Search Hotels
Hotel
/
Mexico (35,859 Others)
/
Estado de Quintana Roo (10,327 Others)
/
Solidaridad (3,853 Others)
/
Hard Rock Hotel Riviera Maya - All Inclusive
See Other Accommodations in Solidaridad
See All Photos
Hard Rock Hotel Riviera Maya - All Inclusive
Others
7.8
/10
Pleasant
936 reviews
What Guests Say About Their Stay
Lauren
10.0
/ 10
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day.
If you are looking for an all inclusive family vacation, this is the place you want to be!
Veronica
10.0
/ 10
Everything was excellent food place and staff highly recommend I love this place will definitely come back
Gabriela
10.0
/ 10
Everything was spotless, and the staff were incredibly helpful.
Super clean rooms with friendly, attentive staff.
In the Area
See Map
Km 72, Carretera Cancun-Chetumal, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Main Facilities
Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Hard Rock Hotel Riviera Maya - All Inclusive
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Hard Rock Hotel Riviera Maya - All Inclusive
Discover More Places
Km 72, Carretera Cancun-Chetumal, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Discover More About Hard Rock Hotel Riviera Maya - All Inclusive
Location
Staying at Hard Rock Hotel Riviera Maya - All Inclusive is a good choice when you are visiting Solidaridad.
About Hard Rock Hotel Riviera Maya - All Inclusive
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hard Rock Hotel Riviera Maya - All Inclusive exclusively for you.
Get precious and unforgettable moment during your stay at Hard Rock Hotel Riviera Maya - All Inclusive.
All facilities in Hard Rock Hotel Riviera Maya - All Inclusive
Others
Things to Do
- Shops
- Hot tub
- Outdoor pool
- Poolside bar
- Private beach
- Beach umbrella
- Spa
- Garden
- Beach towel
- Clubhouse
- Sauna
- Steam room
- Waterslide
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Business Facilities
- Conference room
- Conference center
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Sports and Recreations
- Golf cart
- Golf club
- Outdoor tennis court
- Fitness center
- Billiard
- Tennis court
Public Facilities
- Others
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Restaurant
Food and Drinks
- Bar
- Poolside bar
- Nightclub
- Snack bar
General
- Smoking area
- Banquet
- Parking
- Terrace
Nearby Facilities
- Souvenir shop
- Grocery
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Kids club
- Babysitting & childcare (surcharge)
- Children pool
Transportation
- Airport transfer
- Valet parking
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Hard Rock Hotel Riviera Maya - All Inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 68 per person (roundtrip)
- Pet fee: USD 150 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 05:30
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 05:30 - Before 12:00 |
Available rooms at Hard Rock Hotel Riviera Maya - All Inclusive | 1264 |
Number of floors in Hard Rock Hotel Riviera Maya - All Inclusive | 3 |
Another facilities in Hard Rock Hotel Riviera Maya - All Inclusive | Shops, Hot tub, Outdoor pool, Poolside bar, Private beach |
Frequently asked question in Hard Rock Hotel Riviera Maya - All Inclusive
What are available facilities at Hard Rock Hotel Riviera Maya - All Inclusive?
There are top facilites at Hard Rock Hotel Riviera Maya - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hard Rock Hotel Riviera Maya - All Inclusive?
The standard check-in time at Hard Rock Hotel Riviera Maya - All Inclusive is starting from 15:00 - 05:30 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Hard Rock Hotel Riviera Maya - All Inclusive
Other sources (936)
7.8
Pleasant
From 936 reviews
Cleanliness
8.4
Room Comfort
8.2
Service and Facilites
8.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hard Rock Hotel Riviera Maya - All Inclusive
Number of reviews per page
20
40
Top reviews
Lauren
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The Hard Rock Riviera Maya is the best place my family has ever vacationed at. If we could live there and never leave we totally would. Everything you need or want is at the resort. We have been to many islands and resorts and none have met the quality of this one. The staff is exceptional, and truly makes the experience as exceptional as it is. They they always happy to see you, serve you and help you, and it shows. The food at the buffet was wonderful. Zen restaurant was very good, we didn’t make it to many others as my kids are picky so we stuck to the buffet which never disappointed any of us. The kids club was wonderful, the kids had a blast. The waterpark was my kids favorite activity, it’s a good size, and was great for all ages (my kids are 1, 6, 9 and all enjoyed it). The rooms the AC is ice cold, they beds and pillows are very comfy, the maid service is exceptional. The Grand Rooftop terrace room we had was so great with the rooftop deck with whirlpool, highly recommend. The beach was beautiful and very relaxing and the pools clean. Lots of fun entertainment by the pool all day and amazing shows at night. We got to watch a tribute to Queen concert off our balcony and it was a wonderful experience. Make sure to ask for a beach or pool view room, and as long as they have one they will give it to you. Our view was amazing, and woke up to the sounds of waves crashing every day.
