Does Hotel Plaza Palenque offer airport transfers?

Yes, Hotel Plaza Palenque provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Hotel Plaza Palenque?

Hotel Plaza Palenque is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Plaza Palenque

Name: Hotel Plaza Palenque
Address: Km 27 Carr. Palenque-Catazaja, Palenque, Estado de Chiapas, Mexico, 29960, Km 27 Carr. Palenque-Catazaja, Estado de Chiapas, 29960, Mexico
Rating: 8

Hotels

8.0

/10

Very Good

194 reviews

What Guests Say About Their Stay

Christopher

10.0

/ 10

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center

Francois

10.0

/ 10

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect

Verified traveler

10.0

/ 10

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.

In the Area

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Km 27 Carr. Palenque-Catazaja, Palenque, Estado de Chiapas, Mexico, 29960

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Hotel Plaza Palenque is a hotel is located at Palenque. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Hotel Plaza Palenque

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What's around Hotel Plaza Palenque

Km 27 Carr. Palenque-Catazaja, Palenque, Estado de Chiapas, Mexico, 29960

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Discover More About Hotel Plaza Palenque

General

Near El Panchán

Location

Located in Palenque, Hotel Plaza Palenque is in the suburbs, within a 5-minute drive of El Panchán and Museo Del Textil. This hotel is 4.2 mi (6.7 km) from Palenque National Park and 5.4 mi (8.6 km) from Museo de Sitio Palenque.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

El Panchán - 1.3 km / 0.8 mi
Museo Del Textil - 2 km / 1.2 mi
Palenque National Park - 6.7 km / 4.2 mi
Museo de Sitio Palenque - 8.6 km / 5.4 mi
Palenque Archaeological Zone - 9.2 km / 5.7 mi
Cascadas de Roberto Barrios - 31.5 km / 19.6 mi

The nearest airports are:
Palenque, Chiapas (PQM-Palenque Intl.) - 2.1 km / 1.3 mi
Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 130.8 km / 81.3 mi

Renovations

The following facilities or services will be unavailable from April 1 2026 to April 17 2026 (dates subject to change):

Daily housekeeping

Facilities

Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities

Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining

Enjoy a meal at La Palapa, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the poolside bar.

Rooms

Make yourself at home in one of the 98 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers.

All facilities in Hotel Plaza Palenque

Swimming Pool

Entertainment Facility

Functional Hall

Common Space

Exterior

Things to Do

Romantic proposal packages
Outdoor pool
Garden
Spa
Pool sun loungers

General

Banquet
Parking
Terrace

Accessibilty

Accessible parking
Disabled access friendly
Accessible path of travel

Hotel Services

Luggage storage
24-hour Receptionist
Concierge

Food and Drinks

Poolside bar
Snack bar

Transportation

Area shuttle
Airport transfer

Public Facilities

Smoke-free area
Safety deposit box

Business Facilities

Meeting rooms
Business facilities

Sports and Recreations

Game room
Billiard

Connectivity

Free WiFi

Accommodation Policy & General Information in Hotel Plaza Palenque

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Pets

Service Animals Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO, Property does not offer onsite COVID-19 testing, No elevators

Airport shuttle fee: MXN 150 per room (one-way)
Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Available rooms at Hotel Plaza Palenque	98
Number of floors in Hotel Plaza Palenque	3
Another facilities in Hotel Plaza Palenque	Romantic proposal packages, Outdoor pool, Garden, Spa, Pool sun loungers

Frequently asked question in Hotel Plaza Palenque

What are available facilities at Hotel Plaza Palenque?

There are top facilites at Hotel Plaza Palenque such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hotel Plaza Palenque?

The standard check-in time at Hotel Plaza Palenque is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

What is the star rating of Hotel Plaza Palenque

Hotel Plaza Palenque has a 3.0-star rating.

How many floors does Hotel Plaza Palenque have?

Hotel Plaza Palenque has 3.

How many rooms are available at Hotel Plaza Palenque

Hotel Plaza Palenque has 98.

