add an extra bed, as I like it, I recommend travelers to stay here 👍🤗
Translated by Google Icon
See original
Find this review helpful?
s***i
icon-origin-TRAVELOKA
5.9
/10
Reviewed 37 week(s) ago
a bit confusing when checking in because I had to move floors. for parking it was not explained that parking in front must have a parking coupon so I was fined. the room carpet was very dirty as if it had never been vacuumed. in the morning at 8 I asked for a make up room but I returned to the hotel at 11.30 it had not been cleaned, but it was cleaned at 1 after I reminded them again. but the floor was still dirty and not vacuumed, the next day I asked to clean the room a little later around 11 but the receptionist scolded me why did I just say so, even though she said it would be cleaned later. but when I came home that night it turned out it had not been cleaned. after that I was too lazy to ask for the room to be cleaned. strategic location, suitable for backpackers but not for families
Read More
Translated by Google Icon
See original
1 people find it helpful
T***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
Good location, city center is just walking distance around the hotel, lots of culinary. Only the parking can't open the basement gate even though I've tried many times.
Translated by Google Icon
See original
Find this review helpful?
Wilfred B. A. L. L.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Highly recommended, good environment & comfortable room.
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our location convenient. Your kind words about our helpful staff mean a lot to us. We appreciate your feedback regarding the maintenance of certain equipment and the shower water heater; rest assured, we are addressing these issues to enhance our guests' experience. We look forward to welcoming you back for another pleasant stay.
Rien X.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 41 week(s) ago
Check in and check up is very easy in this hotel, but when we want to check in we have to go to the 6th floor and our accommodation has to go through the 4th floor and regarding cleanliness and everything, we still have to inform and remind because every day there are definitely less items, sometimes tissues, sometimes towels and everything is better than the first time I came, thank you, hopefully when I come again everything will be even better
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 Mar 2025
Thank you for your wonderful review! We're delighted that you enjoyed your stay, found our location convenient, and appreciated the privacy and helpful staff. Your feedback about the equipment and water heater is valuable, and we'll address these areas for improvement. We look forward to welcoming you back for an even better experience.
Number of reviews per page
20
40