Grand Matlali Suites & Villas Riviera Nayarit

Las instalaciones muy bien,Limpopo unico que el personal cuando uno va a comer le returns los utensilios sin darle a tiempo a terminal se siente que lo precionan para que ya salsa mas pronto eso es lo unico que no me gusto.

Horrible management. Tried to scam us. The staff was lovely.

Good quiet place to work, relax, and have a good stay.

Nicer and clean

Stayed NYE week. It was dead. Asked about this and told that this is the usual crowd. We were the only people at the main pool, serenity pool and at the dinner buffet (do not recommend lunch or dinner on property). Even though we had All inclusive, opted to go in town to enjoy our lunch and dinners in Bucerias and Sayulita (amazing little towns and worth exploring). Did get a good burger at the beach club, along with fish tacos. Bartenders were super cool and attentive. Disco/night club was advertised, but non existent. Other areas were also featured, but closed or not available. Have to take shuttles to beach club and surrounding. Spa at Delta Hotels was nearby and it was a relaxing and enjoyable experience. Front desk clerk (Benita?) was extremely helpful. Room was spacious, but no heat, pressure or drainage in bathroom showers. It could be nice with a bit of TLC and some energy. First and last visit.

That you have peace the rooms are around a lot of trees great place to rest and relax

this was our first time staying in this area. It was a nightmare. The front door did not work. Had to be replaced the lock. We had water dripping from the dining room and the main bedroom. The place was dirty no trash was ever thrown no beds wherever made outside where the pool was you could barely see through the glass protection. All inclusive was not all inclusive. We had one mill which was marinating in lamps. We basically lived off the snacks we bought at the airport. This was an all adults hotel. Woke up two days later to children’s splashing and yelling next to us. Daniel, the manager said sorry we had a wedding didn’t know where to put these families with kids. Daniel promised us a full refund as I was in tears two days later. Unable to leave due to high last minute flights upon arriving home we were told they were going to give us $400 out of our $4751 that we paid. Do not go here, you will regret it like we did. Hotels.com also did nothing. We are VIP members. We’ve been with them for years and paid them yet. They were unable to do nothing but give us back $200. Unfortunately, my time with Hotels.com has expired. And I will no longer be booking with them , after all these years never had any problems.com. Could not help us but keep our money. I don’t want to associate with them any longer. Again, beware of this hotel. Anything to eat costed us $50 one-way in a taxi. It was a nightmare. And prepare to handle your own Luggage once you arrive to the hotel

Beautiful location

Food was terrible. We waited until 730pm to be checked in. The music was eh, the jacuzzi was not a jacuzzi but a barely warm pool. I will still with airbnbing and driving to the best local restaurants and nothing was infused with love in this experience. The tv was not smart and had no Netflix or any way to connect. Everything was mediocre at best. I was promised an extra night for the trouble and I still have not received this to make up for it.

Celebramos el cumpleaños de mi esposo en el Grand Matlali Hills y fue la mejor decisión. La pasamos muy bien y Abraham hizo que nuestra última noche cerrara con broche de oro. Gracias Abraham! Mi esposo te agradece muchísimo ayudarle a terminar su celebración de una forma tan especial.

the resort is not near anything walkable. Dining options was limited to 1 place and that was the buffet. when trying to reserve the advertised restaurants, they were always closed. If you do not speak Spanish I would not recommend. you will just be frustrated.

If you decided to book here call ahead to find out what is actually available - this was NOT worth the money the food is only a buffet, no activities, no in room service like refill of sodas. I dont drink but doubt that is even worth the money. I would NEVER stay here again all inclusive is a lie and false advertisement and this hotel should not be advertising this establishment as an l inclusive.. The stove didnt work so couldnt even make something since the limited buffet was VERY limited. Spent more time on the phone and in the office trying to figure oout why things w3e3rent working even asked to go back to my originial room King suite because they didnt even heat up the pool on the terrace that I paid an extra $200 a night for. This whole place was a scam. All inclusive does not mean you sleep and eat buffet. NEVER WILL STAY AGAIN- staff could care less as well so convos went no where

Horrible stay don’t use this hotel. Everything sucks especially smell in the rooms and bathroom. Food was terrible causing food poisoning. Staff was not helpful especially the manager. Over charging for things

Tv didn't work , and have to call to clean up my room after second day , no place to seat and have some relax time in pool , No towels on side , realy bad poor service

The property was well looked after and the staff were incredibly accommodating and friendly. The food and drinks were fantastic. The property felt extremely safe. I would highly recommend this property to groups looking for a relaxing vacation. There was no fighting over pool loungers or long waits for restaurants like I've experienced at other resorts. A couple of minor drawbacks: poor wifi reception, many of the listed amenities were not available during our stay, no room service available, and having to shuttle between buildings created some delays. There were also no hair dryers in the room so I embraced my either wet or extremely wavy hair for the duration. Overall, I would stay here again with no hesitation.

Most of the staff are very friendly however the organiza and management are very poor, this place has lots of potential and they can absolutely do better

No adults only areas as advertised (under construction) Extremely limited dining hours and options No room service available at all. Dining area when open is likely a long hike away Arrived at the beach on the FIRST Shuttle in the am, got no umbrella, and no Towel... nor were any available all day. We just paid for them. Nightlife is virtually non existant here, and you will not have ANY option being so secluded, unless you uber somewhere (i suggest JAX in bucerias) There was a bit of locals activities at the bingo hall of an emty bar but it was all panish, every night. We had newer rooms that were comfy and clean, modern. But 2 of our friends had older/bigger rooms with private pools that definately werent maintained as well and both rooms needed to be cleaned/maintained before they would check in. When we arrived we were shuttled all around the roperty without maps, to different buildings.. had no idea where anything was, that we were in different buildings (after requesting during booking 3 months in advance to be in the same area) 2 of our bags were lost in the shuttling for 24 hours , because over helpful shuttle drivers were just grabbing bags and taking them. All in all we paid for 4 nights... only stayed for 2. If you are spanish speaking and have a family and want some bland limited menus at precise hours, this is your place. Definatly not for english speaking seeking adults only or socializing

Had a wonderful time on our stay. We were looking for something nice and relaxing and this place offered exactly that! Jorge took very good care of us each day we stayed at the pool and made us feel super welcome.

We really enjoyed our stay. Our room was suitable with our own kitchenet, and balcony. We had an amazing view of the ocean from our suite. Hands down the staff made our stay! Big shout out to Jorge who was beyond fantastic, Argentinea and Jesus were wonderful as well. All the staff were truly exceptional! Some day we will be back.

Everything