If you are looking for an all inclusive family vacation, this is the place you want to be!
Read More
Gustavo
Leisure Family
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I like the quality of the food.
I did not like the speed of the roomservice
Veronica
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Everything was excellent food place and staff highly recommend I love this place will definitely come back
Gabriela
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Everything was spotless, and the staff were incredibly helpful.
Super clean rooms with friendly, attentive staff.
William
Leisure Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
This resort is overall poorly maintained. Our room was the grand sky terrace with 2 bedrooms. We have a baby and a stroller, the elevator was closed. No problem, they moved us, the next room had no air conditioning, and the glass railing on the 4th floor balcony was broken. Wow. Moved us to a third room, this room was ok, except the door stop was missing, and the screw remained which I stepped on puncturing my foot. That is just the rooms, there is dozens of spots through the resort that are in a state of disrepair.
My 7 daughter left a ring we had bought for her at the jewellery store on the table at the buffet. We went back within minutes and it was gone. Fairly positive the waiter pocketed it. I asked him to empty his pockets and he wouldn’t.
The place was dirty and germ ridden. We all got food poisoning and my youngest daughter got hand foot and mouth disease. This is not a 5 star resort as advertised. It’s barely a 3. Not a good impression, not happy with value for money, and over all very disappointing. Will not be returning.
Read More
Ashley
Leisure Family
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Amazing hospitality. Everyone was so nice. There was much to do for everyone and grounds were beautiful. I got food poisoning on the second to last day, and that was horrible. But the rest was far above average.
Benan Issa
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Excellent
Jody
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
We were at Hard Rock with 2 families, 8 people total. 4 adults, 4 kids ranging from 7-13 and we all had a blast. We were there the end of January and it was a real sweet spot that it wasn’t busy, we never had to wait more than 30 mins for dinner any night for all 8 of us, we would get chairs either at the pool or the beach each morning and there were plenty around 8am. It was a lot of fun for all of us, I thought it was very family friendly for all ages. We will be back again.
Read More
Lily Heather
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was great!
Yuneisi
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Mejorar el servicio
Jonathan
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It's an amazing resort full of activities and entertainment, there are sports, music, water parks, trampolines, a nightclub, pool (waterpolo as well), and everything a first level resort should have and more. Service is excelente always with an amazing attitude and disposition, probably the best thing about the hotel and that Is a lot yo say. Finally hats off to the cooks, food is straight up gourmet, with variety and quality. Hard Rock riviera maya Is an experiences every resort lover should live.
Read More
Charla
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Beautiful resort, however they do not make dinner reservations so you must leave the pool at three to change and get ready to stand in line for two hours hoping you may get in to a restaurant.
We maximized the pool instead until close with our kids and then accepted the buffet each night as we had no other choices.
Resort/experience was 4-5 Star
Food/Drinks were 2.5-3 Star
Read More
Christopher Cody
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
This was our first family trip together. We can’t say enough about it, we loved every part of it and will be going back.
Michael
Leisure with Friends
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Loved all the rock memorabilia. The resort was very large but surprisingly easy to get around.
Thomas
Leisure Family
4.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The property is nice. It's older but it looks like they are fixing some things up. We had a problem. Our credit card was charged several times for the same amount. We have tried to get our money back but it's been really hard to deal with them.
Ashley
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Amazing property, staff, pools, service and dining options
marcel
Leisure Family
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
yhere were some great areas for the adults the service was awesome 1 down fall was our room twice we made calls for the air conditioning not working
Cody
Leisure with Children
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Property is more like what a 5 star mexico hotel should be. Lot of other hotels claim to be 5 start but are not to this level. Now the Property is older and in need of renovations. Not just paint and chairs. Mechanically needs to start updating. They did have some renovations going so hopefully they already see this.
John
Leisure with Friends
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
It was a very big resort with many pools and restaurants.
They tried to charge me for transportation even though I never agreed to use the resort's transportation. It made for a hassle at the very end of our trip.
Yunia Pena
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
excelentes condiciones magníficas las instalaciones Una sugerencia no vayan al restaurante tailandés mejor vayan al francés
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Solidaridad
About Traveloka
Facebook
Instagram
TikTok
Youtube
Telegram
TRAVELOKA SERVICES PTE. LTD. Travel Agent Licence Number: TA02740. Tel: (+65) 69118110
Copyright © 2025 Traveloka. All rights reserved