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More Reviews from Other Guests in Hotel Plaza Palenque

Overall Ratings & Reviews Hotel Plaza Palenque

Other sources (194)

8.0

Very Good

From 194 reviews

Cleanliness

8.6

Room Comfort

7.6

Location

6.8

Service and Facilites

8.2

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Traveler Reviews Hotel Plaza Palenque

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Top reviews

Roxana Elena

Business

10.0

/10

Reviewed 24 week(s) ago

Hotels.com verified review

Clean room and staff

Mario

Leisure with Children

2.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Closer to a cautionary tale than a hotel stay The pictures online must have been taken in an alternate universe, because what we walked into was more ‘roadside motel’ than the promised tropical escape. We booked it hoping for convenience near the new Tren Maya station—but there was nothing convenient about it, unless you count the quick access to a pharmacy the next morning after the food gave me 24 hours of Montezuma’s Revenge. The staff tried, and that’s the only star I can give. But if you’re picturing a charming Palenque stay to start your adventure—think again. Unless your adventure includes testing your digestive system’s resilience

Ricardo

Friends and Family Family

10.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

Excelente servicio

victor

with Partner

8.0

/10

Reviewed 46 week(s) ago

Hotels.com verified review

Lugar increíble

Jesus

Leisure with Partner

10.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

Clean and quiet

marc

Leisure

4.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

I recently stayed at this property and unfortunately, it left a lot to be desired. The water system was incredibly frustrating — it would turn on for about 30 seconds, then shut off for 10 seconds, and kept repeating like that the entire time. It made even basic tasks like showering way more complicated than they should be. The Wi-Fi was basically nonexistent, so if you’re planning to get any work done or even just stream a show, you’ll be disappointed. As for the pool, it’s extremely shallow, ranging from about 2 feet to 4 feet deep. It’s fine if you have small kids, but definitely not great for adults looking to actually swim or relax. Overall, the property felt very bare bones, with a clear lack of amenities that would make a stay more comfortable. It could work for a very short stay if you have young children and don’t mind roughing it, but otherwise, I wouldn’t recommend it for adults or anyone expecting a basic level of convenience.

Carmencita

Leisure

8.0

/10

Reviewed 55 week(s) ago

Expedia Group verified review

Nice place staff very helpful.

Maria

Leisure with Partner

8.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

Staff was nice Room was clean Easy walk to super market Maria 3-30-25

EVERARDO

Leisure with Friends

8.0

/10

Reviewed 77 week(s) ago

Expedia Group verified review

Buen lugar cerca del TREN MAYA

Jose Arturo

Friends and Family Family

10.0

/10

Reviewed 91 week(s) ago

Hotels.com verified review

Excelente servicio y atencion

Francisco

Leisure with Partner

8.0

/10

Reviewed 92 week(s) ago

Expedia Group verified review

Very old and need update . Bathroom and beds very old

Klaus

with Partner

6.0

/10

Reviewed 115 week(s) ago

Hotels.com verified review

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

Jose

Leisure

8.0

/10

Reviewed 117 week(s) ago

Expedia Group verified review

had what I wanted

PEDRO

Business with Partner

2.0

/10

Reviewed 132 week(s) ago

Expedia Group verified review

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.

MATEO

Leisure with Partner

10.0

/10

Reviewed 154 week(s) ago

Expedia Group verified review

Great price for this hotel.

Martha Alejandra

Friends and Family Family

8.0

/10

Reviewed 164 week(s) ago

Hotels.com verified review

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas

Christopher

Leisure with Partner

10.0

/10

Reviewed 228 week(s) ago

Expedia Group verified review

Francois

with Partner

10.0

/10

Reviewed 272 week(s) ago

Hotels.com verified review

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect

Verified traveler

Leisure with Partner

10.0

/10

Reviewed 367 week(s) ago

Expedia Group verified review

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.

Verified traveler

Leisure

10.0

/10

Reviewed 374 week(s) ago

Expedia Group verified review

Quiet location and close to center town. Nice pool and restaurant in a court yard setting.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.