Real Inn Ciudad Juárez by the USA Consulate

Los aires en el cuarto no funcionaban y estabamos a 101° ese día. La noche fue eterna de no poder dormir por el calor.

Personal muy amable. Gracias por sus atenciones.

El aire no sirvia tuve que buscar donde quedarme

The room was dirty, I didn't even stay there. I left to a different one and went and picked up my things the next day

Room very clean,but no a/c in the room

La peor experiencia. No había aire acondicionado, estaba exageradamente caliente. Traté de cancelar pero la recepción no ayudó en nada. Como pagué a travez de expedía no me quisieron ayudar. El cuarto no tenía secadora de pelo. Las toallas de baño estaban viejas, percudidas, y deshiladas . La cortina del baño está en deplorable condiciones igual que las toallas. El refrigerador no funcionaba. No había para café en el cuarto. Las almohadas planas y un cojín todo desolado!! Jamás me vuelvo a quedar ahí.

Lovely

Ac room never work I let staff know but it didn’t help

Conveniently close to airport. AC was not working, restroom was not clean, bed was uncomfortable.

Pool was clean. Room was really dirty staff was really nice, but told me they would change me rooms and they never did. Kinda just told me to shut me up after complaining about how dirty and stinky the room was. Shower and restroom was even worse.

AC didn’t work. Horrible, deplorable mattresses. Dirty all over the place. Don’t recommend this hotel at all.

Necesita mucho mantenimiento

A

Avoid avoid , it’s a dirty hotel . Everything was super dirty and nasty . It smell weird , the air doesn’t work . It’s just not it .

Gs about deep of the water or warnings ⚠️

The only issue i had is parking.. apparently they had an event but little parking for quests

Staff was nice, bellboys awesome

It’s all fine and dandy with the lobby pics ! On site. You think oh wow looks nice and updated. WRONG. Restroom glass door was so rusted in hinges that it didn’t close all the way, so you have water getting floor wet. Remote to TV did not work, beds are so low to the ground, it’s like your sleeping on air mattress. Towels had a smell to them. Called down for an IRON the next morning. Iron never got there. Dirty restroom. Pee stains on sheets. JUST TERRIBLE, HIGHLY DISGUSTED.

No hot water old room, old towels torning apart

There was nothing unique about this place… It was the worst hotel we have ever booked!!! First off Real Inn needs to stop advertising things they don’t have, on their website they promote to have AC and a Pool well neither of them were working! We were giving a room on the second floor and the air was hot, you couldn’t even feel it come out of the vents… we reached out to them that same day and asked if they could fix it, they sent someone and all they did was switch the temperature from Celsius to Fahrenheit and he tried to tell us that the air was backwards… and to just give it about 20 minutes and it should work. Well he had set it at 72• after 20 minutes nothing changed so we changed it to the lowest it would go which was 65• we slept horribly (keep in mind CDJ was going up to 100 some days) well we gave it till the next day and nothing changed at all. Morning of the second day we opened up the blinds and we seen the pool it was dry empty… By this point I had reached out to Expedia to try and get a refund because there was no need to no trust their advertising and we had booked it for a whole week that we knew we’d stay for sure. Well after Expedia tried several times Real Inn management refused them/us a refund and said their rules and restrictions were clear… Which was so upsetting because you do respect that but do not care about your fake advertising…AWFUL. Although we couldn’t get a refund Expedia worked with us and gave a credit on our account to use in the future.